Software Support Engineers help customers and internal teams resolve technical issues, keep applications running smoothly, and get more value from software products. These roles combine software knowledge, troubleshooting, communication, and customer service. Explore vetted Software Support Engineer opportunities on Ladders, including positions paying $100,000 or more.
Responsibilities vary by product and employer, but often include investigating application issues, reproducing software bugs, analyzing logs, answering technical questions, and guiding users through solutions. Support engineers may also work with engineering, product, and operations teams to escalate defects, share customer feedback, and improve product reliability and support processes.
Common qualifications include strong analytical and communication skills, experience troubleshooting software or systems, and familiarity with tools such as SQL, APIs, log analysis platforms, ticketing systems, or cloud services. Some roles require programming or scripting knowledge, experience with specific platforms, or expertise in areas such as networking, databases, cybersecurity, or enterprise applications.
Software Support Engineers work across industries, from SaaS and financial services to healthcare and technology. Depending on the role, they may support business customers, developers, or end users in remote, hybrid, or on-site settings. With experience, professionals can pursue paths in technical support leadership, solutions engineering, customer success, site reliability, product management, or software engineering.
Search Ladders for Software Support Engineer openings and related technical support roles. Explore vetted opportunities with salaries of $100,000 or more, and compare responsibilities, qualifications, and work arrangements to find positions that fit your experience and career goals.
Principal Specialist Sales Engineer, Zero Trust Branch - Healthcare/SLED
$175K - $251K *
Lead the charge in transforming customer experiences through innovative cloud security solutions, leveraging your expertise to craft tailored technical presentations and solutions that drive strategic...
Reposted 2 weeks ago
Sr. Staff Engineer, Care (Fullstack/Backend)
$150K - $180K *
Innovate the future of architectural strategy by leading technical direction, fostering collaboration across teams, and driving scalable solutions that align with business goals while mentoring senior...
Yesterday
$83K - $140K *
Lead the charge in financial modeling and forecasting, driving strategic insights and collaborative planning processes across Corporate Finance & Strategy to optimize performance and align financial g...
Reposted 4 weeks ago
$115K - $150K *
Architect and streamline cloud network infrastructure. Support robust security and connectivity across Azure, OpenShift, and SASE platforms. Collaborate with cross-functional teams, ensuring optimal p...
Reposted 4 days ago
Technical Leader - EMF Engineer
$115K - $130K *
Unlock your potential by leading research on electric and magnetic fields (EMF) and RF exposure. Collaborate with utilities and stakeholders to develop solutions and technical guidance for emerging en...
1 week ago
Senior Director, Global SME Solutions Architecture
$244K - $409K *
Drive the development of a global SME organization, leading regional teams to enhance technical selling and product direction. Transform ambiguity into structure while mentoring leaders and collaborat...
3 weeks ago
$90K - $110K *
Drive the administration and enhancement of Nagios XI monitoring systems, ensuring optimal performance and coverage across diverse environments. Collaborate with IT teams to identify gaps and implemen...
6 days ago
Senior Project Engineer, Turbine
$91K - $146K *
Shape the future of turbine automation in a dynamic team, driving tailored solutions while ensuring project quality, safety standards, and customer engagement. Leverage your expertise to transform des...
Reposted 3 days ago
$84K - $112K *
Lead the charge in optimizing network capacity and implementing innovative solutions. Collaborate across teams to ensure best-in-class service delivery while managing projects and driving strategic in...
1 week ago
$95K - $115K *
Champion security excellence by leading initiatives to enhance IT solutions, ensuring the confidentiality, availability, and integrity of information assets while driving secure business growth throug...
2 weeks ago
$79K - $122K *
Empower your career by developing innovative Microsoft 365 solutions. This role involves end-to-end Power Platform development, ensuring compliance, and collaborating with stakeholders to enhance city...
1 week ago
$116K - $125K *
Elevate cybersecurity measures by designing and implementing robust controls for enterprise applications and infrastructure. Collaborate with cross-functional teams to ensure compliance with federal s...
