Technical Support Analyst Jobs

Find Technical Support Analyst opportunities that match your experience and career goals on Ladders. These professionals help organizations keep technology reliable by diagnosing issues, supporting users, and working with technical teams to resolve problems. Explore vetted roles with salaries of $100,000 or more, including opportunities across industries and levels of responsibility.

What Does a Technical Support Analyst Do?

Technical Support Analysts investigate hardware, software, network, and account issues. They communicate with users to understand problems, troubleshoot incidents, document solutions, and escalate complex cases when needed. Depending on the organization, they may also monitor service requests, support business applications, contribute to system improvements, and help maintain service quality.

Skills and Qualifications

Employers commonly look for strong analytical thinking, customer service, clear written and verbal communication, and a methodical approach to troubleshooting. Familiarity with operating systems, business applications, networking concepts, ticketing platforms, and remote support tools can be valuable. Some positions require experience with specific technologies, security practices, or IT service management processes; requirements vary by employer and role.

Career Paths and Opportunities

Technical Support Analysts can build expertise in areas such as systems administration, networking, cybersecurity, application support, IT service management, or technical operations. With experience, some move into senior analyst, support lead, or management roles. Advanced technical knowledge, industry certifications, and a track record of resolving complex issues may help candidates pursue specialized or higher-responsibility opportunities.

Find Technical Support Analyst Jobs on Ladders

Browse Ladders for vetted professional openings with salaries of $100,000 or more. Review each listing for its responsibilities, required qualifications, location, and compensation details, then apply to roles that align with your background and goals.

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$120K - $145K *

Unlock your potential as a Senior Cybersecurity Pre-Sales Technical Architect, driving strategic security solutions and fostering relationships with key stakeholders to enhance business development in...

Lisle, ILRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$95K - $115K *

Join a team that drives innovation by building and supporting Epic billing modules, ensuring seamless operations and addressing user needs through expert problem-solving and ongoing communication with...

United StatesRemote

4 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$83K - $145K *

Transform client operations by delivering innovative business systems solutions. Collaborate with stakeholders to integrate technology and processes, ensuring timely service and continuous improvement...

United StatesRemote

Today

  •   Less than 5 years exp.  •   Healthcare

$91K - $146K *

Join a team that's dedicated to optimizing HR processes through effective management of the Workday HRIS. Collaborate with HR and IT to enhance system functionality, ensure data integrity, and support...

United StatesRemote

Reposted 2 days ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$85K - $148K *

Unlock potential by managing CA Datacom environments, optimizing databases, and ensuring 24x7 support. Collaborate with vendors, implement best practices, and maintain documentation to enhance client...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$105K - $231K *

Empower security excellence by leading ServiceNow implementations, ensuring compliance with NIST and FedRAMP standards, and enhancing platform security through innovative governance and risk managemen...

United StatesRemote

4 days ago

  •   11 - 15 years exp.  •   Information Technology

$80K - $115K *

Analyze and enhance client data reporting, driving insights and trends to support customer satisfaction and business growth. Collaborate with cross-functional teams to ensure data integrity and delive...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$95K - $115K *

Champion a high-performing support operations team, ensuring exceptional customer service and efficient processes. Lead incident management, oversee technical engineers, and drive continuous improveme...

Dallas, TXRemote

4 days ago

  •   Less than 5 years exp.  •   Information Technology

$95K - $115K *

Empower a top-notch Remote Hands team by providing expert oversight and guidance, ensuring the highest quality technical support and exceptional customer experience in a dynamic data center environmen...

