Technical Support Manager Jobs

Technical Support Managers lead teams that help customers and employees resolve complex technology issues. They combine technical knowledge with people leadership, operational planning, and a focus on reliable service. Explore vetted opportunities on Ladders, where professionals can find Technical Support Manager roles paying $100,000 or more.

What Does a Technical Support Manager Do?

Responsibilities vary by company and industry, but these managers typically oversee support teams, set service standards, and ensure issues are resolved efficiently. They may manage escalations, monitor service-level agreements, improve support processes, and coordinate with engineering, product, IT, and customer success teams. Many also contribute to hiring, coaching, workforce planning, and reporting on support performance.

Skills and Qualifications

Employers often seek experience managing technical support or service desk teams, along with strong communication and problem-solving skills. Familiarity with ticketing systems, IT service management practices, customer support platforms, and performance metrics can be valuable. Depending on the role, knowledge of cloud services, networking, cybersecurity, or enterprise software may also be important. Successful managers balance technical judgment with empathy and clear decision-making.

Career Paths and Opportunities

Technical Support Managers work across technology companies, financial services, healthcare, telecommunications, and other sectors that rely on dependable technical service. With experience, professionals may progress to senior support leadership, director of technical support, customer experience, service delivery, or IT operations roles. The best-fit opportunity depends on team size, product complexity, customer base, and the manager’s preferred balance of hands-on technical work and organizational leadership.

Find Technical Support Manager Jobs on Ladders

Use Ladders to explore vetted professional openings with salaries of $100,000 or more. Review role requirements, compare leadership opportunities, and identify positions that align with your technical background and career goals.

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$237K - $296K *

Lead the charge in shaping Tailscale's networking features, driving product vision and strategy for App Connectors, DNS, Funnel, and Services. Collaborate with cross-functional teams to enhance user e...

CanadaRemote

Yesterday

  •   5 - 7 years exp.  •   Information Technology

$177K - $221K *

Drive innovation in networking features by owning strategy and execution for App Connectors, DNS, Funnel, and Tailscale Services, enhancing user experience for network engineers and IT admins in a dyn...

United StatesRemote

Yesterday

  •   5 - 7 years exp.  •   Information Technology

$82K - $229K *

Lead the charge in managing creative projects from inception to delivery, ensuring alignment with brand standards. Collaborate across teams to optimize workflows and maintain quality control for all a...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Consumer Technology

$120K - $140K *

Transform your career by leading complex design change projects from inception to execution. Collaborate with cross-functional teams, manage substantial budgets, and drive innovation in a fast-paced e...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Join a dynamic team as a Senior Project Manager, leading national infrastructure projects for financial services clients. Drive strategic objectives while managing multiple projects from initiation to...

Atlanta, GARemote

3 weeks ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$110K - $130K *

Lead the charge in managing complex infrastructure projects for financial services clients. Oversee planning, execution, and completion of renovations and upgrades, ensuring alignment with strategic o...

Knoxville, TNRemote

3 weeks ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$110K - $130K *

Transform project delivery by leading national infrastructure renovations for financial services clients. Manage multiple projects from initiation to completion, ensuring alignment with strategic obje...

Charlotte, NCRemote

3 weeks ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$198K - $233K *

Lead the charge in developing a robust content management system to enhance cross-functional workflows and publishing capabilities, fostering a high-performing engineering team dedicated to scalabilit...

United StatesRemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Consumer Technology

$83K - $115K *

Transform service delivery by leading a skilled team of engineers, ensuring operational excellence and customer satisfaction through effective coordination and relationship management. Drive continuou...

RemoteRemote

2 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$125K - $150K *

Partner with us to lead enterprise automotive clients in AI adoption, transforming operations and driving measurable results. Collaborate with executives to develop strategies, oversee deployments, an...

Lehi, UTRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$117K - $234K *

Redefine the future of eCommerce by driving strategic technology initiatives to enhance customer satisfaction and optimize advertising revenue. Collaborate with cross-functional teams to deliver targe...

