Technical Support Managers lead teams that help customers and employees resolve complex technology issues. They combine technical knowledge with people leadership, operational planning, and a focus on reliable service. Explore vetted opportunities on Ladders, where professionals can find Technical Support Manager roles paying $100,000 or more.
Responsibilities vary by company and industry, but these managers typically oversee support teams, set service standards, and ensure issues are resolved efficiently. They may manage escalations, monitor service-level agreements, improve support processes, and coordinate with engineering, product, IT, and customer success teams. Many also contribute to hiring, coaching, workforce planning, and reporting on support performance.
Employers often seek experience managing technical support or service desk teams, along with strong communication and problem-solving skills. Familiarity with ticketing systems, IT service management practices, customer support platforms, and performance metrics can be valuable. Depending on the role, knowledge of cloud services, networking, cybersecurity, or enterprise software may also be important. Successful managers balance technical judgment with empathy and clear decision-making.
Technical Support Managers work across technology companies, financial services, healthcare, telecommunications, and other sectors that rely on dependable technical service. With experience, professionals may progress to senior support leadership, director of technical support, customer experience, service delivery, or IT operations roles. The best-fit opportunity depends on team size, product complexity, customer base, and the manager’s preferred balance of hands-on technical work and organizational leadership.
Use Ladders to explore vetted professional openings with salaries of $100,000 or more. Review role requirements, compare leadership opportunities, and identify positions that align with your technical background and career goals.
$80K - $95K *
Champion clear, consistent communications across media and employee channels. Collaborate with the PR director and agencies to enhance brand visibility and manage internal messaging, ensuring timely e...
Reposted 5 days ago
$150K - $215K *
Transform complex deal structures into profitable outcomes by leading a high-performing Deal Desk team. Collaborate cross-functionally to optimize processes and drive operational excellence, ensuring...
Today
Senior ICT Consultant, Data Centers - Remote (US)
$110K - $130K *
Lead the charge in delivering innovative ICT solutions for Data Center projects. Oversee a skilled team, manage complex assignments, and develop tailored strategies to meet client needs in a dynamic...
4 days ago
$90K - $136K *
Join a team that's redefining customer experience by translating complex business needs into actionable technical requirements, ensuring seamless integration across platforms and delivering innovative...
2 weeks ago
Industry Account Manager - Mining & Heavy Industry
$110K - $130K *
Drive strategic sales initiatives and foster executive relationships to enhance market share in resource-intensive industries. Become a trusted advisor by aligning solutions with customer objectives a...
1 week ago
Senior Revenue Operations Manager (Remote Canada)
$100K - $120K *
Empower your career by leading revenue operations, optimizing CRM systems, and driving data integrity. Collaborate cross-functionally to enhance marketing and sales strategies while owning the tech st...
1 week ago
$126K - $221K *
Pioneer impactful technology enablement by bridging engineering and sales. Drive hands-on lab environments, coach teams on demo excellence, and develop frameworks that accelerate customer value and te...
1 week ago
Program Manager, Master Electrician
$115K - $130K *
Transform the future of electrical systems by leading facility assessments, project management, and compliance initiatives. Leverage your expertise to enhance safety, reliability, and efficiency acros...
3 days ago
Remote Technology Project Lead - SOX Compliance & IT Controls
$105K - $196K *
Lead complex SOX compliance initiatives and IT control implementations, managing cross-functional teams to ensure regulatory adherence and effective risk management across enterprise technology enviro...
1 week ago
$95K - $115K *
Join a team that's shaping product strategy and driving market success. Lead product marketing initiatives, collaborate with cross-functional teams, and leverage customer insights to enhance positioni...
Reposted today
Team Lead, Client Experience Operations (Risk and Security)
$80K - $95K *
Lead a dynamic team of CX Specialists to enhance client security and experience. Oversee risk operations, manage high-stakes inquiries, and develop talent in a fast-paced environment while ensuring co...
Reposted today
Member of Technical Staff, Product & Engineering
$125K - $150K *
Drive AI-native software development by architecting systems, guiding AI agents, and ensuring quality. Collaborate closely with users to transform business needs into reliable, efficient solutions whi...
