Technical Support Manager Jobs

Technical Support Managers lead teams that help customers and employees resolve complex technology issues. They combine technical knowledge with people leadership, operational planning, and a focus on reliable service. Explore vetted opportunities on Ladders, where professionals can find Technical Support Manager roles paying $100,000 or more.

What Does a Technical Support Manager Do?

Responsibilities vary by company and industry, but these managers typically oversee support teams, set service standards, and ensure issues are resolved efficiently. They may manage escalations, monitor service-level agreements, improve support processes, and coordinate with engineering, product, IT, and customer success teams. Many also contribute to hiring, coaching, workforce planning, and reporting on support performance.

Skills and Qualifications

Employers often seek experience managing technical support or service desk teams, along with strong communication and problem-solving skills. Familiarity with ticketing systems, IT service management practices, customer support platforms, and performance metrics can be valuable. Depending on the role, knowledge of cloud services, networking, cybersecurity, or enterprise software may also be important. Successful managers balance technical judgment with empathy and clear decision-making.

Career Paths and Opportunities

Technical Support Managers work across technology companies, financial services, healthcare, telecommunications, and other sectors that rely on dependable technical service. With experience, professionals may progress to senior support leadership, director of technical support, customer experience, service delivery, or IT operations roles. The best-fit opportunity depends on team size, product complexity, customer base, and the manager’s preferred balance of hands-on technical work and organizational leadership.

Find Technical Support Manager Jobs on Ladders

Use Ladders to explore vetted professional openings with salaries of $100,000 or more. Review role requirements, compare leadership opportunities, and identify positions that align with your technical background and career goals.

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$110K - $130K *

Join a team that's dedicated to enhancing technical enablement for sales and engineering roles. You'll develop scalable training programs, manage onboarding, and create hands-on resources to ensure fl...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$80K - $95K *

Develop and nurture partnerships with school districts to drive product adoption, enhance customer success, and ensure long-term retention through strategic implementation and proactive engagement...

United StatesRemote

Reposted 3 days ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$250K - $300K *

Unlock potential by serving as a strategic advisor to executives, guiding organizations in workplace transformation, technology modernization, and data-driven strategies to enhance productivity and op...

RemoteRemote

Reposted 5 days ago

  •   8 - 10 years exp.  •   Technical Services

$80K - $95K *

Drive expansion revenue by managing relationships with top real estate teams. Leverage your industry expertise to identify opportunities, lead strategic conversations, and close deals, all while colla...

United StatesRemote

Yesterday

  •   Less than 5 years exp.  •   Enterprise Technology

$130K - $180K *

Drive strategic account growth by managing key relationships, leading complex deals, and developing multi-year plans. Collaborate with a virtual team to enhance customer security amidst digital transf...

New York, NYRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Drive growth by shaping strategic account plans and leading complex deals. Build executive relationships and manage a focused portfolio of customers, ensuring security during their digital transformat...

Raleigh, NCRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Engage with strategic accounts to drive growth, build executive relationships, and lead complex sales cycles. Shape multi-year account strategies and collaborate with a virtual team to deliver impactf...

Charlotte, NCRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

The Network Optimization Manager is responsible for designing, deploying, and maintaining network optimization models to enhance logistics operations. This role involves analyzing complex systems, dev...

Irving, TXRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$100K - $120K *

Transform your career by managing custom automation projects from design to delivery. Lead cross-functional teams, ensure customer satisfaction, and drive financial results while navigating complex pr...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$90K - $110K *

Join a dynamic team to lead end-to-end campaign operations, optimizing marketing technology and driving pipeline growth through effective data management and cross-functional collaboration...

Milwaukee, WIRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$90K - $180K *

Lead global technology strategy initiatives, driving market readiness and cross-functional collaboration to ensure scalable solutions and operational excellence across diverse jurisdictions and teams...

