Technical Support Manager Jobs

Technical Support Managers lead teams that help customers and employees resolve complex technology issues. They combine technical knowledge with people leadership, operational planning, and a focus on reliable service. Explore vetted opportunities on Ladders, where professionals can find Technical Support Manager roles paying $100,000 or more.

What Does a Technical Support Manager Do?

Responsibilities vary by company and industry, but these managers typically oversee support teams, set service standards, and ensure issues are resolved efficiently. They may manage escalations, monitor service-level agreements, improve support processes, and coordinate with engineering, product, IT, and customer success teams. Many also contribute to hiring, coaching, workforce planning, and reporting on support performance.

Skills and Qualifications

Employers often seek experience managing technical support or service desk teams, along with strong communication and problem-solving skills. Familiarity with ticketing systems, IT service management practices, customer support platforms, and performance metrics can be valuable. Depending on the role, knowledge of cloud services, networking, cybersecurity, or enterprise software may also be important. Successful managers balance technical judgment with empathy and clear decision-making.

Career Paths and Opportunities

Technical Support Managers work across technology companies, financial services, healthcare, telecommunications, and other sectors that rely on dependable technical service. With experience, professionals may progress to senior support leadership, director of technical support, customer experience, service delivery, or IT operations roles. The best-fit opportunity depends on team size, product complexity, customer base, and the manager’s preferred balance of hands-on technical work and organizational leadership.

Find Technical Support Manager Jobs on Ladders

Use Ladders to explore vetted professional openings with salaries of $100,000 or more. Review role requirements, compare leadership opportunities, and identify positions that align with your technical background and career goals.

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1
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$170K - $200K *

Join a team that's shaping the future of engineering leadership. Drive multi-team collaboration, enhance delivery processes, and cultivate talent while ensuring quality and reliability in a dynamic Sa...

Toronto, ONRemote

Yesterday

  •   8 - 10 years exp.  •   Enterprise Technology

$113K - $188K *

Champion the development of innovative tools for customer service teams, enhancing agent efficiency and service quality. Collaborate across departments to drive product strategy, leveraging data and u...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$76K - $118K *

Explore a pivotal role in enhancing operational technology solutions for Army facilities. Collaborate with diverse teams to ensure system security, reliability, and compliance while supporting moderni...

United StatesRemote

3 weeks ago

  •   11 - 15 years exp.  •   Enterprise Technology

$70K - $100K *

Champion seamless customer experiences by resolving technical issues and collaborating cross-functionally. Leverage your expertise to enhance product reliability and drive customer satisfaction in a d...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$85K - $95K *

Develop and deliver engaging training programs to enhance user adoption and operational excellence. Collaborate with diverse teams to create effective learning solutions, ensuring content aligns with...

United StatesRemote

2 days ago

  •   Less than 5 years exp.  •   Information Technology

$100K - $120K *

Transform supplier performance through strategic oversight and collaboration. Lead cross-study projects, develop global relationships, and implement standards for effective management in a dynamic cli...

RemoteRemote

3 days ago

  •   Less than 5 years exp.  •   Healthcare

$80K - $95K *

Grow your career by managing strategic accounts, driving revenue, and fostering long-term relationships. Leverage expertise in solution selling and account management to deliver customer-centric strat...

United StatesRemote

Reposted today

  •   Less than 5 years exp.  •   Enterprise Technology

$108K - $130K *

Drive successful battery energy storage projects by managing installations, ensuring quality, and maintaining customer satisfaction. Collaborate with cross-functional teams to deliver projects on time...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$115K - $155K *

Join a team that's driving new business by leveraging technical expertise and industry knowledge in the General Motion Control segment, focusing on OEM applications and building strong customer relati...

Dallas, TXRemote

Reposted yesterday

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$81K - $155K *

Create new business opportunities by driving customer engagement and expansion in the General Motion Control sector. Leverage technical expertise and market insights to enhance sales pipelines and pos...

RemoteRemote

Reposted yesterday

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$100K - $130K *

Partner with us to design and implement secure, scalable network solutions. Leverage your expertise in networking technologies to enhance performance and reliability while collaborating with cross-fun...

Chicago, ILRemote

4 weeks ago

  •   5 - 7 years exp.  •   Business Services

$179K - $234K *

Lead the charge in developing a high-performing Solutions Engineering team, driving pre-sales strategies, optimizing processes, and collaborating across functions to enhance customer success and accel...

