Find Technical Support Analyst opportunities that match your experience and career goals on Ladders. These professionals help organizations keep technology reliable by diagnosing issues, supporting users, and working with technical teams to resolve problems. Explore vetted roles with salaries of $100,000 or more, including opportunities across industries and levels of responsibility.
Technical Support Analysts investigate hardware, software, network, and account issues. They communicate with users to understand problems, troubleshoot incidents, document solutions, and escalate complex cases when needed. Depending on the organization, they may also monitor service requests, support business applications, contribute to system improvements, and help maintain service quality.
Employers commonly look for strong analytical thinking, customer service, clear written and verbal communication, and a methodical approach to troubleshooting. Familiarity with operating systems, business applications, networking concepts, ticketing platforms, and remote support tools can be valuable. Some positions require experience with specific technologies, security practices, or IT service management processes; requirements vary by employer and role.
Technical Support Analysts can build expertise in areas such as systems administration, networking, cybersecurity, application support, IT service management, or technical operations. With experience, some move into senior analyst, support lead, or management roles. Advanced technical knowledge, industry certifications, and a track record of resolving complex issues may help candidates pursue specialized or higher-responsibility opportunities.
Browse Ladders for vetted professional openings with salaries of $100,000 or more. Review each listing for its responsibilities, required qualifications, location, and compensation details, then apply to roles that align with your background and goals.
Member of Technical Staff, Product & Engineering
$125K - $150K *
Drive AI-native software development by architecting systems, guiding AI agents, and ensuring quality. Collaborate closely with users to transform business needs into reliable, efficient solutions whi...
Today
$100K - $120K *
Transform technical hiring by owning the full-cycle recruitment process. Collaborate with leadership to build a sourcing strategy, assess candidates, and enhance the candidate experience while scaling...
1 week ago
$125K - $155K *
Grow your career with a dynamic team focused on designing and implementing scalable systems. Collaborate on complex projects, mentor peers, and drive technical excellence while contributing to impactf...
4 days ago
Senior Director Analyst, Leadership Strategy, Frameworks, and Transformation (REMOTE US)
$172K - $202K *
Unlock potential as a thought leader, generating impactful insights and strategies to address complex client challenges, while mentoring a high-performing team and engaging with stakeholders across va...
Reposted 1 week ago
Instrumentation & Controls (I&C) Maintenance Instructor / Technical Leader I
$115K - $130K *
Deliver high-quality training for I&C technicians, ensuring comprehension and performance tracking. Collaborate with teams to enhance training materials and support continuous improvement in a virtual...
2 weeks ago
Colleague Financial Aid Consultant
$80K - $95K *
Champion the design and configuration of Ellucian Colleague Financial Aid systems, ensuring alignment with client strategies while providing expert technical support and training to enhance operationa...
Today
Associate Staff Engineer - INFOR M3 Technical Consultant
$90K - $110K *
Contribute to seamless enterprise integrations by designing and developing Infor M3 solutions. Leverage your expertise in Infor OS, ION, and APIs to enhance data exchange across applications and suppo...
1 week ago
$150K - $180K *
Drive successful implementation of MiraCloud solutions, ensuring client satisfaction and operational excellence. Lead project management practices, oversee teams, and foster relationships to achieve t...
2 weeks ago
$150K - $180K *
Champion the successful implementation of MiraCloud solutions, ensuring client satisfaction and operational excellence. Lead project management practices, oversee teams, and drive profitability while...
2 weeks ago
ServiceNow Developer (EAM, HAM, SAM)) - Remote
$98K - $167K *
Unlock potential by designing and implementing scalable ServiceNow solutions, collaborating with stakeholders to enhance enterprise asset management and compliance within federal programs, ensuring al...
Yesterday
Senior Manager, Partner Technology Architecture
$150K - $180K *
Champion partner growth by leading a high-performing team focused on pre-sales excellence, solution strategy, and AI adoption. Drive business development and co-innovation while ensuring technical dis...
