Software Support Engineers help customers and internal teams resolve technical issues, keep applications running smoothly, and get more value from software products. These roles combine software knowledge, troubleshooting, communication, and customer service. Explore vetted Software Support Engineer opportunities on Ladders, including positions paying $100,000 or more.
Responsibilities vary by product and employer, but often include investigating application issues, reproducing software bugs, analyzing logs, answering technical questions, and guiding users through solutions. Support engineers may also work with engineering, product, and operations teams to escalate defects, share customer feedback, and improve product reliability and support processes.
Common qualifications include strong analytical and communication skills, experience troubleshooting software or systems, and familiarity with tools such as SQL, APIs, log analysis platforms, ticketing systems, or cloud services. Some roles require programming or scripting knowledge, experience with specific platforms, or expertise in areas such as networking, databases, cybersecurity, or enterprise applications.
Software Support Engineers work across industries, from SaaS and financial services to healthcare and technology. Depending on the role, they may support business customers, developers, or end users in remote, hybrid, or on-site settings. With experience, professionals can pursue paths in technical support leadership, solutions engineering, customer success, site reliability, product management, or software engineering.
Search Ladders for Software Support Engineer openings and related technical support roles. Explore vetted opportunities with salaries of $100,000 or more, and compare responsibilities, qualifications, and work arrangements to find positions that fit your experience and career goals.
Global Program Manager, Customer Experience Center
$100K - $150K *
Unlock your potential by leading the operational backbone of a new Customer Experience Center. Drive launch readiness, manage vendor relationships, and ensure seamless program execution to deliver exc...
3 days ago
$157K - $300K *
Drive the evolution of scalable data platforms, enhancing reliability and performance across distributed systems. Collaborate with cross-functional teams to deliver robust solutions that support Unity...
3 days ago
$160K - $175K *
Elevate platform reliability by designing and evolving cloud infrastructure, CI/CD pipelines, and Kubernetes environments. Collaborate across teams to enhance software delivery, operational excellence...
1 week ago
$80K - $95K *
Engage in comprehensive assessments of building performance and energy efficiency. Collaborate with clients to enhance sustainability practices while reducing operational costs through detailed audits...
Reposted 3 days ago
Service Management Optimization (SMO) Analyst
$79K - $122K *
Analyze and optimize IT service management workflows for a Department of War agency, enhancing service delivery and efficiency through data-driven insights, process improvements, and collaboration wit...
1 month ago
Software Engineer Associate (Remote)
$66K - $131K *
Join a team that's shaping innovative software solutions. Collaborate with stakeholders to design, develop, and maintain applications while ensuring quality and efficiency in a dynamic environment. Gr...
3 weeks ago
Technical Executive - Integrated Grid Engineering, Simulation and Advisory Services
$166K - $200K *
Lead the charge in advancing power system simulation and grid engineering. Drive innovative research and advisory services while establishing EPRI's technical vision in grid modernization and DER inte...
3 weeks ago
PCIe Senior/Lead Software Engineer
$120K - $195K *
Join a team that's at the forefront of PCIe technology, enhancing high-speed communication between hardware components. Collaborate with engineers to optimize performance and reliability in cutting-ed...
3 weeks ago
Software Engineer, Tech Lead - Supply Chain
$160K - $225K *
Lead the charge in enhancing inventory and supply chain systems through effective planning, optimization, and analytics. Drive technology choices while mentoring a team to ensure high-quality software...
Reposted 4 weeks ago
$120K - $160K *
Champion the design and implementation of scalable data pipelines, ensuring data integrity and availability. Collaborate with cross-functional teams to optimize data workflows and enhance infrastructu...
Today
Director of Technology/Security
$125K - $150K *
Lead the charge in directing technical architecture and cybersecurity for a statewide Health Information Exchange, ensuring secure integration and compliance with healthcare privacy standards while ma...
6 days ago
Technology Services Technical Lead
$200K - $205K *
Drive the expansion of our Data Services & Analytics practice by leading technical delivery, managing client relationships, and overseeing project execution. Empower teams to deliver innovative data i...
