Technical Support Analyst Jobs

Find Technical Support Analyst opportunities that match your experience and career goals on Ladders. These professionals help organizations keep technology reliable by diagnosing issues, supporting users, and working with technical teams to resolve problems. Explore vetted roles with salaries of $100,000 or more, including opportunities across industries and levels of responsibility.

What Does a Technical Support Analyst Do?

Technical Support Analysts investigate hardware, software, network, and account issues. They communicate with users to understand problems, troubleshoot incidents, document solutions, and escalate complex cases when needed. Depending on the organization, they may also monitor service requests, support business applications, contribute to system improvements, and help maintain service quality.

Skills and Qualifications

Employers commonly look for strong analytical thinking, customer service, clear written and verbal communication, and a methodical approach to troubleshooting. Familiarity with operating systems, business applications, networking concepts, ticketing platforms, and remote support tools can be valuable. Some positions require experience with specific technologies, security practices, or IT service management processes; requirements vary by employer and role.

Career Paths and Opportunities

Technical Support Analysts can build expertise in areas such as systems administration, networking, cybersecurity, application support, IT service management, or technical operations. With experience, some move into senior analyst, support lead, or management roles. Advanced technical knowledge, industry certifications, and a track record of resolving complex issues may help candidates pursue specialized or higher-responsibility opportunities.

Find Technical Support Analyst Jobs on Ladders

Browse Ladders for vetted professional openings with salaries of $100,000 or more. Review each listing for its responsibilities, required qualifications, location, and compensation details, then apply to roles that align with your background and goals.

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1
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$172K - $202K *

Innovate within identity and access management by providing expert insights and strategies to clients on best practices in identity governance, privileged access, and AI tools, enhancing cybersecurity...

RemoteRemote

Reposted 1 week ago

  •   11 - 15 years exp.  •   Business Services

$95K *

Drive impactful solutions as a tech-savvy consultant, showcasing cloud-based fire and EMS software to public safety agencies. Collaborate with sales teams to tailor presentations, enhance customer eng...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$95K - $115K *

Join a team that's driving technical sales excellence in the East Coast market. As a key player, you'll lead the sales cycle, engage with customers, and deliver tailored solutions that drive significa...

United StatesRemote

4 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$125K - $205K *

Join a team that's transforming payroll solutions by leading Workday Payroll implementations, optimizing processes, and mentoring junior consultants to enhance client efficiency and satisfaction...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$100K - $185K *

Empower clients by leveraging deep ONESOURCE Direct Tax expertise to design innovative solutions using AI and automation tools. Engage directly with customers, manage projects, and drive efficiency wh...

RemoteRemote

6 days ago

  •   8 - 10 years exp.  •   Media

$90K - $110K *

Elevate customer experiences by conducting research and analysis to identify stakeholder needs and opportunities. Utilize strategic communications and engagement to translate insights into actionable...

Mclean, VARemote

3 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$84K - $150K *

Join a team that's shaping the future of engineering solutions by leading technical engagement and demand creation, driving strategic plans, and fostering relationships with key stakeholders in a dyna...

Oregon, USRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Consumer Technology

$95K - $124K *

Lead and mentor a dynamic team of data analysts and engineers, driving the design and implementation of data solutions. Collaborate with stakeholders to enhance business performance through data-drive...

Illinois, USRemote

Today

  •   5 - 7 years exp.  •   Healthcare

$110K - $130K *

Grow your career with us as you lead complex workstreams, deliver innovative designs, and guide integrations, ensuring operational excellence and quality across teams while driving impactful project o...

Quebec, CARemote

Reposted 5 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$125K - $138K *

Elevate customer experience by leading technical engagement during pre-sales. Utilize deep knowledge to craft solutions, mentor peers, and ensure seamless transitions, while remaining adaptable in a f...

United StatesRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Join a team that's shaping the future of IT solutions by driving revenue growth, building strategic client relationships, and implementing Cloud, Data & AI initiatives with major brands. Your impact w...

CanadaRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$90K - $150K *

Elevate your career by driving sales growth in the robotics sector. Engage with engineers, manage key accounts, and leverage your technical expertise to convert leads into revenue. Join us in shaping...

