Technical Support Engineers help customers and internal teams resolve complex technology issues. They combine troubleshooting expertise, product knowledge, and clear communication to diagnose problems and keep systems and services running smoothly. Explore vetted Technical Support Engineer opportunities on Ladders, including roles paying $100,000 or more.
Responsibilities vary by employer and product, but often include investigating software, hardware, networking, or cloud-platform issues; reproducing and documenting defects; guiding users through solutions; and escalating complex incidents to engineering or product teams. Technical Support Engineers may also analyze logs, create support documentation, identify recurring problems, and contribute to product improvements.
Employers commonly seek strong analytical and troubleshooting skills, excellent written and verbal communication, and experience supporting relevant technologies. Depending on the role, useful expertise may include operating systems, networking, databases, APIs, cloud services, scripting, and customer support tools. The ability to explain technical concepts clearly and collaborate across teams is valuable.
Technical Support Engineers work across industries, including software, cybersecurity, cloud computing, telecommunications, and enterprise technology. With experience, professionals may advance into senior support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Specializing in a high-demand platform or technical domain can open additional opportunities.
Search Ladders for vetted Technical Support Engineer jobs and discover professional opportunities paying $100,000 or more. Review job requirements, compare roles, and find positions that align with your technical strengths and career goals.
ITIL Process Consultant, Problem Management Focus
$100K - $120K *
Transform IT service management by leading Change, Configuration, and Technology Asset Management processes. Drive compliance and operational excellence while mentoring peers and managing complex proj...
2 weeks ago
$70K - $115K *
Empower customer success by providing expert technical support and solutions. Take ownership of issues, ensuring timely resolutions while enhancing customer experience through effective communication...
1 week ago
System Engineer - Balance of Plant
$100K - $120K *
Drive improvements in equipment reliability and lifecycle management across generating facilities. Collaborate with diverse teams to optimize maintenance strategies and support capital projects, ensur...
3 weeks ago
Senior Server Tech Services Engineer
$96K - $173K *
Unlock potential by leading complex technical escalations and resolving high-severity hardware and network issues. Collaborate with teams to drive operational excellence on a global scale, ensuring op...
3 weeks ago
Senior Server Tech Services Engineer
$96K - $173K *
Empower our global infrastructure by resolving high-severity hardware and network issues. Lead technical escalations, mentor engineers, and drive operational excellence across one of the world's large...
3 weeks ago
$112K - $257K *
Lead the design and deployment of advanced Physical AI systems, driving innovation in robotics and autonomy. Collaborate with multidisciplinary teams to transform cutting-edge research into operationa...
1 week ago
$98K - $163K *
Join a team that's dedicated to enhancing Marine Corps test and evaluation efforts. Leverage your technical expertise to validate system requirements and ensure comprehensive testing throughout the pr...
3 weeks ago
$91K - $141K *
Join a dynamic team to support enterprise VoIP services for a Department of War agency. Analyze and resolve Tier II voice incidents, configure VoIP systems, and mentor technicians while ensuring compl...
2 weeks ago
$95K - $115K *
Contribute to the Service Engineering team by leading multi-domain technical projects, ensuring seamless integration of systems, and providing critical operational support to enhance customer satellit...
2 weeks ago
$165K - $185K *
Shape the future of missile defense by leveraging your systems engineering expertise to verify and validate capabilities within the Missile Defense System, ensuring robust performance and compliance w...
2 weeks ago
Data Center Engineer / Engineer II (US)
$107K - $173K *
Architect the future of enterprise technology infrastructure, leading strategic initiatives to enhance operational excellence and secure, scalable platforms. Drive performance metrics and build high-p...
Reposted yesterday
Senior Staff Security Engineer | Systems Engineering
$125K - $150K *
Innovate security solutions in a dynamic environment, enhancing cloud and infrastructure security. Collaborate across teams to automate processes and ensure compliance with Canadian regulations while...
5 days ago
IT Regional Support Lead - Hybrid
$80K - $95K *
Drive IT excellence by ensuring reliable systems and support across regional offices. Lead a team, manage technical challenges, and collaborate with stakeholders to enhance technology operations and s...