Houston, TXRemote

3 weeks ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$150K - $180K *

Shape the future of customer experience by leading AI-driven delivery initiatives. Manage a diverse portfolio, ensuring measurable outcomes while guiding teams through complex transformations and fost...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$113K - $226K *

Lead the charge in optimizing healthcare processes by bridging strategy and execution. Collaborate with teams to enhance coding workflows, drive change management, and ensure alignment with strategic...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$90K - $110K *

Transform customer experiences by driving technical excellence in post-sale support. Collaborate with teams to ensure seamless handoffs, empower account managers, and resolve escalations, all while en...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$110K - $130K *

Elevate your career by bridging business stakeholders and tech teams, transforming complex requirements into actionable solutions. You will lead the entire system development lifecycle, ensuring optim...

United StatesRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Partner with us to lead technical service delivery for complex accounts, guiding solution design and lifecycle management. Build strong relationships with stakeholders, ensuring strategic alignment an...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$65K - $101K *

Empower teams by supervising Tier I Knowledge Center agents, ensuring outstanding support for external users. Your leadership will drive performance, manage escalations, and improve service excellence...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Collaborate with customers to enhance their experience by providing technical support and strategic insights while actively engaging with sales, product, and engineering teams to drive customer succes...

New York, NYRemote

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$172K - $223K *

Lead the field services strategy for large-scale AI infrastructure, ensuring operational excellence and customer satisfaction. Collaborate with cross-functional teams to enhance service delivery and d...

RemoteRemote

Reposted 5 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$90K - $115K *

Drive the administration of OneStream, supporting FP&A and Accounts Payable teams. Enhance reporting, manage data integrations, and collaborate with Finance and IT to optimize processes and improve ef...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$95K - $115K *

Unlock potential by serving as a senior database administrator, enhancing and maintaining complex IT systems. Collaborate with diverse teams to drive innovative solutions and ensure effective manageme...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Hospitality & Recreation

$70K - $110K *

Unlock your potential by analyzing data and conducting audits to enhance compliance for innovative B2B and B2C platforms. Collaborate with cross-functional teams, apply critical thinking, and gain ins...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$100K - $120K *

Join a team that's dedicated to managing enterprise AI platforms, ensuring governance, compliance, and support operations. Collaborate across departments to enhance user experience and drive adoption...

Florida, USRemote

4 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$120K - $165K *

Join a team that's committed to modernizing federal software systems. Lead technical discussions and drive the development of scalable applications using Ruby and Rails in a collaborative environment...

United StatesRemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$105K - $130K *

Join a dynamic team to deliver innovative solutions, manage project workstreams, and enhance client relationships. Leverage your expertise in technical development and analytics to tackle complex chal...

Chicago, ILRemote

2 weeks ago

  •   Less than 5 years exp.  •   Business Services

$100K - $120K *

Transform high-risk computerized systems validation by leading initiatives, collaborating with stakeholders, and ensuring GxP compliance throughout the system lifecycle. Utilize expertise to drive str...

CanadaRemote

4 weeks ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$91K - $140K *

Lead the charge in driving technical integrations with strategic partners, collaborating across teams to translate business goals into scalable solutions. Shape the technology roadmap and enhance Ninj...

Texas, USRemote

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Technical Support Analyst do?question toggle

    A Technical Support Analyst diagnoses and resolves technology issues, assists users, documents solutions, and escalates complex incidents to appropriate technical teams.

  • What skills are useful for Technical Support Analyst jobs?question toggle

    Commonly valued skills include troubleshooting, analytical thinking, customer service, communication, and familiarity with relevant operating systems, applications, networks, and support tools.

  • What qualifications do employers require?question toggle

    Requirements vary. Employers may seek relevant IT experience, technical knowledge, and familiarity with ticketing or IT service management processes. Some roles require specific certifications or experience with particular systems.

  • Can Technical Support Analysts earn $100,000 or more?question toggle

    Yes. Some experienced, specialized, or higher-responsibility Technical Support Analyst roles offer salaries of $100,000 or more. Compensation depends on factors such as location, industry, experience, and role scope.

  • What are common career paths for Technical Support Analysts?question toggle

    Career paths may include senior support analyst, support lead, systems administration, networking, cybersecurity, application support, IT service management, or technical operations.