Technical Support Manager Jobs

Technical Support Managers lead teams that help customers and employees resolve complex technology issues. They combine technical knowledge with people leadership, operational planning, and a focus on reliable service. Explore vetted opportunities on Ladders, where professionals can find Technical Support Manager roles paying $100,000 or more.

What Does a Technical Support Manager Do?

Responsibilities vary by company and industry, but these managers typically oversee support teams, set service standards, and ensure issues are resolved efficiently. They may manage escalations, monitor service-level agreements, improve support processes, and coordinate with engineering, product, IT, and customer success teams. Many also contribute to hiring, coaching, workforce planning, and reporting on support performance.

Skills and Qualifications

Employers often seek experience managing technical support or service desk teams, along with strong communication and problem-solving skills. Familiarity with ticketing systems, IT service management practices, customer support platforms, and performance metrics can be valuable. Depending on the role, knowledge of cloud services, networking, cybersecurity, or enterprise software may also be important. Successful managers balance technical judgment with empathy and clear decision-making.

Career Paths and Opportunities

Technical Support Managers work across technology companies, financial services, healthcare, telecommunications, and other sectors that rely on dependable technical service. With experience, professionals may progress to senior support leadership, director of technical support, customer experience, service delivery, or IT operations roles. The best-fit opportunity depends on team size, product complexity, customer base, and the manager’s preferred balance of hands-on technical work and organizational leadership.

Find Technical Support Manager Jobs on Ladders

Use Ladders to explore vetted professional openings with salaries of $100,000 or more. Review role requirements, compare leadership opportunities, and identify positions that align with your technical background and career goals.

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$95K - $115K *

Lead the charge in optimizing operational activities within the DHMS program, ensuring compliance and driving continuous improvement. Collaborate with stakeholders to implement effective strategies an...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$80K - $95K *

Join a team that's shaping the future of utility-scale transmission projects. Oversee contractor activities, ensure quality installations, and foster strong relationships while managing project logist...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$85K - $135K *

Support growth by coaching client-facing professionals to enhance pipelines, advance opportunities, and strengthen client relationships. Collaborate with leaders to execute strategies and drive measur...

RemoteRemote

3 weeks ago

  •   5 - 7 years exp.  •   Legal & Accounting

$100K - $120K *

Shape the future of SaaS Cyber Solutions by driving pipeline generation, building partnerships, and representing the brand at key events. Collaborate with teams to enhance customer feedback and execut...

Toronto, ONRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$130K - $165K *

Empower data center development by leading complex projects from site acquisition to construction. Drive client relationships, manage multidisciplinary teams, and ensure successful project delivery wh...

Dallas, TXRemote

3 days ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$95K - $115K *

Unlock operational excellence by leading talent acquisition processes and programs. Drive team development, enhance recruiting efficiency, and partner with stakeholders to strengthen talent pipelines...

Richardson, TXRemote

4 days ago

  •   5 - 7 years exp.  •   Technical Services

$88K - $105K *

Unlock potential by developing and executing strategic sales plans to enhance market share and foster executive relationships within key accounts in the Chemical, Food & Beverage, and Paper industries...

Tennessee, USRemote

2 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$98K - $102K *

Grow your career with a dynamic role that combines technical expertise and leadership in pest management. Drive compliance, training, and operational excellence across multiple branches while ensuring...

Logan, UTRemote

1 week ago

  •   Less than 5 years exp.  •   Technical Services

$110K - $130K *

Transform demand generation by architecting strategies to create, capture, and convert leads. Own multi-channel campaigns, optimize funnels, and collaborate with sales to drive substantial pipeline gr...

San Francisco, CARemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$108K - $162K *

Transform regional marketing efforts by executing targeted programs that align with sales priorities and drive pipeline growth across the U.S. West territory. Collaborate with cross-functional teams t...

United StatesRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Engineer secure, scalable cloud platforms and automate workflows. Lead migrations, implement observability, and mentor junior engineers while driving cloud-native adoption in a collaborative environme...

RemoteRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$90K - $127K *

Transform customer success by leading a high-performing team in educational technology. Drive adoption, loyalty, and retention while fostering executive relationships and a culture of empathy and cont...

