Technical Support Manager Jobs

Technical Support Managers lead teams that help customers and employees resolve complex technology issues. They combine technical knowledge with people leadership, operational planning, and a focus on reliable service. Explore vetted opportunities on Ladders, where professionals can find Technical Support Manager roles paying $100,000 or more.

What Does a Technical Support Manager Do?

Responsibilities vary by company and industry, but these managers typically oversee support teams, set service standards, and ensure issues are resolved efficiently. They may manage escalations, monitor service-level agreements, improve support processes, and coordinate with engineering, product, IT, and customer success teams. Many also contribute to hiring, coaching, workforce planning, and reporting on support performance.

Skills and Qualifications

Employers often seek experience managing technical support or service desk teams, along with strong communication and problem-solving skills. Familiarity with ticketing systems, IT service management practices, customer support platforms, and performance metrics can be valuable. Depending on the role, knowledge of cloud services, networking, cybersecurity, or enterprise software may also be important. Successful managers balance technical judgment with empathy and clear decision-making.

Career Paths and Opportunities

Technical Support Managers work across technology companies, financial services, healthcare, telecommunications, and other sectors that rely on dependable technical service. With experience, professionals may progress to senior support leadership, director of technical support, customer experience, service delivery, or IT operations roles. The best-fit opportunity depends on team size, product complexity, customer base, and the manager’s preferred balance of hands-on technical work and organizational leadership.

Find Technical Support Manager Jobs on Ladders

Use Ladders to explore vetted professional openings with salaries of $100,000 or more. Review role requirements, compare leadership opportunities, and identify positions that align with your technical background and career goals.

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$86K - $143K *

Grow your career with a dynamic role managing sales operations, driving strategy, and enhancing processes to support a high-performing sales team while leveraging technology and data for continuous im...

United StatesRemote

4 days ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$180K - $210K *

Join a team that's redefining the digital workplace by leading the design and implementation of next-gen platforms, enhancing collaboration and AI capabilities to drive employee engagement and innovat...

New York, NYRemote

4 days ago

  •   11 - 15 years exp.  •   Media

$65K - $100K *

Champion growth by driving sales and building relationships in the AEC industry. Own the full sales cycle, from prospecting to closing, while delivering innovative Autodesk solutions that enhance prod...

RemoteRemote

1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$65K - $100K *

Lead the sales process in the AEC industry, driving growth through relationship-building and consultative selling. Own your territory, generate leads, and deliver impactful software solutions that enh...

RemoteRemote

1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$102K - $152K *

Transform executive support by leading a dynamic team of EAs, enhancing processes, and driving strategic initiatives that align with company goals while fostering a collaborative culture...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$85K - $95K *

Join as a critical team member to manage and enhance productivity platforms, ensuring stability, security, and user satisfaction. Collaborate across teams to drive operational maturity and navigate co...

RemoteRemote

Reposted 4 days ago

  •   8 - 10 years exp.  •   Business Services

$80K - $95K *

Drive the success of training programs by leading daily operations, ensuring effective onboarding, and adapting training to meet evolving client and operational needs while fostering trainer developme...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Business Services

$103K - $181K *

Optimize document control processes by leading the Information Branch, ensuring accurate and accessible records management for a major industrial program while coordinating with various stakeholders a...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$140K - $200K *

Empower mission-critical federal systems by leading the design and automation of secure cloud platforms. Drive reliability, mentor engineers, and set technical direction in a collaborative environment...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$80K - $95K *

Lead the charge in customer success by ensuring seamless integration and support for connected hardware, driving account growth through exceptional service and technical expertise...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$125K - $211K *

Lead a dynamic team to drive successful hardware product launches, managing cross-functional operations from concept to mass production. Elevate your career in a fast-paced environment focused on inno...

United StatesRemote

Yesterday

  •   5 - 7 years exp.  •   Enterprise Technology

$100K - $120K *

Join a team that's dedicated to driving innovation in energy solutions. As a key player, you'll manage impactful programs for utility customers, collaborating across functions to ensure timely deliver...

