Explore Technical Support Specialist Jobs

Technical Support Specialists help customers and organizations resolve technology issues, maintain reliable systems, and get more value from software and hardware. On Ladders, explore vetted professional opportunities with salaries of $100,000 or more, including senior technical support, enterprise support, and specialized product support roles.

What Does a Technical Support Specialist Do?

Responsibilities vary by employer and product, but specialists may diagnose complex technical problems, investigate software or network issues, guide users through solutions, document incidents, and collaborate with engineering, IT, and customer success teams. Senior professionals may also improve support processes, mentor colleagues, and help shape product or service improvements.

Skills and Qualifications

Employers commonly seek strong troubleshooting and analytical skills, clear communication, and experience supporting technical products or business systems. Depending on the role, useful qualifications may include expertise in cloud platforms, networking, operating systems, cybersecurity, databases, or enterprise software, along with familiarity with ticketing and remote-support tools.

Technical Support Career Opportunities

Technical Support Specialists work across industries such as software, telecommunications, financial services, healthcare, and technology. Experienced professionals can pursue opportunities in enterprise support, product support, technical account management, support leadership, or customer success. Browse current Ladders listings to find roles that match your experience and career goals.

Find High-Paying Technical Support Specialist Jobs

Ladders focuses on vetted professional jobs paying $100,000 or more. Search Technical Support Specialist openings to compare employers, responsibilities, and requirements, and discover your next opportunity.

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$135K - $160K *

Unlock potential by leading full-stack Java development teams to drive innovative AI solutions. Lead architecture and design while mentoring engineers, ensuring scalable and secure enterprise systems...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$110K - $130K *

Drive client success by leveraging financial markets expertise to design and deliver tailored software solutions. Collaborate with cross-functional teams to enhance business growth through consultativ...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$73K - $100K *

Accelerate progress at the intersection of technology and customer experience, guiding clients through successful implementation and adoption of technical solutions while equipping internal teams for...

United StatesRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Media

$71K - $108K *

Drive customer success by managing technical relationships and advocating for best practices in public cloud environments. Leverage your expertise to enhance customer experiences and ensure alignment...

United StatesRemote

4 days ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Take ownership of technical solutions that enhance border security operations through data governance, cloud management, and infrastructure modernization. Collaborate across teams to drive effective I...

Ashburn, VARemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$80K - $90K *

Transform client relationships by managing the transaction lifecycle, ensuring customer satisfaction, and collaborating with internal teams to drive profitability and service excellence. Leverage your...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$82K - $172K *

Accelerate progress at the intersection of security and cloud infrastructure, leading a team to optimize AWS environments, implement DevSecOps practices, and enhance automation for secure software del...

RemoteRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Information Technology

$90K - $125K *

Lead the charge in diverse control system projects, overseeing tasks and teams while ensuring successful project completion. Collaborate with stakeholders and provide engineering support, driving qual...

United StatesRemote

Today

  •   5 - 7 years exp.  •   Enterprise Technology

$104K - $156K *

Unlock your potential as a Solutions Engineer, driving sales success by leveraging technical expertise to address customer challenges and deliver F5 solutions. Collaborate with sales teams to achieve...

RemoteRemote

5 days ago

  •   5 - 7 years exp.  •   Information Technology

$139K - $208K *

Unlock potential by driving technical sales support and solutions for customers. Collaborate with sales teams to achieve targets while providing expert guidance on F5 products and services, ensuring c...

New York, NYRemote

5 days ago

  •   5 - 7 years exp.  •   Information Technology

$115K - $173K *

Elevate your career by joining a dynamic sales team as a Solutions Engineer, where you'll leverage technical expertise to drive sales, support customers, and deliver innovative F5 solutions that bridg...

Olympia Fields, ILRemote

5 days ago

  •   5 - 7 years exp.  •   Information Technology

$127K - $191K *

Unlock potential by driving technical sales solutions for major service providers. Collaborate with sales teams to articulate value propositions, mentor peers, and deliver exceptional customer service...

