Technical Support Engineers help customers and internal teams resolve complex technology issues. They combine troubleshooting expertise, product knowledge, and clear communication to diagnose problems and keep systems and services running smoothly. Explore vetted Technical Support Engineer opportunities on Ladders, including roles paying $100,000 or more.
Responsibilities vary by employer and product, but often include investigating software, hardware, networking, or cloud-platform issues; reproducing and documenting defects; guiding users through solutions; and escalating complex incidents to engineering or product teams. Technical Support Engineers may also analyze logs, create support documentation, identify recurring problems, and contribute to product improvements.
Employers commonly seek strong analytical and troubleshooting skills, excellent written and verbal communication, and experience supporting relevant technologies. Depending on the role, useful expertise may include operating systems, networking, databases, APIs, cloud services, scripting, and customer support tools. The ability to explain technical concepts clearly and collaborate across teams is valuable.
Technical Support Engineers work across industries, including software, cybersecurity, cloud computing, telecommunications, and enterprise technology. With experience, professionals may advance into senior support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Specializing in a high-demand platform or technical domain can open additional opportunities.
Search Ladders for vetted Technical Support Engineer jobs and discover professional opportunities paying $100,000 or more. Review job requirements, compare roles, and find positions that align with your technical strengths and career goals.
$88K - $105K *
Lead the development and verification of complex systems, ensuring alignment with Army aviation acquisition processes. Collaborate across organizations to define capabilities and manage risks througho...
1 week ago
$110K - $130K *
Elevate your career by leading systems engineering for complex aerospace test equipment. Drive architecture, integration, and compliance in a dynamic environment, collaborating with multidisciplinary...
Today
$89K - $135K *
Take ownership of preventive maintenance and troubleshooting for HITEC systems. Collaborate with teams to ensure effective field execution, customer communication, and operational discipline while mai...
4 weeks ago
$120K - $145K *
Lead engineering teams to develop, integrate, and optimize systems, ensuring mission success through innovative technical solutions while utilizing Agile methodologies and continuous improvement pract...
Reposted 4 weeks ago
$80K - $90K *
Drive product improvement and manufacturing efficiency by providing technical expertise, coordinating launches, and analyzing processes. Collaborate with teams to enhance quality and support mature pr...
Reposted yesterday
Senior Staff Test Engineer - Reliability
$138K - $165K *
Drive reliability excellence by leading testing strategies for complex electromechanical systems. Collaborate with cross-functional teams to set targets, analyze failures, and mentor engineers, ensuri...
2 weeks ago
$135K - $150K *
Transform complex systems architecture and engineering integration for multi-vendor infrastructures supporting U.S. Government missions. Lead multidisciplinary teams to ensure secure, scalable, and re...
1 week ago
Engineer, Senior (S) - Test Planning and Management - PRTR
$110K - $130K *
Engineer the future of weapon systems testing by leading complex projects, applying advanced engineering principles, and ensuring rigorous evaluation standards. Collaborate with teams to innovate solu...
Reposted today
$86K - $198K *
Champion innovative software solutions as a Senior Full Stack Developer, leveraging your expertise to tackle complex challenges and enhance system functionality in a dynamic, agile environment...
3 weeks ago
Systems Engineer (Technical Integration & Analysis)
$110K - $191K *
Lead the charge in systems engineering for advanced space-based capabilities, integrating complex technical information to support national security missions. Collaborate with multidisciplinary teams...
5 days ago
$85K - $95K *
Support customers by installing, training, and servicing CNC machines. Engage in troubleshooting and repairs while ensuring a safe work environment. This role involves regional travel and requires str...
1 week ago
$77K - $176K *
Drive impactful data solutions by designing and implementing scalable data pipelines. Collaborate with cross-functional teams to transform complex data into actionable insights for mission-critical pr...
2 weeks ago
Advanced Technical Support Specialist CA MDT
$80K - $95K *
Empower our technical support team by providing advanced troubleshooting, software development, and integration expertise. Collaborate across departments to enhance customer satisfaction and streamlin...
