Technical Support Manager Jobs

Technical Support Managers lead teams that help customers and employees resolve complex technology issues. They combine technical knowledge with people leadership, operational planning, and a focus on reliable service. Explore vetted opportunities on Ladders, where professionals can find Technical Support Manager roles paying $100,000 or more.

What Does a Technical Support Manager Do?

Responsibilities vary by company and industry, but these managers typically oversee support teams, set service standards, and ensure issues are resolved efficiently. They may manage escalations, monitor service-level agreements, improve support processes, and coordinate with engineering, product, IT, and customer success teams. Many also contribute to hiring, coaching, workforce planning, and reporting on support performance.

Skills and Qualifications

Employers often seek experience managing technical support or service desk teams, along with strong communication and problem-solving skills. Familiarity with ticketing systems, IT service management practices, customer support platforms, and performance metrics can be valuable. Depending on the role, knowledge of cloud services, networking, cybersecurity, or enterprise software may also be important. Successful managers balance technical judgment with empathy and clear decision-making.

Career Paths and Opportunities

Technical Support Managers work across technology companies, financial services, healthcare, telecommunications, and other sectors that rely on dependable technical service. With experience, professionals may progress to senior support leadership, director of technical support, customer experience, service delivery, or IT operations roles. The best-fit opportunity depends on team size, product complexity, customer base, and the manager’s preferred balance of hands-on technical work and organizational leadership.

Find Technical Support Manager Jobs on Ladders

Use Ladders to explore vetted professional openings with salaries of $100,000 or more. Review role requirements, compare leadership opportunities, and identify positions that align with your technical background and career goals.

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$95K - $115K *

Join a team that's dedicated to enhancing equipment reliability through strategic leadership of preventive maintenance programs. Drive quality control, compliance, and continuous improvement while man...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$180K - $230K *

Join our Enterprise team as a Senior Solutions Engineer, driving success for customers by shaping deal strategies, showcasing platform value, and acting as a trusted advisor. Collaborate across teams...

CanadaRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$90K - $115K *

Elevate patient care by ensuring optimal performance of diagnostic imaging systems. Join a dedicated team to install, maintain, and repair CT, MRI, and X-ray equipment, while fostering strong relation...

North Carolina, USRemote

1 week ago

  •   Less than 5 years exp.  •   Staffing

$104K - $130K *

Lead project management efforts in mission-critical environments, overseeing design and construction phases. Collaborate with diverse teams, manage budgets, and ensure client satisfaction while drivin...

United StatesRemote

Yesterday

  •   5 - 7 years exp.  •   Technical Services

$95K - $115K *

Join a dynamic team to lead on-site project activities, ensuring cost-effective execution and compliance with quality, safety, and schedule standards throughout all project phases. Build strong relati...

Utah, USRemote

2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$140K - $175K *

Elevate your career by leading technology integration for M&A, ensuring seamless execution from due diligence to stabilization. Drive cross-functional collaboration and deliver predictable outcomes wh...

St. Louis, MORemote

2 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$125K - $150K *

Drive the evolution of a comprehensive Product Security program, overseeing security integration across multiple product offerings. Collaborate with teams to enhance security practices while ensuring...

United StatesRemote

Yesterday

  •   8 - 10 years exp.  •   Information Technology

$120K - $170K *

Transform enterprise software systems by leading design and development efforts, ensuring scalable, secure applications that meet federal mission needs while mentoring engineers and driving best pract...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$80K - $130K *

Lead dealership implementations by managing go-lives, training teams, and ensuring seamless integrations. Collaborate with stakeholders to optimize workflows and drive adoption, while traveling freque...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$85K - $100K *

Drive the development of real-time automation solutions across industries, leveraging your expertise in programming, design, and system integration to enhance operational efficiency and mentor team me...

Philadelphia, PARemote

Yesterday

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$88K - $105K *

Transform the future of automation solutions by engineering real-time controls and information systems across manufacturing environments. Collaborate with a dynamic team to enhance operational efficie...

Philadelphia, PARemote

1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$95K - $115K *

Join a team that's innovating real-time automation solutions across industries. As a Systems Engineer, you'll develop and implement cutting-edge controls, mentor peers, and enhance operational efficie...

