Find Technical Support Analyst opportunities that match your experience and career goals on Ladders. These professionals help organizations keep technology reliable by diagnosing issues, supporting users, and working with technical teams to resolve problems. Explore vetted roles with salaries of $100,000 or more, including opportunities across industries and levels of responsibility.
Technical Support Analysts investigate hardware, software, network, and account issues. They communicate with users to understand problems, troubleshoot incidents, document solutions, and escalate complex cases when needed. Depending on the organization, they may also monitor service requests, support business applications, contribute to system improvements, and help maintain service quality.
Employers commonly look for strong analytical thinking, customer service, clear written and verbal communication, and a methodical approach to troubleshooting. Familiarity with operating systems, business applications, networking concepts, ticketing platforms, and remote support tools can be valuable. Some positions require experience with specific technologies, security practices, or IT service management processes; requirements vary by employer and role.
Technical Support Analysts can build expertise in areas such as systems administration, networking, cybersecurity, application support, IT service management, or technical operations. With experience, some move into senior analyst, support lead, or management roles. Advanced technical knowledge, industry certifications, and a track record of resolving complex issues may help candidates pursue specialized or higher-responsibility opportunities.
Browse Ladders for vetted professional openings with salaries of $100,000 or more. Review each listing for its responsibilities, required qualifications, location, and compensation details, then apply to roles that align with your background and goals.
Senior Cybersecurity Pre-Sales Technical Architect
$120K - $145K *
Unlock your potential as a Senior Cybersecurity Pre-Sales Technical Architect, driving strategic security solutions and fostering relationships with key stakeholders to enhance business development in...
2 weeks ago
EHR Epic Rev Cycle Analyst [Certified in HB, PB Claims]
$95K - $115K *
Join a team that drives innovation by building and supporting Epic billing modules, ensuring seamless operations and addressing user needs through expert problem-solving and ongoing communication with...
4 weeks ago
CS Business Systems Analyst III
$83K - $145K *
Transform client operations by delivering innovative business systems solutions. Collaborate with stakeholders to integrate technology and processes, ensuring timely service and continuous improvement...
Today
Senior Workday HR Systems Analyst
$91K - $146K *
Join a team that's dedicated to optimizing HR processes through effective management of the Workday HRIS. Collaborate with HR and IT to enhance system functionality, ensure data integrity, and support...
Reposted 2 days ago
Senior Mainframe Systems Programmer - Datacom
$85K - $148K *
Unlock potential by managing CA Datacom environments, optimizing databases, and ensuring 24x7 support. Collaborate with vendors, implement best practices, and maintain documentation to enhance client...
2 weeks ago
$105K - $231K *
Empower security excellence by leading ServiceNow implementations, ensuring compliance with NIST and FedRAMP standards, and enhancing platform security through innovative governance and risk managemen...
4 days ago
Data Analyst (Healthcare Data Analytics)
$80K - $115K *
Analyze and enhance client data reporting, driving insights and trends to support customer satisfaction and business growth. Collaborate with cross-functional teams to ensure data integrity and delive...
2 weeks ago
Manager, Support Operations (Remote/Second Shift)
$95K - $115K *
Champion a high-performing support operations team, ensuring exceptional customer service and efficient processes. Lead incident management, oversee technical engineers, and drive continuous improveme...
4 days ago
$95K - $115K *
Empower a top-notch Remote Hands team by providing expert oversight and guidance, ensuring the highest quality technical support and exceptional customer experience in a dynamic data center environmen...
3 weeks ago
$150K - $180K *
Shape the future of customer experience by leading AI-driven delivery initiatives. Manage a diverse portfolio, ensuring measurable outcomes while guiding teams through complex transformations and fost...
1 week ago
Forward Deployed Process Consultant- R37
$113K - $226K *
Lead the charge in optimizing healthcare processes by bridging strategy and execution. Collaborate with teams to enhance coding workflows, drive change management, and ensure alignment with strategic...
2 weeks ago
$90K - $110K *
Transform customer experiences by driving technical excellence in post-sale support. Collaborate with teams to ensure seamless handoffs, empower account managers, and resolve escalations, all while en...