Sunnyvale, CARemote

Reposted 6 days ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$124K - $156K *

Shape the future of AI Services by owning product strategy and execution. Collaborate with engineering teams to define agentic capabilities, drive tool strategies, and establish AI quality standards t...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$172K - $189K *

Lead the charge in transforming industries by delivering IoT solutions to mid-sized customers, managing multi-stakeholder engagements, and driving impactful sales of innovative sensor technology...

CanadaRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$147K - $198K *

Lead a dynamic software development team, driving modernization and secure engineering practices across legacy and cloud-native systems while fostering collaboration and high-quality delivery...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $120K *

Shape the future of product management by leading cross-functional teams to develop innovative solutions that align with market opportunities and customer needs, driving strategic initiatives for long...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Media

$150K - $225K *

Join a team that's dedicated to ensuring 24/7 operations of critical data centers. Lead engineering and operations teams to optimize infrastructure, enhance reliability, and modernize systems, all whi...

Rockville, MDRemote

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$82K - $112K *

Shape compelling product narratives by leveraging market insights and AI tools. Collaborate cross-functionally to drive go-to-market strategies, ensuring impactful messaging and training materials tha...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$80K - $120K *

Accelerate growth by leading a high-performing sales team, driving revenue and customer success through effective coaching, strategy execution, and collaboration with stakeholders to achieve business...

United StatesRemote

5 days ago

  •   Less than 5 years exp.  •   Information Technology

$130K - $145K *

Lead the charge in driving client success and commercial growth by managing strategic relationships, identifying upsell opportunities, and ensuring client satisfaction across a diverse portfolio in th...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$243K - $304K *

Transform the future of data integration by leading product strategy for our database connectors. Collaborate with engineering and sales teams to drive impactful product decisions that enhance analyti...

United StatesRemote

3 days ago

  •   5 - 7 years exp.  •   Information Technology

$96K - $205K *

Empower the Data Center Solutions team by providing expert technical support, evaluating customer needs, and leading strategic projects across the Central US and Latin America, ensuring optimal produc...

RemoteRemote

2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$110K - $120K *

Drive sales success by leading a team while managing your own territory. Utilize GIS and AI tools to enhance customer engagement and forecast accuracy, ensuring growth and satisfaction across diverse...

RemoteRemote

1 week ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$110K - $130K *

Drive operational excellence by leading infrastructure and workload automation services. Oversee incident response and service delivery, ensuring high performance and reliability across diverse techno...

Pennsylvania, USRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$151K - $215K *

Innovate global technology procurement strategies, optimizing spend and supplier relationships. Collaborate with cross-functional teams to enhance value creation and drive efficiency across technology...

New York, NYRemote

2 weeks ago

  •   8 - 10 years exp.  •   Media

$110K - $130K *

Transform clinical operations by leading a dynamic team, ensuring high-quality trial management, and driving innovation through technology and AI solutions. Foster collaboration and accountability whi...

RemoteRemote

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

Frequently Asked Questions (FAQ)

  • What does a Technical Support Manager do?question toggle

    A Technical Support Manager leads support professionals who diagnose and resolve technical issues. The role commonly includes managing escalations, setting service standards, tracking performance, improving processes, and coordinating with other departments.

  • What qualifications are typically required for Technical Support Manager jobs?question toggle

    Employers commonly look for experience in technical support or IT service operations, people-management ability, strong communication skills, and familiarity with support tools and service metrics. Some positions also require expertise in a particular technology, industry, or product.

  • What skills are important for a Technical Support Manager?question toggle

    Important skills include team leadership, customer communication, troubleshooting, escalation management, process improvement, and data-informed decision-making. Technical requirements vary based on the employer’s products and infrastructure.

  • Where do Technical Support Managers work?question toggle

    They work in many industries, including software and technology, telecommunications, healthcare, financial services, and enterprise IT. Organizations with complex products or large support operations may have dedicated technical support management teams.

  • How can I find $100,000+ Technical Support Manager jobs?question toggle

    Search Ladders for vetted professional opportunities and review listings for compensation, responsibilities, and qualifications. Ladders focuses on jobs paying $100,000 or more.