2 weeks ago
$110K - $130K *
Drive the design and enhancement of corporate security infrastructure, improving automation and maintaining strong security posture in a cloud environment. Collaborate with teams to implement controls...
Reposted 2 weeks ago
$80K - $90K *
Transform the IT landscape by enhancing cloud services and user systems. Play a key role in optimizing platforms like Azure, O365, and Jira, while driving efficiencies through automation and collabora...
Reposted 3 days ago
Program Manager, EPD Operations
$152K - $191K *
Lead operational health initiatives by optimizing processes and driving efficiency within Engineering, Product, and Design teams. Collaborate across functions to enhance productivity and implement dat...
3 weeks ago
Program Manager, EPD Operations
$114K - $143K *
Drive operational excellence as a Program Manager, enhancing EPD processes and collaboration. Leverage data insights to identify trends, improve efficiency, and support cross-functional teams in a dyn...
3 weeks ago
$160K - $200K *
Drive innovation by designing and developing scalable backend services, collaborating closely with engineering teams to enhance platform performance and reliability while mentoring junior developers a...
4 weeks ago
$92K - $138K *
Transform operational effectiveness by leading implementation initiatives across regions. Collaborate with teams to ensure successful activation, training, and adoption of non-medical changes, enhanci...
1 week ago
Territory Sales Manager, Southwest
$88K - $105K *
Empower market growth by driving sales in the Southwest US. Build strong relationships with utility customers, identify opportunities, and execute strategic plans to enhance Terex Utilities' presence...
1 week ago
Senior Manager, Automation Engineering - Breakpact
$110K - $220K *
Transform operational efficiency by leading automation system design and integration. Leverage data analysis and project management to foster collaboration and drive innovation across supply chain ope...
Reposted 6 days ago
Staff Engineer, Mechatronics-Capital Equipment
$105K - $150K *
Champion innovative mechatronic solutions as a Subject Matter Expert, bridging client needs with engineering teams. Collaborate cross-functionally to deliver high-performance designs in semiconductor...
Today
Virtual Support Nurse Manager (Located at Crystal Terrace)
$95K - $115K *
Shape patient care services by leading clinical operations, ensuring quality standards, and fostering team development. Drive fiscal accountability and enhance patient satisfaction while integrating w...
2 weeks ago
$95K - $115K *
Join a team that's redefining product marketing by driving impactful go-to-market strategies, enabling sales teams, and translating complex product features into clear customer value across diverse ma...
1 week ago
Senior Project Manager- Aviation Construction
$110K - $130K *
Lead a team that manages high-profile aviation and defense projects, ensuring successful delivery through collaboration, stakeholder engagement, and innovative solutions while adhering to strategic ob...
3 weeks ago
Senior Manager, Global Credit & Collections
$140K - $160K *
Innovate by leading global Credit & Collections operations, driving cash performance, and managing customer credit risk. Collaborate with cross-functional teams to enhance processes, ensure compliance...
Reposted 3 weeks ago
What does a Technical Support Manager do?
A Technical Support Manager leads support professionals who diagnose and resolve technical issues. The role commonly includes managing escalations, setting service standards, tracking performance, improving processes, and coordinating with other departments.
What qualifications are typically required for Technical Support Manager jobs?
Employers commonly look for experience in technical support or IT service operations, people-management ability, strong communication skills, and familiarity with support tools and service metrics. Some positions also require expertise in a particular technology, industry, or product.
What skills are important for a Technical Support Manager?
Important skills include team leadership, customer communication, troubleshooting, escalation management, process improvement, and data-informed decision-making. Technical requirements vary based on the employer’s products and infrastructure.
Where do Technical Support Managers work?
They work in many industries, including software and technology, telecommunications, healthcare, financial services, and enterprise IT. Organizations with complex products or large support operations may have dedicated technical support management teams.
How can I find $100,000+ Technical Support Manager jobs?
Search Ladders for vetted professional opportunities and review listings for compensation, responsibilities, and qualifications. Ladders focuses on jobs paying $100,000 or more.