Technical Support Manager Jobs

Technical Support Managers lead teams that help customers and employees resolve complex technology issues. They combine technical knowledge with people leadership, operational planning, and a focus on reliable service. Explore vetted opportunities on Ladders, where professionals can find Technical Support Manager roles paying $100,000 or more.

What Does a Technical Support Manager Do?

Responsibilities vary by company and industry, but these managers typically oversee support teams, set service standards, and ensure issues are resolved efficiently. They may manage escalations, monitor service-level agreements, improve support processes, and coordinate with engineering, product, IT, and customer success teams. Many also contribute to hiring, coaching, workforce planning, and reporting on support performance.

Skills and Qualifications

Employers often seek experience managing technical support or service desk teams, along with strong communication and problem-solving skills. Familiarity with ticketing systems, IT service management practices, customer support platforms, and performance metrics can be valuable. Depending on the role, knowledge of cloud services, networking, cybersecurity, or enterprise software may also be important. Successful managers balance technical judgment with empathy and clear decision-making.

Career Paths and Opportunities

Technical Support Managers work across technology companies, financial services, healthcare, telecommunications, and other sectors that rely on dependable technical service. With experience, professionals may progress to senior support leadership, director of technical support, customer experience, service delivery, or IT operations roles. The best-fit opportunity depends on team size, product complexity, customer base, and the manager’s preferred balance of hands-on technical work and organizational leadership.

Find Technical Support Manager Jobs on Ladders

Use Ladders to explore vetted professional openings with salaries of $100,000 or more. Review role requirements, compare leadership opportunities, and identify positions that align with your technical background and career goals.

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$110K - $130K *

Lead and scale a high-performing global SDR team, optimizing outbound strategies and driving pipeline through innovative coaching and performance tracking in a dynamic, fast-paced environment...

United StatesRemote

Reposted 3 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$114K - $156K *

Manage and oversee Shopify development projects from inception to launch, collaborating with clients and a team of developers. Ensure quality deliverables while juggling multiple projects and adapting...

CanadaRemote

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$80K - $95K *

Empower growth by developing new prospects and nurturing client relationships to enhance market opportunities. Drive sales through strategic account management and ensure customer satisfaction with ta...

Atlanta, GARemote

2 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$160K - $200K *

Lead the charge in optimizing top-of-funnel marketing operations, driving measurable pipeline growth through strategic planning, data governance, and team leadership. Collaborate with cross-functional...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$101K - $140K *

Drive the evolution of Business Systems by integrating automation and AI into our go-to-market processes. Collaborate with cross-functional teams to build scalable systems that enhance efficiency and...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$100K - $120K *

Lead the charge in managing key client relationships, driving account growth, and ensuring long-term retention through strategic partnerships and consultative engagement in a dynamic tech environment...

Tampa, FLRemote

Today

  •   5 - 7 years exp.  •   Information Technology

$88K - $105K *

Drive impactful clinical trial success by leading central laboratory activities. This remote role requires strong operational oversight, cross-functional leadership, and client engagement to ensure pr...

Kentucky, USRemote

3 days ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$120K - $145K *

Transform the Azure Logs platform through feature development, migration, and optimization. Ensure compliance and governance while enhancing scalability and reliability in a collaborative environment...

California, USRemote

Today

  •   8 - 10 years exp.  •   Information Technology

$84K - $105K *

Champion customer success by managing a shared portfolio, delivering proactive support, and driving product adoption. Collaborate across teams to ensure seamless experiences and document outcomes for...

CanadaRemote

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$89K - $139K *

Drive the transformation of employee experiences by leading a multi-year Digital Employee Experience (DEX) program. Oversee analytics, enhance productivity, and implement AI-driven solutions to optimi...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$95K - $115K *

Empower growth by driving B2B sales in the higher education sector. Collaborate with regional teams to establish new client relationships and manage long sales cycles, ensuring successful adoption of...