North Carolina, USRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$160K - $190K *

Unlock growth by driving strategic partnerships with National Systems Integrators. Leverage your expertise to enhance product visibility and foster relationships, ensuring effective collaboration and...

RemoteRemote

3 weeks ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$100K - $220K *

Join a team that's redefining technology solutions in financial services. As a trusted advisor, you'll align IT strategies with business objectives, ensuring seamless delivery and compliance while dri...

Illinois, USRemote

2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$135K - $160K *

Champion the delivery of innovative data solutions, leading cross-functional teams to modernize platforms and drive AI integration. Ensure project success through effective management of scope, qualit...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$135K - $160K *

Inspire delivery excellence by leading a diverse portfolio of 20+ Scrum teams across regions. Align engineering outcomes with client priorities, enhance AI adoption, and drive measurable value through...

CanadaRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$106K - $177K *

Engage with customers to quantify and communicate the value of software solutions. Collaborate with sales teams to develop business cases and conduct ROI analyses, driving customer retention and expan...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Provide expert technical support and solutions to enhance customer success with Mastercam products, collaborating with teams to optimize workflows and drive product improvements in the West region...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$109K - $144K *

Join a dynamic team to drive operational excellence and process improvements in healthcare. Lead complex initiatives, influence strategy, and enhance care delivery while collaborating across multiple...

United StatesRemote

Reposted today

  •   Less than 5 years exp.  •   Healthcare

$110K - $130K *

Unlock potential by driving customer success through strategic relationships and exceptional service. Collaborate cross-functionally to enhance product adoption and ensure client satisfaction, ultimat...

United StatesRemote

4 days ago

  •   5 - 7 years exp.  •   Information Technology

$87K - $135K *

Drive your career forward by leading systems engineering for a cloud-based enterprise system. Engage in architecture development, integration, and modernization efforts while ensuring security and ope...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $120K *

Transform customer experiences by leading complex implementations, aligning stakeholders, and ensuring successful technical deployments that drive meaningful business outcomes across multiple projects...

United StatesRemote

3 days ago

  •   5 - 7 years exp.  •   Information Technology

$80K - $95K *

Drive customer success by onboarding IoT device users, troubleshooting connectivity issues, and providing expert training to enhance platform utilization. Collaborate with teams to resolve escalated p...

RemoteRemote

Reposted today

  •   Less than 5 years exp.  •   Finance & Insurance

$170K - $210K *

Lead the design management of owner-furnished electrical equipment for a hyperscale data center, ensuring integration, compliance, and quality standards while guiding teams and managing client communi...

United StatesRemote

4 days ago

  •   11 - 15 years exp.  •   Real Estate & Construction

$90K - $125K *

Help us drive growth in the water and wastewater sector by providing technical support, developing market strategies, and generating sales across the Northeast US region. Your expertise will be crucia...

RemoteRemote

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

Frequently Asked Questions (FAQ)

  • What does a Technical Support Manager do?question toggle

    A Technical Support Manager leads support professionals who diagnose and resolve technical issues. The role commonly includes managing escalations, setting service standards, tracking performance, improving processes, and coordinating with other departments.

  • What qualifications are typically required for Technical Support Manager jobs?question toggle

    Employers commonly look for experience in technical support or IT service operations, people-management ability, strong communication skills, and familiarity with support tools and service metrics. Some positions also require expertise in a particular technology, industry, or product.

  • What skills are important for a Technical Support Manager?question toggle

    Important skills include team leadership, customer communication, troubleshooting, escalation management, process improvement, and data-informed decision-making. Technical requirements vary based on the employer’s products and infrastructure.

  • Where do Technical Support Managers work?question toggle

    They work in many industries, including software and technology, telecommunications, healthcare, financial services, and enterprise IT. Organizations with complex products or large support operations may have dedicated technical support management teams.

  • How can I find $100,000+ Technical Support Manager jobs?question toggle

    Search Ladders for vetted professional opportunities and review listings for compensation, responsibilities, and qualifications. Ladders focuses on jobs paying $100,000 or more.