Technical Support Engineers help customers and internal teams resolve complex technology issues. They combine troubleshooting expertise, product knowledge, and clear communication to diagnose problems and keep systems and services running smoothly. Explore vetted Technical Support Engineer opportunities on Ladders, including roles paying $100,000 or more.
Responsibilities vary by employer and product, but often include investigating software, hardware, networking, or cloud-platform issues; reproducing and documenting defects; guiding users through solutions; and escalating complex incidents to engineering or product teams. Technical Support Engineers may also analyze logs, create support documentation, identify recurring problems, and contribute to product improvements.
Employers commonly seek strong analytical and troubleshooting skills, excellent written and verbal communication, and experience supporting relevant technologies. Depending on the role, useful expertise may include operating systems, networking, databases, APIs, cloud services, scripting, and customer support tools. The ability to explain technical concepts clearly and collaborate across teams is valuable.
Technical Support Engineers work across industries, including software, cybersecurity, cloud computing, telecommunications, and enterprise technology. With experience, professionals may advance into senior support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Specializing in a high-demand platform or technical domain can open additional opportunities.
Search Ladders for vetted Technical Support Engineer jobs and discover professional opportunities paying $100,000 or more. Review job requirements, compare roles, and find positions that align with your technical strengths and career goals.
Sr. Network Solution Architect/Sales Engineer
$110K - $130K *
Lead pre-sales engineering efforts, crafting innovative networking and security solutions. Collaborate with teams to address customer needs, drive revenue, and mentor peers while staying current with...
3 weeks ago
$88K - $105K *
Champion reliability and efficiency in production equipment by leading improvements, troubleshooting issues, and collaborating with cross-functional teams to enhance performance and minimize downtime...
1 week ago
$95K - $115K *
Accelerate your career by managing IT support operations, leading a team to deliver exceptional technical assistance, optimizing processes, and enhancing user satisfaction through innovative solutions...
1 week ago
Product Support Sales Representative (PSSR)
$90K - $110K *
Unlock potential by driving parts and service sales through exceptional customer relationships and technical expertise. Collaborate with teams to enhance customer satisfaction and achieve sales object...
Today
Staff Site Reliability Engineer
$120K - $145K *
Innovate your career by enhancing system reliability and performance. As a key player, you'll implement SRE best practices, automate processes, and collaborate across teams to drive uptime and efficie...
Reposted 4 days ago
$92K - $154K *
Shape the future of organizational success by leading strategic initiatives, managing team performance, and enhancing operational efficiency. Collaborate with leadership to drive goals and foster a cu...
Today
$75K - $98K *
Transform software integration with our DevOps team, enhancing CI/CD pipelines for cutting-edge radar systems. Collaborate across virtualized environments to ensure rapid testing, leveraging modern te...
Reposted 1 week ago
Senior Support Engineer - Toronto
$120K - $145K *
Support strategic enterprise accounts by tackling complex technical challenges. Collaborate with product teams to design operational processes and enhance monitoring strategies for optimal customer ex...
Reposted 1 week ago
$80K - $95K *
Champion quality and compliance as you lead critical testing activities, ensuring adherence to standards while collaborating with teams to enhance product performance and customer satisfaction in a dy...
Reposted 3 weeks ago
$99K - $225K *
Lead the charge in advancing optical technologies, transforming R&D prototypes into robust systems. Collaborate with multidisciplinary teams to ensure reliability and manufacturability while guiding p...
3 weeks ago
$110K - $140K *
Lead the charge in designing and securing IT/OT environments for clients in Life Sciences and Critical Infrastructure. Balance technical execution with mentorship and client engagement, ensuring high...
2 weeks ago
$66K - $104K *
Join a team that's dedicated to optimizing server operations and lifecycle management. You'll coordinate provisioning, troubleshoot issues, and collaborate with vendors to ensure seamless service deli...
4 weeks ago
$80K - $95K *
Help us ensure the reliability and performance of critical IT systems by managing infrastructure, providing support, and collaborating on modernization efforts to enhance enterprise applications and s...
