Technical Support Engineers help customers and internal teams resolve complex technology issues. They combine troubleshooting expertise, product knowledge, and clear communication to diagnose problems and keep systems and services running smoothly. Explore vetted Technical Support Engineer opportunities on Ladders, including roles paying $100,000 or more.
Responsibilities vary by employer and product, but often include investigating software, hardware, networking, or cloud-platform issues; reproducing and documenting defects; guiding users through solutions; and escalating complex incidents to engineering or product teams. Technical Support Engineers may also analyze logs, create support documentation, identify recurring problems, and contribute to product improvements.
Employers commonly seek strong analytical and troubleshooting skills, excellent written and verbal communication, and experience supporting relevant technologies. Depending on the role, useful expertise may include operating systems, networking, databases, APIs, cloud services, scripting, and customer support tools. The ability to explain technical concepts clearly and collaborate across teams is valuable.
Technical Support Engineers work across industries, including software, cybersecurity, cloud computing, telecommunications, and enterprise technology. With experience, professionals may advance into senior support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Specializing in a high-demand platform or technical domain can open additional opportunities.
Search Ladders for vetted Technical Support Engineer jobs and discover professional opportunities paying $100,000 or more. Review job requirements, compare roles, and find positions that align with your technical strengths and career goals.
$80K - $88K *
Elevate supply chain operations by leading a dedicated team to ensure timely logistics support for critical projects. Collaborate with stakeholders to maintain accountability and enhance processes whi...
2 weeks ago
Communications Specialist, Senior
$77K - $176K *
Empower senior leaders by crafting strategic communications that drive engagement and clarity. Lead the development of impactful messaging and deliverables, ensuring alignment with organizational goal...
2 weeks ago
Senior Director, Technical Support
$174K - $260K *
Lead the charge in transforming Technical Support into a proactive, AI-aligned organization. Drive strategy, develop leadership, and enhance customer experience while ensuring operational efficiency a...
1 week ago
Senior Director, Technical Support
$174K - $260K *
Innovate and lead our Technical Support organization, driving operational efficiency and cultural change while ensuring high-quality customer resolutions and proactive engagement with AI teams...
1 week ago
Senior Director, Technical Support
$174K - $260K *
Lead the evolution of Technical Support, driving operational efficiency and cultural change while ensuring high-quality customer resolutions and proactive engagement with AI teams...
2 weeks ago
Senior Director, Technical Support
$174K - $260K *
Lead the charge in transforming our Technical Support organization by setting strategic direction, fostering a high-performance culture, and integrating AI-driven solutions to enhance customer experie...
2 weeks ago
$78K - $250K *
Engage in critical systems engineering efforts, analyzing and modernizing authorization services. Collaborate with government representatives to enhance IT infrastructure and ensure effective stakehol...
4 weeks ago
Special Communications Tech Writer - Science & Technology US Army Support
$110K - $125K *
Join a dynamic team to craft strategic narratives that bridge technical development and executive communication, supporting vital U.S. Army initiatives through compelling documentation and cross-funct...
5 days ago
Special Communications Tech Writer - Science & Technology US Army Support
$110K - $125K *
Deliver compelling technical narratives and strategic communications to support advanced R&D initiatives for the U.S. Army, bridging engineering insights with executive-level justification to secure v...
5 days ago
Systems Engineer (Expert) #892
$130K - $155K *
Drive innovation in multi-discipline systems engineering, leading teams to enhance reliability and resiliency across geospatial intelligence solutions for government agencies, ensuring the highest qua...
Reposted 2 days ago
STS Endpoint Security Engineer
$91K - $170K *
Grow your career with a global team focused on engineering and implementing security solutions across multi-cloud and on-premise environments, ensuring compliance and innovation while collaborating wi...
4 weeks ago
Test & Validation Integration Engineer - Federal Customer
$110K - $130K *
Lead the charge in ensuring seamless deployment of enterprise-grade infrastructure by integrating, testing, and validating complex systems in a controlled lab environment, enabling rapid field activat...
