Software Support Engineers help customers and internal teams resolve technical issues, keep applications running smoothly, and get more value from software products. These roles combine software knowledge, troubleshooting, communication, and customer service. Explore vetted Software Support Engineer opportunities on Ladders, including positions paying $100,000 or more.
Responsibilities vary by product and employer, but often include investigating application issues, reproducing software bugs, analyzing logs, answering technical questions, and guiding users through solutions. Support engineers may also work with engineering, product, and operations teams to escalate defects, share customer feedback, and improve product reliability and support processes.
Common qualifications include strong analytical and communication skills, experience troubleshooting software or systems, and familiarity with tools such as SQL, APIs, log analysis platforms, ticketing systems, or cloud services. Some roles require programming or scripting knowledge, experience with specific platforms, or expertise in areas such as networking, databases, cybersecurity, or enterprise applications.
Software Support Engineers work across industries, from SaaS and financial services to healthcare and technology. Depending on the role, they may support business customers, developers, or end users in remote, hybrid, or on-site settings. With experience, professionals can pursue paths in technical support leadership, solutions engineering, customer success, site reliability, product management, or software engineering.
Search Ladders for Software Support Engineer openings and related technical support roles. Explore vetted opportunities with salaries of $100,000 or more, and compare responsibilities, qualifications, and work arrangements to find positions that fit your experience and career goals.
$140K - $200K *
Lead the charge in expanding our rail engineering practice across regions. Drive project delivery, foster client relationships, and mentor teams while ensuring quality and compliance in all rail proje...
4 weeks ago
$140K - $200K *
Lead the charge in expanding our rail engineering practice by providing strategic oversight, technical expertise, and fostering client relationships across multiple regions, ensuring successful projec...
4 weeks ago
$140K - $200K *
Lead the charge in expanding rail engineering practices across regions, providing technical expertise, managing client relationships, and ensuring successful project delivery while mentoring teams and...
4 weeks ago
$140K - $200K *
Join a team that's shaping the future of rail engineering by providing strategic leadership, managing key client relationships, and overseeing project delivery across multiple regions. Your expertise...
4 weeks ago
$140K - $200K *
Join a team that's shaping the future of rail engineering by providing strategic leadership, managing key client relationships, and overseeing project delivery across multiple regions. Your expertise...
4 weeks ago
$140K - $200K *
Champion regional growth by leading rail engineering projects, fostering client relationships, and ensuring quality delivery across multiple states. Leverage your expertise to mentor teams and drive s...
4 weeks ago
$140K - $200K *
Lead the growth of our rail practice by providing technical expertise, managing client relationships, and overseeing project delivery across multiple regions. Collaborate with teams to ensure quality...
4 weeks ago
$140K - $200K *
Shape the future of rail engineering by leading strategic initiatives, managing client relationships, and overseeing project delivery across multiple regions. Drive growth and ensure quality execution...
4 weeks ago
Program Field Integration Engineer
$141K - $224K *
Lead the design and modernization of mission-critical SATCOM systems, ensuring seamless integration and lifecycle support. Collaborate with cross-functional teams to enhance system performance and ope...
2 weeks ago
Senior Software Engineer, Solutions Engineering
$179K - $224K *
Unlock innovative solutions as you guide software engineering teams to navigate complexities and enhance integrations while mentoring diverse talents in a collaborative environment...
Reposted 4 weeks ago
$110K - $130K *
Empower your career by leading client engagements in cybersecurity, driving Zero Trust initiatives, and providing strategic guidance to enhance business outcomes while fostering strong relationships a...
3 days ago
Senior Partner Solutions Engineer, Technical Partnerships
$120K - $145K *
Drive your career with a pivotal role managing technical partnerships, scoping integrations, and ensuring successful collaboration between engineering teams and partners. Shape strategic conversations...
3 weeks ago
$146K - $192K *
Drive project success by providing engineering support and technical evaluations for electric power generation projects. Collaborate with clients on design reviews, economic analysis, and risk assessm...
