Technical Support Manager Jobs

Technical Support Managers lead teams that help customers and employees resolve complex technology issues. They combine technical knowledge with people leadership, operational planning, and a focus on reliable service. Explore vetted opportunities on Ladders, where professionals can find Technical Support Manager roles paying $100,000 or more.

What Does a Technical Support Manager Do?

Responsibilities vary by company and industry, but these managers typically oversee support teams, set service standards, and ensure issues are resolved efficiently. They may manage escalations, monitor service-level agreements, improve support processes, and coordinate with engineering, product, IT, and customer success teams. Many also contribute to hiring, coaching, workforce planning, and reporting on support performance.

Skills and Qualifications

Employers often seek experience managing technical support or service desk teams, along with strong communication and problem-solving skills. Familiarity with ticketing systems, IT service management practices, customer support platforms, and performance metrics can be valuable. Depending on the role, knowledge of cloud services, networking, cybersecurity, or enterprise software may also be important. Successful managers balance technical judgment with empathy and clear decision-making.

Career Paths and Opportunities

Technical Support Managers work across technology companies, financial services, healthcare, telecommunications, and other sectors that rely on dependable technical service. With experience, professionals may progress to senior support leadership, director of technical support, customer experience, service delivery, or IT operations roles. The best-fit opportunity depends on team size, product complexity, customer base, and the manager’s preferred balance of hands-on technical work and organizational leadership.

Find Technical Support Manager Jobs on Ladders

Use Ladders to explore vetted professional openings with salaries of $100,000 or more. Review role requirements, compare leadership opportunities, and identify positions that align with your technical background and career goals.

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$110K - $130K *

Advance your career by driving business development in clinical research and medical imaging. Build strategic client relationships, identify new opportunities, and contribute to innovative healthcare...

United StatesRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$132K - $238K *

Join a dynamic team as you drive large-scale Data Center Infrastructure projects. Shape the future with innovative solutions, coordinate cross-functional deliverables, and ensure technical feasibility...

Austin, TXRemote

Reposted yesterday

  •   8 - 10 years exp.  •   Consumer Technology

$90K - $110K *

Elevate project execution by overseeing construction from demolition to occupancy. Manage onsite activities, coordinate with teams, and ensure timely, safe project completion while fostering strong cl...

Iowa, USRemote

2 weeks ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$125K - $155K *

Optimize sales strategies and drive growth for audio solutions across the West region. Collaborate with partners, support customers, and achieve targets through innovative business plans and strong re...

RemoteRemote

1 week ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$90K - $110K *

Shape the future of construction by overseeing project execution from demolition to occupancy. Collaborate with teams to ensure timely, safe, and successful project delivery while building strong clie...

Michigan, USRemote

2 weeks ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$105K - $245K *

Lead the charge in developing and empowering a high-performing sales team. Foster a strong team culture while driving improvement and accountability in a rapidly changing environment, leveraging data...

United StatesRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Consumer Technology

$110K - $130K *

Join a dynamic team to lead warehouse operations, ensuring compliance and efficiency while driving strategic initiatives and fostering strong customer relationships for optimal performance and profita...

Indiana, USRemote

3 days ago

  •   5 - 7 years exp.  •   Transportation

$165K - $182K *

Elevate your impact as a product marketer, driving launch strategies and messaging. Collaborate across teams to shape customer narratives and improve market understanding, ensuring alignment with busi...

United StatesRemote

Reposted 4 days ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$230K - $271K *

Join a dynamic team as an Engineering Manager, leading full-stack and front-end engineers to enhance fan experiences. Collaborate closely with Product and Design, driving innovation and quality in a f...

United StatesRemote

Reposted yesterday

  •   5 - 7 years exp.  •   Consumer Technology

$125K - $159K *

Innovate connections between business units and IT, translating goals into actionable tech roadmaps. Manage projects from ideation to execution by fostering collaboration and driving accountability ac...

United StatesRemote

Reposted yesterday

  •   8 - 10 years exp.  •   Consumer Technology

$90K - $220K *

Elevate your technology sales career by driving growth in the SLED market. Leverage your relationships and expertise to develop strategies, generate new business, and close complex IT solutions with l...