CanadaRemote

2 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$95K - $115K *

Pioneer quality assurance and process improvement initiatives to enhance operational efficiency. Collaborate across departments, analyze data, and drive decision-making to ensure accuracy and complian...

Pomona, CARemote

1 week ago

  •   5 - 7 years exp.  •   Energy & Utilities

$85K - $115K *

Lead the coordination and execution of UAT while driving business analysis for tech initiatives. Collaborate across teams to ensure requirements are clear and testing processes run smoothly. Deliver h...

United StatesRemote

Reposted 4 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$160K - $235K *

Help us drive innovation in electrical engineering for data center projects, leading complex design, mentoring teams, and ensuring compliance with industry standards. Collaborate across functions to o...

United StatesRemote

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$95K - $115K *

Optimize project financials by providing expert analysis, reporting, and controls for government contracts. Collaborate with stakeholders to ensure accurate forecasting, invoicing, and compliance, dri...

Chicago, ILRemote

2 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$110K - $130K *

Unlock potential by leading key customer relationships, ensuring success through expert technical support and problem resolution. Collaborate with teams to enhance customer satisfaction and retention...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$120K - $145K *

Lead customer engagement through technical discovery and deployment, integrating AI solutions while collaborating with Sales, Product, and Engineering teams. Drive implementation efficiency and bridge...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Energy & Utilities

$75K - $158K *

Champion operational excellence by managing the Avantra platform for SAP, ensuring secure, efficient monitoring and automation across diverse environments while collaborating with cross-functional tea...

RemoteRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Information Technology

$120K - $140K *

Transform the future of Health IT by developing and enhancing OpenText workflows. Leverage your expertise in Agile development and technical consulting for a key federal project, ensuring excellence a...

RemoteRemote

5 days ago

  •   8 - 10 years exp.  •   Staffing

$195K - $307K *

Drive cross-organizational alignment and optimize engineering operations as a trusted advisor to leadership. Leverage deep technical expertise to evaluate complex architectures and ensure strategic in...

Seattle, WARemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$74K - $96K *

Join a team that's dedicated to delivering exceptional on-site support, leveraging your technical expertise to resolve customer issues and enhance their experience through effective communication and...

RemoteRemote

Reposted 5 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$100K - $120K *

Innovate solutions in Salesforce Health Cloud, collaborating with teams to enhance functionality and user experience while leveraging your technical expertise in JavaScript and Node.js to resolve issu...

RemoteRemote

1 week ago

  •   Less than 5 years exp.  •   Healthcare

$110K - $130K *

Drive cybersecurity excellence by leading a dedicated team in 24/7 operations, overseeing investigations, enhancing team performance, and fostering continuous improvement in security processes and inc...

Tennessee, USRemote

Today

  •   5 - 7 years exp.  •   Information Technology

$150K - $160K *

Design innovative solutions for a secure online proctored testing platform, guiding engineering teams in modernizing architecture and ensuring scalable, reliable delivery while enhancing candidate and...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

Frequently Asked Questions (FAQ)

  • What does a Technical Support Analyst do?question toggle

    A Technical Support Analyst diagnoses and resolves technology issues, assists users, documents solutions, and escalates complex incidents to appropriate technical teams.

  • What skills are useful for Technical Support Analyst jobs?question toggle

    Commonly valued skills include troubleshooting, analytical thinking, customer service, communication, and familiarity with relevant operating systems, applications, networks, and support tools.

  • What qualifications do employers require?question toggle

    Requirements vary. Employers may seek relevant IT experience, technical knowledge, and familiarity with ticketing or IT service management processes. Some roles require specific certifications or experience with particular systems.

  • Can Technical Support Analysts earn $100,000 or more?question toggle

    Yes. Some experienced, specialized, or higher-responsibility Technical Support Analyst roles offer salaries of $100,000 or more. Compensation depends on factors such as location, industry, experience, and role scope.

  • What are common career paths for Technical Support Analysts?question toggle

    Career paths may include senior support analyst, support lead, systems administration, networking, cybersecurity, application support, IT service management, or technical operations.