Technical Support Analyst Jobs

Find Technical Support Analyst opportunities that match your experience and career goals on Ladders. These professionals help organizations keep technology reliable by diagnosing issues, supporting users, and working with technical teams to resolve problems. Explore vetted roles with salaries of $100,000 or more, including opportunities across industries and levels of responsibility.

What Does a Technical Support Analyst Do?

Technical Support Analysts investigate hardware, software, network, and account issues. They communicate with users to understand problems, troubleshoot incidents, document solutions, and escalate complex cases when needed. Depending on the organization, they may also monitor service requests, support business applications, contribute to system improvements, and help maintain service quality.

Skills and Qualifications

Employers commonly look for strong analytical thinking, customer service, clear written and verbal communication, and a methodical approach to troubleshooting. Familiarity with operating systems, business applications, networking concepts, ticketing platforms, and remote support tools can be valuable. Some positions require experience with specific technologies, security practices, or IT service management processes; requirements vary by employer and role.

Career Paths and Opportunities

Technical Support Analysts can build expertise in areas such as systems administration, networking, cybersecurity, application support, IT service management, or technical operations. With experience, some move into senior analyst, support lead, or management roles. Advanced technical knowledge, industry certifications, and a track record of resolving complex issues may help candidates pursue specialized or higher-responsibility opportunities.

Find Technical Support Analyst Jobs on Ladders

Browse Ladders for vetted professional openings with salaries of $100,000 or more. Review each listing for its responsibilities, required qualifications, location, and compensation details, then apply to roles that align with your background and goals.

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$78K - $156K *

Empower clinical laboratories by leading automation hardware implementations, partnering with customers, resolving technical challenges, and ensuring successful project outcomes in a dynamic, remote r...

California, USRemote

Reposted today

  •   Less than 5 years exp.  •   Healthcare

$150K - $175K *

Lead the charge in architecting and managing robust cloud platforms, driving modernization efforts, and automating infrastructure solutions for large-scale enterprises. Collaborate with top engineers...

RemoteRemote

2 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$101K - $152K *

Unlock potential as you partner with teams to enhance SAP S/4HANA Supply Chain Planning. Drive continuous improvement, production scheduling, and system optimization while ensuring operational stabili...

Carmel, INRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$110K - $130K *

Help us revolutionize healthcare operations by leveraging AI and automation to enhance member experiences and optimize efficiency for payer organizations. Engage with stakeholders to drive transformat...

RemoteRemote

1 month ago

  •   Less than 5 years exp.  •   Enterprise Technology

$91K - $152K *

Innovate solutions in a dynamic support setting, providing high-level diagnostics and operational guidance for global power generation systems, while ensuring 24/7 service excellence and immediate iss...

Longmont, CORemote

4 weeks ago

  •   5 - 7 years exp.  •   Business Services

$80K - $88K *

Lead the design and optimization of Payroll Accounting systems, collaborating with cross-functional teams to enhance Workday Payroll and integrations, ensuring efficient payroll processing, compliance...

Boston, MARemote

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$95K - $115K *

Drive field engineering excellence by installing, maintaining, and troubleshooting cutting-edge hardware systems. Collaborate with teams to enhance product design and ensure reliable operations in dyn...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Food & Beverages

$78K - $101K *

Accelerate progress at our Success Operations by leading key programs, driving continuous improvement in customer engagement and operational efficiency, and collaborating across teams to deliver impac...

RemoteRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Business Services

$110K - $120K *

Lead the charge in quality engineering for critical assessment platforms, driving testing excellence and automation maturity. Collaborate with cross-functional teams to ensure reliability and scalabil...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$80K - $95K *

Transform your career with a dynamic role managing large-scale imaging equipment installations. You will lead projects, ensure customer satisfaction, and drive cross-functional collaboration while mee...

United StatesRemote

4 weeks ago

  •   Less than 5 years exp.  •   Business Services

$120K - $145K *

Drive the performance and scalability of next-gen networks by designing, deploying, and maintaining complex infrastructure. Collaborate with diverse teams to deliver optimal solutions, while mentoring...

RemoteRemote

Reposted 5 days ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$119K - $161K *

Join a team that's dedicated to delivering high-quality software solutions. Collaborate with stakeholders to gather requirements, support developers, and ensure successful Agile delivery throughout th...

