Technical Support Manager Jobs

Technical Support Managers lead teams that help customers and employees resolve complex technology issues. They combine technical knowledge with people leadership, operational planning, and a focus on reliable service. Explore vetted opportunities on Ladders, where professionals can find Technical Support Manager roles paying $100,000 or more.

What Does a Technical Support Manager Do?

Responsibilities vary by company and industry, but these managers typically oversee support teams, set service standards, and ensure issues are resolved efficiently. They may manage escalations, monitor service-level agreements, improve support processes, and coordinate with engineering, product, IT, and customer success teams. Many also contribute to hiring, coaching, workforce planning, and reporting on support performance.

Skills and Qualifications

Employers often seek experience managing technical support or service desk teams, along with strong communication and problem-solving skills. Familiarity with ticketing systems, IT service management practices, customer support platforms, and performance metrics can be valuable. Depending on the role, knowledge of cloud services, networking, cybersecurity, or enterprise software may also be important. Successful managers balance technical judgment with empathy and clear decision-making.

Career Paths and Opportunities

Technical Support Managers work across technology companies, financial services, healthcare, telecommunications, and other sectors that rely on dependable technical service. With experience, professionals may progress to senior support leadership, director of technical support, customer experience, service delivery, or IT operations roles. The best-fit opportunity depends on team size, product complexity, customer base, and the manager’s preferred balance of hands-on technical work and organizational leadership.

Find Technical Support Manager Jobs on Ladders

Use Ladders to explore vetted professional openings with salaries of $100,000 or more. Review role requirements, compare leadership opportunities, and identify positions that align with your technical background and career goals.

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$118K - $180K *

Champion innovative product development by leading cross-functional teams to drive New Product Introductions in Advanced Deposition Materials, ensuring alignment with business goals and customer needs...

Texas, USRemote

4 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$120K - $145K *

Transform global partner marketing strategies to drive growth and engagement. Collaborate with cross-functional teams to execute integrated campaigns and optimize performance across diverse markets, e...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Consumer Technology

$120K - $170K *

Elevate enterprise service reliability by leading Major Incident Management and supporting operational excellence across monitoring and incident response functions in a dynamic, 24x7 environment...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$115K - $275K *

Manage the delivery of GPU clusters for AI workloads by coordinating teams across engineering, networking, and operations. Develop strategies, manage risks, and ensure timely, quality launches to scal...

United StatesRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$154K - $260K *

Champion cutting-edge AI solutions by leading a team to deploy real-time edge models, enhancing safety across millions of devices. Drive technical strategy and foster collaboration to deliver impactfu...

United StatesRemote

Today

  •   Less than 5 years exp.  •   Enterprise Technology

$79K - $102K *

Champion customer success by guiding Mid-Market clients through the deployment and adoption of IoT solutions, ensuring they maximize value from our technology while building strong relationships acros...

RemoteRemote

Reposted today

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Shape the future of cybersecurity in higher education by delivering expert assessments, advisory services, and tailored remediation plans that empower institutions to enhance their security posture an...

United StatesRemote

Reposted 3 days ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$114K - $150K *

Empower your career by leading impactful projects in gas and electrical systems. Utilize your engineering expertise and project management skills to ensure timely, budget-friendly, and high-quality ou...

Denver, CORemote

2 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$116K - $194K *

Elevate your career by joining a dynamic engineering team focused on ATM and TCR technologies. As a key technical specialist, you'll enhance customer-facing banking services through innovative solutio...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Finance & Insurance

$144K - $184K *

Lead the charge in driving strategic account growth by establishing executive relationships and executing tailored sales strategies for major multinational clients, ensuring high customer satisfaction...

Connecticut, USRemote

2 days ago

  •   8 - 10 years exp.  •   Business Services

$144K - $184K *

Lead the charge in driving strategic initiatives and optimizing processes across teams. Collaborate with stakeholders to enhance performance and deliver impactful results, while fostering a culture of...

Texas, USRemote

1 week ago

  •   Less than 5 years exp.  •   Business Services

$144K - $184K *

Engage with major regional accounts to drive strategy and new business growth. Build executive relationships, manage account satisfaction, and leverage Gartner's sales methodology to achieve quota and...

RemoteRemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Business Services

$144K - $184K *

Join a team that's driving strategic growth by managing key accounts, fostering executive relationships, and delivering tailored solutions to enhance client satisfaction and retention while achieving...

RemoteRemote

3 weeks ago

  •   8 - 10 years exp.  •   Business Services

$188K - $282K *

Engage with leading academic partners to drive ultrasound innovation, fostering collaboration between research and product development to enhance technology and clinical applications in healthcare...

United StatesRemote

Today

  •   8 - 10 years exp.  •   Business Services

$148K - $263K *

Transform database management by leveraging your Oracle expertise to design, develop, and maintain robust systems. Collaborate with teams to execute data migrations and automate tasks, ensuring optima...

United StatesRemote

2 days ago

  •   8 - 10 years exp.  •   Information Technology

$175K - $210K *

Lead the charge in shaping post-quantum security solutions. Drive partnerships, develop the semiconductor ecosystem, and empower the commercial team with technical insights to create demand and establ...

United StatesRemote

4 days ago

  •   11 - 15 years exp.  •   Information Technology

$115K - $140K *

Elevate employee engagement by developing impactful communication programs that connect teams to business priorities. Collaborate with leaders to translate complex information into clear, actionable m...

United StatesRemote

Yesterday

  •   5 - 7 years exp.  •   Technical Services

$115K - $135K *

Optimize product delivery in fintech by leading cross-functional teams, translating strategic vision into actionable requirements, and ensuring high-quality outcomes. Drive technical engagement and ma...

United StatesRemote

Yesterday

  •   Less than 5 years exp.  •   Finance & Insurance

$110K - $130K *

Explore the forefront of cybersecurity as you enhance identity management capabilities, ensuring secure access and regulatory compliance. Collaborate with teams to address complex issues and contribut...

Davenport, IARemote

Reposted 2 days ago

  •   Less than 5 years exp.  •   Finance & Insurance

$110K - $130K *

Help us drive growth in the advanced ceramics market by building relationships, providing technical support, and delivering innovative solutions to customers across North America and Europe...

United StatesRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$150K - $180K *

Unlock potential by owning and expanding strategic global accounts, driving aggressive growth targets while collaborating with dedicated teams to establish long-term relationships and comprehensive ac...

RemoteRemote

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$190K - $220K *

Lead the charge in shaping the go-to-market strategy for innovative data security services, driving customer adoption and engagement through compelling narratives and strategic partnerships across tea...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$80K - $95K *

Join a dynamic team as you lead payroll operations, ensuring compliance and accuracy while driving process improvements. Collaborate with HR and Finance to enhance governance and operational efficienc...

Georgia, USRemote

2 weeks ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$87K - $116K *

Join a team that's dedicated to guiding customers through their deployment journey, ensuring seamless transitions and successful outcomes. Leverage your expertise to manage complex projects and collab...

United StatesRemote

3 days ago

  •   Less than 5 years exp.  •   Information Technology

$100K - $140K *

Lead full lifecycle recruitment for Sales, ensuring a world-class candidate experience while collaborating with leadership to align hiring strategies and attract top talent in a fast-paced, high-growt...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Technical Support Manager do?question toggle

    A Technical Support Manager leads support professionals who diagnose and resolve technical issues. The role commonly includes managing escalations, setting service standards, tracking performance, improving processes, and coordinating with other departments.

  • What qualifications are typically required for Technical Support Manager jobs?question toggle

    Employers commonly look for experience in technical support or IT service operations, people-management ability, strong communication skills, and familiarity with support tools and service metrics. Some positions also require expertise in a particular technology, industry, or product.

  • What skills are important for a Technical Support Manager?question toggle

    Important skills include team leadership, customer communication, troubleshooting, escalation management, process improvement, and data-informed decision-making. Technical requirements vary based on the employer’s products and infrastructure.

  • Where do Technical Support Managers work?question toggle

    They work in many industries, including software and technology, telecommunications, healthcare, financial services, and enterprise IT. Organizations with complex products or large support operations may have dedicated technical support management teams.

  • How can I find $100,000+ Technical Support Manager jobs?question toggle

    Search Ladders for vetted professional opportunities and review listings for compensation, responsibilities, and qualifications. Ladders focuses on jobs paying $100,000 or more.