Yesterday
Chief Staff Engineer IV (On Call)
$249K - $291K *
Transform complex challenges into solutions by leading technology assessments, guiding task implementation, and providing expert consultation on design and testing. Collaborate with teams to ensure mi...
6 days ago
Tier 2 Service Desk Specialist
$68K - $114K *
Empower your career by providing essential IT support in a dynamic environment. Collaborate with a diverse team to resolve technical issues and enhance customer satisfaction while contributing to inno...
Today
Network & Store Technology Engineer
$84K - $126K *
Deliver exceptional IT support and network solutions for retail operations, ensuring seamless technology integration and reliability across North America. Collaborate with teams to enhance store techn...
Reposted yesterday
$95K - $115K *
Elevate software development by building AI-driven workflows and integrations. Collaborate with teams to enhance platform capabilities, ensuring secure and efficient agent-based solutions that improve...
2 days ago
Sr Engineer (Integration Test)
$88K - $92K *
Join us to enhance medical device interoperability through rigorous testing and collaboration. You'll coordinate integration efforts, ensuring quality and compliance while working with cross-functiona...
Yesterday
Sr. Product Test Engineer - Automation, ArcGIS Enterprise
$93K - $159K *
Lead the charge in enhancing software quality by designing automated testing frameworks. Collaborate across teams to address user needs and improve test processes, ensuring seamless deployment of reli...
Reposted 1 week ago
Staff Customer Qualification Engineer - 2276
$115K - $192K *
Champion customer success by managing complex SSD qualification processes, ensuring timely execution and resolution of issues while collaborating with cross-functional teams to deliver high-quality da...
3 weeks ago
$95K - $115K *
Join a team that's redefining network solutions by designing, implementing, and supporting advanced LAN, WAN, and wireless systems. Collaborate with cross-functional leaders to enhance network strateg...
3 weeks ago
Software Test Engineer (Engineer III)
$95K - $115K *
Join a dynamic team to elevate software quality through innovative testing strategies, ensuring robust performance and scalability. Collaborate cross-functionally to drive testing initiatives and enha...
2 weeks ago
$150K - $180K *
Lead innovative technical solutions by collaborating with sales teams to address customer needs, manage engineering projects, and deliver custom system designs from concept to production, ensuring hig...
1 month ago
$70K - $110K *
Champion the implementation and support of Windows Server environments, ensuring optimal performance and security across diverse customer infrastructures while collaborating with technical teams and s...
1 week ago
Senior Network Deployment Engineer
$208K - $333K *
Lead the charge in complex network deployment projects, overseeing design, implementation, and optimization of high-performance infrastructures while driving automation initiatives and collaborating w...
Yesterday
What does a Technical Support Engineer do?
A Technical Support Engineer diagnoses and resolves technical issues for customers or internal users. The role may involve troubleshooting products and systems, analyzing logs, documenting solutions, escalating defects, and working with engineering teams.
What skills are important for Technical Support Engineers?
Important skills include systematic troubleshooting, technical expertise relevant to the product, clear communication, customer service, and collaboration. Some roles also require experience with networking, cloud platforms, databases, APIs, scripting, or specific operating systems.
What qualifications do employers look for?
Requirements vary. Employers may value a degree or equivalent practical experience, hands-on knowledge of relevant technologies, and a track record in technical support or systems troubleshooting. Certifications can be helpful for roles focused on particular platforms or specialties.
Where do Technical Support Engineers work?
They work in industries such as software, cloud computing, cybersecurity, telecommunications, and enterprise technology, supporting products and systems used by businesses or consumers.
What career paths can follow a Technical Support Engineer role?
Experienced professionals may move into senior technical support, solutions engineering, technical account management, customer success, product operations, or software and systems engineering.
How can I find Technical Support Engineer jobs paying $100,000 or more?
Search Ladders for vetted Technical Support Engineer opportunities and review listings for compensation, technical requirements, and experience expectations.