Find Technical Support Analyst opportunities that match your experience and career goals on Ladders. These professionals help organizations keep technology reliable by diagnosing issues, supporting users, and working with technical teams to resolve problems. Explore vetted roles with salaries of $100,000 or more, including opportunities across industries and levels of responsibility.
Technical Support Analysts investigate hardware, software, network, and account issues. They communicate with users to understand problems, troubleshoot incidents, document solutions, and escalate complex cases when needed. Depending on the organization, they may also monitor service requests, support business applications, contribute to system improvements, and help maintain service quality.
Employers commonly look for strong analytical thinking, customer service, clear written and verbal communication, and a methodical approach to troubleshooting. Familiarity with operating systems, business applications, networking concepts, ticketing platforms, and remote support tools can be valuable. Some positions require experience with specific technologies, security practices, or IT service management processes; requirements vary by employer and role.
Technical Support Analysts can build expertise in areas such as systems administration, networking, cybersecurity, application support, IT service management, or technical operations. With experience, some move into senior analyst, support lead, or management roles. Advanced technical knowledge, industry certifications, and a track record of resolving complex issues may help candidates pursue specialized or higher-responsibility opportunities.
Browse Ladders for vetted professional openings with salaries of $100,000 or more. Review each listing for its responsibilities, required qualifications, location, and compensation details, then apply to roles that align with your background and goals.
$75K - $90K *
Drive cross-functional collaboration and optimize supply chain processes by leading SIOP initiatives. Utilize data analytics to enhance demand planning, inventory management, and financial alignment...
3 days ago
REMOTE role for Teamcenter & NX Engineer
$110K - $130K *
Innovate and customize Teamcenter-NX integration while developing tools and workflows. Collaborate with teams to enhance user experience through training, documentation, and testing for optimal perfor...
4 weeks ago
$70K - $120K *
Join a team that's dedicated to resolving complex product issues through advanced analysis and collaboration. You'll mentor junior analysts, drive defect resolution, and enhance our knowledge base whi...
1 week ago
Senior Technical Success Manager
$125K - $150K *
Empower top-tier enterprise customers by architecting secure development practices and guiding complex DevSecOps transformations. Serve as a trusted advisor to drive adoption, retention, and measurabl...
Reposted 6 days ago
$80K - $95K *
Drive the administration of core SaaS platforms, ensuring seamless integration and functionality across systems. Collaborate with teams to document standards, automate tasks, and support business func...
3 weeks ago
$110K - $130K *
Elevate client experiences by optimizing multi-cloud hosting environments. As a key technical leader, ensure performance, security, and reliability while driving strategic improvements and collaborati...
3 weeks ago
$94K - $157K *
Lead the charge in transforming data operations by executing complex ETL processes, ensuring data integrity, and facilitating seamless integrations within SAP environments to support enterprise-wide i...
4 weeks ago
$160K - $500K+*
Help us define, design, and validate power architecture for AI data centers, driving innovation in power efficiency and system performance. Collaborate across teams to bring cutting-edge solutions fro...
4 weeks ago
Senior QA Analyst, Privileged Access Management
$110K - $130K *
Join us to validate complex workflows in Privileged Access Management, ensuring high standards for reliability and security across cloud integrations and enterprise environments. Collaborate with engi...
Reposted 3 weeks ago
$139K - $185K *
Lead the charge in advancing our IT PMO by establishing governance frameworks, optimizing project delivery, and integrating innovative technologies. Collaborate with stakeholders to enhance program ma...
Today
ServiceNow / API Engineer – Integration Architecture
$135K - $160K *
Join a team that's dedicated to designing secure integrations for federal systems. Collaborate with multidisciplinary partners to deliver reliable services and enhance user outcomes in a remote enviro...
3 days ago
Test Lead II - Healthcare Payer Testing
$90K - $120K *
Champion quality assurance in healthcare payer systems by leading test planning, execution, and defect management. Collaborate with cross-functional teams to ensure compliance and deliver high-quality...
