Technical Support Analyst Jobs

Find Technical Support Analyst opportunities that match your experience and career goals on Ladders. These professionals help organizations keep technology reliable by diagnosing issues, supporting users, and working with technical teams to resolve problems. Explore vetted roles with salaries of $100,000 or more, including opportunities across industries and levels of responsibility.

What Does a Technical Support Analyst Do?

Technical Support Analysts investigate hardware, software, network, and account issues. They communicate with users to understand problems, troubleshoot incidents, document solutions, and escalate complex cases when needed. Depending on the organization, they may also monitor service requests, support business applications, contribute to system improvements, and help maintain service quality.

Skills and Qualifications

Employers commonly look for strong analytical thinking, customer service, clear written and verbal communication, and a methodical approach to troubleshooting. Familiarity with operating systems, business applications, networking concepts, ticketing platforms, and remote support tools can be valuable. Some positions require experience with specific technologies, security practices, or IT service management processes; requirements vary by employer and role.

Career Paths and Opportunities

Technical Support Analysts can build expertise in areas such as systems administration, networking, cybersecurity, application support, IT service management, or technical operations. With experience, some move into senior analyst, support lead, or management roles. Advanced technical knowledge, industry certifications, and a track record of resolving complex issues may help candidates pursue specialized or higher-responsibility opportunities.

Find Technical Support Analyst Jobs on Ladders

Browse Ladders for vetted professional openings with salaries of $100,000 or more. Review each listing for its responsibilities, required qualifications, location, and compensation details, then apply to roles that align with your background and goals.

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1
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$125K - $150K *

Drive AI-native software development by architecting systems, guiding AI agents, and ensuring quality. Collaborate closely with users to transform business needs into reliable, efficient solutions whi...

United StatesRemote

Today

  •   Less than 5 years exp.  •   Information Technology

$100K - $120K *

Transform technical hiring by owning the full-cycle recruitment process. Collaborate with leadership to build a sourcing strategy, assess candidates, and enhance the candidate experience while scaling...

CanadaRemote

1 week ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$125K - $155K *

Grow your career with a dynamic team focused on designing and implementing scalable systems. Collaborate on complex projects, mentor peers, and drive technical excellence while contributing to impactf...

United StatesRemote

4 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$172K - $202K *

Unlock potential as a thought leader, generating impactful insights and strategies to address complex client challenges, while mentoring a high-performing team and engaging with stakeholders across va...

United StatesRemote

Reposted 1 week ago

  •   11 - 15 years exp.  •   Business Services

$115K - $130K *

Deliver high-quality training for I&C technicians, ensuring comprehension and performance tracking. Collaborate with teams to enhance training materials and support continuous improvement in a virtual...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$80K - $95K *

Champion the design and configuration of Ellucian Colleague Financial Aid systems, ensuring alignment with client strategies while providing expert technical support and training to enhance operationa...

United StatesRemote

Today

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$90K - $110K *

Contribute to seamless enterprise integrations by designing and developing Infor M3 solutions. Leverage your expertise in Infor OS, ION, and APIs to enhance data exchange across applications and suppo...

CanadaRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$150K - $180K *

Drive successful implementation of MiraCloud solutions, ensuring client satisfaction and operational excellence. Lead project management practices, oversee teams, and foster relationships to achieve t...

Indiana, USRemote

2 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$150K - $180K *

Champion the successful implementation of MiraCloud solutions, ensuring client satisfaction and operational excellence. Lead project management practices, oversee teams, and drive profitability while...

New York, NYRemote

2 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$98K - $167K *

Unlock potential by designing and implementing scalable ServiceNow solutions, collaborating with stakeholders to enhance enterprise asset management and compliance within federal programs, ensuring al...

Reston, VARemote

Yesterday

  •   5 - 7 years exp.  •   Business Services

$150K - $180K *

Champion partner growth by leading a high-performing team focused on pre-sales excellence, solution strategy, and AI adoption. Drive business development and co-innovation while ensuring technical dis...

