Technical Support Manager Jobs

Technical Support Managers lead teams that help customers and employees resolve complex technology issues. They combine technical knowledge with people leadership, operational planning, and a focus on reliable service. Explore vetted opportunities on Ladders, where professionals can find Technical Support Manager roles paying $100,000 or more.

What Does a Technical Support Manager Do?

Responsibilities vary by company and industry, but these managers typically oversee support teams, set service standards, and ensure issues are resolved efficiently. They may manage escalations, monitor service-level agreements, improve support processes, and coordinate with engineering, product, IT, and customer success teams. Many also contribute to hiring, coaching, workforce planning, and reporting on support performance.

Skills and Qualifications

Employers often seek experience managing technical support or service desk teams, along with strong communication and problem-solving skills. Familiarity with ticketing systems, IT service management practices, customer support platforms, and performance metrics can be valuable. Depending on the role, knowledge of cloud services, networking, cybersecurity, or enterprise software may also be important. Successful managers balance technical judgment with empathy and clear decision-making.

Career Paths and Opportunities

Technical Support Managers work across technology companies, financial services, healthcare, telecommunications, and other sectors that rely on dependable technical service. With experience, professionals may progress to senior support leadership, director of technical support, customer experience, service delivery, or IT operations roles. The best-fit opportunity depends on team size, product complexity, customer base, and the manager’s preferred balance of hands-on technical work and organizational leadership.

Find Technical Support Manager Jobs on Ladders

Use Ladders to explore vetted professional openings with salaries of $100,000 or more. Review role requirements, compare leadership opportunities, and identify positions that align with your technical background and career goals.

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$150K - $170K *

Drive product strategy and innovation in a collaborative environment, leading cross-functional initiatives that enhance customer experiences and deliver measurable business outcomes. Elevate your care...

Austin, TXRemote

1 month ago

  •   5 - 7 years exp.  •   Business Services

$109K - $173K *

Help us drive strategic project planning and AI adoption across teams, ensuring clear objectives and strong follow-up. Collaborate with cross-functional leaders to enhance visibility and efficiency in...

Ontario, CARemote

Reposted today

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$80K - $120K *

Collaborate with cross-functional teams to design and develop user-centric web applications, integrating AI-driven insights for high-stakes decision-making workflows while ensuring performance and sec...

Virginia, USRemote

Reposted 2 days ago

  •   5 - 7 years exp.  •   Information Technology

$120K - $160K *

Join our dynamic team to design and develop cutting-edge AI platforms, enhancing decision-making workflows through innovative web applications and robust backend services. Collaborate across the full...

Virginia, USRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$120K - $145K *

Join a dynamic team to design and develop a next-gen AI platform, focusing on intelligent agent frameworks and modern web applications. Collaborate across the full stack to enhance decision-making wor...

Virginia, USRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$120K - $145K *

Transform post-sale operations by designing and scaling processes that enhance customer retention and revenue growth. Collaborate across teams to streamline workflows, integrate technology, and drive...

Boston, MARemote

Reposted today

  •   8 - 10 years exp.  •   Information Technology

$120K - $145K *

Join a team that's redefining regulatory excellence by leading global strategies for product development and post-marketing. Drive cross-functional collaboration and ensure timely execution of regulat...

North Carolina, USRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$100K - $130K *

Lead the charge in expanding programmatic strategies and driving digital advertising initiatives. Collaborate cross-functionally to optimize performance, manage key partnerships, and provide thought l...

RemoteRemote

4 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $220K *

Join a dynamic team where you'll lead complex technical programs, align cross-functional goals, and drive operational excellence. Bring your skills in program management, system design, and stakeholde...

Bentonville, ARRemote

Reposted 2 days ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$85K - $122K *

Empower customer experience by leading strategic initiatives and enhancing service delivery. Manage key accounts, drive process improvements, and mentor team members to ensure exceptional customer sat...

United StatesRemote

4 days ago

  •   5 - 7 years exp.  •   Transportation

$64K - $102K *

Elevate network performance by deploying and optimizing voice solutions, ensuring 99.999% uptime. Collaborate on network planning and security, while providing expert support and documentation for com...

RemoteRemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Technical Services

$237K - $296K *

Join a team that's redefining workload connectivity, enabling seamless, secure connections for applications and services across environments. Drive product strategy and collaborate with cross-function...