RemoteRemote

Reposted 3 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$95K - $152K *

Transform project management by leading medium to large-scale E,F&I projects. Drive customer satisfaction and achieve financial targets while collaborating with cross-functional teams to ensure qualit...

RemoteRemote

2 days ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$130K - $155K *

Lead the charge in network engineering strategy and execution across the Americas. Drive modernization initiatives, manage multi-million dollar budgets, and enhance operational efficiency while foster...

RemoteRemote

Reposted today

  •   11 - 15 years exp.  •   Business Services

$69K - $101K *

Champion the reliability of automated systems by providing expert technical support, troubleshooting complex issues, and collaborating cross-functionally to ensure operational excellence and seamless...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$120K - $145K *

Drive complex, multimillion-dollar IT programs with global impact, collaborating with C-suite leaders. Lead cross-functional teams to achieve strategic objectives, ensuring accountability and measurab...

Florida, USRemote

Reposted 3 days ago

  •   8 - 10 years exp.  •   Business Services

$130K - $219K *

Drive the vision for Samsara device installations, enhancing user experiences and ensuring rapid, accurate setups. Collaborate with cross-functional teams to optimize the install process, making impac...

United StatesRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$90K - $180K *

Unlock potential by leading policy intelligence and governance across Marketplace post-purchase experiences. Drive data-driven improvements, partner cross-functionally, and influence scalable solution...

Bentonville, ARRemote

Reposted yesterday

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$90K - $180K *

Unlock your potential by leading supply chain strategy, enhancing operational efficiency, and driving cross-functional collaboration to optimize fulfillment processes and achieve strategic objectives...

Bentonville, ARRemote

6 days ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$90K - $180K *

Champion operational excellence by leading complex technology programs, optimizing supply chain assets, and driving strategic initiatives to enhance performance and efficiency across multiple projects...

Bentonville, ARRemote

6 days ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$90K - $180K *

Unlock potential by leading the integration of commercial systems to enhance revenue and productivity. Drive automation and AI solutions while collaborating across teams to streamline workflows and es...

Bentonville, ARRemote

1 week ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$90K - $180K *

Innovate technology operations by leading complex programs that align with strategic goals. Oversee financial management, risk mitigation, and performance tracking to enhance operational excellence an...

Bentonville, ARRemote

1 week ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$90K - $180K *

Drive strategic initiatives to enhance online transactability and customer availability. Collaborate with cross-functional teams to leverage data insights, automate processes, and optimize decision-ma...

Bentonville, ARRemote

1 week ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$150K - $250K *

Empower a dynamic team of Dell Specialty Sales Specialists to drive refresh opportunities across storage, servers, and end-user computing. Lead training, manage sales processes, and align with interna...

Texas, USRemote

2 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$175K - $200K *

Lead the charge in transforming automation and workflows to enhance productivity and scalability. Drive strategic initiatives, foster team collaboration, and ensure impactful solutions are adopted acr...

United StatesRemote

Today

  •   5 - 7 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Technical Support Manager do?question toggle

    A Technical Support Manager leads support professionals who diagnose and resolve technical issues. The role commonly includes managing escalations, setting service standards, tracking performance, improving processes, and coordinating with other departments.

  • What qualifications are typically required for Technical Support Manager jobs?question toggle

    Employers commonly look for experience in technical support or IT service operations, people-management ability, strong communication skills, and familiarity with support tools and service metrics. Some positions also require expertise in a particular technology, industry, or product.

  • What skills are important for a Technical Support Manager?question toggle

    Important skills include team leadership, customer communication, troubleshooting, escalation management, process improvement, and data-informed decision-making. Technical requirements vary based on the employer’s products and infrastructure.

  • Where do Technical Support Managers work?question toggle

    They work in many industries, including software and technology, telecommunications, healthcare, financial services, and enterprise IT. Organizations with complex products or large support operations may have dedicated technical support management teams.

  • How can I find $100,000+ Technical Support Manager jobs?question toggle

    Search Ladders for vetted professional opportunities and review listings for compensation, responsibilities, and qualifications. Ladders focuses on jobs paying $100,000 or more.