Technical Support Engineers help customers and internal teams resolve complex technology issues. They combine troubleshooting expertise, product knowledge, and clear communication to diagnose problems and keep systems and services running smoothly. Explore vetted Technical Support Engineer opportunities on Ladders, including roles paying $100,000 or more.
Responsibilities vary by employer and product, but often include investigating software, hardware, networking, or cloud-platform issues; reproducing and documenting defects; guiding users through solutions; and escalating complex incidents to engineering or product teams. Technical Support Engineers may also analyze logs, create support documentation, identify recurring problems, and contribute to product improvements.
Employers commonly seek strong analytical and troubleshooting skills, excellent written and verbal communication, and experience supporting relevant technologies. Depending on the role, useful expertise may include operating systems, networking, databases, APIs, cloud services, scripting, and customer support tools. The ability to explain technical concepts clearly and collaborate across teams is valuable.
Technical Support Engineers work across industries, including software, cybersecurity, cloud computing, telecommunications, and enterprise technology. With experience, professionals may advance into senior support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Specializing in a high-demand platform or technical domain can open additional opportunities.
Search Ladders for vetted Technical Support Engineer jobs and discover professional opportunities paying $100,000 or more. Review job requirements, compare roles, and find positions that align with your technical strengths and career goals.
VIE - IT & Lab Infrastructure Engineer
$80K - $95K *
Execute hands-on management of IT and lab infrastructure, ensuring optimal performance and reliability. Collaborate with cross-functional teams to troubleshoot issues, enhance operations, and drive co...
4 weeks ago
Software Engineer - Integration Center
$140K - $180K *
Drive the development of robust applications for enterprise data center automation, enhancing deployment workflows and integrating hardware solutions. Collaborate with cross-functional teams to create...
2 weeks ago
Software Engineer 2 (FST - 135)
$110K - $130K *
Unlock backend development potential by creating scalable solutions utilizing Java frameworks like Spring. Collaborate in Agile teams to drive project success with strong debugging, coding standards...
Reposted 2 weeks ago
$80K - $95K *
Join a dynamic team to provide technical ownership of critical manufacturing equipment, ensuring safe and high-quality pharmaceutical production while collaborating closely with cross-functional teams...
3 weeks ago
$130K - $160K *
Transform enterprise validation environments by leading operations and strategic planning for a cutting-edge lab. Collaborate across teams to ensure infrastructure reliability, security, and scalabili...
1 week ago
$110K - $130K *
Join us to develop and enhance innovative software solutions that support critical missions. Collaborate with cross-functional teams to ensure application reliability and security while leveraging mod...
3 weeks ago
$104K - $145K *
Empower our team as a Systems Engineer, providing advanced technical support and proactive infrastructure management across diverse environments. Collaborate with clients and internal teams to deliver...
1 week ago
$56K - $105K *
Drive your career forward by leading shipboard installation tasks for Aegis Weapon Systems. Collaborate with teams to ensure quality and efficiency in cable handling, installation, and testing while m...
2 days ago
$104K - $146K *
Elevate your career by driving innovative grid solutions through engineering analysis and strategic investment planning. Collaborate cross-functionally to assess and implement non-wires solutions that...
2 days ago
$104K - $146K *
Elevate your career by providing engineering support to enhance the reliability and safety of electrical distribution systems. Collaborate with diverse teams to develop policies and drive continuous i...
1 week ago
$95K - $115K *
Join a team that's dedicated to delivering flawless execution through technical job program design, ensuring client objectives are met while maximizing revenue potential and fostering continuous impro...
Yesterday
$80K - $95K *
Join a team that's driving innovation in systems engineering through technical planning, integration, and performance tracking. Contribute to impactful projects while enhancing your skills in a collab...
Reposted yesterday
$95K - $115K *
Lead the charge in systems engineering by integrating technical planning with effective analysis and management of program requirements for total systems under new funding initiatives...