New York, NYRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$100K - $140K *

Empower global business practices by leading diverse project teams in innovative industries. Collaborate with stakeholders to ensure project success through effective management and integration of cut...

United StatesRemote

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Consumer Technology

$120K - $145K *

Accelerate progress at the forefront of digital transformation by leading strategic initiatives, ensuring effective governance, and driving organizational change across global teams to enhance program...

RemoteRemote

5 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$83K - $133K *

Lead customer engagement and technical design for critical power projects, ensuring quality and compliance. Collaborate across teams to resolve issues and manage multiple projects, driving successful...

RemoteRemote

3 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$150K - $180K *

Champion the security of our AI supercomputer infrastructure, ensuring robust controls and isolation for customer workloads. Collaborate with cross-functional teams to design, implement, and maintain...

United StatesRemote

Reposted today

  •   8 - 10 years exp.  •   Information Technology

$89K - $164K *

Lead the charge in fraud operations by overseeing investigations, developing prevention strategies, and ensuring compliance. Collaborate across teams to enhance security measures and drive continuous...

RemoteRemote

Yesterday

  •   Less than 5 years exp.  •   Finance & Insurance

$95K - $115K *

Drive client success by serving as the primary technical liaison for strategic partners, ensuring seamless data integrations and ongoing support while collaborating with cross-functional teams to solv...

RemoteRemote

3 weeks ago

  •   Less than 5 years exp.  •   Hospitality & Recreation

$87K - $110K *

Empower project success by leading initiatives that align with business goals. Collaborate with teams to develop implementation plans, track progress, and ensure compliance, all while fostering a high...

Irvine, CARemote

4 days ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$90K - $180K *

Unlock your potential by leading change management strategies that drive sustainable business improvements. Collaborate with cross-functional teams to enhance communication, stakeholder engagement, an...

Bentonville, ARRemote

1 week ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$150K - $180K *

Lead the strategic vision for integrated hardware-software products, driving growth and innovation. Collaborate with engineering to launch cloud-enabled solutions, manage product portfolios, and excee...

RemoteRemote

6 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$107K - $160K *

Lead the charge in enhancing patient safety by providing clinical expertise and oversight across cardiac ablation technologies. Collaborate with cross-functional teams to evaluate safety signals and s...

Minneapolis, MNRemote

4 days ago

  •   Less than 5 years exp.  •   Healthcare

$104K - $160K *

Shape integrated marketing strategies by leading campaigns and cross-functional teams to drive audience engagement, demand, and revenue growth. Collaborate with stakeholders to align marketing initiat...

San Ramon, CARemote

Today

  •   5 - 7 years exp.  •   Business Services

$120K - $145K *

Join a dynamic team as you drive product strategy and AI integration, ensuring innovative solutions meet market needs. Collaborate cross-functionally to enhance user experiences and deliver high-value...

United StatesRemote

5 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$211K - $290K *

Shape the future of transformation management by leading large-scale initiatives, driving organizational change, and collaborating with senior leaders to achieve strategic objectives and measurable ou...

RemoteRemote

Reposted yesterday

  •   11 - 15 years exp.  •   Healthcare

Frequently Asked Questions (FAQ)

  • What does a Technical Support Manager do?question toggle

    A Technical Support Manager leads support professionals who diagnose and resolve technical issues. The role commonly includes managing escalations, setting service standards, tracking performance, improving processes, and coordinating with other departments.

  • What qualifications are typically required for Technical Support Manager jobs?question toggle

    Employers commonly look for experience in technical support or IT service operations, people-management ability, strong communication skills, and familiarity with support tools and service metrics. Some positions also require expertise in a particular technology, industry, or product.

  • What skills are important for a Technical Support Manager?question toggle

    Important skills include team leadership, customer communication, troubleshooting, escalation management, process improvement, and data-informed decision-making. Technical requirements vary based on the employer’s products and infrastructure.

  • Where do Technical Support Managers work?question toggle

    They work in many industries, including software and technology, telecommunications, healthcare, financial services, and enterprise IT. Organizations with complex products or large support operations may have dedicated technical support management teams.

  • How can I find $100,000+ Technical Support Manager jobs?question toggle

    Search Ladders for vetted professional opportunities and review listings for compensation, responsibilities, and qualifications. Ladders focuses on jobs paying $100,000 or more.