United StatesRemote

Yesterday

  •   5 - 7 years exp.  •   Information Technology

$90K - $220K *

Drive growth in the SLED market by leveraging your technology sales expertise. Build relationships, develop strategies, and close complex IT solutions while collaborating with top manufacturers to ach...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Join a team that's committed to developing and managing AWS environments for innovative web applications, ensuring seamless deployment and operation of complex IVR systems with a focus on performance...

RemoteRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$130K - $252K *

Transform internal sales productivity by leading product managers to align strategies, enhance workflows, and leverage data-driven insights across enterprise platforms, ensuring measurable outcomes an...

Salt Lake City, UTRemote

3 days ago

  •   8 - 10 years exp.  •   Healthcare

$99K - $166K *

Elevate marketing impact by leading multi-channel campaigns in healthcare. Drive strategic initiatives, ensure brand consistency, and collaborate cross-functionally to maximize engagement and measurab...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$220K - $240K *

Shape the future of loyalty by leading the technical execution and innovation of AI-powered features in a rapidly evolving product landscape, driving cross-functional initiatives with a focus on archi...

United StatesRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Media

$126K - $172K *

Transform customer experiences by providing expert technical support, troubleshooting issues, and implementing scalable solutions. Collaborate with global teams to enhance service delivery and ensure...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$90K - $180K *

Drive alignment between Customer Growth and Marketing, translating priorities into integrated plans. Leverage stakeholder relationships and analytical insights to enhance customer experiences across t...

Bentonville, ARRemote

Reposted 5 days ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$110K - $130K *

Join a team that's driving strategic initiatives in financial services through effective project management. Oversee renovation projects from planning to completion, ensuring minimal disruption and op...

Charlotte, NCRemote

Yesterday

  •   8 - 10 years exp.  •   Real Estate & Construction

$99K - $124K *

Unlock potential by driving the creation and maintenance of Gainsight CSP content, ensuring seamless integration across marketing and RevOps. Lead quality assurance, collaborative workflows, and repor...

United StatesRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Consumer Technology

$179K - $340K *

Join a dynamic team to lead complex manufacturing cost advisory projects. Utilize data-driven insights to enhance operational efficiency and drive financial performance for clients while collaborating...

Chicago, ILRemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Legal & Accounting

$100K - $120K *

Develop and lead a comprehensive U.S. Hispanic marketing strategy, integrating brand, performance, and consumer insights to drive growth and engagement. Collaborate with cross-functional teams to ensu...

United StatesRemote

4 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$110K - $130K *

Transform the product landscape by leading cross-functional teams to deliver innovative solutions that enhance customer satisfaction and drive business value. Collaborate with stakeholders to align pr...

Georgia, USRemote

2 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$116K - $158K *

Innovate as a Business Operations Manager, enhancing Veteran benefit processes through data-driven strategies. Collaborate with cross-functional teams to ensure compliance and operational excellence i...

United StatesRemote

Today

  •   5 - 7 years exp.  •   Information Technology

$190K - $300K *

Drive the technical strategy and execution for digital products, collaborating with leaders to align capabilities with business goals. Lead teams to enhance operational excellence and foster innovatio...

Georgia, USRemote

3 weeks ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

Frequently Asked Questions (FAQ)

  • What does a Technical Support Manager do?question toggle

    A Technical Support Manager leads support professionals who diagnose and resolve technical issues. The role commonly includes managing escalations, setting service standards, tracking performance, improving processes, and coordinating with other departments.

  • What qualifications are typically required for Technical Support Manager jobs?question toggle

    Employers commonly look for experience in technical support or IT service operations, people-management ability, strong communication skills, and familiarity with support tools and service metrics. Some positions also require expertise in a particular technology, industry, or product.

  • What skills are important for a Technical Support Manager?question toggle

    Important skills include team leadership, customer communication, troubleshooting, escalation management, process improvement, and data-informed decision-making. Technical requirements vary based on the employer’s products and infrastructure.

  • Where do Technical Support Managers work?question toggle

    They work in many industries, including software and technology, telecommunications, healthcare, financial services, and enterprise IT. Organizations with complex products or large support operations may have dedicated technical support management teams.

  • How can I find $100,000+ Technical Support Manager jobs?question toggle

    Search Ladders for vetted professional opportunities and review listings for compensation, responsibilities, and qualifications. Ladders focuses on jobs paying $100,000 or more.