Explore Technical Support Engineer Jobs

Technical Support Engineers help customers and internal teams resolve complex technology issues. They combine troubleshooting expertise, product knowledge, and clear communication to diagnose problems and keep systems and services running smoothly. Explore vetted Technical Support Engineer opportunities on Ladders, including roles paying $100,000 or more.

What Does a Technical Support Engineer Do?

Responsibilities vary by employer and product, but often include investigating software, hardware, networking, or cloud-platform issues; reproducing and documenting defects; guiding users through solutions; and escalating complex incidents to engineering or product teams. Technical Support Engineers may also analyze logs, create support documentation, identify recurring problems, and contribute to product improvements.

Skills and Qualifications

Employers commonly seek strong analytical and troubleshooting skills, excellent written and verbal communication, and experience supporting relevant technologies. Depending on the role, useful expertise may include operating systems, networking, databases, APIs, cloud services, scripting, and customer support tools. The ability to explain technical concepts clearly and collaborate across teams is valuable.

Career Paths and Opportunities

Technical Support Engineers work across industries, including software, cybersecurity, cloud computing, telecommunications, and enterprise technology. With experience, professionals may advance into senior support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Specializing in a high-demand platform or technical domain can open additional opportunities.

Find Technical Support Engineer Jobs on Ladders

Search Ladders for vetted Technical Support Engineer jobs and discover professional opportunities paying $100,000 or more. Review job requirements, compare roles, and find positions that align with your technical strengths and career goals.

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$170K - $210K *

Champion design leadership for mechanical systems in large-scale construction projects, focusing on data centers. Collaborate with clients and teams to ensure high-quality delivery and innovative solu...

United StatesRemote

2 days ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$110K - $130K *

Champion complex network installation projects by leading teams, mentoring technicians, and ensuring high-quality service delivery. Collaborate with project managers and customers to meet objectives w...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$72K - $93K *

Transform packaging operations by executing installations, troubleshooting, and training on advanced machinery. Collaborate with teams to ensure optimal performance and reliability across diverse indu...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Energy & Utilities

$85K - $105K *

Elevate your career by leading electrical design projects, mentoring junior engineers, and collaborating with clients. This role offers the chance to enhance your expertise while contributing to impac...

Ottawa, ONRemote

1 week ago

  •   5 - 7 years exp.  •   Technical Services

$88K - $105K *

Drive your career with a dynamic role focused on designing and implementing innovative logistics solutions. Collaborate with cross-functional teams to enhance client operations and deliver value-drive...

RemoteRemote

1 week ago

  •   5 - 7 years exp.  •   Transportation

$150K - $180K *

Join a team that's leading the modernization of a legacy system. Drive architectural decisions, enhance engineering practices, and foster a culture of innovation while ensuring reliable delivery and c...

Pennsylvania, USRemote

3 weeks ago

  •   11 - 15 years exp.  •   Healthcare

$135K - $216K *

Partner with us to enhance the National Airspace System by ensuring timely upgrades and installations. Collaborate with FAA and vendors to implement cutting-edge technology, ensuring safety and effici...

United StatesRemote

Today

  •   8 - 10 years exp.  •   Aerospace & Defense

$160K - $200K *

Join a team that's shaping the future of program management by leveraging your software systems engineering expertise and product ownership skills to drive innovative solutions in a cloud-native envir...

Virginia, USRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$120K - $145K *

Join a team that's shaping the future of program management solutions. Leverage your software systems engineering expertise and product ownership skills to drive innovation and deliver high-quality, c...

Virginia, USRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Transform the future of marketing by designing and deploying AI-driven growth systems. This hands-on role merges engineering and marketing to enhance customer engagement and streamline operations thro...

United StatesRemote

6 days ago

  •   Less than 5 years exp.  •   Energy & Utilities

$110K - $120K *

Develop your career by providing technical support and consulting to ensure successful customer integration of complex bolting solutions. Collaborate with teams to meet customer needs through effectiv...

RemoteRemote

1 week ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$217K - $264K *

Lead and optimize the engineering team to enhance customer onboarding and lifecycle management, ensuring robust risk management and compliance across products while fostering a high-performing, inclus...

