Explore Technical Support Engineer Jobs

Technical Support Engineers help customers and internal teams resolve complex technology issues. They combine troubleshooting expertise, product knowledge, and clear communication to diagnose problems and keep systems and services running smoothly. Explore vetted Technical Support Engineer opportunities on Ladders, including roles paying $100,000 or more.

What Does a Technical Support Engineer Do?

Responsibilities vary by employer and product, but often include investigating software, hardware, networking, or cloud-platform issues; reproducing and documenting defects; guiding users through solutions; and escalating complex incidents to engineering or product teams. Technical Support Engineers may also analyze logs, create support documentation, identify recurring problems, and contribute to product improvements.

Skills and Qualifications

Employers commonly seek strong analytical and troubleshooting skills, excellent written and verbal communication, and experience supporting relevant technologies. Depending on the role, useful expertise may include operating systems, networking, databases, APIs, cloud services, scripting, and customer support tools. The ability to explain technical concepts clearly and collaborate across teams is valuable.

Career Paths and Opportunities

Technical Support Engineers work across industries, including software, cybersecurity, cloud computing, telecommunications, and enterprise technology. With experience, professionals may advance into senior support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Specializing in a high-demand platform or technical domain can open additional opportunities.

Find Technical Support Engineer Jobs on Ladders

Search Ladders for vetted Technical Support Engineer jobs and discover professional opportunities paying $100,000 or more. Review job requirements, compare roles, and find positions that align with your technical strengths and career goals.

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$77K - $132K *

Elevate your career by providing expert field support for power distribution systems. Engage in hands-on commissioning, testing, and troubleshooting across diverse industrial environments, ensuring re...

2 weeks ago

  •   Less than 5 years exp.  •   Business Services

$94K - $161K *

Unlock potential by delivering expert field service for low- and medium-voltage power distribution systems. Lead installation, testing, and troubleshooting while supporting diverse customers across No...

1 week ago

  •   8 - 10 years exp.  •   Business Services

$95K - $115K *

Shape the future of complex systems engineering by leveraging your expertise in Linux, Windows, and RF/SIGINT technologies. Collaborate with diverse teams to enhance system architecture, integration...

1 week ago

  •   11 - 15 years exp.  •   Information Technology

$108K - $130K *

Lead the charge in supporting complex system and network infrastructure within RF and SIGINT environments. Utilize your expertise in Linux, Windows, and networking to enhance system performance and en...

1 week ago

  •   11 - 15 years exp.  •   Information Technology

$88K - $110K *

Tackle complex IT challenges by providing dedicated support to VIP users, ensuring seamless technology experiences across multiple platforms. Collaborate with teams to enhance service quality and driv...

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Food & Beverages

$120K - $145K *

Join a dynamic team to lead engineering efforts in AI server repair, driving process improvements and technical excellence while managing a multidisciplinary group of engineers to enhance operational...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Information Technology

$100K - $120K *

Join a team that's shaping the future of server technology by leveraging your engineering expertise to support high-visibility accounts and drive innovative solutions in a collaborative environment...

1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Lead a dynamic Service Desk team to enhance IT support operations, drive service excellence, and foster a culture of continuous improvement while managing critical incidents and strategic initiatives...

Reposted 5 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$110K - $130K *

Design and implement enterprise network solutions, ensuring optimal performance and security across complex environments. Collaborate with teams to enhance network services and drive continuous improv...

Today

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Engineer robust enterprise network solutions, ensuring optimal performance, security, and scalability across diverse environments. Collaborate with teams to drive continuous improvement and resolve co...

Today

  •   Less than 5 years exp.  •   Information Technology

$87K - $131K *

Join a dynamic team as you support engineering projects, collaborating across functions to ensure successful execution. This entry-level role offers opportunities for growth while applying your techni...

5 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$320K - $405K *

Transform the future of data center engineering by resolving on-site technical issues, collaborating with contractors, and ensuring project success through effective problem-solving and communication...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$320K - $405K *

Empower our engineering team by resolving on-site technical issues, ensuring project success through collaboration with contractors and engineers, and driving improvements in design and processes acro...