2 weeks ago
Senior Software Engineer, Interoperability
$169K - $220K *
Join a team that's dedicated to transforming healthcare through innovative software solutions. Collaborate with engineers and healthcare professionals to build systems that enhance patient care and st...
3 weeks ago
Maintenance Reliability Engineer (Fort Hills)
$75K - $90K *
Join a dynamic team as a Reliability Engineer, enhancing heavy equipment performance through analysis and maintenance improvements. Collaborate with field crews to boost uptime and implement reliabili...
2 weeks ago
Application Engineer - Seattle, WA
$95K - $120K *
Unlock potential by serving as a technical partner to sales, providing expertise in automation solutions. Manage application opportunities, engage with customers, and recommend improvements to align t...
3 days ago
Sr. Staff Physical Design Engineer
$150K - $180K *
Engineer complex physical designs for next-gen AI data center chips, driving multi-million-gate blocks to meet performance, power, and area targets. Collaborate with RTL teams, enhance methodologies...
1 week ago
Forward Deployed Engineer | Remote | Texas
$120K - $145K *
Champion innovative AI solutions by integrating and deploying cutting-edge applications. Collaborate with teams to enhance customer experiences and drive value through advanced technology in a dynamic...
Reposted yesterday
Senior Revenue Enablement Specialist - Product
$128K - $178K *
Elevate your career by owning product enablement for go-to-market teams. Design impactful training programs, partner with leaders, and leverage data to ensure sales readiness and drive success in a fa...
1 week ago
Senior IT Systems Administrator
$112K - $134K *
Support and enhance IT systems in a dynamic environment, providing top-tier assistance to executives and staff. Collaborate with a global team to maintain networks, troubleshoot issues, and ensure sea...
Yesterday
Account Executive - Splunk - Military Defense
$269K - $360K *
Transform federal cybersecurity by leading strategic initiatives that enhance agency resilience. Collaborate with top talent to deliver impactful security solutions while navigating complex military e...
1 week ago
$130K - $160K *
Lead the end-to-end customer onboarding process, managing cross-functional teams to ensure timely delivery and value realization. Collaborate with customers to provide expert guidance and drive succes...
2 weeks ago
Staff Full Stack Software Engineer
$150K - $175K *
Join us to develop scalable full-stack applications using React, TypeScript, and Java. Collaborate across teams to enhance user experience and contribute to best practices in a cloud-native microservi...
2 weeks ago
Virtual Desktop Engineer/Desktop Engineer
$125K - $185K *
Champion innovative desktop solutions by supporting enterprise-class systems, enhancing service reliability, and collaborating with diverse teams to resolve technical challenges and improve operationa...
2 weeks ago
Software Engineer, Data Integration
$110K - $130K *
Transform healthcare by engineering seamless data integrations between complex EHR systems and our innovative platform. Empower clinicians with actionable insights to enhance patient care and outcomes...
Reposted 4 weeks ago
What does a Software Support Engineer do?
A Software Support Engineer diagnoses software problems, helps users resolve technical issues, investigates bugs, and works with teams such as engineering and product to escalate defects and improve the customer experience.
What skills are important for Software Support Engineers?
Employers often value troubleshooting, clear communication, customer service, and familiarity with software systems. Depending on the job, useful technical skills may include SQL, APIs, scripting, log analysis, cloud platforms, databases, and networking.
Do Software Support Engineer jobs require coding?
Not all roles require coding. Some focus on product troubleshooting and customer guidance, while others require scripting, programming, or the ability to read code to reproduce issues and collaborate with software engineers.
How much do Software Support Engineers earn?
Pay varies based on experience, location, industry, technical specialization, and employer. Ladders features vetted professional opportunities paying $100,000 or more, where available.
What career paths can follow a Software Support Engineer role?
Experienced professionals may move into support leadership, solutions engineering, customer success, site reliability engineering, product management, or software development, depending on their interests and skills.