New York, NYRemote

Yesterday

  •   8 - 10 years exp.  •   Information Technology

$125K - $150K *

Lead the charge in operational excellence for a Data Center Services unit, driving performance, workforce development, and customer satisfaction across multiple locations while overseeing mission-crit...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$108K - $115K *

Unlock your potential as a full stack engineer, collaborating in an agile team to develop innovative applications and features, while leveraging cutting-edge AI technologies to enhance product offerin...

RemoteRemote

Yesterday

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$200K - $250K *

Drive transformative enterprise sales by pioneering BGO's AI-first strategy. As the first seller, you'll build a robust pipeline, shape the sales playbook, and establish BGO as a leader in innovative...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Business Services

$94K - $136K *

Transform financial insights into strategic decisions by providing advanced analytical support across Finance, Operations, and Strategic Planning. Collaborate with leadership to drive impactful projec...

United StatesRemote

4 days ago

  •   5 - 7 years exp.  •   Healthcare

$95K - $115K *

Empower your career by configuring and optimizing the ServiceNow platform to enhance IT service management. Collaborate with diverse teams to develop scalable solutions that meet operational needs and...

Chicago, ILRemote

2 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Lead customer success programs from onboarding to adoption, ensuring smooth collaboration among engineering, product, and client teams. Drive accountability, maintain clarity, and deliver measurable v...

Pleasanton, CARemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$76K - $115K *

Unlock potential by analyzing data to enhance business performance. Design and produce insightful reports, optimize information systems, and collaborate with teams to drive data-driven decision-making...

Virginia Beach, VARemote

Today

  •   Less than 5 years exp.  •   Healthcare

$100K - $120K *

Serve as the primary contact for clients, driving engagement and service quality while fostering relationships with key stakeholders and leveraging expertise to enhance organizational growth and clien...

United StatesRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Healthcare

$158K - $199K *

Champion client success by leading strategic initiatives for global accounts, driving growth and retention through trusted relationships and innovative solutions. Leverage expertise to maximize value...

North Carolina, USRemote

6 days ago

  •   11 - 15 years exp.  •   Business Services

$158K - $199K *

Drive strategic account management for global clients, focusing on value delivery, retention, and growth. Build trusted relationships with senior leaders, develop tailored solutions, and lead cross-fu...

New York City, NYRemote

1 week ago

  •   11 - 15 years exp.  •   Business Services

$125K - $135K *

Lead the charge in optimizing global sales incentive plans, ensuring accurate compensation through data management and collaboration with cross-functional teams. Drive continuous improvement and suppo...

Texas, USRemote

Yesterday

  •   5 - 7 years exp.  •   Enterprise Technology

$230K - $250K *

Drive new-logo growth by selling enterprise solutions to independent insurance agencies. Collaborate with Solution Consultants to convert prospects into long-term customers while managing relationship...

Washington, USRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$84K - $129K *

Grow your career with impactful utility consulting projects that involve advanced power system studies, interconnection applications, and guiding clients in renewable energy integration while collabor...

United StatesRemote

4 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$122K - $183K *

Manage and optimize global equity compensation programs, ensuring accurate transactions, compliance, and enhanced employee experience while collaborating with cross-functional teams to streamline oper...

RemoteRemote

1 month ago

  •   8 - 10 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Technical Support Analyst do?question toggle

    A Technical Support Analyst diagnoses and resolves technology issues, assists users, documents solutions, and escalates complex incidents to appropriate technical teams.

  • What skills are useful for Technical Support Analyst jobs?question toggle

    Commonly valued skills include troubleshooting, analytical thinking, customer service, communication, and familiarity with relevant operating systems, applications, networks, and support tools.

  • What qualifications do employers require?question toggle

    Requirements vary. Employers may seek relevant IT experience, technical knowledge, and familiarity with ticketing or IT service management processes. Some roles require specific certifications or experience with particular systems.

  • Can Technical Support Analysts earn $100,000 or more?question toggle

    Yes. Some experienced, specialized, or higher-responsibility Technical Support Analyst roles offer salaries of $100,000 or more. Compensation depends on factors such as location, industry, experience, and role scope.

  • What are common career paths for Technical Support Analysts?question toggle

    Career paths may include senior support analyst, support lead, systems administration, networking, cybersecurity, application support, IT service management, or technical operations.