Technical Support Manager Jobs

Technical Support Managers lead teams that help customers and employees resolve complex technology issues. They combine technical knowledge with people leadership, operational planning, and a focus on reliable service. Explore vetted opportunities on Ladders, where professionals can find Technical Support Manager roles paying $100,000 or more.

What Does a Technical Support Manager Do?

Responsibilities vary by company and industry, but these managers typically oversee support teams, set service standards, and ensure issues are resolved efficiently. They may manage escalations, monitor service-level agreements, improve support processes, and coordinate with engineering, product, IT, and customer success teams. Many also contribute to hiring, coaching, workforce planning, and reporting on support performance.

Skills and Qualifications

Employers often seek experience managing technical support or service desk teams, along with strong communication and problem-solving skills. Familiarity with ticketing systems, IT service management practices, customer support platforms, and performance metrics can be valuable. Depending on the role, knowledge of cloud services, networking, cybersecurity, or enterprise software may also be important. Successful managers balance technical judgment with empathy and clear decision-making.

Career Paths and Opportunities

Technical Support Managers work across technology companies, financial services, healthcare, telecommunications, and other sectors that rely on dependable technical service. With experience, professionals may progress to senior support leadership, director of technical support, customer experience, service delivery, or IT operations roles. The best-fit opportunity depends on team size, product complexity, customer base, and the manager’s preferred balance of hands-on technical work and organizational leadership.

Find Technical Support Manager Jobs on Ladders

Use Ladders to explore vetted professional openings with salaries of $100,000 or more. Review role requirements, compare leadership opportunities, and identify positions that align with your technical background and career goals.

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$176K - $281K *

Join a team that's shaping the future of service portfolios by driving strategic initiatives, enhancing customer outcomes, and optimizing financial performance across complex managed services and tech...

United StatesRemote

Today

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$125K - $150K *

Transform the energy & utilities landscape by leading OT and infrastructure workstreams throughout the private equity investment lifecycle, driving diligence, integration, and value creation for criti...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$117K - $147K *

Empower multi-site data center and AI infrastructure programs valued at $25M+, leading diverse teams to ensure successful delivery, budget management, and customer satisfaction while driving executive...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$143K - $169K *

Lead the transition to a modern, AI-native ITSM platform, enhancing service management across teams. Drive employee-centric design, streamline workflows, and ensure seamless integration while maintain...

United StatesRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Consumer Technology

$95K - $135K *

Drive technical excellence and team growth by leading software development initiatives, managing resources, and ensuring project alignment with business goals while maintaining security and operationa...

Emeryville, CARemote

2 weeks ago

  •   8 - 10 years exp.  •   Energy & Utilities

$110K - $130K *

Lead the charge in executing Proof of Value engagements, demonstrating the Tanium platform's capabilities while collaborating with account teams to align with customer objectives and drive successful...

United StatesRemote

3 days ago

  •   Less than 5 years exp.  •   Information Technology

$61K - $108K *

Champion customer success by resolving complex satellite communication issues, providing technical support, and ensuring seamless installations. Collaborate with global teams to enhance service delive...

Herndon, VARemote

3 days ago

  •   Less than 5 years exp.  •   Consumer Technology

$100K - $120K *

Champion enterprise communications and change initiatives, enhancing employee engagement and understanding. Collaborate across departments to ensure clear, consistent messaging and drive organizationa...

RemoteRemote

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$80K - $92K *

Drive the resolution of technical support escalations as a key Tier 2 expert, leveraging your skills to troubleshoot issues, foster collaboration within teams, and enhance workflows in a dynamic envir...

RemoteRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Technical Services

$120K - $145K *

Engage in comprehensive program management for data center operations, ensuring seamless transitions from construction to live operations. Shape maintainability, drive incident improvements, and enhan...

RemoteRemote

Reposted 3 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$150K - $215K *

Innovate by driving real-time communications strategies and partner engagement. Shape impactful narratives during breaking news while building scalable programs that connect communications outcomes to...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$100K - $120K *

Accelerate customer success by developing strategies that enhance partnerships, drive retention, and foster growth. Collaborate with cross-functional teams to ensure exceptional service and value real...