RemoteRemote

Reposted today

  •   8 - 10 years exp.  •   Finance & Insurance

$320K - $405K *

Design and oversee the electrical architecture for cutting-edge data centers, ensuring robust power distribution and integration of advanced technologies. Collaborate with partners to enhance prefabri...

United StatesRemote

5 days ago

  •   8 - 10 years exp.  •   Information Technology

$100K - $125K *

Drive the integration of machine learning models into production systems, ensuring reliability and scalability. Collaborate with data scientists to optimize data processing pipelines and automate CI/C...

Toronto, ONRemote

3 days ago

  •   Less than 5 years exp.  •   Media

$102K - $147K *

Accelerate progress at our organization by driving client growth and retention. Build trust with C-Level executives, manage complex sales processes, and ensure clients maximize value from our services...

Florida, USRemote

Today

  •   5 - 7 years exp.  •   Business Services

$106K - $167K *

Pioneer growth as a Senior Field Sales Executive, driving success in the Eastern US. Manage key accounts, develop strategies, and build relationships to enhance customer satisfaction and achieve sales...

RemoteRemote

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$106K - $177K *

Shape customer success by managing enterprise accounts, driving satisfaction and retention through strategic guidance, proactive support, and relationship building. Collaborate with sales teams to max...

United StatesRemote

Today

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$89K - $157K *

Lead customer discovery and solution strategy in high-risk industries, leveraging operational risk management expertise to drive technical wins and enhance client relationships across North America...

RemoteRemote

6 days ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$125K - $150K *

Innovate AI-driven business applications by designing Python services and APIs that enhance data processing capabilities in both cloud and on-premises settings, ensuring robust performance and seamles...

United StatesRemote

Reposted 5 days ago

  •   Less than 5 years exp.  •   Technical Services

$180K - $220K *

Innovate your career by joining a dynamic team focused on translating complex defense requirements into actionable software features, driving product adoption and revenue growth in the Spectrum Domina...

RemoteRemote

2 weeks ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$115K - $151K *

Administer and enhance collaboration platforms, ensuring seamless integration and automation across teams. Collaborate with cross-functional departments to optimize workflows and improve operational e...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$98K - $206K *

Elevate your career by developing and maintaining cloud infrastructure for a critical Department of the Air Force project. Collaborate with experts to enhance security and efficiency in an Azure envir...

United StatesRemote

3 days ago

  •   11 - 15 years exp.  •   Information Technology

$110K - $130K *

Join us to lead transformational sales in digital operations, driving complex solutions across cybersecurity and manufacturing. Collaborate with stakeholders to unlock value and accelerate customer ou...

RemoteRemote

6 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Shape the future of field engineering by leading technical support, training, and quality assurance efforts. Drive continuous improvement while ensuring top-tier service and communication with clients...

RemoteRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$83K - $87K *

Deliver exceptional training support by communicating complex concepts clearly, analyzing system issues, and enhancing customer experience for the VA's Vocational Readiness and Employment system. Coll...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Technical Support Engineer do?question toggle

    A Technical Support Engineer diagnoses and resolves technical issues for customers or internal users. The role may involve troubleshooting products and systems, analyzing logs, documenting solutions, escalating defects, and working with engineering teams.

  • What skills are important for Technical Support Engineers?question toggle

    Important skills include systematic troubleshooting, technical expertise relevant to the product, clear communication, customer service, and collaboration. Some roles also require experience with networking, cloud platforms, databases, APIs, scripting, or specific operating systems.

  • What qualifications do employers look for?question toggle

    Requirements vary. Employers may value a degree or equivalent practical experience, hands-on knowledge of relevant technologies, and a track record in technical support or systems troubleshooting. Certifications can be helpful for roles focused on particular platforms or specialties.

  • Where do Technical Support Engineers work?question toggle

    They work in industries such as software, cloud computing, cybersecurity, telecommunications, and enterprise technology, supporting products and systems used by businesses or consumers.

  • What career paths can follow a Technical Support Engineer role?question toggle

    Experienced professionals may move into senior technical support, solutions engineering, technical account management, customer success, product operations, or software and systems engineering.

  • How can I find Technical Support Engineer jobs paying $100,000 or more?question toggle

    Search Ladders for vetted Technical Support Engineer opportunities and review listings for compensation, technical requirements, and experience expectations.