Technical Support Engineers help customers and internal teams resolve complex technology issues. They combine troubleshooting expertise, product knowledge, and clear communication to diagnose problems and keep systems and services running smoothly. Explore vetted Technical Support Engineer opportunities on Ladders, including roles paying $100,000 or more.
Responsibilities vary by employer and product, but often include investigating software, hardware, networking, or cloud-platform issues; reproducing and documenting defects; guiding users through solutions; and escalating complex incidents to engineering or product teams. Technical Support Engineers may also analyze logs, create support documentation, identify recurring problems, and contribute to product improvements.
Employers commonly seek strong analytical and troubleshooting skills, excellent written and verbal communication, and experience supporting relevant technologies. Depending on the role, useful expertise may include operating systems, networking, databases, APIs, cloud services, scripting, and customer support tools. The ability to explain technical concepts clearly and collaborate across teams is valuable.
Technical Support Engineers work across industries, including software, cybersecurity, cloud computing, telecommunications, and enterprise technology. With experience, professionals may advance into senior support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Specializing in a high-demand platform or technical domain can open additional opportunities.
Search Ladders for vetted Technical Support Engineer jobs and discover professional opportunities paying $100,000 or more. Review job requirements, compare roles, and find positions that align with your technical strengths and career goals.
Senior/Staff Software Engineer (Platform and Execution Model)
$180K - $240K *
Transform the future of distributed systems by designing and building robust platform components. Collaborate with teams to ensure reliability and scalability in mission-critical environments, driving...
3 weeks ago
$80K - $95K *
Advance customer relationships by engaging decision-makers, conducting product demos, and collaborating with engineers to enhance equipment performance and service support in a dynamic sales environme...
3 weeks ago
$80K - $95K *
Engage with key decision-makers in the OTC products space, collaborating with engineers to identify solutions, conduct presentations, and build lasting customer relationships while managing performanc...
3 weeks ago
$95K - $115K *
Join a dynamic team as a Mid Systems Engineer, contributing to the full lifecycle of systems engineering projects. Collaborate with cross-functional teams to solve complex technical challenges and ens...
3 weeks ago
$85K - $100K *
Advance your career by designing electrical systems for industrial chemical facilities. Collaborate with engineering teams, conduct studies, and support plant operations while ensuring compliance with...
6 days ago
Field Application Engineer - San Jose
$91K - $175K *
Empower your career by driving demand and fostering relationships as you provide technical leadership and support for semiconductor solutions. Collaborate with sales teams to influence designs and acc...
Reposted 2 weeks ago
$110K - $130K *
Champion technical solution design and deployment readiness, translating customer needs into secure, scalable architectures. Collaborate with engineering and cybersecurity teams to ensure successful t...
1 week ago
$135K - $160K *
Unlock your potential as a Principal Software Developer, driving the design and deployment of cutting-edge AI platforms. Collaborate across the full stack to create intelligent applications that enhan...
2 weeks ago
Outside Sales Engineer (Direct Channel) - Linear Technologies
$90K - $110K *
Grow your career with a strategic sales role focused on expanding market presence and nurturing customer relationships. Drive business development and collaborate with technical teams to deliver tailo...
1 week ago
$110K - $130K *
Champion security excellence by designing and implementing robust security controls across hybrid environments, collaborating with cross-functional teams to enhance overall protection and response cap...
Reposted 2 weeks ago
Principal AI Security Engineer
$172K - $240K *
Join a team that's redefining AI security! As a Principal AI Security Engineer, you'll lead assessments, design controls, and partner with teams to ensure safe AI adoption across the enterprise, drivi...
3 weeks ago
Senior Product Engineer, Accessibility
$106K - $147K *
Help us transform accessibility in our products by leading initiatives, building automated tests, and enabling teams to integrate accessibility checks seamlessly into their workflows, ensuring complia...
1 week ago
Machine Learning Engineering Technical Leader
$256K - $333K *
Drive innovation as a Senior AI/ML Engineer, transforming concepts into scalable systems. Lead technical decisions, mentor peers, and develop hands-on solutions in a collaborative environment focused...
