Technical Support Manager Jobs

Technical Support Managers lead teams that help customers and employees resolve complex technology issues. They combine technical knowledge with people leadership, operational planning, and a focus on reliable service. Explore vetted opportunities on Ladders, where professionals can find Technical Support Manager roles paying $100,000 or more.

What Does a Technical Support Manager Do?

Responsibilities vary by company and industry, but these managers typically oversee support teams, set service standards, and ensure issues are resolved efficiently. They may manage escalations, monitor service-level agreements, improve support processes, and coordinate with engineering, product, IT, and customer success teams. Many also contribute to hiring, coaching, workforce planning, and reporting on support performance.

Skills and Qualifications

Employers often seek experience managing technical support or service desk teams, along with strong communication and problem-solving skills. Familiarity with ticketing systems, IT service management practices, customer support platforms, and performance metrics can be valuable. Depending on the role, knowledge of cloud services, networking, cybersecurity, or enterprise software may also be important. Successful managers balance technical judgment with empathy and clear decision-making.

Career Paths and Opportunities

Technical Support Managers work across technology companies, financial services, healthcare, telecommunications, and other sectors that rely on dependable technical service. With experience, professionals may progress to senior support leadership, director of technical support, customer experience, service delivery, or IT operations roles. The best-fit opportunity depends on team size, product complexity, customer base, and the manager’s preferred balance of hands-on technical work and organizational leadership.

Find Technical Support Manager Jobs on Ladders

Use Ladders to explore vetted professional openings with salaries of $100,000 or more. Review role requirements, compare leadership opportunities, and identify positions that align with your technical background and career goals.

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$123K - $186K *

Drive strategic transformation in Customer Success, enhancing proactive initiatives and value delivery across the organization. Collaborate with cross-functional teams to optimize segmentation, capaci...

United StatesRemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$110K - $225K *

Optimize mission-critical media processing workflows by serving as a technical anchor, resolving urgent support requests, and collaborating with cross-functional teams to enhance application performan...

Bethesda, MDRemote

Yesterday

  •   8 - 10 years exp.  •   Information Technology

$110K - $130K *

Advance your career by leading strategic transformation in building science, bridging R&D, marketing, and commercial teams to establish technical authority in building envelope performance and drive i...

United StatesRemote

2 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$120K - $130K *

Lead the charge in enhancing security operations by implementing controls, managing vulnerabilities, and ensuring compliance across various domains. Collaborate with teams to drive security outcomes a...

Overland Park, KSRemote

2 days ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$75K - $95K *

Elevate your career by leading a dynamic team to enhance program operations and deliver exceptional event experiences. Drive process improvements, foster client relationships, and ensure service excel...

United StatesRemote

Yesterday

  •   5 - 7 years exp.  •   Transportation

$110K - $130K *

Unlock potential by joining a dynamic team that delivers technical solutions and support for cloud environments. Engage in software implementations, migrations, and training while ensuring high standa...

Gainesville, FLRemote

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$80K - $155K *

Lead the charge in managing complex technology projects, ensuring alignment with strategic goals. Foster team development, drive operational excellence, and enhance stakeholder communication to delive...

Bentonville, ARRemote

2 weeks ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$71K - $92K *

Lead end-user and vendor support for a complex enterprise data environment, ensuring timely issue resolution and operational readiness. Collaborate across teams to enhance service delivery and improve...

RemoteRemote

4 days ago

  •   5 - 7 years exp.  •   Business Services

$85K - $95K *

Join a team that's dedicated to enhancing product learning experiences for credit unions and MAP employees. You'll design, develop, and deliver engaging training that empowers users to confidently ado...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$73K - $98K *

Lead energy management initiatives by analyzing usage patterns and implementing best practices. Oversee Central Energy Plant operations, mentor staff, and ensure efficient facility management across m...

