Technical Support Manager Jobs

Technical Support Managers lead teams that help customers and employees resolve complex technology issues. They combine technical knowledge with people leadership, operational planning, and a focus on reliable service. Explore vetted opportunities on Ladders, where professionals can find Technical Support Manager roles paying $100,000 or more.

What Does a Technical Support Manager Do?

Responsibilities vary by company and industry, but these managers typically oversee support teams, set service standards, and ensure issues are resolved efficiently. They may manage escalations, monitor service-level agreements, improve support processes, and coordinate with engineering, product, IT, and customer success teams. Many also contribute to hiring, coaching, workforce planning, and reporting on support performance.

Skills and Qualifications

Employers often seek experience managing technical support or service desk teams, along with strong communication and problem-solving skills. Familiarity with ticketing systems, IT service management practices, customer support platforms, and performance metrics can be valuable. Depending on the role, knowledge of cloud services, networking, cybersecurity, or enterprise software may also be important. Successful managers balance technical judgment with empathy and clear decision-making.

Career Paths and Opportunities

Technical Support Managers work across technology companies, financial services, healthcare, telecommunications, and other sectors that rely on dependable technical service. With experience, professionals may progress to senior support leadership, director of technical support, customer experience, service delivery, or IT operations roles. The best-fit opportunity depends on team size, product complexity, customer base, and the manager’s preferred balance of hands-on technical work and organizational leadership.

Find Technical Support Manager Jobs on Ladders

Use Ladders to explore vetted professional openings with salaries of $100,000 or more. Review role requirements, compare leadership opportunities, and identify positions that align with your technical background and career goals.

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$90K - $110K *

Lead the enablement program for customer-facing teams, ensuring they are equipped with the latest product knowledge and skills. Collaborate with Sales and CS leaders to create impactful training sessi...

United StatesRemote

Yesterday

  •   Less than 5 years exp.  •   Enterprise Technology

$120K - $125K *

Lead the charge in managing complex projects for a federal data analytics platform, ensuring operational excellence through effective communication, risk management, and collaboration across teams whi...

Virginia, USRemote

Reposted 6 days ago

  •   5 - 7 years exp.  •   Information Technology

$125K - $140K *

Unlock your potential as a Program Manager, leading complex cybersecurity initiatives. Drive project success by coordinating resources, managing timelines, and ensuring the protection of sensitive dat...

Virginia, USRemote

4 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$150K - $159K *

Drive product health standards by defining metrics and telemetry for all products. Collaborate with cross-functional teams to ensure consistent data definitions and empower teams with self-serve dashb...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Advance the homeowner experience by leading the vision and execution of mobile and web applications, integrating legacy systems, and enhancing self-service capabilities for seamless customer interacti...

United StatesRemote

Yesterday

  •   5 - 7 years exp.  •   Energy & Utilities

$126K - $225K *

Unlock your potential by driving enterprise-ready solutions that enhance revenue growth. Collaborate with cross-functional teams to analyze data, build impactful tools, and deliver insights that shape...

United StatesRemote

Today

  •   8 - 10 years exp.  •   Enterprise Technology

$99K - $136K *

Engineer innovative sales strategies to drive revenue growth and enhance customer relationships. Leverage technical expertise in advanced analytical instruments to provide exceptional support and solu...

Dallas, TXRemote

Yesterday

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$100K *

Join a dynamic team to oversee complex enterprise implementations, ensuring successful delivery across multiple departments. Leverage AI tools and project management expertise to enhance stakeholder e...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$93K - $104K *

Elevate your career by troubleshooting and supporting HVAC and control systems while collaborating with cross-functional teams to solve complex field issues and enhance product development...

RemoteRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Energy & Utilities

$100K - $120K *

Pioneer site operations management by ensuring compliance, facilitating collaboration, and driving clinical study success through effective team coordination and project oversight in a dynamic environ...

North Carolina, USRemote

Reposted 6 days ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$150K - $200K *

Drive your career by owning the go-to-market strategy for our AI Agent platform. Collaborate with cross-functional teams to create compelling narratives and enable sales, while launching innovative pr...

RemoteRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$90K - $105K *

Transform client engagements by leading software implementations and managing relationships. Oversee project delivery, budgets, and resources while collaborating with teams to ensure successful outcom...

CanadaRemote

4 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $120K *

Unlock your potential as a Solutions Engineer, guiding sales teams with expert network security advice, conducting training sessions, and supporting customer needs while driving professional services...

United StatesRemote

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$87K - $110K *

Empower customers through a shared portfolio approach, delivering seamless support and proactive engagement. Collaborate with teams to drive product adoption, ensure retention, and translate technical...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$80K - $95K *

Unlock potential by leading specialized product training and consultations, leveraging deep electrical trade knowledge to enhance client engagement and drive product adoption. Collaborate with teams t...

United StatesRemote

3 days ago

  •   Less than 5 years exp.  •   Information Technology

$141K - $262K *

Oversee a team of engineers managing infrastructure design and operations, ensuring optimal performance, security, and compliance across on-premise and cloud environments while fostering talent develo...

Reston, VARemote

3 days ago

  •   5 - 7 years exp.  •   Healthcare

$120K - $145K *

Drive impactful data analysis and risk management for global clinical trials, interpreting complex data to identify trends and risks. Lead cross-functional teams in enhancing study quality and patient...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Staffing

$226K - $338K *

Join a dynamic team at the forefront of AI-powered customer experience, driving transformative solutions and measurable results. Collaborate cross-functionally to architect innovative strategies that...

RemoteRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$108K - $184K *

Unlock your potential as you lead an Automated Test Team, enhancing cloud applications and AI capabilities. Drive quality through strategic testing, CI/CD integration, and collaboration with developer...

Reston, VARemote

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$170K - $272K *

Lead product strategy and lifecycle management for high-capacity optical transport solutions, driving cross-functional collaboration and market differentiation to enhance portfolio growth and profitab...

Ottawa, ONRemote

2 days ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$105K - $169K *

Champion customer service excellence by leading teams, implementing strategies, and driving continuous improvement initiatives to enhance satisfaction and operational efficiency across a dynamic, cros...

RemoteRemote

Yesterday

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$95K - $115K *

Join a team that's dedicated to enhancing software solutions for ATMs and cash recyclers. This role involves evaluating, installing, and troubleshooting software while ensuring client satisfaction and...

Rhode Island, USRemote

1 month ago

  •   Less than 5 years exp.  •   Enterprise Technology

$100K *

Empower senior living communities by driving measurable outcomes and adoption. Collaborate with care teams to enhance performance, ensuring impactful use of technology while fostering trusted relation...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Healthcare

$110K - $130K *

Unlock your potential as a Program Manager, leading acoustical design and noise control strategies across diverse projects. Collaborate with cross-functional teams to ensure compliance, enhance perfor...

United StatesRemote

Today

  •   5 - 7 years exp.  •   Real Estate & Construction

$220K - $260K *

Lead technical program execution for federal and national security initiatives, transforming partner requirements into secure deployments. Collaborate with engineering teams to ensure operational succ...

United StatesRemote

Today

  •   8 - 10 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Technical Support Manager do?question toggle

    A Technical Support Manager leads support professionals who diagnose and resolve technical issues. The role commonly includes managing escalations, setting service standards, tracking performance, improving processes, and coordinating with other departments.

  • What qualifications are typically required for Technical Support Manager jobs?question toggle

    Employers commonly look for experience in technical support or IT service operations, people-management ability, strong communication skills, and familiarity with support tools and service metrics. Some positions also require expertise in a particular technology, industry, or product.

  • What skills are important for a Technical Support Manager?question toggle

    Important skills include team leadership, customer communication, troubleshooting, escalation management, process improvement, and data-informed decision-making. Technical requirements vary based on the employer’s products and infrastructure.

  • Where do Technical Support Managers work?question toggle

    They work in many industries, including software and technology, telecommunications, healthcare, financial services, and enterprise IT. Organizations with complex products or large support operations may have dedicated technical support management teams.

  • How can I find $100,000+ Technical Support Manager jobs?question toggle

    Search Ladders for vetted professional opportunities and review listings for compensation, responsibilities, and qualifications. Ladders focuses on jobs paying $100,000 or more.