3 weeks ago
Advanced Technical Support Specialist CA MDT
$80K - $95K *
Lead advanced technical support initiatives, enhancing software troubleshooting and integration. Collaborate across teams to resolve complex issues, mentor peers, and contribute to innovative solution...
3 weeks ago
Product Support Specialist, AVP
$90K - $157K *
Empower clients by providing expert technical support in Fixed Income and Derivatives. Collaborate with Product and Engineering teams to translate client needs into actionable solutions while ensuring...
2 weeks ago
$150K - $165K *
Join a team that's leading a major platform modernization, migrating legacy web apps to a modern stack. Collaborate across full stack components, leverage AI tools, and elevate code quality while ment...
Reposted 1 week ago
Sr. Engineer, Site Reliability
$107K - $222K *
Unlock potential by enhancing digital infrastructure reliability and resilience. Automate processes, manage incidents, and leverage programming expertise to drive operational efficiency and system per...
3 weeks ago
Sr. Engineer, Site Reliability
$107K - $222K *
Shape the future of digital infrastructure by enhancing system reliability and automating processes. Collaborate on incident management and drive continuous improvement to ensure high-performing syste...
3 weeks ago
Senior Systems & Infrastructure Engineer
$90K - $120K *
Join our team to tackle complex infrastructure challenges and drive solutions across diverse client environments. Leverage your technical expertise to resolve escalations, enhance systems, and ensure...
Yesterday
Senior Software Support Analyst
$90K - $120K *
Champion user experience by diagnosing software issues, enhancing workflows, and mentoring junior staff. Collaborate with engineering to improve system reliability and create standardized documentatio...
3 weeks ago
Manager, Technical Services & Customer Support
$95K - $105K *
Lead a dynamic team of Field Engineers to optimize post-sales technical services, ensuring seamless installations and exceptional support for mission-critical audio recording solutions in public safet...
3 weeks ago
$160K - $190K *
Elevate network performance by designing and implementing scalable solutions. Collaborate with teams to enhance security, resolve issues, and maintain documentation, ensuring optimal network health an...
3 weeks ago
$160K - $190K *
Lead the charge in developing and implementing scalable network solutions, ensuring robust security measures and optimal performance. Collaborate with teams to enhance network infrastructure and resol...
3 weeks ago
Kantori™ RFM Services Senior Manager - Technical Support
$125K - $150K *
Optimize global RFM operations by leading service delivery, ensuring successful deployment and customer value realization while managing cross-functional teams and driving continuous improvement initi...
4 weeks ago
Senior Security Operations Engineer
$120K - $130K *
Lead the charge in enhancing security operations by implementing controls, managing vulnerabilities, and ensuring compliance across various domains. Collaborate with teams to drive security outcomes a...
6 days ago
What does a Technical Support Engineer do?
A Technical Support Engineer diagnoses and resolves technical issues for customers or internal users. The role may involve troubleshooting products and systems, analyzing logs, documenting solutions, escalating defects, and working with engineering teams.
What skills are important for Technical Support Engineers?
Important skills include systematic troubleshooting, technical expertise relevant to the product, clear communication, customer service, and collaboration. Some roles also require experience with networking, cloud platforms, databases, APIs, scripting, or specific operating systems.
What qualifications do employers look for?
Requirements vary. Employers may value a degree or equivalent practical experience, hands-on knowledge of relevant technologies, and a track record in technical support or systems troubleshooting. Certifications can be helpful for roles focused on particular platforms or specialties.
Where do Technical Support Engineers work?
They work in industries such as software, cloud computing, cybersecurity, telecommunications, and enterprise technology, supporting products and systems used by businesses or consumers.
What career paths can follow a Technical Support Engineer role?
Experienced professionals may move into senior technical support, solutions engineering, technical account management, customer success, product operations, or software and systems engineering.
How can I find Technical Support Engineer jobs paying $100,000 or more?
Search Ladders for vetted Technical Support Engineer opportunities and review listings for compensation, technical requirements, and experience expectations.