Technical Support Analyst Jobs

Find Technical Support Analyst opportunities that match your experience and career goals on Ladders. These professionals help organizations keep technology reliable by diagnosing issues, supporting users, and working with technical teams to resolve problems. Explore vetted roles with salaries of $100,000 or more, including opportunities across industries and levels of responsibility.

What Does a Technical Support Analyst Do?

Technical Support Analysts investigate hardware, software, network, and account issues. They communicate with users to understand problems, troubleshoot incidents, document solutions, and escalate complex cases when needed. Depending on the organization, they may also monitor service requests, support business applications, contribute to system improvements, and help maintain service quality.

Skills and Qualifications

Employers commonly look for strong analytical thinking, customer service, clear written and verbal communication, and a methodical approach to troubleshooting. Familiarity with operating systems, business applications, networking concepts, ticketing platforms, and remote support tools can be valuable. Some positions require experience with specific technologies, security practices, or IT service management processes; requirements vary by employer and role.

Career Paths and Opportunities

Technical Support Analysts can build expertise in areas such as systems administration, networking, cybersecurity, application support, IT service management, or technical operations. With experience, some move into senior analyst, support lead, or management roles. Advanced technical knowledge, industry certifications, and a track record of resolving complex issues may help candidates pursue specialized or higher-responsibility opportunities.

Find Technical Support Analyst Jobs on Ladders

Browse Ladders for vetted professional openings with salaries of $100,000 or more. Review each listing for its responsibilities, required qualifications, location, and compensation details, then apply to roles that align with your background and goals.

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$70K - $126K *

Join our team to identify, assess, and report on enterprise risks while supporting sustainability initiatives. Collaborate across business units to enhance corporate ESG strategies and improve risk ma...

Missouri, USRemote

4 days ago

  •   Less than 5 years exp.  •   Healthcare

$135K - $160K *

Champion the development and management of Oracle eBusiness Suite solutions, leading critical projects and resolving advanced technical issues while ensuring compliance with government policies and en...

Virginia, USRemote

1 week ago

  •   15+ years exp.  •   Technical Services

$90K - $120K *

Elevate your career by managing IT operations, vendor relationships, and internal projects. Lead endpoint management and ensure service quality while driving technology transitions and compliance init...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Unlock potential by leading the implementation of a cutting-edge multinational insurance platform, enhancing workflows and collaboration across diverse territories while ensuring compliance and operat...

Warren, NJRemote

Yesterday

  •   11 - 15 years exp.  •   Enterprise Technology

$90K - $100K *

Champion excellence in executive search by leading market mapping, building strong candidate pipelines, and conducting first-round interviews in a collaborative team environment. Your contributions dr...

United StatesRemote

Reposted 4 weeks ago

  •   Less than 5 years exp.  •   Staffing

$180K - $200K *

Shape the future of our operations by leading key projects and collaborating across teams to drive impactful results while fostering growth and innovation in a dynamic work environment...

New York, NYRemote

Reposted 4 weeks ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$85K - $100K *

Champion the modernization and management of Windows endpoints using Microsoft Intune and SCCM, enhancing security and compliance while minimizing vulnerability risks in a hands-on engineering role...

Pittsburgh, PARemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$80K - $95K *

Contribute to the development and delivery of training programs for Clinical Trial Delivery, ensuring alignment with organizational goals and regulatory standards. Collaborate with cross-functional te...

CanadaRemote

2 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$110K - $130K *

Analyze and optimize engineering services operations, leading a customer-focused team to enhance service delivery, efficiency, and profitability while fostering strong client relationships and continu...

Holland, MIRemote

Reposted yesterday

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$150K - $170K *

Join a dynamic team driving AI innovation by guiding organizations in adopting Microsoft Copilot and Power Platform. Leverage your technical expertise and strategic insights to enhance productivity an...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$80K - $95K *

Shape the future of data-driven decision-making by delivering actionable insights and analytics. Collaborate across teams to enhance reporting and CRM efficiency, driving performance improvements and...

United StatesRemote

4 weeks ago

  •   Less than 5 years exp.  •   Hospitality & Recreation

$95K - $115K *

Unlock potential by driving data-driven insights to enhance revenue and operational performance. Collaborate with cross-functional teams to transform complex data into actionable recommendations that...

