Find Technical Support Analyst opportunities that match your experience and career goals on Ladders. These professionals help organizations keep technology reliable by diagnosing issues, supporting users, and working with technical teams to resolve problems. Explore vetted roles with salaries of $100,000 or more, including opportunities across industries and levels of responsibility.
Technical Support Analysts investigate hardware, software, network, and account issues. They communicate with users to understand problems, troubleshoot incidents, document solutions, and escalate complex cases when needed. Depending on the organization, they may also monitor service requests, support business applications, contribute to system improvements, and help maintain service quality.
Employers commonly look for strong analytical thinking, customer service, clear written and verbal communication, and a methodical approach to troubleshooting. Familiarity with operating systems, business applications, networking concepts, ticketing platforms, and remote support tools can be valuable. Some positions require experience with specific technologies, security practices, or IT service management processes; requirements vary by employer and role.
Technical Support Analysts can build expertise in areas such as systems administration, networking, cybersecurity, application support, IT service management, or technical operations. With experience, some move into senior analyst, support lead, or management roles. Advanced technical knowledge, industry certifications, and a track record of resolving complex issues may help candidates pursue specialized or higher-responsibility opportunities.
Browse Ladders for vetted professional openings with salaries of $100,000 or more. Review each listing for its responsibilities, required qualifications, location, and compensation details, then apply to roles that align with your background and goals.
$126K - $162K *
Lead the charge in advanced ICT design for mission-critical data centers. Collaborate with stakeholders to oversee complex projects, manage resources, and drive innovation through technology adoption...
Reposted 4 weeks ago
Intermediate Security Analyst, Vulnerability Operations (North America)
$115K - $150K *
Join a team that's dedicated to enhancing product security by managing vulnerabilities, triaging reports, and ensuring clear communication across departments. This role is ideal for early-career profe...
4 weeks ago
System Implementation Specialist
$75K - $120K *
Advance your career by implementing innovative SaaS solutions, configuring custom workflows, and driving system integration projects. Collaborate with a dynamic team to tackle complex challenges and d...
3 weeks ago
Engineer III - Virtual Infrastructure
$100K - $120K *
Join a team that's redefining virtual infrastructure. This role involves research, development, and support of virtual desktop environments while mentoring junior engineers alongside managing projects...
4 weeks ago
Cross-Centers Service Delivery Operations Lead
$120K - $145K *
Transform enterprise service delivery by leading cross-center operations, enhancing efficiency, and ensuring high-quality IT services across multiple locations. Drive initiatives that improve performa...
3 weeks ago
Prin Cybersecurity Analyst - Technical Program Manager - Remote
$112K - $193K *
Lead the charge in strategic M&A cybersecurity due diligence, driving complex initiatives from inception to completion and ensuring informed acquisition decisions while safeguarding enterprise data an...
Reposted 1 week ago
Process Improvement Consultant-Financial Services Facility Construction Program
$100K - $120K *
Transform business operations by identifying improvement opportunities, optimizing processes, and driving sustainable outcomes. Collaborate with stakeholders to enhance performance and support organiz...
3 days ago
$90K - $189K *
Elevate your career as you design, implement, and maintain SAP security roles across various platforms while ensuring compliance and optimizing security frameworks in a collaborative environment...
Reposted 1 week ago
$124K - $170K *
Shape innovative cloud-based solutions as a technical leader, driving best practices in software development. Collaborate with cross-functional teams to deliver scalable, reliable systems while managi...
2 weeks ago
$100K - $130K *
Optimize quality assurance processes by designing and maintaining automation frameworks that enhance software reliability and delivery speed. Collaborate with cross-functional teams to ensure complian...
3 weeks ago
$114K - $179K *
Drive innovative technical solutions by partnering with sales teams to address complex client needs and elevate engineering workflows, ensuring successful integration of products throughout the sales...