3 weeks ago
$120K - $145K *
Elevate the performance of our Linux infrastructure by ensuring stability, security, and efficiency. Drive automation and support EDA environments while managing complex technical challenges and enhan...
2 weeks ago
$84K - $114K *
Join a team that's dedicated to providing top-notch IT support for engineering and laboratory environments. You'll ensure seamless technology operations, troubleshoot issues, and collaborate with IT t...
2 weeks ago
Platform Engineer, Product Team
$95K - $115K *
Transform the future of product success by ensuring seamless onboarding and optimization in production environments. Collaborate closely with teams to implement robust DevSecOps pipelines and maintain...
Reposted today
Platform Engineer, Product Team
$95K - $115K *
Drive technical excellence by onboarding teams into production environments, ensuring optimal performance of containerized applications and DevSecOps implementations through collaboration and innovati...
Reposted today
Sr. Solutions Engineer (Remote)
$95K - $115K *
Join a team that's dedicated to delivering technical solutions and support. You'll manage software implementations, maintain cloud environments, and provide training, all while ensuring high standards...
2 weeks ago
Sr. Solutions Engineer (Remote)
$110K - $130K *
Unlock potential by joining a dynamic team that delivers technical solutions and support for cloud environments. Engage in software implementations, migrations, and training while ensuring high standa...
2 weeks ago
Technology - Senior Engineer/Engineer, Cybersecurity
$100K - $300K *
Elevate cybersecurity by engineering and automating secure solutions across enterprise technology, hybrid cloud, and AI environments. Collaborate with teams to implement controls, enhance security pos...
2 weeks ago
$147K - $205K *
Grow your career with a dynamic team focused on developing cloud-based solutions. Engage in the full software development lifecycle, lead technical initiatives, and enhance system performance while en...
6 days ago
$120K - $145K *
Optimize cloud services by developing and maintaining automation tools that enhance reliability and efficiency. Collaborate with engineers to streamline operations, troubleshoot issues, and improve wo...
4 weeks ago
$80K - $95K *
Unlock potential by leading performance testing in a dynamic lab setting, ensuring compliance and collaboration with clients. Design test setups and create comprehensive documentation while establishi...
Reposted 1 week ago
$116K - $136K *
Help us build robust IT infrastructure by automating processes and enhancing systems. You'll support engineering and operations, ensuring seamless access and compliance while reducing support volume t...
2 weeks ago
$86K - $198K *
Shape the future of cloud solutions by collaborating with architects and engineers to design, deploy, and manage innovative cloud environments, enhancing mission capabilities and driving transformatio...
2 weeks ago
$86K - $198K *
Elevate cloud solutions by collaborating with architects and engineers to design, deploy, and manage innovative cloud environments, enhancing enterprise capabilities and supporting mission-critical wo...
2 weeks ago
What does a Technical Support Engineer do?
A Technical Support Engineer diagnoses and resolves technical issues for customers or internal users. The role may involve troubleshooting products and systems, analyzing logs, documenting solutions, escalating defects, and working with engineering teams.
What skills are important for Technical Support Engineers?
Important skills include systematic troubleshooting, technical expertise relevant to the product, clear communication, customer service, and collaboration. Some roles also require experience with networking, cloud platforms, databases, APIs, scripting, or specific operating systems.
What qualifications do employers look for?
Requirements vary. Employers may value a degree or equivalent practical experience, hands-on knowledge of relevant technologies, and a track record in technical support or systems troubleshooting. Certifications can be helpful for roles focused on particular platforms or specialties.
Where do Technical Support Engineers work?
They work in industries such as software, cloud computing, cybersecurity, telecommunications, and enterprise technology, supporting products and systems used by businesses or consumers.
What career paths can follow a Technical Support Engineer role?
Experienced professionals may move into senior technical support, solutions engineering, technical account management, customer success, product operations, or software and systems engineering.
How can I find Technical Support Engineer jobs paying $100,000 or more?
Search Ladders for vetted Technical Support Engineer opportunities and review listings for compensation, technical requirements, and experience expectations.