Newark, NJRemote

3 days ago

  •   Less than 5 years exp.  •   Energy & Utilities

$90K *

Lead the charge in driving field marketing initiatives that convert events and partnerships into qualified sales opportunities, collaborating closely with sales teams to optimize pipeline contribution...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$95K - $115K *

Manage server installations and maintenance, troubleshoot network issues, and ensure data integrity. Collaborate with teams to optimize data center operations and support business needs through effect...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$112K - $120K *

Optimize client success by leading end-to-end implementations for banks and credit unions, ensuring timely launches and measurable value through strategic guidance and cross-functional collaboration...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$120K - $160K *

Transform enterprise sales by acquiring new customers in cybersecurity, cloud, and AI solutions. Lead complex sales cycles, build executive relationships, and deliver tailored solutions to drive reven...

Florida, USRemote

2 weeks ago

  •   5 - 7 years exp.  •   Staffing

$123K - $164K *

Shape the future of facility management by leading a $59M portfolio across North America and LATAM. Collaborate with cross-functional teams to ensure compliance, optimize budgets, and enhance service...

RemoteRemote

Reposted yesterday

  •   5 - 7 years exp.  •   Business Services

$192K - $266K *

Drive best-in-class travel support through strategic leadership and operational excellence. Oversee lodging, flights, and customer advocacy, fostering a culture of continuous improvement and exception...

United StatesRemote

Reposted 2 weeks ago

  •   11 - 15 years exp.  •   Enterprise Technology

$160K - $180K *

Drive the product metrics operating system, managing quarterly planning, release cycles, and customer feedback integration. Collaborate with product managers to ensure alignment between roadmap work a...

United StatesRemote

4 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$135K - $210K *

Lead the charge in solving complex carrier connectivity challenges in commercial insurance. Collaborate with cross-functional teams to streamline workflows and enhance product delivery, ensuring seaml...

RemoteRemote

5 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$150K - $200K *

Lead and develop a high-performing engineering team, driving real-time financial infrastructure projects while fostering individual growth and establishing engineering standards for scalable practices...

CanadaRemote

2 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$140K - $185K *

Champion growth by driving strategic sales initiatives within key enterprise accounts. Leverage your expertise to identify opportunities, influence solution strategies, and serve as a trusted advisor...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$145K - $175K *

Drive the end-to-end delivery of large-scale data center construction programs, collaborating with cross-functional teams to enhance infrastructure capacity. Define strategies, mitigate risks, and est...

CanadaRemote

6 days ago

  •   11 - 15 years exp.  •   Enterprise Technology

$90K - $105K *

Unlock potential by leading dealer activations and training, ensuring seamless onboarding and operational success. Collaborate with teams to drive adoption, enhance workflows, and deliver value quickl...

Boston, MARemote

2 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Optimize client operations by leveraging software solutions, leading teams, and delivering impactful project outcomes. Drive success through expert analysis, training, and support in the transit indus...

United StatesRemote

Reposted yesterday

  •   5 - 7 years exp.  •   Enterprise Technology

$160K - $200K *

Lead and shape a high-performing Security Engineering and Operations team, driving proactive threat management and strategic engineering initiatives across North America while enhancing operational ef...

RemoteRemote

1 week ago

  •   11 - 15 years exp.  •   Media

$95K - $115K *

Champion innovative solutions in financial services by leading complex projects, leveraging AI tools, and collaborating with top private market firms to enhance portfolio monitoring and valuation proc...

New York, NYRemote

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Technical Support Manager do?question toggle

    A Technical Support Manager leads support professionals who diagnose and resolve technical issues. The role commonly includes managing escalations, setting service standards, tracking performance, improving processes, and coordinating with other departments.

  • What qualifications are typically required for Technical Support Manager jobs?question toggle

    Employers commonly look for experience in technical support or IT service operations, people-management ability, strong communication skills, and familiarity with support tools and service metrics. Some positions also require expertise in a particular technology, industry, or product.

  • What skills are important for a Technical Support Manager?question toggle

    Important skills include team leadership, customer communication, troubleshooting, escalation management, process improvement, and data-informed decision-making. Technical requirements vary based on the employer’s products and infrastructure.

  • Where do Technical Support Managers work?question toggle

    They work in many industries, including software and technology, telecommunications, healthcare, financial services, and enterprise IT. Organizations with complex products or large support operations may have dedicated technical support management teams.

  • How can I find $100,000+ Technical Support Manager jobs?question toggle

    Search Ladders for vetted professional opportunities and review listings for compensation, responsibilities, and qualifications. Ladders focuses on jobs paying $100,000 or more.