Find Technical Support Analyst opportunities that match your experience and career goals on Ladders. These professionals help organizations keep technology reliable by diagnosing issues, supporting users, and working with technical teams to resolve problems. Explore vetted roles with salaries of $100,000 or more, including opportunities across industries and levels of responsibility.
Technical Support Analysts investigate hardware, software, network, and account issues. They communicate with users to understand problems, troubleshoot incidents, document solutions, and escalate complex cases when needed. Depending on the organization, they may also monitor service requests, support business applications, contribute to system improvements, and help maintain service quality.
Employers commonly look for strong analytical thinking, customer service, clear written and verbal communication, and a methodical approach to troubleshooting. Familiarity with operating systems, business applications, networking concepts, ticketing platforms, and remote support tools can be valuable. Some positions require experience with specific technologies, security practices, or IT service management processes; requirements vary by employer and role.
Technical Support Analysts can build expertise in areas such as systems administration, networking, cybersecurity, application support, IT service management, or technical operations. With experience, some move into senior analyst, support lead, or management roles. Advanced technical knowledge, industry certifications, and a track record of resolving complex issues may help candidates pursue specialized or higher-responsibility opportunities.
Browse Ladders for vetted professional openings with salaries of $100,000 or more. Review each listing for its responsibilities, required qualifications, location, and compensation details, then apply to roles that align with your background and goals.
Manager, Coverage Analysis & Budget
$129K - $193K *
Grow your career with a leadership role overseeing clinical research pre-award activities, ensuring compliance and financial feasibility while managing a diverse portfolio of high-risk studies and col...
1 week ago
$125K *
Engage with clients by leveraging data analysis and technical expertise to drive revenue growth. Collaborate with sales teams to ensure data accuracy and create tailored solutions, enhancing customer...
2 weeks ago
Agentic Solution Architect / Tech Lead
$135K - $160K *
Pioneer the integration of AI solutions within product development, leading the charge on an AI-native framework. Collaborate across teams to transform SDLC practices, delivering cutting-edge automati...
3 weeks ago
$110K - $130K *
Empower your career by managing complex cloud discount instruments. Leverage your FinOps expertise to optimize financial operations and enhance our autonomous cloud management system, ensuring seamles...
Reposted 1 week ago
$87K - $135K *
Take ownership of enhancing user experiences in IT services for a key Department of War agency by designing and optimizing intuitive service portals, engaging with users, and leveraging data to drive...
3 weeks ago
Presales Solutions Engineer - Network
$120K - $230K *
Lead technical discussions with clients, design tailored network solutions, and collaborate with account teams to drive business success. Elevate customer relationships and identify opportunities in D...
Yesterday
Presales Solutions Engineer - Network
$120K - $230K *
Lead consultative engagements as a network expert, collaborating with account teams to design tailored solutions that align with customer objectives and drive business growth. Strengthen partnerships...
3 days ago
$77K - $114K *
Join a team that's dedicated to enhancing customer experiences through data analysis and insights. You'll manage surveys, analyze trends, and collaborate with teams to improve listening programs and r...
2 weeks ago
$70K - $100K *
Take ownership of training and development initiatives that enhance client success. Design and deliver impactful learning experiences, leveraging data to improve team performance and client satisfacti...
1 week ago
$75K - $158K *
Shape the future of automation by managing the UiPath platform, ensuring security and performance while collaborating with cross-functional teams to deliver efficient robotic process solutions across...
Reposted 1 week ago
Senior Financial Analyst, Technology
$110K - $130K *
Join a team that's shaping financial strategy in a high-growth tech environment. Own FP&A for one of the company's core areas, providing insights into forecasting, budgeting, and operational decisions...
3 weeks ago
Software Engineer (Full Stack)
$120K - $200K *
Unlock potential by joining our engineering team to build high-performance, user-facing trading products. Shape the future of real-time web applications while collaborating across the stack to deliver...
4 weeks ago
Senior Software Engineer, Java | Mainline
$160K - $200K *
Join a team that's enhancing IT Operations by designing scalable software solutions. As a Senior Software Engineer, you'll lead development efforts, mentor peers, and ensure high-quality software that...
2 days ago
Account Executive - Splunk (Mid-West, FSI)
$309K - $406K *
Drive revenue growth by building pipeline and delivering targets for large enterprise accounts. Collaborate across teams to expand relationships and orchestrate complex deals while leveraging machine...
1 week ago
$100K - $125K *
Lead the charge in developing competitive bid strategies and managing cross-functional teams to ensure timely and compliant proposal submissions, while optimizing processes and enhancing outcomes for...
2 days ago
$95K - $115K *
Shape the future of IT capacity management by ensuring resources meet business demand in a regulated environment. Collaborate with teams to optimize performance, manage risks, and align strategies for...
Reposted 3 weeks ago
Solution Architect, Exposure Management
$121K - $248K *
Lead the charge in transforming customer evaluations through technical expertise, enabling field teams globally, and streamlining complex deployments for impactful security solutions...
1 week ago
Solution Architect, Exposure Management
$121K - $248K *
Lead the technical lifecycle of customer evaluations, ensuring seamless deployment and technical wins. Collaborate across teams to build enablement infrastructure and streamline processes, enhancing g...
1 week ago
$110K - $130K *
Contribute to the design and delivery of robust J2EE applications within Agile frameworks, guiding development teams and ensuring compliance with standards while enhancing user experiences in web-base...
4 weeks ago
Manager, Support Engineering (AMER)
$115K - $194K *
Lead a dynamic Support Engineering team, enhancing customer experiences through AI-driven solutions, mentorship, and scalable processes while fostering a culture of growth and accountability...
2 weeks ago
$110K - $130K *
Lead and manage IT projects, ensuring successful delivery and alignment with organizational goals. Oversee planning, execution, and communication while collaborating across teams to meet project miles...
Reposted 2 weeks ago
$110K - $130K *
Elevate your career by leading complex enterprise projects, driving change, and optimizing client relationships. Collaborate across teams to identify opportunities and enhance project management proce...
1 week ago
Configuration Management (CM) Engineer
$90K - $110K *
Grow your career with a pivotal role in configuration management, ensuring system stability and compliance. Collaborate across teams to track changes, maintain documentation, and support deployments i...
Today
Software Systems Engineer Principal
$160K - $200K *
Join a team that's shaping the future of program management by leveraging your software systems engineering expertise and product ownership skills to drive innovative solutions in a cloud-native envir...
Yesterday
Software Systems Engineer Principal
$120K - $145K *
Join a team that's shaping the future of program management solutions. Leverage your software systems engineering expertise and product ownership skills to drive innovation and deliver high-quality, c...
2 days ago
What does a Technical Support Analyst do?
A Technical Support Analyst diagnoses and resolves technology issues, assists users, documents solutions, and escalates complex incidents to appropriate technical teams.
What skills are useful for Technical Support Analyst jobs?
Commonly valued skills include troubleshooting, analytical thinking, customer service, communication, and familiarity with relevant operating systems, applications, networks, and support tools.
What qualifications do employers require?
Requirements vary. Employers may seek relevant IT experience, technical knowledge, and familiarity with ticketing or IT service management processes. Some roles require specific certifications or experience with particular systems.
Can Technical Support Analysts earn $100,000 or more?
Yes. Some experienced, specialized, or higher-responsibility Technical Support Analyst roles offer salaries of $100,000 or more. Compensation depends on factors such as location, industry, experience, and role scope.
What are common career paths for Technical Support Analysts?
Career paths may include senior support analyst, support lead, systems administration, networking, cybersecurity, application support, IT service management, or technical operations.