3 days ago
$120K - $145K *
Lead the charge in designing and implementing a comprehensive security program, ensuring robust protection for cutting-edge AI infrastructure while innovating security practices across multiple sites...
3 days ago
Application Engineer - Virtual Extender
$95K - $115K *
Innovate your career by developing cutting-edge virtual embedded control systems. Collaborate with cross-functional teams to create and validate virtual electronic control units, enhancing automotive...
2 weeks ago
Sr. Product Manager - Bot Management
$130K - $155K *
Drive the strategy and roadmap for Bot Management solutions, ensuring alignment with customer needs and market trends. Collaborate with cross-functional teams to innovate and deliver effective cyberse...
2 weeks ago
Database Support Engineer (US East)
$150K - $200K *
Shape the future of data solutions as a Database Support Engineer, driving customer success through onboarding, technical support, and collaboration with sales teams to enhance product adoption and op...
2 weeks ago
Biomedical Equipment Technician 2
$65K - $98K *
Engage with us to enhance healthcare by servicing and maintaining biomedical equipment. Utilize your technical expertise to ensure safety and reliability while fostering strong customer relationships...
5 days ago
Biomedical Equipment Technician 2
$71K - $107K *
Drive customer satisfaction by evaluating and repairing complex biomedical equipment. Collaborate with teams to ensure effective service delivery and maintain compliance with safety standards while en...
3 weeks ago
$200K - $225K *
Transform the future of cloud commerce by leading the design and evolution of scalable, resilient systems that enhance platform reliability and drive innovation across teams and products...
1 week ago
Principal Test Design Staff Engineer - Networking
$232K - $368K *
Partner with us to shape innovative production test solutions for complex networking systems. Collaborate across teams to align strategies, enhance capabilities, and drive efficiency in testing proces...
2 weeks ago
Sr Manager , MarTech (Marketing Tech Enablement)
$143K - $199K *
Strategize and optimize marketing technology architecture and integrations. Drive platform health and feature development while collaborating with cross-functional teams to build robust solutions that...
Reposted 4 days ago
$100K - $120K *
Transform customer experiences by leading technical sales and support initiatives. Collaborate with cross-functional teams to drive successful deployments and enhance customer adoption of innovative r...
3 weeks ago
Senior Manager Customer Repair
$129K - $172K *
Transform critical customer service challenges into strategic solutions by leading a high-performing team focused on executive escalations, automation, and continuous improvement initiatives that enha...
6 days ago
Staff Technical Account Manager (Optimization) US [607]
$111K - $167K *
Engage with clients to identify needs and drive successful adoption of quantum solutions. Collaborate with internal teams to deliver value, provide expert technical support, and foster long-term relat...
Reposted 4 days ago
What does a Technical Support Engineer do?
A Technical Support Engineer diagnoses and resolves technical issues for customers or internal users. The role may involve troubleshooting products and systems, analyzing logs, documenting solutions, escalating defects, and working with engineering teams.
What skills are important for Technical Support Engineers?
Important skills include systematic troubleshooting, technical expertise relevant to the product, clear communication, customer service, and collaboration. Some roles also require experience with networking, cloud platforms, databases, APIs, scripting, or specific operating systems.
What qualifications do employers look for?
Requirements vary. Employers may value a degree or equivalent practical experience, hands-on knowledge of relevant technologies, and a track record in technical support or systems troubleshooting. Certifications can be helpful for roles focused on particular platforms or specialties.
Where do Technical Support Engineers work?
They work in industries such as software, cloud computing, cybersecurity, telecommunications, and enterprise technology, supporting products and systems used by businesses or consumers.
What career paths can follow a Technical Support Engineer role?
Experienced professionals may move into senior technical support, solutions engineering, technical account management, customer success, product operations, or software and systems engineering.
How can I find Technical Support Engineer jobs paying $100,000 or more?
Search Ladders for vetted Technical Support Engineer opportunities and review listings for compensation, technical requirements, and experience expectations.