2 weeks ago
Technical Business Analyst (USA - Remote)
$110K - $130K *
Elevate your career by bridging business stakeholders and tech teams, transforming complex requirements into actionable solutions. You will lead the entire system development lifecycle, ensuring optim...
Reposted 3 weeks ago
$110K - $130K *
Partner with us to lead technical service delivery for complex accounts, guiding solution design and lifecycle management. Build strong relationships with stakeholders, ensuring strategic alignment an...
1 week ago
$65K - $101K *
Empower teams by supervising Tier I Knowledge Center agents, ensuring outstanding support for external users. Your leadership will drive performance, manage escalations, and improve service excellence...
3 weeks ago
Technical Account Manager - US
$110K - $130K *
Collaborate with customers to enhance their experience by providing technical support and strategic insights while actively engaging with sales, product, and engineering teams to drive customer succes...
Reposted 2 weeks ago
Director, Data Center Field Service, Denton, Texas
$172K - $223K *
Lead the field services strategy for large-scale AI infrastructure, ensuring operational excellence and customer satisfaction. Collaborate with cross-functional teams to enhance service delivery and d...
Reposted 5 days ago
$90K - $115K *
Drive the administration of OneStream, supporting FP&A and Accounts Payable teams. Enhance reporting, manage data integrations, and collaborate with Finance and IT to optimize processes and improve ef...
1 week ago
Information Technology Specialist
$95K - $115K *
Unlock potential by serving as a senior database administrator, enhancing and maintaining complex IT systems. Collaborate with diverse teams to drive innovative solutions and ensure effective manageme...
1 week ago
Analytic Compliance, Audit Analyst II
$70K - $110K *
Unlock your potential by analyzing data and conducting audits to enhance compliance for innovative B2B and B2C platforms. Collaborate with cross-functional teams, apply critical thinking, and gain ins...
3 weeks ago
$100K - $120K *
Join a team that's dedicated to managing enterprise AI platforms, ensuring governance, compliance, and support operations. Collaborate across departments to enhance user experience and drive adoption...
4 days ago
Technical Lead - Ruby / Ruby on Rails
$120K - $165K *
Join a team that's committed to modernizing federal software systems. Lead technical discussions and drive the development of scalable applications using Ruby and Rails in a collaborative environment...
Reposted 3 weeks ago
Digital Consulting Associate-Oracle Student Financial Aid (Technical)
$105K - $130K *
Join a dynamic team to deliver innovative solutions, manage project workstreams, and enhance client relationships. Leverage your expertise in technical development and analytics to tackle complex chal...
2 weeks ago
Lead, Computerized Systems Validation - Canada
$100K - $120K *
Transform high-risk computerized systems validation by leading initiatives, collaborating with stakeholders, and ensuring GxP compliance throughout the system lifecycle. Utilize expertise to drive str...
4 weeks ago
Technical Alliances Lead - Integrations
$91K - $140K *
Lead the charge in driving technical integrations with strategic partners, collaborating across teams to translate business goals into scalable solutions. Shape the technology roadmap and enhance Ninj...
1 week ago
What does a Technical Support Analyst do?
A Technical Support Analyst diagnoses and resolves technology issues, assists users, documents solutions, and escalates complex incidents to appropriate technical teams.
What skills are useful for Technical Support Analyst jobs?
Commonly valued skills include troubleshooting, analytical thinking, customer service, communication, and familiarity with relevant operating systems, applications, networks, and support tools.
What qualifications do employers require?
Requirements vary. Employers may seek relevant IT experience, technical knowledge, and familiarity with ticketing or IT service management processes. Some roles require specific certifications or experience with particular systems.
Can Technical Support Analysts earn $100,000 or more?
Yes. Some experienced, specialized, or higher-responsibility Technical Support Analyst roles offer salaries of $100,000 or more. Compensation depends on factors such as location, industry, experience, and role scope.
What are common career paths for Technical Support Analysts?
Career paths may include senior support analyst, support lead, systems administration, networking, cybersecurity, application support, IT service management, or technical operations.