Bentonville, ARRemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$110K - $130K *

Unlock potential by leading storeroom solutions projects, enhancing service quality, and driving strategic initiatives across multiple customer engagements in manufacturing environments...

RemoteRemote

3 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$95K - $115K *

Elevate your career by building and maintaining CI/CD pipelines, administering servers, and leading DevOps initiatives. Collaborate with teams to enhance application performance and security while men...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$171K - $214K *

Unlock potential by driving sales activation and enablement for MSP/MSSP partners. Engage in training, demand generation, and partner collaboration to ensure successful service launches and ongoing sa...

RemoteRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Shape the future of education by owning content strategy for assessments. Collaborate with experts and district leaders to enhance quality and drive adoption, leveraging insights to inform product dir...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$108K - $166K *

Lead corporate audit activities, ensuring compliance and operational excellence across North American entities. Collaborate with stakeholders to assess risks, develop audit plans, and mentor audit sta...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$100K - $150K *

Accelerate progress at a dynamic SaaS company by driving revenue growth through strategic sales cycles. Leverage your expertise in complex enterprise solutions to build relationships and exceed target...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$74K - $87K *

Champion the installation and repair of automated systems, leading a team of technicians. Design solutions for complex issues, mentor junior staff, and ensure safety and efficiency in operations while...

Washington, USRemote

3 days ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$74K - $87K *

Drive innovation as you lead a team in the installation and repair of automated systems. Collaborate on complex projects, mentor technicians, and enhance operational efficiency in a dynamic environmen...

Montana, USRemote

3 days ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$100K - $150K *

Drive customer engagement and renewals by managing enterprise accounts, ensuring satisfaction, and identifying growth opportunities. Collaborate with stakeholders to deliver value and maintain strong...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$73K - $91K *

Engage in operational support for enterprise infrastructure and integration applications. Utilize your expertise in Linux and Windows environments, scripting, and automation to enhance reliability and...

United StatesRemote

Reposted today

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Empower a dynamic sales development team to drive enterprise growth. Lead initiatives in prospecting, coaching, and optimizing sales strategies while collaborating with cross-functional teams to enhan...

CanadaRemote

2 days ago

  •   5 - 7 years exp.  •   Information Technology

$90K - $100K *

Optimize sales strategies to drive growth across diverse industries, leveraging your expertise in B2B sales and customer engagement. Collaborate with teams to enhance market presence and deliver tailo...

RemoteRemote

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$200K - $275K *

Transform your career by owning the design and delivery of impactful features, collaborating with cross-functional teams to craft innovative software solutions that enhance user experiences and drive...

RemoteRemote

Reposted 3 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$160K - $190K *

Transform your career with a pivotal role in supply chain management, overseeing procurement and execution of critical systems for global data center projects, ensuring quality and timely delivery whi...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Technical Support Manager do?question toggle

    A Technical Support Manager leads support professionals who diagnose and resolve technical issues. The role commonly includes managing escalations, setting service standards, tracking performance, improving processes, and coordinating with other departments.

  • What qualifications are typically required for Technical Support Manager jobs?question toggle

    Employers commonly look for experience in technical support or IT service operations, people-management ability, strong communication skills, and familiarity with support tools and service metrics. Some positions also require expertise in a particular technology, industry, or product.

  • What skills are important for a Technical Support Manager?question toggle

    Important skills include team leadership, customer communication, troubleshooting, escalation management, process improvement, and data-informed decision-making. Technical requirements vary based on the employer’s products and infrastructure.

  • Where do Technical Support Managers work?question toggle

    They work in many industries, including software and technology, telecommunications, healthcare, financial services, and enterprise IT. Organizations with complex products or large support operations may have dedicated technical support management teams.

  • How can I find $100,000+ Technical Support Manager jobs?question toggle

    Search Ladders for vetted professional opportunities and review listings for compensation, responsibilities, and qualifications. Ladders focuses on jobs paying $100,000 or more.