Technical Support Managers lead teams that help customers and employees resolve complex technology issues. They combine technical knowledge with people leadership, operational planning, and a focus on reliable service. Explore vetted opportunities on Ladders, where professionals can find Technical Support Manager roles paying $100,000 or more.
Responsibilities vary by company and industry, but these managers typically oversee support teams, set service standards, and ensure issues are resolved efficiently. They may manage escalations, monitor service-level agreements, improve support processes, and coordinate with engineering, product, IT, and customer success teams. Many also contribute to hiring, coaching, workforce planning, and reporting on support performance.
Employers often seek experience managing technical support or service desk teams, along with strong communication and problem-solving skills. Familiarity with ticketing systems, IT service management practices, customer support platforms, and performance metrics can be valuable. Depending on the role, knowledge of cloud services, networking, cybersecurity, or enterprise software may also be important. Successful managers balance technical judgment with empathy and clear decision-making.
Technical Support Managers work across technology companies, financial services, healthcare, telecommunications, and other sectors that rely on dependable technical service. With experience, professionals may progress to senior support leadership, director of technical support, customer experience, service delivery, or IT operations roles. The best-fit opportunity depends on team size, product complexity, customer base, and the manager’s preferred balance of hands-on technical work and organizational leadership.
Use Ladders to explore vetted professional openings with salaries of $100,000 or more. Review role requirements, compare leadership opportunities, and identify positions that align with your technical background and career goals.
$80K - $95K *
Engage in high-impact IT operations management, driving ServiceNow and cloud environments. Collaborate with top talent to enhance service delivery, ensuring compliance and customer satisfaction while...
2 weeks ago
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Reposted yesterday
$150K - $184K *
Join a team that's leading technology delivery for member-facing applications. You'll guide engineering talent, drive modernization, and shape technology roadmaps while ensuring high-impact initiative...
5 days ago
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Take ownership of complex technical issues, driving resolution and enhancing customer experience through deep problem-solving and collaboration with cross-functional teams...
Reposted 3 days ago
$110K - $130K *
Drive product strategy and execution for ConnectWise platforms, collaborating with cross-functional teams to enhance development, analyze market trends, and ensure effective solutions that align with...
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3 weeks ago
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Drive technical program execution for federal and national security initiatives. Collaborate with engineering teams to ensure secure deployments and operational support for partner companies, transfor...
Today
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Lead and optimize the Solutions Engineering team in the Healthcare sector, focusing on technical sales and strategic planning. Drive team performance, manage recruitment, and ensure alignment with com...
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Empower business growth by developing strong customer relationships and driving revenue. As a key player, you'll strategize account management, identify market opportunities, and ensure customer satis...
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Senior Systems Support Professional
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Drive exceptional customer support by resolving complex technical issues, managing firewall deployments, and mentoring junior technicians while ensuring adherence to service level agreements and enhan...
2 weeks ago
$180K - $200K *
Shape the future of cybersecurity by leading product marketing initiatives that bridge product, sales, and market needs. Drive go-to-market strategies, create compelling narratives, and empower teams...
Reposted 4 days ago
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Drive operational excellence by supporting managed services infrastructure, ensuring seamless incident response, systems administration, and network troubleshooting while collaborating with internal t...
2 weeks ago
Senior Manager, Solutions Engineering
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Shape the future of customer engagement by leading a dynamic Solutions Engineering team. Drive strategic initiatives, foster collaboration across departments, and deliver innovative AI-driven solution...
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Architect comprehensive testing strategies and oversee automation efforts for a vital supply chain management system. Lead a team to ensure effective test cycles and enhance capabilities, delivering a...
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$120K - $145K *
Partner with us to drive customer success by implementing and expanding Teleport solutions. Leverage your expertise to enhance adoption, troubleshoot issues, and deliver tailored training, ensuring cl...
1 week ago
Senior AI Product Manager, Observability
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Shape the future of AI observability by leading product strategy, collaborating across teams, and driving the development of innovative solutions that empower engineers to enhance and optimize AI syst...
Reposted 1 week ago
Senior Manager of Release Train Engineering
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Join a high-impact team as you lead and coach TPMs and RTEs, ensuring successful technical program delivery and Agile execution across complex projects, while fostering collaboration and continuous im...
Reposted 2 days ago
$101K - $125K *
Drive the execution of immersive projects by providing technical oversight and support, ensuring seamless integration and coordination with partners globally while maintaining high standards of qualit...
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Drive user identity management and access governance, ensuring secure, timely access to technology resources. Collaborate with HR and IT teams to enhance employee experience while maintaining complian...
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Drive cross-functional collaboration to ensure high-quality software delivery. Lead and mentor a team of engineers while optimizing processes and fostering a culture of innovation and continuous impro...
3 weeks ago
Service Delivery Manager - IT Infrastructure and Cloud Managed Services
$110K - $130K *
Transform managed Cloud & Infrastructure services by leading technical teams, driving automation, and ensuring operational excellence. Collaborate with stakeholders to enhance service delivery and ach...
Yesterday
$200K - $240K *
Deliver large-scale infrastructure programs from strategy to execution, ensuring client satisfaction and financial performance. Lead diverse teams, manage risks, and build executive relationships to d...
Yesterday
$87K - $108K *
Empower customer success by providing expert technical support for bioprocessing products. Collaborate with teams to troubleshoot issues, enhance product knowledge, and ensure a positive experience fo...
3 weeks ago
What does a Technical Support Manager do?
A Technical Support Manager leads support professionals who diagnose and resolve technical issues. The role commonly includes managing escalations, setting service standards, tracking performance, improving processes, and coordinating with other departments.
What qualifications are typically required for Technical Support Manager jobs?
Employers commonly look for experience in technical support or IT service operations, people-management ability, strong communication skills, and familiarity with support tools and service metrics. Some positions also require expertise in a particular technology, industry, or product.
What skills are important for a Technical Support Manager?
Important skills include team leadership, customer communication, troubleshooting, escalation management, process improvement, and data-informed decision-making. Technical requirements vary based on the employer’s products and infrastructure.
Where do Technical Support Managers work?
They work in many industries, including software and technology, telecommunications, healthcare, financial services, and enterprise IT. Organizations with complex products or large support operations may have dedicated technical support management teams.
How can I find $100,000+ Technical Support Manager jobs?
Search Ladders for vetted professional opportunities and review listings for compensation, responsibilities, and qualifications. Ladders focuses on jobs paying $100,000 or more.