Technical Support Manager Jobs

Technical Support Managers lead teams that help customers and employees resolve complex technology issues. They combine technical knowledge with people leadership, operational planning, and a focus on reliable service. Explore vetted opportunities on Ladders, where professionals can find Technical Support Manager roles paying $100,000 or more.

What Does a Technical Support Manager Do?

Responsibilities vary by company and industry, but these managers typically oversee support teams, set service standards, and ensure issues are resolved efficiently. They may manage escalations, monitor service-level agreements, improve support processes, and coordinate with engineering, product, IT, and customer success teams. Many also contribute to hiring, coaching, workforce planning, and reporting on support performance.

Skills and Qualifications

Employers often seek experience managing technical support or service desk teams, along with strong communication and problem-solving skills. Familiarity with ticketing systems, IT service management practices, customer support platforms, and performance metrics can be valuable. Depending on the role, knowledge of cloud services, networking, cybersecurity, or enterprise software may also be important. Successful managers balance technical judgment with empathy and clear decision-making.

Career Paths and Opportunities

Technical Support Managers work across technology companies, financial services, healthcare, telecommunications, and other sectors that rely on dependable technical service. With experience, professionals may progress to senior support leadership, director of technical support, customer experience, service delivery, or IT operations roles. The best-fit opportunity depends on team size, product complexity, customer base, and the manager’s preferred balance of hands-on technical work and organizational leadership.

Find Technical Support Manager Jobs on Ladders

Use Ladders to explore vetted professional openings with salaries of $100,000 or more. Review role requirements, compare leadership opportunities, and identify positions that align with your technical background and career goals.

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$103K - $141K *

Take ownership of customer success by driving adoption and value realization of the platform. Leverage your technical expertise to guide clients through onboarding and operationalization, ensuring sat...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$90K - $125K *

Join a dynamic team as you tackle complex technical challenges, bridging support and engineering. Drive resolutions for high-impact issues, enhance customer satisfaction, and contribute to product imp...

United StatesRemote

Yesterday

  •   5 - 7 years exp.  •   Enterprise Technology

$108K - $130K *

Unlock the potential of our data governance program by managing the MDM platform, ensuring data integrity, and collaborating with cross-functional teams to drive actionable insights across our expandi...

Jacksonville, FLRemote

4 days ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$110K - $130K *

Engineer innovative data products that empower global businesses. Lead cross-functional teams to define product strategy, manage lifecycles, and drive performance metrics, ensuring alignment with mark...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$150K - $180K *

Shape the future of customer experience by leading AI-driven delivery initiatives. Manage a diverse portfolio, ensuring measurable outcomes while guiding teams through complex transformations and fost...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$110K - $130K *

Advance program execution by leading cross-functional teams to deliver AI initiatives. Collaborate with remote developers, manage Agile processes, and ensure alignment with business goals while drivin...

Pleasant Grove, UTRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$100K - $140K *

Champion product strategy and innovation, driving enhancements through AI and user insights. Collaborate with teams to deliver measurable outcomes and improve workflows in high-stakes assessment envir...

United StatesRemote

Reposted yesterday

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$133K - $192K *

Elevate the sales team's technical prowess by delivering engaging training on value-based demos, competitive positioning, and effective communication strategies. Collaborate with cross-functional team...

United StatesRemote

Yesterday

  •   5 - 7 years exp.  •   Information Technology

$100K - $120K *

Unlock potential by leading a dynamic SQA team to enhance software quality. Drive testing strategies, mentor team members, and ensure compliance with best practices while managing multiple projects in...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$119K - $215K *

Transform the future of AI infrastructure by leading complex technical programs, driving initiatives from vision to execution, and ensuring seamless delivery of cutting-edge AI solutions that empower...

Cambridge, MARemote

Yesterday

  •   8 - 10 years exp.  •   Information Technology

$100K - $120K *

Join a team that's driving revenue growth by leveraging strategic relationships and expertise in telecommunications. You'll engage with customers, align solutions to their needs, and lead business dev...

United StatesRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Transportation

$126K - $210K *

Unlock potential by leading a dynamic engineering team to enhance specialty prescription processes. Drive strategic direction, foster collaboration, and ensure delivery excellence while managing multi...

Columbus, GARemote

2 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$100K - $120K *

Join a dynamic team to build and execute innovative ABM programs that engage and grow strategic accounts. Collaborate with sales and marketing to create personalized experiences that drive pipeline an...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Join a team that's driving high-impact commercial data center projects from inception to completion, ensuring alignment with strategic goals, timelines, and budgets while fostering collaboration among...

Quanah, TXRemote

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$110K - $130K *

Lead the charge in managing high-impact commercial data center projects, ensuring alignment with client goals, timelines, and budgets while fostering collaboration among stakeholders and driving opera...

Texas, USRemote

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$100K - $120K *

Champion business growth by developing key account strategies and managing customer relationships. Drive order intake and profit levels while collaborating with teams to create winning proposals and e...

RemoteRemote

2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$169K - $253K *

Transform operational technology by leading the design and implementation of scalable SCADA and telemetry solutions, ensuring secure data delivery and operational visibility across multi-site environm...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$160K - $215K *

Join a dynamic team to manage technology partner relationships, ensuring integration health and driving revenue growth. Collaborate with engineering and commercial teams to resolve issues and optimize...

United StatesRemote

Reposted 4 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$120K - $145K *

Lead impactful product marketing initiatives by transforming complex AI Gateway messaging into actionable sales enablement and competitive intelligence. Collaborate cross-functionally to enhance field...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$88K - $105K *

Empower project success by managing Outside Plant telecom engineering projects from design to closeout. Serve as the key liaison among teams, vendors, and stakeholders to ensure timely and efficient p...

Edinburg, TXRemote

3 days ago

  •   Less than 5 years exp.  •   Staffing

$95K - $115K *

Drive the successful implementation of ERP modernization initiatives, serving as a trusted advisor and thought leader. Collaborate with teams to enhance user experience and process efficiency across p...

Georgia, USRemote

1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$90K - $100K *

Join a team that's driving growth in the Southern region by managing customer relationships, identifying opportunities, and closing sales. Leverage your expertise to enhance revenue and ensure custome...

St. Paul, MNRemote

5 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$99K - $172K *

Join a team that's driving payroll excellence across multiple countries. Lead a dedicated payroll team, ensuring compliance and accuracy for 1,000+ employees while collaborating with various departmen...

Minneapolis, MNRemote

1 month ago

  •   8 - 10 years exp.  •   Enterprise Technology

$109K - $129K *

Take ownership of product development in a dynamic, cross-functional team. Drive AI-assisted innovation from problem framing to launch, focusing on customer outcomes and strategic impact in a hyper-ag...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$127K - $175K *

Champion the execution of security and privacy initiatives, aligning cross-functional teams to reduce risks and enhance outcomes. Drive strategic planning, maintain clear communication, and prepare ex...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Technical Support Manager do?question toggle

    A Technical Support Manager leads support professionals who diagnose and resolve technical issues. The role commonly includes managing escalations, setting service standards, tracking performance, improving processes, and coordinating with other departments.

  • What qualifications are typically required for Technical Support Manager jobs?question toggle

    Employers commonly look for experience in technical support or IT service operations, people-management ability, strong communication skills, and familiarity with support tools and service metrics. Some positions also require expertise in a particular technology, industry, or product.

  • What skills are important for a Technical Support Manager?question toggle

    Important skills include team leadership, customer communication, troubleshooting, escalation management, process improvement, and data-informed decision-making. Technical requirements vary based on the employer’s products and infrastructure.

  • Where do Technical Support Managers work?question toggle

    They work in many industries, including software and technology, telecommunications, healthcare, financial services, and enterprise IT. Organizations with complex products or large support operations may have dedicated technical support management teams.

  • How can I find $100,000+ Technical Support Manager jobs?question toggle

    Search Ladders for vetted professional opportunities and review listings for compensation, responsibilities, and qualifications. Ladders focuses on jobs paying $100,000 or more.