Annapolis, MDRemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Lead the charge in developing and maintaining ETL applications, leveraging Ab Initio and Teradata technologies. Collaborate with team members to ensure data integrity and optimize data assets for fede...

Washington, DCRemote

4 weeks ago

  •   8 - 10 years exp.  •   Staffing

$111K - $206K *

Lead the charge in developing comprehensive proposals, ensuring compliance with regulations while enhancing profitability. Collaborate cross-functionally to deliver accurate cost analyses and pricing...

Fort Worth, TXRemote

3 days ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$120K - $170K *

Elevate enterprise service reliability by leading Major Incident Management and supporting operational excellence across monitoring and incident response functions in a dynamic, 24x7 environment...

United StatesRemote

3 days ago

  •   8 - 10 years exp.  •   Information Technology

$79K - $143K *

Join a team that's redefining release engineering by optimizing CI/CD pipelines, integrating AI solutions, and ensuring high-quality software delivery through innovative automation and collaboration w...

Ottawa, ONRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$238K - $280K *

Lead the charge in developing autonomous attack workflows for external surfaces, leveraging your expertise to enhance reconnaissance capabilities and mentor engineers while driving strategic technical...

United StatesRemote

4 days ago

  •   8 - 10 years exp.  •   Information Technology

$120K - $145K *

Unlock potential by designing and implementing scalable workforce management solutions. Collaborate across teams to build intuitive applications and optimize operational processes in a dynamic contact...

United StatesRemote

4 days ago

  •   8 - 10 years exp.  •   Information Technology

$120K - $145K *

Engineer innovative workforce solutions that enhance forecasting, scheduling, and operational reporting in a dynamic contact center environment. Leverage Java, Spring Boot, and React to create scalabl...

CanadaRemote

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$120K - $145K *

Drive your career with a Senior Full Stack Engineer role focused on building enterprise-scale workforce management solutions. Collaborate across teams to deliver scalable applications using Java, Spri...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$111K - $168K *

Join a dynamic team to drive sales of Identity Security Solutions to State, Local, and Higher Education sectors. Collaborate with partners and internal teams to exceed revenue goals while delivering e...

RemoteRemote

4 days ago

  •   Less than 5 years exp.  •   Information Technology

$90K - $110K *

Champion the development and implementation of innovative applications. Collaborate across teams to optimize solutions throughout the Software Development Lifecycle while maintaining high standards of...

Toronto, ONRemote

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$150K - $200K *

Shape the future of data solutions as a Database Support Engineer, driving customer success through onboarding, technical support, and collaboration with sales teams to enhance product adoption and op...

United StatesRemote

4 days ago

  •   5 - 7 years exp.  •   Information Technology

$90K - $110K *

Lead strategic sales initiatives to drive growth in public safety software, building relationships with key decision-makers across government agencies and K-12 districts. Excel in a dynamic environmen...

Illinois, USRemote

1 week ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$80K - $95K *

Deliver actionable insights by analyzing complex data sets, collaborating with stakeholders, and enhancing business intelligence tools to drive performance improvements in a dynamic Fintech environmen...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Technical Support Analyst do?question toggle

    A Technical Support Analyst diagnoses and resolves technology issues, assists users, documents solutions, and escalates complex incidents to appropriate technical teams.

  • What skills are useful for Technical Support Analyst jobs?question toggle

    Commonly valued skills include troubleshooting, analytical thinking, customer service, communication, and familiarity with relevant operating systems, applications, networks, and support tools.

  • What qualifications do employers require?question toggle

    Requirements vary. Employers may seek relevant IT experience, technical knowledge, and familiarity with ticketing or IT service management processes. Some roles require specific certifications or experience with particular systems.

  • Can Technical Support Analysts earn $100,000 or more?question toggle

    Yes. Some experienced, specialized, or higher-responsibility Technical Support Analyst roles offer salaries of $100,000 or more. Compensation depends on factors such as location, industry, experience, and role scope.

  • What are common career paths for Technical Support Analysts?question toggle

    Career paths may include senior support analyst, support lead, systems administration, networking, cybersecurity, application support, IT service management, or technical operations.