1 week ago
Staff Technical Writer | Remote | Canada
$145K - $178K *
Join a team that's redefining technical documentation by creating engaging content that empowers users to master observability products. Collaborate with engineers and leverage AI tools to enhance wor...
4 days ago
Analyste principal, fiscalité canadienne/Senior Canadian Tax Analyst
$80K - $95K *
Manage Canadian corporate tax compliance and optimize operations by driving tax accounting practices and ensuring legislative adherence in a dynamic environment. Engage in audits and support strategic...
3 weeks ago
$100K - $250K *
Accelerate your career in a fast-paced environment by driving innovative software solutions for restaurants, improving customer interactions, and fostering seamless operations through team collaborati...
4 weeks ago
AI & Process Automation Developer
$90K - $110K *
Drive innovation by developing AI and automation solutions that enhance operational efficiency and member experiences. Collaborate with cross-functional teams to design, deploy, and support secure, sc...
Today
Data Analyst III Healthcare Analytics, Medical Economics
$70K - $126K *
Unlock potential by leveraging comprehensive datasets to drive impactful business decisions. Collaborate with stakeholders to analyze trends, develop solutions, and improve clinical outcomes while man...
Reposted 2 weeks ago
Senior Manager IT Infrastructure
$124K - $211K *
Lead the charge in shaping and optimizing enterprise IT infrastructure services, ensuring security, reliability, and continuous improvement across cloud and on-premises environments while developing a...
2 weeks ago
Senior Analyst, Executive Underwriting Priorities
$64K - $173K *
Join a team that's dedicated to enhancing decision-making through data analysis and operational support. This role involves investigating pricing anomalies, collaborating with stakeholders, and delive...
Today
System Administrator EPIC - IT Services - Full Time REMOTE
$80K - $95K *
Join a team that's dedicated to optimizing Epic systems through installation, configuration, and maintenance, ensuring seamless operation and support for both physical and virtual environments across...
3 weeks ago
Principal Solution Executive II - Security
$160K - $192K *
Elevate cybersecurity solutions by driving revenue growth through strategic sales, managing the full sales lifecycle, and building strong relationships with clients and partners to enhance market pres...
2 days ago
$80K - $120K *
Engage in complex contract administration, ensuring compliance and strategic alignment. Collaborate with stakeholders to navigate contractual obligations and develop innovative solutions that support...
4 days ago
Cybersecurity Analyst Intermediate w/Splunk
$127K - $172K *
Engage with us to enhance cybersecurity for vital applications. Leverage your Splunk expertise and collaborate with a dynamic team to secure data, assess vulnerabilities, and implement robust security...
6 days ago
Senior Software Engineer, Java | Triggers and Conditions
$160K - $200K *
Transform the future of IT operations by leading the development of scalable software solutions. Collaborate with cross-functional teams to enhance product features and ensure high-quality standards w...
2 days ago
$82K - $125K *
Develop and enhance software solutions for electric and gas distribution tools, leveraging AI coding assistants. Collaborate with experienced engineers to implement features, ensure quality, and optim...
1 week ago
What does a Technical Support Analyst do?
A Technical Support Analyst diagnoses and resolves technology issues, assists users, documents solutions, and escalates complex incidents to appropriate technical teams.
What skills are useful for Technical Support Analyst jobs?
Commonly valued skills include troubleshooting, analytical thinking, customer service, communication, and familiarity with relevant operating systems, applications, networks, and support tools.
What qualifications do employers require?
Requirements vary. Employers may seek relevant IT experience, technical knowledge, and familiarity with ticketing or IT service management processes. Some roles require specific certifications or experience with particular systems.
Can Technical Support Analysts earn $100,000 or more?
Yes. Some experienced, specialized, or higher-responsibility Technical Support Analyst roles offer salaries of $100,000 or more. Compensation depends on factors such as location, industry, experience, and role scope.
What are common career paths for Technical Support Analysts?
Career paths may include senior support analyst, support lead, systems administration, networking, cybersecurity, application support, IT service management, or technical operations.