Lenexa, KSRemote

1 week ago

  •   Less than 5 years exp.  •   Finance & Insurance

$110K - $130K *

Join a dynamic team to bridge product strategy and engineering delivery, transforming data into actionable insights for innovative financial solutions. Collaborate with cross-functional teams to drive...

United StatesRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$100K - $120K *

Empower your career by driving impactful business improvement initiatives. Collaborate with cross-functional teams to manage projects, analyze data, and enhance operational efficiency in a dynamic env...

United StatesRemote

Reposted today

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$250K *

Grow your career with a strategic role focused on developing long-term partnerships with key industrial customers, enhancing relationships across multiple service lines, and driving revenue growth thr...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$170K - $210K *

Elevate project outcomes by leading controls design for data center developments. Collaborate with clients and teams to ensure high-quality automation solutions, integrating advanced technologies and...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$80K - $155K *

Join a team that's driving operational excellence through innovative process improvements. Lead cross-functional initiatives to enhance efficiency, manage projects, and foster a culture of continuous...

Bentonville, ARRemote

Reposted today

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$154K - $225K *

Pioneer innovation in enterprise wireless solutions by leveraging expertise in Wi-Fi standards, technical marketing, and compelling content creation. Collaborate with teams to engage top-tier customer...

RemoteRemote

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$160K - $180K *

Shape the future of customer engagement by leading strategic sales and support initiatives. Drive growth, enhance customer satisfaction, and foster partnerships while overseeing a high-performing team...

RemoteRemote

1 week ago

  •   8 - 10 years exp.  •   Transportation

$130K - $145K *

Lead the charge in providing technical oversight and mentorship for a Systems Administration team, ensuring the security, performance, and availability of critical enterprise IT infrastructure while r...

Washington DC, USRemote

4 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$95K - $115K *

Empower customer retention and advocacy by leading US-focused programs. Collaborate cross-functionally to enhance customer journeys, ensuring clear communication and value delivery while optimizing en...

RemoteRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$95K - $115K *

Innovate your career by developing cutting-edge virtual embedded control systems. Collaborate with cross-functional teams to create and validate virtual electronic control units, enhancing automotive...

Milford, MIRemote

2 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$143K - $286K *

Join a dynamic team to drive large-scale program management, ensuring alignment across multiple projects. Utilize your expertise in risk management, stakeholder engagement, and technical design to del...

Sunnyvale, CARemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$115K - $180K *

Transform sales strategies and lead a dynamic team to achieve branch goals. Drive customer relationships and operational excellence while leveraging data for decision-making and process improvements i...

RemoteRemote

5 days ago

  •   5 - 7 years exp.  •   Consumer Technology

$75K - $158K *

Elevate enterprise testing by managing Tricentis Tosca for automated quality assurance. Collaborate with cross-functional teams to enhance testing maturity, ensure platform stability, and support miss...

United StatesRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$190K - $215K *

Champion the future of energy development by leading regional strategies, managing utility relationships, and driving contract negotiations. This role balances strategic oversight with tactical execut...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Technical Support Manager do?question toggle

    A Technical Support Manager leads support professionals who diagnose and resolve technical issues. The role commonly includes managing escalations, setting service standards, tracking performance, improving processes, and coordinating with other departments.

  • What qualifications are typically required for Technical Support Manager jobs?question toggle

    Employers commonly look for experience in technical support or IT service operations, people-management ability, strong communication skills, and familiarity with support tools and service metrics. Some positions also require expertise in a particular technology, industry, or product.

  • What skills are important for a Technical Support Manager?question toggle

    Important skills include team leadership, customer communication, troubleshooting, escalation management, process improvement, and data-informed decision-making. Technical requirements vary based on the employer’s products and infrastructure.

  • Where do Technical Support Managers work?question toggle

    They work in many industries, including software and technology, telecommunications, healthcare, financial services, and enterprise IT. Organizations with complex products or large support operations may have dedicated technical support management teams.

  • How can I find $100,000+ Technical Support Manager jobs?question toggle

    Search Ladders for vetted professional opportunities and review listings for compensation, responsibilities, and qualifications. Ladders focuses on jobs paying $100,000 or more.