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$85K - $103K *

Optimize test engineering solutions by enhancing fixture designs and supporting production processes. Collaborate with teams to troubleshoot and improve test coverage for advanced optical systems, ens...

Waterdown, ONIn-Person

3 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$78K - $250K *

Elevate your career by leading systems engineering efforts, optimizing security, and managing hybrid infrastructures. Collaborate with teams to implement automation and enhance virtual environments wh...

1 week ago

  •   15+ years exp.  •   Information Technology

$120K - $145K *

Transform technical specifications management by collaborating with stakeholders to enhance and maintain a comprehensive repository, utilizing structured systems engineering practices to meet diverse...

Yesterday

  •   11 - 15 years exp.  •   Technical Services

$200K - $300K *

Grow your career with a pioneering team that integrates ML models into real-time vehicle systems, optimizing performance and reliability while shaping the future of autonomous driving technology...

5 days ago

  •   5 - 7 years exp.  •   Information Technology

$64K - $104K *

Empower production efficiency by collaborating with a multi-disciplinary team to enhance automation systems. Drive continuous improvement and ensure maximum uptime in manufacturing operations through...

1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$99K - $225K *

Engineer cutting-edge machine learning solutions to enhance national security. Lead model training, testing, and deployment while collaborating with a skilled team to deliver innovative, mission-criti...

6 days ago

  •   5 - 7 years exp.  •   Business Services

$64K - $104K *

Champion the efficiency of manufacturing automation systems by troubleshooting, optimizing, and supporting production operations. Collaborate with cross-functional teams to enhance system reliability...

1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$150K - $271K *

Accelerate progress at our organization by enhancing system reliability and resilience. Utilize site reliability engineering principles and automation to improve software development efficiency and re...

3 weeks ago

  •   5 - 7 years exp.  •   Transportation

$150K - $271K *

Lead the charge in enhancing system reliability and resilience through site reliability engineering practices, automation, and collaboration with cross-functional teams to accelerate software delivery...

3 weeks ago

  •   5 - 7 years exp.  •   Transportation

$80K - $100K *

Join a team that's dedicated to customer success as an Entry-Level Support Engineer. You'll assist clients with technical issues, optimize product use, and gain hands-on training in a fast-paced envir...

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$64K - $104K *

Drive automation excellence by supporting production systems, enhancing efficiency, and collaborating with cross-functional teams to ensure seamless operations and maximum uptime in a dynamic manufact...

1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$92K - $110K *

Empower your career by developing and documenting innovative software solutions. Collaborate with a dynamic team to enhance control systems while expanding your professional skills in a supportive env...

3 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

Frequently Asked Questions (FAQ)

  • What does a Technical Support Engineer do?question toggle

    A Technical Support Engineer diagnoses and resolves technical issues for customers or internal users. The role may involve troubleshooting products and systems, analyzing logs, documenting solutions, escalating defects, and working with engineering teams.

  • What skills are important for Technical Support Engineers?question toggle

    Important skills include systematic troubleshooting, technical expertise relevant to the product, clear communication, customer service, and collaboration. Some roles also require experience with networking, cloud platforms, databases, APIs, scripting, or specific operating systems.

  • What qualifications do employers look for?question toggle

    Requirements vary. Employers may value a degree or equivalent practical experience, hands-on knowledge of relevant technologies, and a track record in technical support or systems troubleshooting. Certifications can be helpful for roles focused on particular platforms or specialties.

  • Where do Technical Support Engineers work?question toggle

    They work in industries such as software, cloud computing, cybersecurity, telecommunications, and enterprise technology, supporting products and systems used by businesses or consumers.

  • What career paths can follow a Technical Support Engineer role?question toggle

    Experienced professionals may move into senior technical support, solutions engineering, technical account management, customer success, product operations, or software and systems engineering.

  • How can I find Technical Support Engineer jobs paying $100,000 or more?question toggle

    Search Ladders for vetted Technical Support Engineer opportunities and review listings for compensation, technical requirements, and experience expectations.