California, USRemote

6 days ago

  •   5 - 7 years exp.  •   Information Technology

$62K - $112K *

Optimize network performance and reliability as a Field Technician, providing technical support, managing projects, and implementing process improvements. Join a collaborative team eager to innovate i...

Oklahoma City, OKRemote

4 weeks ago

  •   Less than 5 years exp.  •   Transportation

$80K - $95K *

Join a team that's transforming IT solutions through ServiceNow support and enhancements. You'll collaborate with various teams to optimize platform performance for leading brands, ensuring effective...

CanadaRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$90K - $100K *

Lead the charge in managing CRM integration projects, ensuring successful delivery through effective planning, communication, and stakeholder engagement. Your expertise will drive project scope, budge...

Chicago, ILRemote

Today

  •   5 - 7 years exp.  •   Enterprise Technology

$120K - $145K *

Unlock your potential as a Senior Cybersecurity Pre-Sales Technical Architect, driving strategic security solutions and fostering relationships with key stakeholders to enhance business development in...

Lisle, ILRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$85K - $100K *

Partner with us to elevate transmission and distribution projects through innovative testing, troubleshooting, and maintenance of protective relaying equipment while ensuring optimal performance and r...

Odessa, TXRemote

4 weeks ago

  •   Less than 5 years exp.  •   Energy & Utilities

$125K - $158K *

Lead technical discovery and pre-sales consultations, translating complex product capabilities into practical solutions. Collaborate with Sales to ensure prospects understand integration paths and pro...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$72K - $93K *

Transform packaging operations by executing installations, troubleshooting, and training on advanced machinery. Collaborate with teams to ensure optimal performance and reliability across diverse indu...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Energy & Utilities

$70K - $110K *

Elevate your career as a CyberArk SME/DevOps Engineer, implementing secure solutions for federal modernization. Leverage your expertise in privileged access management to drive best practices and enha...

United StatesRemote

3 days ago

  •   Less than 5 years exp.  •   Information Technology

$128K - $173K *

Lead the charge in modernizing mission-critical case management systems. Drive operational excellence in a 24/7 support team, ensuring incident response and production stability while fostering Agile...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$80K - $95K *

Lead the development and delivery of technical training for Line Locator Technicians, ensuring they possess the skills and knowledge to safely locate underground utilities while supporting operational...

Washington, USRemote

Today

  •   5 - 7 years exp.  •   Energy & Utilities

$115K - $130K *

Champion the enablement engine for Cloud Compute and GPU products, transforming complex technical capabilities into actionable training and tools for sales teams, ensuring alignment with product relea...

United StatesRemote

4 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$86K - $115K *

Elevate the quality of healthcare technology by owning test strategies for platform components, enhancing automation, and ensuring stability across releases. Collaborate with cross-functional teams to...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$100K - $125K *

Lead innovative design solutions as a Senior Design Engineer, transforming client needs into actionable broadcast system designs. Collaborate with global teams, mentor junior engineers, and ensure pro...

United StatesRemote

Today

  •   5 - 7 years exp.  •   Hospitality & Recreation

Frequently Asked Questions (FAQ)

  • What does a Technical Support Specialist do?question toggle

    A Technical Support Specialist diagnoses and resolves technical issues, helps users work with products and systems, documents solutions, and may coordinate with engineering, IT, or customer success teams.

  • What qualifications are common for Technical Support Specialist jobs?question toggle

    Requirements depend on the role, but employers often value hands-on technical support experience, troubleshooting ability, communication skills, and knowledge of relevant systems or products. Specialized roles may request expertise in cloud services, networking, software, or cybersecurity.

  • Where do Technical Support Specialists work?question toggle

    They work in many industries, including software, technology, telecommunications, healthcare, and financial services, supporting customers, employees, or enterprise clients.

  • Can Technical Support Specialist jobs pay $100,000 or more?question toggle

    Yes. Senior, specialized, and enterprise-focused support roles may offer salaries of $100,000 or more, depending on the employer, location, responsibilities, and candidate experience. Ladders features vetted professional jobs at this salary level.

  • What career paths can follow a Technical Support Specialist role?question toggle

    Experienced specialists may move into senior or enterprise support, technical account management, customer success, support engineering, IT operations, or support leadership.