United StatesRemote

Reposted today

  •   5 - 7 years exp.  •   Business Services

$74K - $85K *

Empower your career as a Clinical Review Team Lead, guiding a team of nurse reviewers in complex case evaluations, ensuring adherence to clinical guidelines, and enhancing workflow efficiency while ma...

Houston, TXRemote

2 days ago

  •   Less than 5 years exp.  •   Business Services

$190K - $235K *

Analyze and enhance cyber sensor operations by leveraging extensive network exploitation expertise. Develop, code, and implement advanced protocol analysis solutions using Python, contributing to mode...

Columbia, MDRemote

4 weeks ago

  •   15+ years exp.  •   Aerospace & Defense

$72K - $120K *

Join a team that's dedicated to enhancing cyber security infrastructure. As a Security Engineer I, you'll administer security services, conduct audits, and collaborate with analysts to protect against...

United StatesRemote

4 days ago

  •   Less than 5 years exp.  •   Healthcare

$135K - $160K *

Unlock potential by driving pipeline generation and building strategic partnerships. Engage with key customers, represent the brand at events, and thrive in a dynamic startup environment to enhance Sa...

Washington, DCRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$125K *

Engage with clients as a strategic sales leader, driving new logo sales in the mid-market and enterprise sectors. Leverage your expertise in HRMS/Payroll solutions to exceed quotas and foster long-ter...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Consumer Technology

$130K - $140K *

Lead the charge in managing complex IT projects, ensuring timely delivery and exceptional service. Collaborate with teams and stakeholders to drive successful outcomes while adhering to project manage...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$63K - $140K *

Transform financial planning processes by designing and maintaining Anaplan models. Collaborate with FP&A teams to translate business needs into scalable solutions, ensuring accurate data integration...

United StatesRemote

2 days ago

  •   Less than 5 years exp.  •   Consumer Technology

$90K - $170K *

Join a team that's transforming data into actionable insights, enhancing customer partnerships, and driving business growth through innovative BI solutions and analytics for leading retailers like Wal...

United StatesRemote

2 days ago

  •   Less than 5 years exp.  •   Food & Beverages

$135K - $185K *

Grow your career with an innovative team shaping data engineering through AI. Lead and mentor skilled engineers, design robust data pipelines, and drive industry-best practices for a data-driven futur...

United StatesRemote

4 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$100K - $150K *

Unlock potential by driving revenue growth through strategic sales initiatives in data center security solutions. Collaborate with cross-functional teams to develop customer relationships and achieve...

United StatesRemote

Yesterday

  •   Less than 5 years exp.  •   Enterprise Technology

$94K - $151K *

Join a team that's shaping the future of insurance products by leading strategic initiatives, ensuring compliance, and driving market analysis. Collaborate with product managers to define vision and e...

RemoteRemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$80K - $121K *

Unlock the potential of customer learning by delivering innovative, impactful training experiences. Drive engagement through digital programs and live sessions, ensuring thousands of customers succeed...

United StatesRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Explore a dynamic role supporting critical ServiceNow implementations, leveraging your expertise in software development and customization to enhance operational efficiency and user experience for a k...

Washington DC, USRemote

1 week ago

  •   5 - 7 years exp.  •   Technical Services

Frequently Asked Questions (FAQ)

  • What does a Technical Support Analyst do?question toggle

    A Technical Support Analyst diagnoses and resolves technology issues, assists users, documents solutions, and escalates complex incidents to appropriate technical teams.

  • What skills are useful for Technical Support Analyst jobs?question toggle

    Commonly valued skills include troubleshooting, analytical thinking, customer service, communication, and familiarity with relevant operating systems, applications, networks, and support tools.

  • What qualifications do employers require?question toggle

    Requirements vary. Employers may seek relevant IT experience, technical knowledge, and familiarity with ticketing or IT service management processes. Some roles require specific certifications or experience with particular systems.

  • Can Technical Support Analysts earn $100,000 or more?question toggle

    Yes. Some experienced, specialized, or higher-responsibility Technical Support Analyst roles offer salaries of $100,000 or more. Compensation depends on factors such as location, industry, experience, and role scope.

  • What are common career paths for Technical Support Analysts?question toggle

    Career paths may include senior support analyst, support lead, systems administration, networking, cybersecurity, application support, IT service management, or technical operations.