Technical Support Managers lead teams that help customers and employees resolve complex technology issues. They combine technical knowledge with people leadership, operational planning, and a focus on reliable service. Explore vetted opportunities on Ladders, where professionals can find Technical Support Manager roles paying $100,000 or more.
Responsibilities vary by company and industry, but these managers typically oversee support teams, set service standards, and ensure issues are resolved efficiently. They may manage escalations, monitor service-level agreements, improve support processes, and coordinate with engineering, product, IT, and customer success teams. Many also contribute to hiring, coaching, workforce planning, and reporting on support performance.
Employers often seek experience managing technical support or service desk teams, along with strong communication and problem-solving skills. Familiarity with ticketing systems, IT service management practices, customer support platforms, and performance metrics can be valuable. Depending on the role, knowledge of cloud services, networking, cybersecurity, or enterprise software may also be important. Successful managers balance technical judgment with empathy and clear decision-making.
Technical Support Managers work across technology companies, financial services, healthcare, telecommunications, and other sectors that rely on dependable technical service. With experience, professionals may progress to senior support leadership, director of technical support, customer experience, service delivery, or IT operations roles. The best-fit opportunity depends on team size, product complexity, customer base, and the manager’s preferred balance of hands-on technical work and organizational leadership.
Use Ladders to explore vetted professional openings with salaries of $100,000 or more. Review role requirements, compare leadership opportunities, and identify positions that align with your technical background and career goals.
$90K - $110K *
Lead the enablement program for customer-facing teams, ensuring they are equipped with the latest product knowledge and skills. Collaborate with Sales and CS leaders to create impactful training sessi...
Yesterday
$120K - $125K *
Lead the charge in managing complex projects for a federal data analytics platform, ensuring operational excellence through effective communication, risk management, and collaboration across teams whi...
Reposted 6 days ago
$125K - $140K *
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4 weeks ago
Sr. Product Manager, Product Operations & Insights| US: Remote
$150K - $159K *
Drive product health standards by defining metrics and telemetry for all products. Collaborate with cross-functional teams to ensure consistent data definitions and empower teams with self-serve dashb...
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Product Manager, Consumer & Mobile Applications
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Staff Product Operations Manager, Platform
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Unlock your potential by driving enterprise-ready solutions that enhance revenue growth. Collaborate with cross-functional teams to analyze data, build impactful tools, and deliver insights that shape...
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$99K - $136K *
Engineer innovative sales strategies to drive revenue growth and enhance customer relationships. Leverage technical expertise in advanced analytical instruments to provide exceptional support and solu...
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Implementation Manager, Enterprise
$100K *
Join a dynamic team to oversee complex enterprise implementations, ensuring successful delivery across multiple departments. Leverage AI tools and project management expertise to enhance stakeholder e...
1 week ago
Senior Field Controls Technician
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Elevate your career by troubleshooting and supporting HVAC and control systems while collaborating with cross-functional teams to solve complex field issues and enhance product development...
Reposted 3 weeks ago
$100K - $120K *
Pioneer site operations management by ensuring compliance, facilitating collaboration, and driving clinical study success through effective team coordination and project oversight in a dynamic environ...
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Senior Technical Product Marketing Manager, AI Agent
$150K - $200K *
Drive your career by owning the go-to-market strategy for our AI Agent platform. Collaborate with cross-functional teams to create compelling narratives and enable sales, while launching innovative pr...
2 weeks ago
Project Manager, Professional Services
$90K - $105K *
Transform client engagements by leading software implementations and managing relationships. Oversee project delivery, budgets, and resources while collaborating with teams to ensure successful outcom...
4 weeks ago
$110K - $120K *
Unlock your potential as a Solutions Engineer, guiding sales teams with expert network security advice, conducting training sessions, and supporting customer needs while driving professional services...
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$87K - $110K *
Empower customers through a shared portfolio approach, delivering seamless support and proactive engagement. Collaborate with teams to drive product adoption, ensure retention, and translate technical...
3 weeks ago
Technical Product Specialist (Electrical)
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Unlock potential by leading specialized product training and consultations, leveraging deep electrical trade knowledge to enhance client engagement and drive product adoption. Collaborate with teams t...
3 days ago
Systems Engineering Manager (Remote)
$141K - $262K *
Oversee a team of engineers managing infrastructure design and operations, ensuring optimal performance, security, and compliance across on-premise and cloud environments while fostering talent develo...
3 days ago
Sr. Manager, Central Monitoring, Data Analysis
$120K - $145K *
Drive impactful data analysis and risk management for global clinical trials, interpreting complex data to identify trends and risks. Lead cross-functional teams in enhancing study quality and patient...
2 weeks ago
$226K - $338K *
Join a dynamic team at the forefront of AI-powered customer experience, driving transformative solutions and measurable results. Collaborate cross-functionally to architect innovative strategies that...
Reposted 3 weeks ago
Automated Test Engineer, Manager (Remote US)
$108K - $184K *
Unlock your potential as you lead an Automated Test Team, enhancing cloud applications and AI capabilities. Drive quality through strategic testing, CI/CD integration, and collaboration with developer...
2 weeks ago
Director, Product Line Management
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Lead product strategy and lifecycle management for high-capacity optical transport solutions, driving cross-functional collaboration and market differentiation to enhance portfolio growth and profitab...
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Senior Customer Service Manager
$105K - $169K *
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$95K - $115K *
Join a team that's dedicated to enhancing software solutions for ATMs and cash recyclers. This role involves evaluating, installing, and troubleshooting software while ensuring client satisfaction and...
1 month ago
$100K *
Empower senior living communities by driving measurable outcomes and adoption. Collaborate with care teams to enhance performance, ensuring impactful use of technology while fostering trusted relation...
1 week ago
Development Program Manager - Acoustics Engineering SME
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Unlock your potential as a Program Manager, leading acoustical design and noise control strategies across diverse projects. Collaborate with cross-functional teams to ensure compliance, enhance perfor...
Today
Staff/Senior Staff Technical Program Manager, Federal
$220K - $260K *
Lead technical program execution for federal and national security initiatives, transforming partner requirements into secure deployments. Collaborate with engineering teams to ensure operational succ...
Today
What does a Technical Support Manager do?
A Technical Support Manager leads support professionals who diagnose and resolve technical issues. The role commonly includes managing escalations, setting service standards, tracking performance, improving processes, and coordinating with other departments.
What qualifications are typically required for Technical Support Manager jobs?
Employers commonly look for experience in technical support or IT service operations, people-management ability, strong communication skills, and familiarity with support tools and service metrics. Some positions also require expertise in a particular technology, industry, or product.
What skills are important for a Technical Support Manager?
Important skills include team leadership, customer communication, troubleshooting, escalation management, process improvement, and data-informed decision-making. Technical requirements vary based on the employer’s products and infrastructure.
Where do Technical Support Managers work?
They work in many industries, including software and technology, telecommunications, healthcare, financial services, and enterprise IT. Organizations with complex products or large support operations may have dedicated technical support management teams.
How can I find $100,000+ Technical Support Manager jobs?
Search Ladders for vetted professional opportunities and review listings for compensation, responsibilities, and qualifications. Ladders focuses on jobs paying $100,000 or more.