2 weeks ago
$80K - $95K *
Join a team that's pivotal in bridging client needs with manufacturing capabilities, delivering reliable medium-voltage transformer solutions for critical infrastructure projects in data centers and r...
2 weeks ago
Linux Systems Engineering Senior Specialist
$87K - $131K *
Unlock potential by leading Linux systems engineering efforts to enhance cybersecurity compliance and operational efficiency in a dynamic DOD environment. Collaborate with stakeholders to deliver inno...
1 week ago
Digital Services Application Engineer
$60K - $109K *
Unlock potential by analyzing building and energy data to drive sustainability. Lead strategic reviews, optimize operations, and collaborate with teams to enhance service agreements while ensuring saf...
Reposted 2 days ago
Digital Services Application Engineer
$60K - $109K *
Empower our team by analyzing building and energy data to drive sustainability. Lead strategic reviews, optimize operations, and collaborate with clients to enhance service agreements while ensuring s...
Reposted 2 days ago
$120K - $145K *
Unlock potential by leading electrical engineering efforts for facility construction, installation, and commissioning. Drive compliance, oversee power distribution, and ensure safe operations while co...
3 weeks ago
$110K - $130K *
Drive electrical engineering excellence by leading facility construction, installation, and commissioning efforts. Collaborate with teams to ensure compliance, troubleshoot issues, and establish robus...
3 weeks ago
Systems Engineer - Mechatronics, Electrical
$95K - $137K *
Unlock your potential as a Systems Engineer, driving innovation in mechatronics and electrical systems. Collaborate across teams to enhance robotic platforms through troubleshooting, analysis, and rel...
5 days ago
$80K - $120K *
Partner with us to enhance safety in Marine Corps weapons systems through rigorous analysis and collaboration. Leverage your expertise to identify risks, recommend mitigations, and ensure compliance w...
1 week ago
Technical Staff Engineer - Software
$91K - $232K *
Develop innovative embedded software solutions for high-precision timing systems. Collaborate with cross-functional teams to ensure reliability and performance while leading the design and implementat...
4 weeks ago
$95K - $137K *
Lead the charge in transforming IT support through automation and AI, enhancing employee experience and operational efficiency while proactively addressing recurring issues and optimizing helpdesk wor...
3 weeks ago
$80K - $95K *
Unlock potential by driving manufacturing excellence through process optimization, technical support, and collaboration with cross-functional teams. Ensure quality and efficiency in product developmen...
2 weeks ago
$75K - $97K *
Join a dynamic R&D team to support medical device product design and testing. Utilize your technical skills to ensure compliance, troubleshoot issues, and contribute to innovative solutions that enhan...
Reposted 1 week ago
What does a Technical Support Engineer do?
A Technical Support Engineer diagnoses and resolves technical issues for customers or internal users. The role may involve troubleshooting products and systems, analyzing logs, documenting solutions, escalating defects, and working with engineering teams.
What skills are important for Technical Support Engineers?
Important skills include systematic troubleshooting, technical expertise relevant to the product, clear communication, customer service, and collaboration. Some roles also require experience with networking, cloud platforms, databases, APIs, scripting, or specific operating systems.
What qualifications do employers look for?
Requirements vary. Employers may value a degree or equivalent practical experience, hands-on knowledge of relevant technologies, and a track record in technical support or systems troubleshooting. Certifications can be helpful for roles focused on particular platforms or specialties.
Where do Technical Support Engineers work?
They work in industries such as software, cloud computing, cybersecurity, telecommunications, and enterprise technology, supporting products and systems used by businesses or consumers.
What career paths can follow a Technical Support Engineer role?
Experienced professionals may move into senior technical support, solutions engineering, technical account management, customer success, product operations, or software and systems engineering.
How can I find Technical Support Engineer jobs paying $100,000 or more?
Search Ladders for vetted Technical Support Engineer opportunities and review listings for compensation, technical requirements, and experience expectations.