2 weeks ago
Director Strategy for Advanced Networking and Enterprise
$156K - $215K *
Empower innovation in advanced networking and enterprise solutions by defining strategic roadmaps and driving product lifecycle planning across high-speed networking, optical technologies, and AI plat...
Today
Principal Technical Account Manager
$190K - $220K *
Shape the future of global accounts by aligning technical strategy with business vision. Engage with C-suite stakeholders to drive innovation, define KPIs, and integrate AI analytics into service deli...
Yesterday
$150K - $230K *
Transform customer experiences by leading technical discovery and implementation for federal clients. Collaborate across teams to deliver cutting-edge autonomous solutions, ensuring successful deploym...
2 weeks ago
$120K - $130K *
Innovate the future of cloud platforms by leading the design and operation of a secure, scalable infrastructure. Drive automation and enhance developer experience while collaborating with cross-functi...
2 weeks ago
$110K - $130K *
Champion seamless technical integrations by leading end-to-end delivery, troubleshooting, and documentation. Collaborate with customer IT teams to ensure compliance and optimize data flows in a dynami...
3 weeks ago
Senior Technical Program Manager
$133K - $235K *
Drive your career with impactful cross-functional programs, leading initiatives from planning to launch. Collaborate with diverse teams to navigate complexity, ensuring successful delivery and continu...
3 weeks ago
$90K - $110K *
Join a team that's dedicated to enhancing software quality through innovative test automation. Collaborate with cross-functional teams to design, develop, and execute automated testing solutions that...
5 days ago
$106K - $198K *
Create innovative data solutions by delivering full-stack capabilities across the data lifecycle. Collaborate with teams to design, implement, and optimize data processing pipelines that ensure accura...
1 week ago
Senior Software Engineer, Portal Application
$125K - $157K *
Join our dynamic team to design and enhance a web portal application, improving user experience and functionality. Collaborate with engineers and product managers to deliver impactful solutions that s...
3 days ago
Civil Engineer - Mission Critical (REMOTE)
$90K - $145K *
Collaborate within a dedicated team to design and execute innovative civil engineering solutions for Mission Critical Data Center projects in a dynamic environment, engaging with diverse clients and d...
Reposted 3 weeks ago
$100K - $130K *
Unlock your potential as a Senior Financial Analyst, driving financial insights and models to support growth. Collaborate across teams to enhance forecasting accuracy and optimize performance, playing...
3 weeks ago
Quality Engineer (U.S. Army Program Office)
$82K - $172K *
Lead the charge in ensuring product quality for critical defense programs, overseeing quality management throughout the lifecycle, collaborating with stakeholders, and driving compliance with industry...
Reposted 2 weeks ago
$150K - $160K *
Champion cloud and application security by enhancing AWS practices, collaborating with cross-functional teams, and driving continuous improvement to ensure secure and compliant environments...
4 weeks ago
What does a Software Support Engineer do?
A Software Support Engineer diagnoses software problems, helps users resolve technical issues, investigates bugs, and works with teams such as engineering and product to escalate defects and improve the customer experience.
What skills are important for Software Support Engineers?
Employers often value troubleshooting, clear communication, customer service, and familiarity with software systems. Depending on the job, useful technical skills may include SQL, APIs, scripting, log analysis, cloud platforms, databases, and networking.
Do Software Support Engineer jobs require coding?
Not all roles require coding. Some focus on product troubleshooting and customer guidance, while others require scripting, programming, or the ability to read code to reproduce issues and collaborate with software engineers.
How much do Software Support Engineers earn?
Pay varies based on experience, location, industry, technical specialization, and employer. Ladders features vetted professional opportunities paying $100,000 or more, where available.
What career paths can follow a Software Support Engineer role?
Experienced professionals may move into support leadership, solutions engineering, customer success, site reliability engineering, product management, or software development, depending on their interests and skills.