Technical Support Manager Jobs

Technical Support Managers lead teams that help customers and employees resolve complex technology issues. They combine technical knowledge with people leadership, operational planning, and a focus on reliable service. Explore vetted opportunities on Ladders, where professionals can find Technical Support Manager roles paying $100,000 or more.

What Does a Technical Support Manager Do?

Responsibilities vary by company and industry, but these managers typically oversee support teams, set service standards, and ensure issues are resolved efficiently. They may manage escalations, monitor service-level agreements, improve support processes, and coordinate with engineering, product, IT, and customer success teams. Many also contribute to hiring, coaching, workforce planning, and reporting on support performance.

Skills and Qualifications

Employers often seek experience managing technical support or service desk teams, along with strong communication and problem-solving skills. Familiarity with ticketing systems, IT service management practices, customer support platforms, and performance metrics can be valuable. Depending on the role, knowledge of cloud services, networking, cybersecurity, or enterprise software may also be important. Successful managers balance technical judgment with empathy and clear decision-making.

Career Paths and Opportunities

Technical Support Managers work across technology companies, financial services, healthcare, telecommunications, and other sectors that rely on dependable technical service. With experience, professionals may progress to senior support leadership, director of technical support, customer experience, service delivery, or IT operations roles. The best-fit opportunity depends on team size, product complexity, customer base, and the manager’s preferred balance of hands-on technical work and organizational leadership.

Find Technical Support Manager Jobs on Ladders

Use Ladders to explore vetted professional openings with salaries of $100,000 or more. Review role requirements, compare leadership opportunities, and identify positions that align with your technical background and career goals.

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$100K - $120K *

Lead strategic sales initiatives across the Mid-West Territory, driving business growth through effective account management and relationship building. Collaborate cross-functionally to achieve sales...

United StatesRemote

2 days ago

  •   5 - 7 years exp.  •   Consumer Technology

$90K - $189K *

Elevate your career as a Test Engineer, driving quality assurance for enterprise IT services. Collaborate with teams to implement automated testing frameworks, ensuring high standards and seamless int...

United StatesRemote

2 days ago

  •   11 - 15 years exp.  •   Information Technology

$172K - $202K *

Join a dynamic team as a Senior Director Analyst, leveraging your expertise to guide senior IT executives in navigating digital workplace strategies. Deliver actionable insights that align technology...

Irving, TXRemote

2 weeks ago

  •   11 - 15 years exp.  •   Business Services

$110K - $130K *

Champion the design and automation of virtualization platforms, ensuring secure, scalable services across diverse environments. Collaborate with cross-functional teams to enhance infrastructure effici...

Chicago, ILRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$100K - $130K *

Champion customer success by designing and optimizing scalable programs that enhance adoption of identity security solutions, ensuring impactful training and resources for customer-facing teams...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$80K - $95K *

Join a dynamic team to build and optimize automated workflows, ensuring quality and efficiency in our operations. Leverage your technical expertise to enhance our AI Chat Platform and drive impactful...

CanadaRemote

3 days ago

  •   Less than 5 years exp.  •   Finance & Insurance

$100K - $120K *

Innovate your career by driving go-to-market strategies and customer marketing for CPQ solutions. Collaborate across teams to launch initiatives, craft compelling narratives, and leverage AI tools to...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$150K - $180K *

Join a team that's redefining data solutions by leading the Data Products & Engineering department, shaping cutting-edge data architectures and innovative client-facing analytics solutions that drive...

United StatesRemote

Reposted 5 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$272K - $344K *

Shape your career by leading a dynamic engineering team, driving collaboration across disciplines, and fostering a culture of growth and inclusion while managing critical production services in a full...

CanadaRemote

Yesterday

  •   5 - 7 years exp.  •   Information Technology

$206K - $257K *

Lead the charge in developing and mentoring a high-performing engineering team, driving collaboration across product and design to enhance our software solutions while fostering a culture of inclusion...

United StatesRemote

2 days ago

  •   5 - 7 years exp.  •   Information Technology

$123K - $170K *

Empower customer satisfaction by managing complex programs, bridging engineering and supply chain teams, and ensuring operational excellence through effective governance and communication with enterpr...

RemoteRemote

Reposted today

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$175K - $225K *

Champion enterprise-level business applications leadership, driving strategic IT initiatives and enhancing operational excellence through effective team management and robust application strategies...