Raleigh, NCRemote

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$90K - $110K *

Optimize real-time automation solutions across manufacturing and enterprise levels. Collaborate with engineering teams to design, implement, and enhance systems using diverse programming and design to...

Richmond, VARemote

3 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$140K - $180K *

Innovate with us as you lead technical delivery for enterprise data integration and migration projects, focusing on Higher Education and Salesforce ecosystems. Drive solution architecture, manage team...

United StatesRemote

Reposted today

  •   8 - 10 years exp.  •   Enterprise Technology

$190K - $210K *

Unlock the potential of technology leadership by guiding teams through strategic modernization and innovation. Drive accountability, empower talent, and bridge technical and business goals to enhance...

Owensboro, KYRemote

1 week ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$114K - $158K *

Drive financial excellence by leading integrated management of Technology spend, enhancing visibility, and optimizing costs through collaboration with cross-functional teams to improve processes and d...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$85K - $90K *

Engage with diverse teams to manage customer contracts and relationships for video solutions, ensuring service delivery excellence and compliance with SLAs while driving customer satisfaction and oper...

RemoteRemote

3 weeks ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$80K - $95K *

Join a team that's dedicated to advanced support for industrial control systems. As a key escalation point, you'll tackle complex issues, drive system stability, and mentor junior staff in a dynamic 2...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$110K - $130K *

Accelerate growth by leading product marketing strategies that bridge development and customer needs. Drive market success through compelling narratives, deep market insights, and impactful go-to-mark...

CanadaRemote

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$100K - $140K *

Join a dynamic team as you shape product strategy and drive innovation in assessment solutions. Collaborate with cross-functional teams to enhance user experiences and leverage emerging technologies f...

United StatesRemote

2 days ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$90K - $100K *

Transform business needs into actionable requirements, driving system enhancements and operational improvements. Collaborate across teams to ensure clarity and alignment, leveraging data analysis and...

United StatesRemote

Reposted 4 days ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$88K - $105K *

Lead cross-functional teams to resolve complex engineering challenges, ensuring seamless support and communication between clients and technical teams while managing resources and processes effectivel...

Tennessee, USRemote

Yesterday

  •   Less than 5 years exp.  •   Information Technology

$176K - $327K *

Unlock potential by leading product marketing strategies for a cutting-edge data platform. Collaborate with cross-functional teams to create compelling content that simplifies complex technology, driv...

United StatesRemote

4 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Lead the charge in ensuring seamless deployment of enterprise-grade infrastructure by integrating, testing, and validating complex systems in a controlled lab environment, enabling rapid field activat...

La Plata, MDRemote

2 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$85K - $100K *

Unlock potential by engineering real-time automation solutions across manufacturing and enterprise levels, utilizing diverse programming and design tools to enhance operational efficiency and mentor c...

Richmond, VARemote

Yesterday

  •   Less than 5 years exp.  •   Manufacturing & Automotive

Frequently Asked Questions (FAQ)

  • What does a Technical Support Manager do?question toggle

    A Technical Support Manager leads support professionals who diagnose and resolve technical issues. The role commonly includes managing escalations, setting service standards, tracking performance, improving processes, and coordinating with other departments.

  • What qualifications are typically required for Technical Support Manager jobs?question toggle

    Employers commonly look for experience in technical support or IT service operations, people-management ability, strong communication skills, and familiarity with support tools and service metrics. Some positions also require expertise in a particular technology, industry, or product.

  • What skills are important for a Technical Support Manager?question toggle

    Important skills include team leadership, customer communication, troubleshooting, escalation management, process improvement, and data-informed decision-making. Technical requirements vary based on the employer’s products and infrastructure.

  • Where do Technical Support Managers work?question toggle

    They work in many industries, including software and technology, telecommunications, healthcare, financial services, and enterprise IT. Organizations with complex products or large support operations may have dedicated technical support management teams.

  • How can I find $100,000+ Technical Support Manager jobs?question toggle

    Search Ladders for vetted professional opportunities and review listings for compensation, responsibilities, and qualifications. Ladders focuses on jobs paying $100,000 or more.