Technical Support Manager Jobs

Technical Support Managers lead teams that help customers and employees resolve complex technology issues. They combine technical knowledge with people leadership, operational planning, and a focus on reliable service. Explore vetted opportunities on Ladders, where professionals can find Technical Support Manager roles paying $100,000 or more.

What Does a Technical Support Manager Do?

Responsibilities vary by company and industry, but these managers typically oversee support teams, set service standards, and ensure issues are resolved efficiently. They may manage escalations, monitor service-level agreements, improve support processes, and coordinate with engineering, product, IT, and customer success teams. Many also contribute to hiring, coaching, workforce planning, and reporting on support performance.

Skills and Qualifications

Employers often seek experience managing technical support or service desk teams, along with strong communication and problem-solving skills. Familiarity with ticketing systems, IT service management practices, customer support platforms, and performance metrics can be valuable. Depending on the role, knowledge of cloud services, networking, cybersecurity, or enterprise software may also be important. Successful managers balance technical judgment with empathy and clear decision-making.

Career Paths and Opportunities

Technical Support Managers work across technology companies, financial services, healthcare, telecommunications, and other sectors that rely on dependable technical service. With experience, professionals may progress to senior support leadership, director of technical support, customer experience, service delivery, or IT operations roles. The best-fit opportunity depends on team size, product complexity, customer base, and the manager’s preferred balance of hands-on technical work and organizational leadership.

Find Technical Support Manager Jobs on Ladders

Use Ladders to explore vetted professional openings with salaries of $100,000 or more. Review role requirements, compare leadership opportunities, and identify positions that align with your technical background and career goals.

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1
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$175K - $210K *

Join a team that's redefining merchant capabilities by leading engineering efforts to modernize payment solutions. Drive innovation, manage cross-functional teams, and ensure operational excellence wh...

United StatesRemote

Today

  •   5 - 7 years exp.  •   Information Technology

$120K - $130K *

Manage enterprise-wide MarTech programs, aligning cross-functional teams to drive B2C marketing initiatives. Translate business priorities into actionable plans, ensuring effective collaboration and m...

RemoteRemote

3 weeks ago

  •   Less than 5 years exp.  •   Business Services

$114K - $218K *

Empower your career by driving product strategy and innovation. Collaborate with cross-functional teams to launch new offerings, analyze market trends, and ensure compliance while enhancing member exp...

San Antonio, TXRemote

3 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$130K - $160K *

Transform business challenges into innovative solutions by leveraging AI and engineering expertise. Collaborate with stakeholders to identify opportunities, develop full-stack applications, and drive...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$128K - $193K *

Lead the successful delivery of SAP implementation projects, ensuring client satisfaction and project profitability. Manage resources, timelines, and quality assurance while cultivating strong client...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$97K - $131K *

Join a team that's dedicated to enhancing customer success by fostering partnerships with top clients, resolving challenges, and driving value in a fast-paced environment. Enjoy cross-functional colla...

United StatesRemote

Reposted 5 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$83K - $127K *

Lead a team to deliver remote support services, ensuring compliance and process improvement while managing budgets and fostering collaboration across functions to enhance customer satisfaction and ope...

Corvallis, ORRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$105K - $160K *

Drive customer success by optimizing digital journeys and automating solutions. Collaborate cross-functionally to enhance user experiences while leveraging AI and coding skills to maintain and deploy...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$139K - $250K *

Lead the charge in driving strategic product development for a diverse insurance portfolio, collaborating with stakeholders to enhance performance and achieve revenue targets throughout the product li...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$95K - $115K *

Engage with OEM customers to build relationships and drive profitable business growth. Implement sales strategies, understand market needs, and collaborate with teams to deliver tailored solutions whi...

Iowa, USRemote

3 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$154K - $231K *

Join a team that's dedicated to driving sales success by leading and developing a high-performing sales team. Foster relationships, enhance performance, and embody customer-centric values to achieve r...