Massachusetts, USRemote

Yesterday

  •   Less than 5 years exp.  •   Healthcare

$110K - $130K *

Champion strategic customer success by developing account plans, driving engagement, and enhancing product adoption. Leverage data and AI tools to foster relationships with key members and ensure thei...

United StatesRemote

Reposted 4 days ago

  •   5 - 7 years exp.  •   Information Technology

$130K - $180K *

Drive the vision and strategy for API and integration products, ensuring seamless connectivity across systems. Collaborate with cross-functional teams to deliver innovative solutions that enhance cust...

United StatesRemote

5 days ago

  •   5 - 7 years exp.  •   Staffing

$110K - $130K *

Deliver strategic IT solutions by building relationships and driving sales growth. Engage with clients to identify needs, manage the sales process, and collaborate with technical teams to ensure succe...

CanadaRemote

Yesterday

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Grow your career with a strategic sales role focused on national accounts, driving revenue and market share while fostering strong customer relationships and implementing innovative digital solutions...

Ashburn, VARemote

2 weeks ago

  •   5 - 7 years exp.  •   Energy & Utilities

$144K - $187K *

Accelerate customer success by leading complex implementations of cloud-native PLM and QMS solutions. Manage program execution, project governance, and customer accountability to ensure timely decisio...

United StatesRemote

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Consumer Technology

$95K - $115K *

Drive the successful execution of retail banking branch renovations, managing multiple projects with a focus on quality, budget adherence, and minimal disruption. Collaborate with diverse stakeholders...

Charlotte, NCRemote

Yesterday

  •   5 - 7 years exp.  •   Real Estate & Construction

$105K - $120K *

Join a dynamic team to lead and enhance information security programs, ensuring compliance and risk management across diverse industries. Collaborate with executives to develop strategies that protect...

RemoteRemote

1 week ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$150K - $180K *

Lead and shape a dynamic engineering team to build an API-first platform for digital health services. Collaborate on technical direction, manage integrations, and ensure quality while writing producti...

United StatesRemote

Yesterday

  •   8 - 10 years exp.  •   Information Technology

$130K - $150K *

Join a team that's driving growth in enterprise services by developing strategies and leading engagements with Global Service Providers. Collaborate with top-tier clients to enhance service delivery a...

United StatesRemote

4 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$117K - $143K *

Join a team that's redefining quality engineering by leading the transition to automation. Drive strategy, mentor a global QA team, and enhance testing frameworks to ensure high-quality software deliv...

CanadaRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$105K - $141K *

Shape the future of customer engagement by leading integrated marketing journeys that drive security attachment and enhance customer experiences across multiple channels and teams, ensuring cohesive g...

RemoteRemote

3 days ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$95K - $115K *

Shape the future of software solutions by designing and developing high-quality applications. Collaborate with cross-functional teams to enhance system performance and deliver innovative features in a...

Kentucky, USRemote

4 days ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$110K - $130K *

Join a team that's dedicated to enhancing technical enablement for sales and engineering roles. You'll develop scalable training programs, manage onboarding, and create hands-on resources to ensure fl...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Technical Support Manager do?question toggle

    A Technical Support Manager leads support professionals who diagnose and resolve technical issues. The role commonly includes managing escalations, setting service standards, tracking performance, improving processes, and coordinating with other departments.

  • What qualifications are typically required for Technical Support Manager jobs?question toggle

    Employers commonly look for experience in technical support or IT service operations, people-management ability, strong communication skills, and familiarity with support tools and service metrics. Some positions also require expertise in a particular technology, industry, or product.

  • What skills are important for a Technical Support Manager?question toggle

    Important skills include team leadership, customer communication, troubleshooting, escalation management, process improvement, and data-informed decision-making. Technical requirements vary based on the employer’s products and infrastructure.

  • Where do Technical Support Managers work?question toggle

    They work in many industries, including software and technology, telecommunications, healthcare, financial services, and enterprise IT. Organizations with complex products or large support operations may have dedicated technical support management teams.

  • How can I find $100,000+ Technical Support Manager jobs?question toggle

    Search Ladders for vetted professional opportunities and review listings for compensation, responsibilities, and qualifications. Ladders focuses on jobs paying $100,000 or more.