Explore Software Support Engineer Jobs

Software Support Engineers help customers and internal teams resolve technical issues, keep applications running smoothly, and get more value from software products. These roles combine software knowledge, troubleshooting, communication, and customer service. Explore vetted Software Support Engineer opportunities on Ladders, including positions paying $100,000 or more.

What Does a Software Support Engineer Do?

Responsibilities vary by product and employer, but often include investigating application issues, reproducing software bugs, analyzing logs, answering technical questions, and guiding users through solutions. Support engineers may also work with engineering, product, and operations teams to escalate defects, share customer feedback, and improve product reliability and support processes.

Skills Employers Look For

Common qualifications include strong analytical and communication skills, experience troubleshooting software or systems, and familiarity with tools such as SQL, APIs, log analysis platforms, ticketing systems, or cloud services. Some roles require programming or scripting knowledge, experience with specific platforms, or expertise in areas such as networking, databases, cybersecurity, or enterprise applications.

Career Paths and Work Settings

Software Support Engineers work across industries, from SaaS and financial services to healthcare and technology. Depending on the role, they may support business customers, developers, or end users in remote, hybrid, or on-site settings. With experience, professionals can pursue paths in technical support leadership, solutions engineering, customer success, site reliability, product management, or software engineering.

Find Software Support Engineer Jobs on Ladders

Search Ladders for Software Support Engineer openings and related technical support roles. Explore vetted opportunities with salaries of $100,000 or more, and compare responsibilities, qualifications, and work arrangements to find positions that fit your experience and career goals.

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$140K - $200K *

Lead the charge in expanding our rail engineering practice across regions. Drive project delivery, foster client relationships, and mentor teams while ensuring quality and compliance in all rail proje...

Dallas, TXRemote

4 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$140K - $200K *

Lead the charge in expanding our rail engineering practice by providing strategic oversight, technical expertise, and fostering client relationships across multiple regions, ensuring successful projec...

Houston, TXRemote

4 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$140K - $200K *

Lead the charge in expanding rail engineering practices across regions, providing technical expertise, managing client relationships, and ensuring successful project delivery while mentoring teams and...

United StatesRemote

4 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$140K - $200K *

Join a team that's shaping the future of rail engineering by providing strategic leadership, managing key client relationships, and overseeing project delivery across multiple regions. Your expertise...

Spokane, WARemote

4 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$140K - $200K *

Join a team that's shaping the future of rail engineering by providing strategic leadership, managing key client relationships, and overseeing project delivery across multiple regions. Your expertise...

Chicago, ILRemote

4 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$140K - $200K *

Champion regional growth by leading rail engineering projects, fostering client relationships, and ensuring quality delivery across multiple states. Leverage your expertise to mentor teams and drive s...

Kansas City, MORemote

4 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$140K - $200K *

Lead the growth of our rail practice by providing technical expertise, managing client relationships, and overseeing project delivery across multiple regions. Collaborate with teams to ensure quality...

Tampa, FLRemote

4 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$140K - $200K *

Shape the future of rail engineering by leading strategic initiatives, managing client relationships, and overseeing project delivery across multiple regions. Drive growth and ensure quality execution...

Seattle, WARemote

4 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$141K - $224K *

Lead the design and modernization of mission-critical SATCOM systems, ensuring seamless integration and lifecycle support. Collaborate with cross-functional teams to enhance system performance and ope...

RemoteRemote

2 weeks ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$179K - $224K *

Unlock innovative solutions as you guide software engineering teams to navigate complexities and enhance integrations while mentoring diverse talents in a collaborative environment...

United StatesRemote

Reposted 4 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$110K - $130K *

Empower your career by leading client engagements in cybersecurity, driving Zero Trust initiatives, and providing strategic guidance to enhance business outcomes while fostering strong relationships a...

Florida, USRemote

3 days ago

  •   5 - 7 years exp.  •   Information Technology

$120K - $145K *

Drive your career with a pivotal role managing technical partnerships, scoping integrations, and ensuring successful collaboration between engineering teams and partners. Shape strategic conversations...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$146K - $192K *

Drive project success by providing engineering support and technical evaluations for electric power generation projects. Collaborate with clients on design reviews, economic analysis, and risk assessm...