Reposted 2 days ago
Directed Energy Systems Engineer
$99K - $225K *
Analyze and evaluate advanced directed energy weapon systems to ensure safety and effectiveness for military applications. Collaborate with multidisciplinary teams to assess technologies and provide t...
Reposted 1 week ago
Directed Energy Systems Engineer
$99K - $225K *
Champion the future of directed energy systems by evaluating advanced weapon technologies, ensuring safety and effectiveness for warfighters. Collaborate with multidisciplinary teams to assess perform...
Reposted 1 week ago
Operations Engineer, AMZL Operations Integration Engineering
$68K - $103K *
Empower operational excellence by integrating innovative automation technologies across logistics networks. Lead cross-functional teams through pilot planning and expansion phases, ensuring successful...
3 weeks ago
$125K - $175K *
Champion innovative solutions by leading complex systems engineering projects, focusing on the development, integration, and testing of advanced military systems and airborne platforms while guiding a...
6 days ago
Senior DevSecOps/Cloud Platform Engineer
$110K - $130K *
Advance our cloud infrastructure by managing DevSecOps practices, enhancing automation, and ensuring security compliance in a dynamic AWS GovCloud environment. Collaborate with teams to optimize deplo...
Reposted yesterday
Solutions Engineer - Commercial
$100K - $140K *
Drive innovative infrastructure solutions by collaborating with account teams to assess customer data center needs, design tailored strategies, and build technical relationships with partners, ensurin...
4 weeks ago
$75K - $90K *
Optimize network performance and security by configuring and maintaining infrastructure components. Collaborate with mission partners to resolve connectivity issues and ensure seamless integration acr...
Today
Field Service Engineer III, IOMS
$75K - $108K *
Join a team that's dedicated to advancing scientific innovation. As a Field Service Engineer III, you'll provide expert installation and maintenance for analytical equipment, ensuring optimal performa...
Yesterday
R&D Engineer Cable and Kits - EHT
$80K - $95K *
Advance innovative heat trace cable solutions by leading R&D projects from concept to launch. Collaborate with cross-functional teams to ensure product safety, reliability, and compliance while enhanc...
2 weeks ago
$114K - $190K *
Lead the charge in managing and optimizing bare-metal Linux and Kubernetes infrastructure. Drive innovation through automated GitOps workflows and GPU integration, enhancing high-performance computing...
1 week ago
$95K - $115K *
Optimize cloud infrastructure and CI/CD pipelines while collaborating with cross-functional teams to enhance software delivery and system performance. Drive automation and maintain technical documenta...
3 weeks ago
IT Technology Services Senior Specialist
$127K - $216K *
Drive customer engagement by orchestrating technology and cloud service delivery. Collaborate with stakeholders to analyze technical requirements and ensure seamless execution of SAP solutions, enhanc...
Reposted 2 days ago
What does a Technical Support Engineer do?
A Technical Support Engineer diagnoses and resolves technical issues for customers or internal users. The role may involve troubleshooting products and systems, analyzing logs, documenting solutions, escalating defects, and working with engineering teams.
What skills are important for Technical Support Engineers?
Important skills include systematic troubleshooting, technical expertise relevant to the product, clear communication, customer service, and collaboration. Some roles also require experience with networking, cloud platforms, databases, APIs, scripting, or specific operating systems.
What qualifications do employers look for?
Requirements vary. Employers may value a degree or equivalent practical experience, hands-on knowledge of relevant technologies, and a track record in technical support or systems troubleshooting. Certifications can be helpful for roles focused on particular platforms or specialties.
Where do Technical Support Engineers work?
They work in industries such as software, cloud computing, cybersecurity, telecommunications, and enterprise technology, supporting products and systems used by businesses or consumers.
What career paths can follow a Technical Support Engineer role?
Experienced professionals may move into senior technical support, solutions engineering, technical account management, customer success, product operations, or software and systems engineering.
How can I find Technical Support Engineer jobs paying $100,000 or more?
Search Ladders for vetted Technical Support Engineer opportunities and review listings for compensation, technical requirements, and experience expectations.