Director, Customer Experience Jobs in New York, NY

Unlock potential by leading the Technical Support function's strategic vision, innovating processes, and driving AI transformation to enhance service delivery and customer satisfaction while achieving...

Champion strategic customer success by driving enterprise client relationships and innovative CX transformation initiatives. Leverage technology and human expertise to optimize service delivery for me...

Lead and develop a high-performing global team while driving client success and operational excellence. Partner with stakeholders to oversee professional services delivery, manage financial performanc...

Champion a transformative customer experience by defining, scaling, and operationalizing cross-functional strategies that enhance user engagement and streamline processes across DoorDash's diverse mar...

Shape the future of client operations as a key partner to executive leadership, driving strategy into action. Manage relationships, implement systems, and ensure high-quality client engagement through...

Lead the charge in customer experience enhancement by leveraging data and insights to drive scalable support solutions. Collaborate with cross-functional teams to design strategies that ensure seamles...

Engage as a senior leader to drive customer experience strategies across Business Banking and Merchant Services, ensuring measurable impacts on satisfaction and operational performance by collaboratin...

Engage as a strategic leader to develop integrated communications programs that align with business objectives, foster client relationships, and drive creativity within a collaborative team environmen...

Drive data-inspired insights to enhance product strategy and customer experiences. Lead a cross-functional team, influencing business decisions through analytics while fostering a culture of innovatio...

Drive the product strategy for our enterprise digital experience, enhancing customer journeys through data-driven insights, collaboration, and successful delivery while leading and mentoring product m...

Lead the charge in transforming our IT operations into an AI-driven, zero-touch digital workplace that enhances employee productivity, streamlines processes, and ensures a delightful technology experi...

Shape the future of employee engagement by leading initiatives that enhance the associate experience, drive change management, and foster a culture of transparency and inclusion across a global organi...

Elevate patient support services by leading teams to provide exemplary care, driving operational efficiency and performance metrics while fostering a culture of continuous improvement and collaboratio...

Transform the product experience for a cutting-edge Enterprise Data & AI Platform, leading UX strategies and design standards that enhance how users interact with complex data and AI systems across va...

Lead the charge in strategy and media planning, ensuring integrated solutions that align with client objectives. Collaborate cross-functionally to enhance client relationships while managing team dyna...

Unlock your potential as a strategic leader, fostering institutional relationships and delivering tailored asset management solutions while driving sales processes and client service excellence...

Elevate the member experience by leading strategic initiatives that enhance Medicaid engagement and satisfaction. This role drives insights-driven strategies and fosters collaboration to create transf...

Drive consumer insights initiatives that shape strategic decisions, enhance product experiences, and foster a culture of data-driven growth. Collaborate with cross-functional teams to ensure insights...

Support our growth strategy by leading GTM event execution and cross-functional alignment. Drive strategies across the client journey, ensuring cohesion in planning and execution from new acquisition...

Drive operational excellence in the Americas by leading a dedicated team focused on enhancing user experiences, optimizing business processes, and delivering innovative solutions within the Food progr...

Accelerate growth by leading Customer Success strategies, driving retention and expansion across multi-functional teams, and optimizing the customer journey from activation to renewal, representing th...

Pioneer impactful customer experiences by leading CX platforms and data strategy, ensuring seamless integration of analytics and customer insights to empower decision-making across the organization. D...

Redefine client engagement by leading a tech-driven Client Experience team, enhancing service quality through innovative tools, and fostering talent for operational excellence in a fast-paced support...

Engage data-driven strategies to enhance customer journey and lifecycle, driving subscription growth through onboarding, retention, and personalized experiences within a trusted news organization...

Tackle creative challenges by leading immersive experience design projects. Utilize consumer insights to strategize and execute design phases, fostering exceptional brand journeys while mentoring juni...