Technical Support Managers lead teams that help customers and employees resolve complex technology issues. They combine technical knowledge with people leadership, operational planning, and a focus on reliable service. Explore vetted opportunities on Ladders, where professionals can find Technical Support Manager roles paying $100,000 or more.
Responsibilities vary by company and industry, but these managers typically oversee support teams, set service standards, and ensure issues are resolved efficiently. They may manage escalations, monitor service-level agreements, improve support processes, and coordinate with engineering, product, IT, and customer success teams. Many also contribute to hiring, coaching, workforce planning, and reporting on support performance.
Employers often seek experience managing technical support or service desk teams, along with strong communication and problem-solving skills. Familiarity with ticketing systems, IT service management practices, customer support platforms, and performance metrics can be valuable. Depending on the role, knowledge of cloud services, networking, cybersecurity, or enterprise software may also be important. Successful managers balance technical judgment with empathy and clear decision-making.
Technical Support Managers work across technology companies, financial services, healthcare, telecommunications, and other sectors that rely on dependable technical service. With experience, professionals may progress to senior support leadership, director of technical support, customer experience, service delivery, or IT operations roles. The best-fit opportunity depends on team size, product complexity, customer base, and the manager’s preferred balance of hands-on technical work and organizational leadership.
Use Ladders to explore vetted professional openings with salaries of $100,000 or more. Review role requirements, compare leadership opportunities, and identify positions that align with your technical background and career goals.
Sales Development Manager - Attribute™
$110K - $130K *
Lead and scale a high-performing global SDR team, optimizing outbound strategies and driving pipeline through innovative coaching and performance tracking in a dynamic, fast-paced environment...
Reposted 3 days ago
$114K - $156K *
Manage and oversee Shopify development projects from inception to launch, collaborating with clients and a team of developers. Ensure quality deliverables while juggling multiple projects and adapting...
2 weeks ago
$80K - $95K *
Empower growth by developing new prospects and nurturing client relationships to enhance market opportunities. Drive sales through strategic account management and ensure customer satisfaction with ta...
2 days ago
Senior Director, Marketing Operations
$160K - $200K *
Lead the charge in optimizing top-of-funnel marketing operations, driving measurable pipeline growth through strategic planning, data governance, and team leadership. Collaborate with cross-functional...
2 weeks ago
$101K - $140K *
Drive the evolution of Business Systems by integrating automation and AI into our go-to-market processes. Collaborate with cross-functional teams to build scalable systems that enhance efficiency and...
1 week ago
$100K - $120K *
Lead the charge in managing key client relationships, driving account growth, and ensuring long-term retention through strategic partnerships and consultative engagement in a dynamic tech environment...
Today
$88K - $105K *
Drive impactful clinical trial success by leading central laboratory activities. This remote role requires strong operational oversight, cross-functional leadership, and client engagement to ensure pr...
3 days ago
Senior Specialist - Software Engineering
$120K - $145K *
Transform the Azure Logs platform through feature development, migration, and optimization. Ensure compliance and governance while enhancing scalability and reliability in a collaborative environment...
Today
$84K - $105K *
Champion customer success by managing a shared portfolio, delivering proactive support, and driving product adoption. Collaborate across teams to ensure seamless experiences and document outcomes for...
3 weeks ago
Digital Employee Experience Senior Engineer, IT Client Services
$89K - $139K *
Drive the transformation of employee experiences by leading a multi-year Digital Employee Experience (DEX) program. Oversee analytics, enhance productivity, and implement AI-driven solutions to optimi...
1 week ago
$95K - $115K *
Empower growth by driving B2B sales in the higher education sector. Collaborate with regional teams to establish new client relationships and manage long sales cycles, ensuring successful adoption of...
1 week ago
Technical Product Owner – Data Products
$110K - $130K *
Join a dynamic team to bridge product strategy and engineering delivery, transforming data into actionable insights for innovative financial solutions. Collaborate with cross-functional teams to drive...
