Technical Support Analyst Jobs

Find Technical Support Analyst opportunities that match your experience and career goals on Ladders. These professionals help organizations keep technology reliable by diagnosing issues, supporting users, and working with technical teams to resolve problems. Explore vetted roles with salaries of $100,000 or more, including opportunities across industries and levels of responsibility.

What Does a Technical Support Analyst Do?

Technical Support Analysts investigate hardware, software, network, and account issues. They communicate with users to understand problems, troubleshoot incidents, document solutions, and escalate complex cases when needed. Depending on the organization, they may also monitor service requests, support business applications, contribute to system improvements, and help maintain service quality.

Skills and Qualifications

Employers commonly look for strong analytical thinking, customer service, clear written and verbal communication, and a methodical approach to troubleshooting. Familiarity with operating systems, business applications, networking concepts, ticketing platforms, and remote support tools can be valuable. Some positions require experience with specific technologies, security practices, or IT service management processes; requirements vary by employer and role.

Career Paths and Opportunities

Technical Support Analysts can build expertise in areas such as systems administration, networking, cybersecurity, application support, IT service management, or technical operations. With experience, some move into senior analyst, support lead, or management roles. Advanced technical knowledge, industry certifications, and a track record of resolving complex issues may help candidates pursue specialized or higher-responsibility opportunities.

Find Technical Support Analyst Jobs on Ladders

Browse Ladders for vetted professional openings with salaries of $100,000 or more. Review each listing for its responsibilities, required qualifications, location, and compensation details, then apply to roles that align with your background and goals.

Remote
caret down
Compensation
caret down
Position Level
caret down
Time Posted
caret down
Industries
caret down
More
1
caret down

$126K - $162K *

Lead the charge in advanced ICT design for mission-critical data centers. Collaborate with stakeholders to oversee complex projects, manage resources, and drive innovation through technology adoption...

United StatesRemote

Reposted 4 weeks ago

  •   8 - 10 years exp.  •   Technical Services

$115K - $150K *

Join a team that's dedicated to enhancing product security by managing vulnerabilities, triaging reports, and ensuring clear communication across departments. This role is ideal for early-career profe...

RemoteRemote

4 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$75K - $120K *

Advance your career by implementing innovative SaaS solutions, configuring custom workflows, and driving system integration projects. Collaborate with a dynamic team to tackle complex challenges and d...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Business Services

$100K - $120K *

Join a team that's redefining virtual infrastructure. This role involves research, development, and support of virtual desktop environments while mentoring junior engineers alongside managing projects...

Arizona, USRemote

4 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$120K - $145K *

Transform enterprise service delivery by leading cross-center operations, enhancing efficiency, and ensuring high-quality IT services across multiple locations. Drive initiatives that improve performa...

United StatesRemote

3 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$112K - $193K *

Lead the charge in strategic M&A cybersecurity due diligence, driving complex initiatives from inception to completion and ensuring informed acquisition decisions while safeguarding enterprise data an...

Eden Prairie, MNRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Healthcare

$100K - $120K *

Transform business operations by identifying improvement opportunities, optimizing processes, and driving sustainable outcomes. Collaborate with stakeholders to enhance performance and support organiz...

United StatesRemote

3 days ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$90K - $189K *

Elevate your career as you design, implement, and maintain SAP security roles across various platforms while ensuring compliance and optimizing security frameworks in a collaborative environment...

United StatesRemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Information Technology

$124K - $170K *

Shape innovative cloud-based solutions as a technical leader, driving best practices in software development. Collaborate with cross-functional teams to deliver scalable, reliable systems while managi...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$100K - $130K *

Optimize quality assurance processes by designing and maintaining automation frameworks that enhance software reliability and delivery speed. Collaborate with cross-functional teams to ensure complian...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$114K - $179K *

Drive innovative technical solutions by partnering with sales teams to address complex client needs and elevate engineering workflows, ensuring successful integration of products throughout the sales...

RemoteRemote

Reposted yesterday

  •   Less than 5 years exp.  •   Information Technology

$150K - $190K *

Partner with us to drive innovative solutions as a key technical resource, enhancing customer engagement through demos, POCs, and collaboration across teams to deliver exceptional value in observabili...