Yesterday
Director of Data Center Services
$125K - $150K *
Lead the charge in operational excellence for a Data Center Services unit, driving performance, workforce development, and customer satisfaction across multiple locations while overseeing mission-crit...
2 weeks ago
Software Engineer - Technology
$108K - $115K *
Unlock your potential as a full stack engineer, collaborating in an agile team to develop innovative applications and features, while leveraging cutting-edge AI technologies to enhance product offerin...
Yesterday
Vice President Sales - Data Ops
$200K - $250K *
Drive transformative enterprise sales by pioneering BGO's AI-first strategy. As the first seller, you'll build a robust pipeline, shape the sales playbook, and establish BGO as a leader in innovative...
1 week ago
$94K - $136K *
Transform financial insights into strategic decisions by providing advanced analytical support across Finance, Operations, and Strategic Planning. Collaborate with leadership to drive impactful projec...
4 days ago
ServiceNow Developer (Journeyman)
$95K - $115K *
Empower your career by configuring and optimizing the ServiceNow platform to enhance IT service management. Collaborate with diverse teams to develop scalable solutions that meet operational needs and...
2 days ago
Technical Customer Success / Customer Program Manager
$110K - $130K *
Lead customer success programs from onboarding to adoption, ensuring smooth collaboration among engineering, product, and client teams. Drive accountability, maintain clarity, and deliver measurable v...
Reposted 3 weeks ago
Transformation Business Analyst
$76K - $115K *
Unlock potential by analyzing data to enhance business performance. Design and produce insightful reports, optimize information systems, and collaborate with teams to drive data-driven decision-making...
Today
Ambulatory Client Sales Executive
$100K - $120K *
Serve as the primary contact for clients, driving engagement and service quality while fostering relationships with key stakeholders and leveraging expertise to enhance organizational growth and clien...
Reposted 1 week ago
$158K - $199K *
Champion client success by leading strategic initiatives for global accounts, driving growth and retention through trusted relationships and innovative solutions. Leverage expertise to maximize value...
6 days ago
$158K - $199K *
Drive strategic account management for global clients, focusing on value delivery, retention, and growth. Build trusted relationships with senior leaders, develop tailored solutions, and lead cross-fu...
1 week ago
Senior Sales Compensation Analyst
$125K - $135K *
Lead the charge in optimizing global sales incentive plans, ensuring accurate compensation through data management and collaboration with cross-functional teams. Drive continuous improvement and suppo...
Yesterday
$230K - $250K *
Drive new-logo growth by selling enterprise solutions to independent insurance agencies. Collaborate with Solution Consultants to convert prospects into long-term customers while managing relationship...
1 week ago
Mid-Level Grid Interconnection Consultant
$84K - $129K *
Grow your career with impactful utility consulting projects that involve advanced power system studies, interconnection applications, and guiding clients in renewable energy integration while collabor...
4 weeks ago
$122K - $183K *
Manage and optimize global equity compensation programs, ensuring accurate transactions, compliance, and enhanced employee experience while collaborating with cross-functional teams to streamline oper...
1 month ago
What does a Technical Support Analyst do?
A Technical Support Analyst diagnoses and resolves technology issues, assists users, documents solutions, and escalates complex incidents to appropriate technical teams.
What skills are useful for Technical Support Analyst jobs?
Commonly valued skills include troubleshooting, analytical thinking, customer service, communication, and familiarity with relevant operating systems, applications, networks, and support tools.
What qualifications do employers require?
Requirements vary. Employers may seek relevant IT experience, technical knowledge, and familiarity with ticketing or IT service management processes. Some roles require specific certifications or experience with particular systems.
Can Technical Support Analysts earn $100,000 or more?
Yes. Some experienced, specialized, or higher-responsibility Technical Support Analyst roles offer salaries of $100,000 or more. Compensation depends on factors such as location, industry, experience, and role scope.
What are common career paths for Technical Support Analysts?
Career paths may include senior support analyst, support lead, systems administration, networking, cybersecurity, application support, IT service management, or technical operations.