Technical Support Manager Jobs

Technical Support Managers lead teams that help customers and employees resolve complex technology issues. They combine technical knowledge with people leadership, operational planning, and a focus on reliable service. Explore vetted opportunities on Ladders, where professionals can find Technical Support Manager roles paying $100,000 or more.

What Does a Technical Support Manager Do?

Responsibilities vary by company and industry, but these managers typically oversee support teams, set service standards, and ensure issues are resolved efficiently. They may manage escalations, monitor service-level agreements, improve support processes, and coordinate with engineering, product, IT, and customer success teams. Many also contribute to hiring, coaching, workforce planning, and reporting on support performance.

Skills and Qualifications

Employers often seek experience managing technical support or service desk teams, along with strong communication and problem-solving skills. Familiarity with ticketing systems, IT service management practices, customer support platforms, and performance metrics can be valuable. Depending on the role, knowledge of cloud services, networking, cybersecurity, or enterprise software may also be important. Successful managers balance technical judgment with empathy and clear decision-making.

Career Paths and Opportunities

Technical Support Managers work across technology companies, financial services, healthcare, telecommunications, and other sectors that rely on dependable technical service. With experience, professionals may progress to senior support leadership, director of technical support, customer experience, service delivery, or IT operations roles. The best-fit opportunity depends on team size, product complexity, customer base, and the manager’s preferred balance of hands-on technical work and organizational leadership.

Find Technical Support Manager Jobs on Ladders

Use Ladders to explore vetted professional openings with salaries of $100,000 or more. Review role requirements, compare leadership opportunities, and identify positions that align with your technical background and career goals.

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$80K - $95K *

Champion clear, consistent communications across media and employee channels. Collaborate with the PR director and agencies to enhance brand visibility and manage internal messaging, ensuring timely e...

Georgia, USRemote

Reposted 5 days ago

  •   Less than 5 years exp.  •   Information Technology

$150K - $215K *

Transform complex deal structures into profitable outcomes by leading a high-performing Deal Desk team. Collaborate cross-functionally to optimize processes and drive operational excellence, ensuring...

Bellevue, WARemote

Today

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Lead the charge in delivering innovative ICT solutions for Data Center projects. Oversee a skilled team, manage complex assignments, and develop tailored strategies to meet client needs in a dynamic...

Arlington, VARemote

4 days ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$90K - $136K *

Join a team that's redefining customer experience by translating complex business needs into actionable technical requirements, ensuring seamless integration across platforms and delivering innovative...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Drive strategic sales initiatives and foster executive relationships to enhance market share in resource-intensive industries. Become a trusted advisor by aligning solutions with customer objectives a...

RemoteRemote

1 week ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$100K - $120K *

Empower your career by leading revenue operations, optimizing CRM systems, and driving data integrity. Collaborate cross-functionally to enhance marketing and sales strategies while owning the tech st...

RemoteRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$126K - $221K *

Pioneer impactful technology enablement by bridging engineering and sales. Drive hands-on lab environments, coach teams on demo excellence, and develop frameworks that accelerate customer value and te...

New York, NYRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$115K - $130K *

Transform the future of electrical systems by leading facility assessments, project management, and compliance initiatives. Leverage your expertise to enhance safety, reliability, and efficiency acros...

Herndon, VARemote

3 days ago

  •   Less than 5 years exp.  •   Business Services

$105K - $196K *

Lead complex SOX compliance initiatives and IT control implementations, managing cross-functional teams to ensure regulatory adherence and effective risk management across enterprise technology enviro...

Plano, TXRemote

1 week ago

  •   5 - 7 years exp.  •   Technical Services

$95K - $115K *

Join a team that's shaping product strategy and driving market success. Lead product marketing initiatives, collaborate with cross-functional teams, and leverage customer insights to enhance positioni...

United StatesRemote

Reposted today

  •   Less than 5 years exp.  •   Enterprise Technology

$80K - $95K *

Lead a dynamic team of CX Specialists to enhance client security and experience. Oversee risk operations, manage high-stakes inquiries, and develop talent in a fast-paced environment while ensuring co...