Rosemount, MNRemote

3 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$155K - $160K *

Drive the data and AI strategy by collaborating with clients, shaping predictive roadmaps, and translating complex problems into actionable product development, enhancing customer-facing analytics and...

United StatesRemote

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Consumer Technology

$120K - $145K *

Drive website optimization and search strategy initiatives, enhancing digital visibility and engagement. Collaborate with cross-functional teams to implement SEO, GEO, and technical strategies that el...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$125K - $150K *

Unlock potential by driving renewals and expansion within top-tier enterprise accounts. This senior role demands strategic navigation of complex organizations, fostering executive relationships, and l...

New York, NYRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$136K - $160K *

Optimize account-based marketing strategies to drive engagement and sales for new products. Lead end-to-end campaign execution, asset production, and pipeline accountability while collaborating closel...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$150K - $180K *

Transform your career by leading project sales in the power and data center sectors. Engage with key stakeholders, influence specifications, and drive profitable growth through strategic account manag...

Houston, TXRemote

1 week ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$140K - $175K *

Take ownership of global customer retention and expansion by leading a diverse team of Customer Success Managers. Drive operational excellence and collaborate cross-functionally to enhance customer sa...

Ontario, CARemote

3 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$175K - $185K *

Unlock potential by leading global product strategies that drive growth and innovation. Collaborate cross-functionally to prioritize customer needs, enhance product performance, and support internatio...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$69K - $101K *

Empower our Micro-Fulfillment Operations team by ensuring optimal performance and reliability of automated systems. Engage with customers to troubleshoot and resolve complex technical issues, enhancin...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$153K - $171K *

Join a dynamic team to orchestrate complex technical programs, driving alignment and clarity across product and engineering. Empower teams to deliver impactful outcomes while leveraging AI insights fo...

United StatesRemote

3 days ago

  •   5 - 7 years exp.  •   Technical Services

$122K - $220K *

Drive growth and standardization of controls service agreements, leading product initiatives to exceed revenue targets and expand market share. Collaborate cross-functionally to deliver strategic visi...

St. Paul, MNRemote

5 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$90K - $110K *

Join a team that's dedicated to enhancing information security through proactive assessments and innovative solutions. Contribute to compliance and risk management while implementing best practices in...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Business Services

$100K - $120K *

Join a team that's dedicated to optimizing data center operations and customer success. As a hands-on leader, you'll manage a skilled team, oversee implementations, and ensure operational excellence w...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$125K - $150K *

Shape the future of product marketing by bridging product and go-to-market teams. Drive impactful messaging, enablement, and strategies that resonate with audiences, ensuring alignment in a fast-paced...

RemoteRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Technical Support Manager do?question toggle

    A Technical Support Manager leads support professionals who diagnose and resolve technical issues. The role commonly includes managing escalations, setting service standards, tracking performance, improving processes, and coordinating with other departments.

  • What qualifications are typically required for Technical Support Manager jobs?question toggle

    Employers commonly look for experience in technical support or IT service operations, people-management ability, strong communication skills, and familiarity with support tools and service metrics. Some positions also require expertise in a particular technology, industry, or product.

  • What skills are important for a Technical Support Manager?question toggle

    Important skills include team leadership, customer communication, troubleshooting, escalation management, process improvement, and data-informed decision-making. Technical requirements vary based on the employer’s products and infrastructure.

  • Where do Technical Support Managers work?question toggle

    They work in many industries, including software and technology, telecommunications, healthcare, financial services, and enterprise IT. Organizations with complex products or large support operations may have dedicated technical support management teams.

  • How can I find $100,000+ Technical Support Manager jobs?question toggle

    Search Ladders for vetted professional opportunities and review listings for compensation, responsibilities, and qualifications. Ladders focuses on jobs paying $100,000 or more.