Explore Technical Support Engineer Jobs

Technical Support Engineers help customers and internal teams resolve complex technology issues. They combine troubleshooting expertise, product knowledge, and clear communication to diagnose problems and keep systems and services running smoothly. Explore vetted Technical Support Engineer opportunities on Ladders, including roles paying $100,000 or more.

What Does a Technical Support Engineer Do?

Responsibilities vary by employer and product, but often include investigating software, hardware, networking, or cloud-platform issues; reproducing and documenting defects; guiding users through solutions; and escalating complex incidents to engineering or product teams. Technical Support Engineers may also analyze logs, create support documentation, identify recurring problems, and contribute to product improvements.

Skills and Qualifications

Employers commonly seek strong analytical and troubleshooting skills, excellent written and verbal communication, and experience supporting relevant technologies. Depending on the role, useful expertise may include operating systems, networking, databases, APIs, cloud services, scripting, and customer support tools. The ability to explain technical concepts clearly and collaborate across teams is valuable.

Career Paths and Opportunities

Technical Support Engineers work across industries, including software, cybersecurity, cloud computing, telecommunications, and enterprise technology. With experience, professionals may advance into senior support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Specializing in a high-demand platform or technical domain can open additional opportunities.

Find Technical Support Engineer Jobs on Ladders

Search Ladders for vetted Technical Support Engineer jobs and discover professional opportunities paying $100,000 or more. Review job requirements, compare roles, and find positions that align with your technical strengths and career goals.

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$177K - $212K *

Develop and deploy advanced ML models for multi-object tracking, ensuring robust performance in autonomous vehicles. Collaborate with cross-functional teams to enhance tracking algorithms and improve...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$80K - $95K *

Empower our team by developing and maintaining web applications that enhance user experience and support critical health programs. Collaborate with stakeholders to ensure seamless integration and robu...

United StatesRemote

4 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$101K - $188K *

Elevate your career by enhancing platform reliability and automation. Collaborate with cross-functional teams to solve operational challenges, improve observability, and ensure dependable systems in a...

Connecticut, USRemote

4 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$80K - $95K *

Champion the development and execution of mission command training, mentoring unit leaders to enhance operational proficiency across various training domains. Collaborate with senior staff to ensure e...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$107K - $160K *

Lead the charge in enhancing patient safety by providing clinical expertise and oversight across cardiac ablation technologies. Collaborate with cross-functional teams to evaluate safety signals and s...

Minneapolis, MNRemote

Today

  •   Less than 5 years exp.  •   Healthcare

$92K - $115K *

Engineer robust end-to-end test automation frameworks using Playwright. Collaborate across teams to enhance QA capabilities, leveraging AI tools for efficient testing and maintenance, while mentoring...

Pittsburgh, PARemote

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$110K - $165K *

Join a team that's shaping the future of energy distribution tools. Leverage your software engineering expertise to develop, enhance, and integrate solutions while mentoring junior developers and coll...

Spokane, WARemote

2 weeks ago

  •   Less than 5 years exp.  •   Energy & Utilities

$100K - $120K *

Accelerate your career by leading high-voltage substation design projects, ensuring quality engineering solutions, and collaborating with multidisciplinary teams to meet project specifications and tim...

Montreal, QCRemote

5 days ago

  •   5 - 7 years exp.  •   Business Services

$95K - $115K *

Drive the successful implementation of ERP modernization initiatives, serving as a trusted advisor and thought leader. Collaborate with teams to enhance user experience and process efficiency across p...

Georgia, USRemote

5 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$140K - $176K *

Engineer innovative solutions as a Tech Lead, driving architectural evolution and technical excellence for a global web platform while enhancing digital customer experiences through advanced AI integr...

CanadaRemote

5 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$127K - $143K *

Drive innovative mechanical designs for district energy and low-carbon thermal systems. Collaborate with a multidisciplinary team, manage projects independently, and build strong client relationships...

Burlington, ONRemote

3 weeks ago

  •   8 - 10 years exp.  •   Technical Services

$157K - $283K *

Transform transit operations by leading complex Automatic Train Supervision initiatives. Drive collaboration across technical and operational teams, ensuring system performance and reliability for maj...