Reposted 2 weeks ago
Project Manager, Business Improvement
$100K - $120K *
Empower your career by driving impactful business improvement initiatives. Collaborate with cross-functional teams to manage projects, analyze data, and enhance operational efficiency in a dynamic env...
Reposted today
$250K *
Grow your career with a strategic role focused on developing long-term partnerships with key industrial customers, enhancing relationships across multiple service lines, and driving revenue growth thr...
2 weeks ago
Controls Design Manager - Data Center Construction
$170K - $210K *
Elevate project outcomes by leading controls design for data center developments. Collaborate with clients and teams to ensure high-quality automation solutions, integrating advanced technologies and...
3 weeks ago
$80K - $155K *
Join a team that's driving operational excellence through innovative process improvements. Lead cross-functional initiatives to enhance efficiency, manage projects, and foster a culture of continuous...
Reposted today
Technical Product Marketing Manager, Cisco Wireless
$154K - $225K *
Pioneer innovation in enterprise wireless solutions by leveraging expertise in Wi-Fi standards, technical marketing, and compelling content creation. Collaborate with teams to engage top-tier customer...
Reposted 2 weeks ago
Senior Director, Sales & Customer Support
$160K - $180K *
Shape the future of customer engagement by leading strategic sales and support initiatives. Drive growth, enhance customer satisfaction, and foster partnerships while overseeing a high-performing team...
1 week ago
Systems Administrator - Team Lead
$130K - $145K *
Lead the charge in providing technical oversight and mentorship for a Systems Administration team, ensuring the security, performance, and availability of critical enterprise IT infrastructure while r...
4 weeks ago
Customer Marketing Manager, Retention & Advocacy
$95K - $115K *
Empower customer retention and advocacy by leading US-focused programs. Collaborate cross-functionally to enhance customer journeys, ensuring clear communication and value delivery while optimizing en...
2 weeks ago
Application Engineer - Virtual Extender
$95K - $115K *
Innovate your career by developing cutting-edge virtual embedded control systems. Collaborate with cross-functional teams to create and validate virtual electronic control units, enhancing automotive...
2 weeks ago
Principal, Technical Program Manager
$143K - $286K *
Join a dynamic team to drive large-scale program management, ensuring alignment across multiple projects. Utilize your expertise in risk management, stakeholder engagement, and technical design to del...
Reposted 1 week ago
$115K - $180K *
Transform sales strategies and lead a dynamic team to achieve branch goals. Drive customer relationships and operational excellence while leveraging data for decision-making and process improvements i...
5 days ago
$75K - $158K *
Elevate enterprise testing by managing Tricentis Tosca for automated quality assurance. Collaborate with cross-functional teams to enhance testing maturity, ensure platform stability, and support miss...
Reposted 3 weeks ago
Senior Manager, Energy Development
$190K - $215K *
Champion the future of energy development by leading regional strategies, managing utility relationships, and driving contract negotiations. This role balances strategic oversight with tactical execut...
3 weeks ago
What does a Technical Support Manager do?
A Technical Support Manager leads support professionals who diagnose and resolve technical issues. The role commonly includes managing escalations, setting service standards, tracking performance, improving processes, and coordinating with other departments.
What qualifications are typically required for Technical Support Manager jobs?
Employers commonly look for experience in technical support or IT service operations, people-management ability, strong communication skills, and familiarity with support tools and service metrics. Some positions also require expertise in a particular technology, industry, or product.
What skills are important for a Technical Support Manager?
Important skills include team leadership, customer communication, troubleshooting, escalation management, process improvement, and data-informed decision-making. Technical requirements vary based on the employer’s products and infrastructure.
Where do Technical Support Managers work?
They work in many industries, including software and technology, telecommunications, healthcare, financial services, and enterprise IT. Organizations with complex products or large support operations may have dedicated technical support management teams.
How can I find $100,000+ Technical Support Manager jobs?
Search Ladders for vetted professional opportunities and review listings for compensation, responsibilities, and qualifications. Ladders focuses on jobs paying $100,000 or more.