Technical Support Engineers help customers and internal teams resolve complex technology issues. They combine troubleshooting expertise, product knowledge, and clear communication to diagnose problems and keep systems and services running smoothly. Explore vetted Technical Support Engineer opportunities on Ladders, including roles paying $100,000 or more.
Responsibilities vary by employer and product, but often include investigating software, hardware, networking, or cloud-platform issues; reproducing and documenting defects; guiding users through solutions; and escalating complex incidents to engineering or product teams. Technical Support Engineers may also analyze logs, create support documentation, identify recurring problems, and contribute to product improvements.
Employers commonly seek strong analytical and troubleshooting skills, excellent written and verbal communication, and experience supporting relevant technologies. Depending on the role, useful expertise may include operating systems, networking, databases, APIs, cloud services, scripting, and customer support tools. The ability to explain technical concepts clearly and collaborate across teams is valuable.
Technical Support Engineers work across industries, including software, cybersecurity, cloud computing, telecommunications, and enterprise technology. With experience, professionals may advance into senior support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Specializing in a high-demand platform or technical domain can open additional opportunities.
Search Ladders for vetted Technical Support Engineer jobs and discover professional opportunities paying $100,000 or more. Review job requirements, compare roles, and find positions that align with your technical strengths and career goals.
$69K - $141K *
Elevate your software engineering career by developing mission-critical space system software. Collaborate with senior engineers, implement features independently, and deepen your technical skills in...
2 weeks ago
$69K - $141K *
Join a dynamic team as a Software Engineer, contributing to mission-critical space systems. Leverage your 3+ years of experience to develop robust software solutions, collaborate with experts, and enh...
2 weeks ago
$69K - $141K *
Join us to elevate your software engineering career by developing mission-critical space system software. Collaborate with senior engineers, implement features independently, and deepen your technical...
2 weeks ago
$69K - $141K *
Grow your career as a Software Engineer, delivering impactful solutions in the space domain. Collaborate with senior engineers, tackle complex challenges, and enhance your skills while contributing to...
2 weeks ago
$69K - $141K *
Join a dynamic team to develop mission-critical software for space systems. Leverage your 3+ years of experience to implement features, collaborate with experts, and enhance your skills in a supportiv...
2 weeks ago
$69K - $141K *
Join a team that's shaping the future of space technology! As a Software Engineer, you'll develop mission-critical software, collaborate with experts, and enhance your skills while delivering impactfu...
2 weeks ago
$76K - $155K *
Unlock potential by contributing to innovative software solutions in cybersecurity. Collaborate with a dynamic team to tackle complex networking challenges, enhancing operational success for federal c...
2 weeks ago
$86K - $198K *
Drive your career forward by developing and maintaining secure PKI solutions that enhance operational efficiency and meet customer needs. Collaborate with cross-functional teams to deliver innovative...
2 weeks ago
$86K - $198K *
Engage with us to develop and maintain secure PKI solutions that enhance operational efficiency. Collaborate with diverse teams to translate customer needs into effective technical specifications and...
2 weeks ago
$86K - $198K *
Reimagine cybersecurity solutions by developing and maintaining robust PKI systems. Collaborate with diverse teams to enhance operational efficiency and safeguard critical infrastructure while ensurin...
2 weeks ago
$86K - $198K *
Champion the development of secure, scalable PKI solutions, collaborating with cross-functional teams to enhance operational efficiency and meet technical requirements while safeguarding critical syst...
2 weeks ago
$86K - $198K *
Lead the charge in developing and maintaining secure PKI solutions that align with Navy and DoD standards, ensuring operational efficiency and collaboration with cross-functional teams to meet technic...
2 weeks ago
$86K - $198K *
Join us to innovate secure, scalable PKI solutions that enhance cybersecurity. Collaborate with diverse teams to translate operational needs into technical specifications, ensuring compliance with Nav...
2 weeks ago
$108K - $130K *
Elevate network engineering capabilities by providing comprehensive support across the lifecycle of tactical network systems, ensuring secure information exchange and compliance within multidisciplina...
4 weeks ago
$193K - $289K *
Transform customer challenges into innovative solutions by leveraging your technical expertise in a dynamic Systems Engineering team. Collaborate with sales to drive success and foster long-term relat...
1 week ago
$165K - $248K *
Collaborate with sales teams to deliver innovative cloud solutions, leveraging technical expertise to drive customer success and business transformation. Engage directly with clients, manage complex a...
2 weeks ago
$110K - $130K *
Transform NASA's Enterprise operations by leading the implementation and optimization of the Maximo Application Suite, ensuring a secure and high-performing environment while collaborating with techni...
6 days ago
$105K - $115K *
Lead the charge in delivering innovative water treatment solutions by combining technical expertise with customer engagement. Collaborate with teams to optimize systems and enhance operational efficie...
Reposted 1 week ago
$95K - $130K *
Join our dynamic IT team to deliver exceptional support, enhance operations, and manage modern SaaS environments. Collaborate with cross-functional teams to drive efficiency and improve employee exper...
2 days ago
$93K - $106K *
Join a team that's dedicated to delivering top-notch field support for high-end scientific equipment. Utilize your HVAC expertise to troubleshoot, repair, and maintain complex systems while traveling...
4 days ago
$79K - $91K *
Champion the future of high-end scientific equipment by providing expert field service support. Utilize your HVAC and refrigeration skills to troubleshoot, repair, and maintain complex systems while t...
5 days ago
$100K - $160K *
Join a team that's leading engineering efforts for Foreign Military Sales programs, overseeing integration and installation work packages across multiple countries while ensuring technical excellence...
2 weeks ago
$100K - $160K *
Lead engineering efforts by overseeing integration and installation work packages for multiple customer countries, ensuring technical excellence and compliance in Foreign Military Sales programs...
2 weeks ago
Field Services Engineer - 911 Specialist
$78K - $115K *
Lead the charge in providing expert 9-1-1 technical support to customers, ensuring timely resolution of issues through independent judgment and effective communication. Collaborate with teams while tr...
4 weeks ago
$85K - $150K *
Empower customer success by promoting and supporting advanced optical products. Engage in consultative sales, manage relationships, and provide technical expertise to drive growth in defense and resea...
Reposted 6 days ago
What does a Technical Support Engineer do?
A Technical Support Engineer diagnoses and resolves technical issues for customers or internal users. The role may involve troubleshooting products and systems, analyzing logs, documenting solutions, escalating defects, and working with engineering teams.
What skills are important for Technical Support Engineers?
Important skills include systematic troubleshooting, technical expertise relevant to the product, clear communication, customer service, and collaboration. Some roles also require experience with networking, cloud platforms, databases, APIs, scripting, or specific operating systems.
What qualifications do employers look for?
Requirements vary. Employers may value a degree or equivalent practical experience, hands-on knowledge of relevant technologies, and a track record in technical support or systems troubleshooting. Certifications can be helpful for roles focused on particular platforms or specialties.
Where do Technical Support Engineers work?
They work in industries such as software, cloud computing, cybersecurity, telecommunications, and enterprise technology, supporting products and systems used by businesses or consumers.
What career paths can follow a Technical Support Engineer role?
Experienced professionals may move into senior technical support, solutions engineering, technical account management, customer success, product operations, or software and systems engineering.
How can I find Technical Support Engineer jobs paying $100,000 or more?
Search Ladders for vetted Technical Support Engineer opportunities and review listings for compensation, technical requirements, and experience expectations.