United StatesRemote

2 weeks ago

  •   15+ years exp.  •   Real Estate & Construction

$125K - $150K *

Champion product positioning and go-to-market strategies, ensuring alignment between product and sales teams. Drive messaging and enablement for corporate internal audit solutions in a fast-paced envi...

RemoteRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$120K - $145K *

Accelerate your career by designing and optimizing secure, scalable cloud infrastructure. Collaborate with cross-functional teams to enhance operational efficiency and ensure high availability for glo...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Media

$120K - $145K *

Join a dynamic team as you lead engineers in delivering high-quality technology. Drive performance, resource planning, and best practices across the SDLC while fostering a culture of collaboration and...

Livonia, MIRemote

2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$180K *

Drive the development of a cutting-edge platform, enhancing integrations and architecture for payroll and HR systems. Collaborate closely with a small team to ensure a successful launch and ongoing im...

United StatesRemote

6 days ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$100K - $120K *

Elevate your career as a Solutions Engineer, driving technical excellence in sales. Collaborate with teams to deliver seamless demos, address customer needs, and ensure successful onboarding, all whil...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Legal & Accounting

$120K - $145K *

Lead the charge in cloud migration and AI platform adoption while optimizing operational efficiency. Act as a technical advisor, bridging the gap between business requirements and innovative enterpris...

Chattanooga, TNRemote

Reposted 4 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$75K - $100K *

Advance IT security by managing vulnerability scanning tools and processes, ensuring the integrity of USDA systems. Collaborate across teams to implement solutions, troubleshoot issues, and maintain s...

United StatesRemote

5 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$133K - $155K *

Join a team that's redefining incident response in a cloud-native environment. Leverage your expertise to manage full-cycle incident response activities while mentoring junior engineers and enhancing...

United StatesRemote

5 days ago

  •   5 - 7 years exp.  •   Consumer Technology

$93K - $124K *

Champion impactful software solutions by collaborating in agile teams to design, develop, and deliver high-performance applications that enhance connectivity and drive innovation in a rapidly evolving...

RemoteRemote

Reposted yesterday

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$80K - $95K *

Empower seamless travel operations by managing critical systems and integrations. Collaborate with cross-functional teams to enhance performance and security of travel platforms, ensuring optimal user...

United StatesRemote

Today

  •   5 - 7 years exp.  •   Hospitality & Recreation

$66K - $131K *

Join a team that's redefining system engineering by designing, developing, and integrating innovative solutions. Collaborate across teams to enhance system performance and troubleshoot complex issues...

Washington, DCRemote

1 week ago

  •   Less than 5 years exp.  •   Healthcare

$150K - $225K *

Lead and mentor a dynamic Security Operations team, overseeing incident response and SOC improvements while driving hands-on investigations and AI-assisted workflows to enhance security posture and op...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$75K - $105K *

Optimize mainframe systems as a key analyst, ensuring stability and performance of IBM z/OS environments. Collaborate with teams to troubleshoot issues and maintain critical applications, while enhanc...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Technical Support Engineer do?question toggle

    A Technical Support Engineer diagnoses and resolves technical issues for customers or internal users. The role may involve troubleshooting products and systems, analyzing logs, documenting solutions, escalating defects, and working with engineering teams.

  • What skills are important for Technical Support Engineers?question toggle

    Important skills include systematic troubleshooting, technical expertise relevant to the product, clear communication, customer service, and collaboration. Some roles also require experience with networking, cloud platforms, databases, APIs, scripting, or specific operating systems.

  • What qualifications do employers look for?question toggle

    Requirements vary. Employers may value a degree or equivalent practical experience, hands-on knowledge of relevant technologies, and a track record in technical support or systems troubleshooting. Certifications can be helpful for roles focused on particular platforms or specialties.

  • Where do Technical Support Engineers work?question toggle

    They work in industries such as software, cloud computing, cybersecurity, telecommunications, and enterprise technology, supporting products and systems used by businesses or consumers.

  • What career paths can follow a Technical Support Engineer role?question toggle

    Experienced professionals may move into senior technical support, solutions engineering, technical account management, customer success, product operations, or software and systems engineering.

  • How can I find Technical Support Engineer jobs paying $100,000 or more?question toggle

    Search Ladders for vetted Technical Support Engineer opportunities and review listings for compensation, technical requirements, and experience expectations.