CanadaRemote

Reposted today

  •   Less than 5 years exp.  •   Finance & Insurance

$125K - $150K *

Drive AI-native software development by architecting systems, guiding AI agents, and ensuring quality. Collaborate closely with users to transform business needs into reliable, efficient solutions whi...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Drive the design and enhancement of corporate security infrastructure, improving automation and maintaining strong security posture in a cloud environment. Collaborate with teams to implement controls...

United StatesRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$80K - $90K *

Transform the IT landscape by enhancing cloud services and user systems. Play a key role in optimizing platforms like Azure, O365, and Jira, while driving efficiencies through automation and collabora...

RemoteRemote

Reposted 3 days ago

  •   Less than 5 years exp.  •   Finance & Insurance

$152K - $191K *

Lead operational health initiatives by optimizing processes and driving efficiency within Engineering, Product, and Design teams. Collaborate across functions to enhance productivity and implement dat...

CanadaRemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$114K - $143K *

Drive operational excellence as a Program Manager, enhancing EPD processes and collaboration. Leverage data insights to identify trends, improve efficiency, and support cross-functional teams in a dyn...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$160K - $200K *

Drive innovation by designing and developing scalable backend services, collaborating closely with engineering teams to enhance platform performance and reliability while mentoring junior developers a...

United StatesRemote

4 weeks ago

  •   5 - 7 years exp.  •   Transportation

$92K - $138K *

Transform operational effectiveness by leading implementation initiatives across regions. Collaborate with teams to ensure successful activation, training, and adoption of non-medical changes, enhanci...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Technical Services

$88K - $105K *

Empower market growth by driving sales in the Southwest US. Build strong relationships with utility customers, identify opportunities, and execute strategic plans to enhance Terex Utilities' presence...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$110K - $220K *

Transform operational efficiency by leading automation system design and integration. Leverage data analysis and project management to foster collaboration and drive innovation across supply chain ope...

Bentonville, ARRemote

Reposted 6 days ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$105K - $150K *

Champion innovative mechatronic solutions as a Subject Matter Expert, bridging client needs with engineering teams. Collaborate cross-functionally to deliver high-performance designs in semiconductor...

New Hampshire, USRemote

Today

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$95K - $115K *

Shape patient care services by leading clinical operations, ensuring quality standards, and fostering team development. Drive fiscal accountability and enhance patient satisfaction while integrating w...

Nashville, TNRemote

2 weeks ago

  •   5 - 7 years exp.  •   Hospitals & Medical Centers

$95K - $115K *

Join a team that's redefining product marketing by driving impactful go-to-market strategies, enabling sales teams, and translating complex product features into clear customer value across diverse ma...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Lead a team that manages high-profile aviation and defense projects, ensuring successful delivery through collaboration, stakeholder engagement, and innovative solutions while adhering to strategic ob...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$140K - $160K *

Innovate by leading global Credit & Collections operations, driving cash performance, and managing customer credit risk. Collaborate with cross-functional teams to enhance processes, ensure compliance...

United StatesRemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Technical Support Manager do?question toggle

    A Technical Support Manager leads support professionals who diagnose and resolve technical issues. The role commonly includes managing escalations, setting service standards, tracking performance, improving processes, and coordinating with other departments.

  • What qualifications are typically required for Technical Support Manager jobs?question toggle

    Employers commonly look for experience in technical support or IT service operations, people-management ability, strong communication skills, and familiarity with support tools and service metrics. Some positions also require expertise in a particular technology, industry, or product.

  • What skills are important for a Technical Support Manager?question toggle

    Important skills include team leadership, customer communication, troubleshooting, escalation management, process improvement, and data-informed decision-making. Technical requirements vary based on the employer’s products and infrastructure.

  • Where do Technical Support Managers work?question toggle

    They work in many industries, including software and technology, telecommunications, healthcare, financial services, and enterprise IT. Organizations with complex products or large support operations may have dedicated technical support management teams.

  • How can I find $100,000+ Technical Support Manager jobs?question toggle

    Search Ladders for vetted professional opportunities and review listings for compensation, responsibilities, and qualifications. Ladders focuses on jobs paying $100,000 or more.