Chicago, ILRemote

4 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$161K - $299K *

Engineer solutions by applying functional knowledge to design and customize SAP or PeopleSoft applications, ensuring alignment with business needs. Collaborate with teams to write requirements, develo...

Fort Worth, TXRemote

1 week ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$110K - $130K *

Engage with customers to architect data solutions, blending technical expertise with problem-solving. As a trusted advisor, you'll enhance data quality and integration within diverse ecosystems, bridg...

United StatesRemote

4 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$80K - $95K *

Join our team to enhance operational systems for our go-to-market efforts. You’ll collaborate with multiple departments to optimize workflows, automate processes, troubleshoot issues, and improve data...

RemoteRemote

Reposted 4 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$93K - $104K *

Elevate your career by troubleshooting and supporting HVAC and control systems while collaborating with cross-functional teams to solve complex field issues and enhance product development...

RemoteRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Energy & Utilities

$68K - $113K *

Empower your career as a key partner to technology leaders, managing complex calendars, coordinating meetings, and crafting impactful presentations. Join a dynamic team dedicated to enhancing organiza...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Finance & Insurance

$160K - $258K *

Lead the charge in enhancing vulnerability management processes across diverse enterprise products, collaborating with cross-functional teams to ensure effective resolution and communication of securi...

RemoteRemote

Reposted yesterday

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$127K - $160K *

Shape your career by driving operational excellence as a key administrator for PSA systems. Collaborate across teams to enhance project delivery, financial accuracy, and data integrity, ensuring effec...

Portsmouth, NHRemote

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$80K - $95K *

Support the secure implementation of AI technologies by assessing vulnerabilities, monitoring threats, and collaborating with teams to enforce security standards, uphold governance, and ensure respons...

Overland Park, KSRemote

4 weeks ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$155K - $174K *

Champion innovative insights and strategies in AI application development. Collaborate with global leaders to drive software engineering excellence and empower organizations to leverage advanced AI ca...

CanadaRemote

2 weeks ago

  •   11 - 15 years exp.  •   Business Services

$110K - $130K *

Join a dynamic team to design and support advanced Active Network Management Systems, leading their lifecycle from development to commissioning while ensuring integration with external systems and del...

United StatesRemote

Today

  •   5 - 7 years exp.  •   Energy & Utilities

$120K - $151K *

Unlock potential by driving revenue growth through innovative cloud solutions. Collaborate with a dynamic sales team to manage the full sales cycle, build relationships, and mentor junior representati...

RemoteRemote

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$245K - $260K *

Join a team that's redefining Digital Employee Experience and Unified Observability. As a Solutions Engineer, you'll partner with sales to drive technical strategies, solve complex challenges, and enh...

Ararat, NCRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$90K - $110K *

Elevate data accuracy by analyzing user queries and improving AI responses. Collaborate with Product Management, Data Science, and Engineering to ensure Prism delivers trustworthy insights, enhancing...

Philadelphia, PARemote

2 weeks ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

Frequently Asked Questions (FAQ)

  • What does a Technical Support Analyst do?question toggle

    A Technical Support Analyst diagnoses and resolves technology issues, assists users, documents solutions, and escalates complex incidents to appropriate technical teams.

  • What skills are useful for Technical Support Analyst jobs?question toggle

    Commonly valued skills include troubleshooting, analytical thinking, customer service, communication, and familiarity with relevant operating systems, applications, networks, and support tools.

  • What qualifications do employers require?question toggle

    Requirements vary. Employers may seek relevant IT experience, technical knowledge, and familiarity with ticketing or IT service management processes. Some roles require specific certifications or experience with particular systems.

  • Can Technical Support Analysts earn $100,000 or more?question toggle

    Yes. Some experienced, specialized, or higher-responsibility Technical Support Analyst roles offer salaries of $100,000 or more. Compensation depends on factors such as location, industry, experience, and role scope.

  • What are common career paths for Technical Support Analysts?question toggle

    Career paths may include senior support analyst, support lead, systems administration, networking, cybersecurity, application support, IT service management, or technical operations.