1 week ago
Senior Manager, Network Performance
$133K - $200K *
Lead and elevate analytic approaches to support contract negotiations, drive strategic initiatives, and mentor a skilled team, enhancing provider relationships and regulatory compliance to improve the...
Reposted 3 days ago
Software Engineer, Infrastructure
$120K - $145K *
Grow your career with an innovative team designing and managing a Kubernetes control plane for seamless deployment and operations, ensuring production reliability, customer onboarding, and infrastruct...
Reposted 4 weeks ago
Senior Solution Engineer (Agriculture SaaS)
$93K - $123K *
Engage with enterprise customers to drive complex sales opportunities, leveraging technical expertise and industry knowledge to deliver tailored solutions and compelling presentations that demonstrate...
2 days ago
$180K - $250K *
Innovate the design and delivery of cutting-edge SaaS solutions powered by data, ML, and AI. Own key technical areas driving high-quality product features through collaboration, backend development, a...
Reposted 2 weeks ago
Forward Deployed Engineer (SPECTR) - Clearance Required
$110K - $130K *
Join a team that's transforming mission-critical operations by deploying and integrating advanced asset visibility solutions. Collaborate with DoD users to deliver tailored technical solutions that en...
4 weeks ago
$200K - $500K *
Oversee project coordination and delivery timelines, bridging technical expertise with leadership to ensure efficient collaboration and successful execution of key initiatives within a dynamic develop...
5 days ago
Software Engineer - Data Platform (R37)
$105K - $202K *
Engineer robust data platforms by designing scalable pipelines and APIs that support AI-driven healthcare applications, ensuring high performance, security, and operational excellence in a collaborati...
3 weeks ago
Senior Enterprise Account Executive, General Manufacturing
$100K - $150K *
Accelerate progress at a dynamic SaaS company by driving revenue growth through strategic sales cycles. Leverage your expertise in complex enterprise solutions to build relationships and exceed target...
2 days ago
$100K - $120K *
Drive enterprise sales by building relationships with large dealership groups. Identify opportunities, navigate complex decision-making processes, and collaborate with internal teams to deliver tailor...
3 weeks ago
Head of Direct Sales (North America & EMEA- remote work)
$150K - $180K *
Drive your career with a leadership role overseeing direct sales across North America and EMEA. Lead a dynamic team focused on customer acquisition, account growth, and renewals while shaping tailored...
3 weeks ago
ServiceNow / API Engineer – ITSM Operations
$100K - $140K *
Optimize IT service operations by enhancing ServiceNow workflows and collaborating with a multidisciplinary team to deliver reliable services and measurable outcomes in a remote environment...
1 week ago
Sr Advisory Solution Consultant
$168K - $200K *
Engage with enterprise customers to address complex security and risk challenges. Serve as a trusted advisor, leading solution design and product demonstrations while collaborating with cross-function...
6 days ago
$85K - $125K *
Engage in high-volume data processing projects using cutting-edge technologies to empower data scientists and analysts in deriving insights from vast data sets. Collaborate effectively to enhance data...
Reposted 3 weeks ago
What does a Software Support Engineer do?
A Software Support Engineer diagnoses software problems, helps users resolve technical issues, investigates bugs, and works with teams such as engineering and product to escalate defects and improve the customer experience.
What skills are important for Software Support Engineers?
Employers often value troubleshooting, clear communication, customer service, and familiarity with software systems. Depending on the job, useful technical skills may include SQL, APIs, scripting, log analysis, cloud platforms, databases, and networking.
Do Software Support Engineer jobs require coding?
Not all roles require coding. Some focus on product troubleshooting and customer guidance, while others require scripting, programming, or the ability to read code to reproduce issues and collaborate with software engineers.
How much do Software Support Engineers earn?
Pay varies based on experience, location, industry, technical specialization, and employer. Ladders features vetted professional opportunities paying $100,000 or more, where available.
What career paths can follow a Software Support Engineer role?
Experienced professionals may move into support leadership, solutions engineering, customer success, site reliability engineering, product management, or software development, depending on their interests and skills.