Software Support Engineers help customers and internal teams resolve technical issues, keep applications running smoothly, and get more value from software products. These roles combine software knowledge, troubleshooting, communication, and customer service. Explore vetted Software Support Engineer opportunities on Ladders, including positions paying $100,000 or more.
Responsibilities vary by product and employer, but often include investigating application issues, reproducing software bugs, analyzing logs, answering technical questions, and guiding users through solutions. Support engineers may also work with engineering, product, and operations teams to escalate defects, share customer feedback, and improve product reliability and support processes.
Common qualifications include strong analytical and communication skills, experience troubleshooting software or systems, and familiarity with tools such as SQL, APIs, log analysis platforms, ticketing systems, or cloud services. Some roles require programming or scripting knowledge, experience with specific platforms, or expertise in areas such as networking, databases, cybersecurity, or enterprise applications.
Software Support Engineers work across industries, from SaaS and financial services to healthcare and technology. Depending on the role, they may support business customers, developers, or end users in remote, hybrid, or on-site settings. With experience, professionals can pursue paths in technical support leadership, solutions engineering, customer success, site reliability, product management, or software engineering.
Search Ladders for Software Support Engineer openings and related technical support roles. Explore vetted opportunities with salaries of $100,000 or more, and compare responsibilities, qualifications, and work arrangements to find positions that fit your experience and career goals.
Staff Engineer - Product Engineering
$180K - $220K *
Engage across teams to drive engineering excellence and influence strategic direction. Mentor peers, adopt AI for efficient technologies, and shape impactful solutions while fostering innovation and d...
Reposted 1 week ago
$75K - $95K *
Shape the future of financial solutions by leveraging your technical expertise and consultative skills. Collaborate with clients and internal teams to design impactful solutions that drive business su...
3 weeks ago
Mechanical Engineer - Customer Focused Team
$94K - $141K *
Drive your career with a dynamic team focused on innovative mechanical design. Collaborate closely with customers to develop cutting-edge Coolant Distribution Units, ensuring high performance and reli...
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$120K - $160K *
Drive the integration of complex systems for Aircraft Launch and Recovery Equipment, collaborating with diverse teams to solve multifaceted challenges and optimize life-cycle performance while ensurin...
1 week ago
$110K - $130K *
Drive innovative solutions by integrating legacy systems with advanced technologies. Collaborate with diverse teams to manage technical efforts, ensuring effective system design and lifecycle optimiza...
1 week ago
$89K - $141K *
Drive process optimization and technical leadership in aseptic filling operations, collaborating across teams to enhance quality and efficiency. Lead troubleshooting, project execution, and regulatory...
6 days ago
$110K - $130K *
Architect and implement robust network solutions using Fortinet technologies, ensuring high availability and security across corporate and cloud environments. Collaborate with teams to enhance infrast...
Yesterday
$88K - $105K *
Unlock potential by designing and testing software systems, collaborating with cross-functional teams to prioritize requirements and resolve technical issues, while maintaining comprehensive documenta...
3 days ago
Senior IT Infrastructure Engineer - Japanese
$100K - $140K *
Join a dynamic team as a Senior System Engineer, driving IT infrastructure solutions and project management for enterprise clients. Leverage your expertise in cloud technologies and systems engineerin...
Today
$76K - $102K *
Take ownership of site safety and operational excellence, driving employee engagement and performance. Collaborate with teams to implement strategic initiatives, ensuring adherence to safety standards...
3 weeks ago
Technical Staff, Thermal Architect
$150K - $180K *
Unlock potential by driving innovative thermal architecture solutions for large-scale AI infrastructure. Collaborate across teams to optimize performance, energy efficiency, and cost in cutting-edge d...
1 week ago
Technical Staff, Thermal Architect
$145K - $175K *
Champion the future of data center architecture by driving innovative thermal solutions for AI infrastructure. Collaborate with cross-functional teams to optimize performance, efficiency, and cost in...
1 week ago
$223K - $243K *
Shape the future of enterprise network architecture by leading modernization, security, and performance initiatives. Collaborate with cross-functional teams to establish standards, mentor engineers, a...
1 week ago
Staff Technical Marketing Engineer
$153K - $231K *
Join a team that's shaping the future of networking and cloud solutions. Leverage your technical expertise to create impactful content and demos, collaborating with sales and product teams to drive cu...
Today
Staff Technical Marketing Engineer
$153K - $231K *
Unlock potential by engaging with sales teams and customers to create impactful technical content and demos that bridge complex technology with real-world applications, driving adoption of networking...
Today
$72K - $94K *
Accelerate progress at delivering exceptional technical support and managing hardware resources. Engage face-to-face with users, streamline onboarding/offboarding, and ensure timely resolution of comp...
Reposted 2 weeks ago
$110K - $132K *
Join a team that's dedicated to enhancing storage and backup solutions for a DoD customer. This role involves engineering, administration, and innovation across on-premises and cloud environments, ens...
6 days ago
$110K - $132K *
Elevate operational efficiency by providing expert engineering and administration support for storage and backup solutions across diverse environments, ensuring compliance and innovation in system man...
6 days ago
$99K - $225K *
Join us to leverage your expertise in Forcepoint cybersecurity technologies, enhancing our enterprise infrastructure through effective deployment, management, and optimization of DLP solutions while e...
6 days ago
$99K - $225K *
Join a team that's enhancing cybersecurity by architecting and optimizing Forcepoint solutions. Leverage your expertise in DLP and network security to protect enterprise infrastructure and ensure comp...
6 days ago
$99K - $225K *
Lead the architecture and optimization of Forcepoint cybersecurity solutions, ensuring robust data protection and compliance across enterprise infrastructure. Collaborate with teams to enhance securit...
6 days ago
$99K - $225K *
Champion the deployment and optimization of Forcepoint cybersecurity solutions, leveraging extensive experience in DLP and network security to enhance enterprise infrastructure and ensure compliance w...
6 days ago
$95K - $115K *
Optimize product development by designing, prototyping, and testing mechanical components. Collaborate with teams to ensure quality and manufacturability while supporting business growth through innov...
Reposted 3 days ago
Sr. Unified Comms Engineer - Federal Customer
$120K - $145K *
Empower mission success by engineering and enhancing unified communications platforms, ensuring seamless voice and collaboration for secure operations. Drive troubleshooting, support implementation, a...
Reposted 1 week ago
Senior Staff Product Marketing Engineer, Competitive Intelligence
$150K - $180K *
Transform competitive intelligence by building a robust program that benchmarks products, analyzes market dynamics, and enhances positioning. Collaborate across teams to drive insights and support sal...
3 weeks ago
What does a Software Support Engineer do?
A Software Support Engineer diagnoses software problems, helps users resolve technical issues, investigates bugs, and works with teams such as engineering and product to escalate defects and improve the customer experience.
What skills are important for Software Support Engineers?
Employers often value troubleshooting, clear communication, customer service, and familiarity with software systems. Depending on the job, useful technical skills may include SQL, APIs, scripting, log analysis, cloud platforms, databases, and networking.
Do Software Support Engineer jobs require coding?
Not all roles require coding. Some focus on product troubleshooting and customer guidance, while others require scripting, programming, or the ability to read code to reproduce issues and collaborate with software engineers.
How much do Software Support Engineers earn?
Pay varies based on experience, location, industry, technical specialization, and employer. Ladders features vetted professional opportunities paying $100,000 or more, where available.
What career paths can follow a Software Support Engineer role?
Experienced professionals may move into support leadership, solutions engineering, customer success, site reliability engineering, product management, or software development, depending on their interests and skills.