CanadaRemote

Today

  •   5 - 7 years exp.  •   Information Technology

$177K - $221K *

Drive innovation in workload connectivity by owning product strategy, enhancing secure connections for applications and infrastructure, and collaborating with cross-functional teams to deliver impactf...

United StatesRemote

Yesterday

  •   5 - 7 years exp.  •   Information Technology

$150K - $200K *

Drive the future of network connectivity by managing site selection, carrier negotiations, and team leadership to ensure robust, efficient data center connections globally. Collaborate with engineerin...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$95K - $115K *

Transform control systems in the field as you analyze PLC code, troubleshoot equipment, and ensure regulatory compliance. Collaborate with internal teams and clients while traveling extensively across...

United StatesRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$83K - $132K *

Lead provider performance engagement initiatives to enhance health outcomes and cost efficiency. Collaborate with partners to implement tailored plans, assess results, and drive continuous improvement...

Ohio, USRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Healthcare

$115K - $130K *

Drive seamless post-merger integrations by coordinating cross-functional teams, unifying processes, and fostering alignment. Lead initiatives that enhance operational efficiency and support future acq...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$125K - $150K *

Transform client success by leading complex engagements from pre-sales to delivery. Collaborate with diverse teams to ensure seamless execution of customized cloud solutions, maintaining client trust...

United StatesRemote

Yesterday

  •   8 - 10 years exp.  •   Enterprise Technology

$135K - $160K *

Join a team that's redefining onboarding experiences by optimizing customer activation and conversion. You'll lead the charge in creating a seamless journey for new users, ensuring they derive value f...

United StatesRemote

Reposted 2 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$100K - $120K *

Unlock potential by shaping and executing a strategic content management strategy for sales enablement. Collaborate with leadership to build AI tools and workflows that enhance team efficiency and dri...

San Francisco, CARemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$124K - $207K *

Join a team that's transforming risk data into actionable insights. Lead analytics and decision support initiatives, manage delivery roadmaps, and enhance team capabilities to drive effective risk man...

Philadelphia, PARemote

2 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$85K - $100K *

Unlock potential by serving as a clinical partner, bridging technology and practice. Engage with healthcare professionals to enhance workflows and ensure successful implementation of advanced medical...

United StatesRemote

3 days ago

  •   Less than 5 years exp.  •   Healthcare

$130K - $160K *

Transform the user experience and operational workflows in a complex two-sided marketplace. Lead product initiatives that enhance clinician and district interactions, streamline processes, and drive i...

United StatesRemote

Reposted 4 days ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$226K - $271K *

Transform the future of autonomous driving by leading the TorcOS engineering team. Drive the development of foundational embedded software platforms, ensuring high-quality, scalable solutions through...

Ann Arbor, MIRemote

4 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Shape the future of project delivery in a dynamic cleanroom environment. Drive timelines, budgets, and quality standards while collaborating with technical teams and stakeholders to transform complex...

Arizona, USRemote

Yesterday

  •   8 - 10 years exp.  •   Telecommunications & Hardware

Frequently Asked Questions (FAQ)

  • What does a Technical Support Manager do?question toggle

    A Technical Support Manager leads support professionals who diagnose and resolve technical issues. The role commonly includes managing escalations, setting service standards, tracking performance, improving processes, and coordinating with other departments.

  • What qualifications are typically required for Technical Support Manager jobs?question toggle

    Employers commonly look for experience in technical support or IT service operations, people-management ability, strong communication skills, and familiarity with support tools and service metrics. Some positions also require expertise in a particular technology, industry, or product.

  • What skills are important for a Technical Support Manager?question toggle

    Important skills include team leadership, customer communication, troubleshooting, escalation management, process improvement, and data-informed decision-making. Technical requirements vary based on the employer’s products and infrastructure.

  • Where do Technical Support Managers work?question toggle

    They work in many industries, including software and technology, telecommunications, healthcare, financial services, and enterprise IT. Organizations with complex products or large support operations may have dedicated technical support management teams.

  • How can I find $100,000+ Technical Support Manager jobs?question toggle

    Search Ladders for vetted professional opportunities and review listings for compensation, responsibilities, and qualifications. Ladders focuses on jobs paying $100,000 or more.