Reposted yesterday
Solutions Engineer (Remote - Chicago)
$150K - $190K *
Partner with us to drive innovative solutions as a key technical resource, enhancing customer engagement through demos, POCs, and collaboration across teams to deliver exceptional value in observabili...
4 days ago
ERP Business Analyst Sr Stf - E5
$161K - $299K *
Engineer solutions by applying functional knowledge to design and customize SAP or PeopleSoft applications, ensuring alignment with business needs. Collaborate with teams to write requirements, develo...
1 week ago
$110K - $130K *
Engage with customers to architect data solutions, blending technical expertise with problem-solving. As a trusted advisor, you'll enhance data quality and integration within diverse ecosystems, bridg...
4 weeks ago
$80K - $95K *
Join our team to enhance operational systems for our go-to-market efforts. You’ll collaborate with multiple departments to optimize workflows, automate processes, troubleshoot issues, and improve data...
Reposted 4 weeks ago
Senior Field Controls Technician
$93K - $104K *
Elevate your career by troubleshooting and supporting HVAC and control systems while collaborating with cross-functional teams to solve complex field issues and enhance product development...
Reposted 1 week ago
Executive Assistant - Technology & Operations - Remote
$68K - $113K *
Empower your career as a key partner to technology leaders, managing complex calendars, coordinating meetings, and crafting impactful presentations. Join a dynamic team dedicated to enhancing organiza...
1 week ago
Senior Vulnerability Management Analyst
$160K - $258K *
Lead the charge in enhancing vulnerability management processes across diverse enterprise products, collaborating with cross-functional teams to ensure effective resolution and communication of securi...
Reposted yesterday
Senior Professional Services Operations Analyst
$127K - $160K *
Shape your career by driving operational excellence as a key administrator for PSA systems. Collaborate across teams to enhance project delivery, financial accuracy, and data integrity, ensuring effec...
2 weeks ago
$80K - $95K *
Support the secure implementation of AI technologies by assessing vulnerabilities, monitoring threats, and collaborating with teams to enforce security standards, uphold governance, and ensure respons...
4 weeks ago
$155K - $174K *
Champion innovative insights and strategies in AI application development. Collaborate with global leaders to drive software engineering excellence and empower organizations to leverage advanced AI ca...
2 weeks ago
Digital Solutions Integration Engineer III
$110K - $130K *
Join a dynamic team to design and support advanced Active Network Management Systems, leading their lifecycle from development to commissioning while ensuring integration with external systems and del...
Today
$120K - $151K *
Unlock potential by driving revenue growth through innovative cloud solutions. Collaborate with a dynamic sales team to manage the full sales cycle, build relationships, and mentor junior representati...
1 week ago
$245K - $260K *
Join a team that's redefining Digital Employee Experience and Unified Observability. As a Solutions Engineer, you'll partner with sales to drive technical strategies, solve complex challenges, and enh...
2 weeks ago
$90K - $110K *
Elevate data accuracy by analyzing user queries and improving AI responses. Collaborate with Product Management, Data Science, and Engineering to ensure Prism delivers trustworthy insights, enhancing...
2 weeks ago
What does a Technical Support Analyst do?
A Technical Support Analyst diagnoses and resolves technology issues, assists users, documents solutions, and escalates complex incidents to appropriate technical teams.
What skills are useful for Technical Support Analyst jobs?
Commonly valued skills include troubleshooting, analytical thinking, customer service, communication, and familiarity with relevant operating systems, applications, networks, and support tools.
What qualifications do employers require?
Requirements vary. Employers may seek relevant IT experience, technical knowledge, and familiarity with ticketing or IT service management processes. Some roles require specific certifications or experience with particular systems.
Can Technical Support Analysts earn $100,000 or more?
Yes. Some experienced, specialized, or higher-responsibility Technical Support Analyst roles offer salaries of $100,000 or more. Compensation depends on factors such as location, industry, experience, and role scope.
What are common career paths for Technical Support Analysts?
Career paths may include senior support analyst, support lead, systems administration, networking, cybersecurity, application support, IT service management, or technical operations.