CanadaRemote

2 weeks ago

  •   11 - 15 years exp.  •   Technical Services

$169K - $220K *

Join a team that's dedicated to transforming healthcare through innovative software solutions. Collaborate with engineers and healthcare professionals to build systems that enhance patient care and st...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$75K - $90K *

Join a dynamic team as a Reliability Engineer, enhancing heavy equipment performance through analysis and maintenance improvements. Collaborate with field crews to boost uptime and implement reliabili...

Alberta, CARemote

2 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$95K - $120K *

Unlock potential by serving as a technical partner to sales, providing expertise in automation solutions. Manage application opportunities, engage with customers, and recommend improvements to align t...

United StatesRemote

3 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$150K - $180K *

Engineer complex physical designs for next-gen AI data center chips, driving multi-million-gate blocks to meet performance, power, and area targets. Collaborate with RTL teams, enhance methodologies...

Vancouver, BCRemote

1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$120K - $145K *

Champion innovative AI solutions by integrating and deploying cutting-edge applications. Collaborate with teams to enhance customer experiences and drive value through advanced technology in a dynamic...

Dallas, TXRemote

Reposted yesterday

  •   5 - 7 years exp.  •   Staffing

$128K - $178K *

Elevate your career by owning product enablement for go-to-market teams. Design impactful training programs, partner with leaders, and leverage data to ensure sales readiness and drive success in a fa...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$112K - $134K *

Support and enhance IT systems in a dynamic environment, providing top-tier assistance to executives and staff. Collaborate with a global team to maintain networks, troubleshoot issues, and ensure sea...

New York, NYRemote

Yesterday

  •   Less than 5 years exp.  •   Finance & Insurance

$269K - $360K *

Transform federal cybersecurity by leading strategic initiatives that enhance agency resilience. Collaborate with top talent to deliver impactful security solutions while navigating complex military e...

RemoteRemote

1 week ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$130K - $160K *

Lead the end-to-end customer onboarding process, managing cross-functional teams to ensure timely delivery and value realization. Collaborate with customers to provide expert guidance and drive succes...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$150K - $175K *

Join us to develop scalable full-stack applications using React, TypeScript, and Java. Collaborate across teams to enhance user experience and contribute to best practices in a cloud-native microservi...

RemoteRemote

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$125K - $185K *

Champion innovative desktop solutions by supporting enterprise-class systems, enhancing service reliability, and collaborating with diverse teams to resolve technical challenges and improve operationa...

Livermore, CARemote

2 weeks ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$110K - $130K *

Transform healthcare by engineering seamless data integrations between complex EHR systems and our innovative platform. Empower clinicians with actionable insights to enhance patient care and outcomes...

United StatesRemote

Reposted 4 weeks ago

  •   Less than 5 years exp.  •   Healthcare

Frequently Asked Questions (FAQ)

  • What does a Software Support Engineer do?question toggle

    A Software Support Engineer diagnoses software problems, helps users resolve technical issues, investigates bugs, and works with teams such as engineering and product to escalate defects and improve the customer experience.

  • What skills are important for Software Support Engineers?question toggle

    Employers often value troubleshooting, clear communication, customer service, and familiarity with software systems. Depending on the job, useful technical skills may include SQL, APIs, scripting, log analysis, cloud platforms, databases, and networking.

  • Do Software Support Engineer jobs require coding?question toggle

    Not all roles require coding. Some focus on product troubleshooting and customer guidance, while others require scripting, programming, or the ability to read code to reproduce issues and collaborate with software engineers.

  • How much do Software Support Engineers earn?question toggle

    Pay varies based on experience, location, industry, technical specialization, and employer. Ladders features vetted professional opportunities paying $100,000 or more, where available.

  • What career paths can follow a Software Support Engineer role?question toggle

    Experienced professionals may move into support leadership, solutions engineering, customer success, site reliability engineering, product management, or software development, depending on their interests and skills.