Texas, USRemote

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Take ownership of a 24x7 Security Operations Center, leading a team of SOC analysts. Drive performance, manage client relationships, and ensure high-quality investigations while fostering team develop...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$95K - $115K *

Transform channel marketing strategies by building innovative programs that drive growth in industrial and automotive sectors. Collaborate with sales leadership to navigate ambiguity and create impact...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$110K - $130K *

Drive strategic insights by analyzing cross-functional data to enhance decision-making. Collaborate with teams to build a trusted business intelligence framework, delivering actionable recommendations...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$106K - $150K *

Unlock potential by providing expert operational support for Windows environments. Manage complex incidents, ensure service availability, and collaborate across teams to enhance customer experiences i...

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3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$200K - $250K *

Champion innovation in manufacturing solutions by defining a product vision that enhances workforce connectivity and drives performance. Leverage your expertise to transform industry challenges into m...

United StatesRemote

3 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$110K - $130K *

Join us to drive new customer acquisition for ERP solutions in discrete manufacturing. This full-cycle sales role requires building relationships, managing complex sales processes, and achieving reven...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Develop and execute innovative product strategies for a global Oil-Flooded compressor portfolio, driving profitable growth through customer insights and cross-functional collaboration to enhance marke...

United StatesRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$95K - $115K *

Lead the charge in product innovation. Own strategy and execution, collaborating with cross-functional teams to transform customer insights into impactful solutions that drive business success and enh...

Alpharetta, GARemote

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$95K - $115K *

Manage US customer retention programs to enhance loyalty and value. Lead advocacy initiatives and migration communications, ensuring seamless customer journeys. Collaborate cross-functionally to optim...

RemoteRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$95K - $102K *

Shape the future of HR compliance by leading a dynamic team to develop policies, ensure regulatory adherence, and mitigate risks across a multi-state workforce while leveraging AI innovations for oper...

Pennsylvania, USRemote

6 days ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Champion project success by managing software implementations across diverse teams. Drive efficiency and functionality through effective communication, risk management, and strategic planning, ensurin...

RemoteRemote

Yesterday

  •   5 - 7 years exp.  •   Enterprise Technology

$146K - $229K *

Drive the AI roadmap and deliver secure, scalable solutions that enhance decision-making and streamline workflows. Lead teams from experimentation to production, ensuring measurable business value and...

United StatesRemote

4 days ago

  •   Less than 5 years exp.  •   Finance & Insurance

$80K - $121K *

Lead impactful training initiatives designed to empower customers globally. Utilize innovative methods and foster strong relationships to enhance learning experiences and drive success across diverse...

United StatesRemote

Reposted 4 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$145K - $178K *

Lead the charge in managing global account strategies for hyperscale customers, driving revenue growth and fostering executive relationships while coordinating cross-functional teams to deliver innova...

RemoteRemote

Today

  •   5 - 7 years exp.  •   Business Services

Frequently Asked Questions (FAQ)

  • What does a Technical Support Manager do?question toggle

    A Technical Support Manager leads support professionals who diagnose and resolve technical issues. The role commonly includes managing escalations, setting service standards, tracking performance, improving processes, and coordinating with other departments.

  • What qualifications are typically required for Technical Support Manager jobs?question toggle

    Employers commonly look for experience in technical support or IT service operations, people-management ability, strong communication skills, and familiarity with support tools and service metrics. Some positions also require expertise in a particular technology, industry, or product.

  • What skills are important for a Technical Support Manager?question toggle

    Important skills include team leadership, customer communication, troubleshooting, escalation management, process improvement, and data-informed decision-making. Technical requirements vary based on the employer’s products and infrastructure.

  • Where do Technical Support Managers work?question toggle

    They work in many industries, including software and technology, telecommunications, healthcare, financial services, and enterprise IT. Organizations with complex products or large support operations may have dedicated technical support management teams.

  • How can I find $100,000+ Technical Support Manager jobs?question toggle

    Search Ladders for vetted professional opportunities and review listings for compensation, responsibilities, and qualifications. Ladders focuses on jobs paying $100,000 or more.