Explore Software Support Engineer Jobs

Software Support Engineers help customers and internal teams resolve technical issues, keep applications running smoothly, and get more value from software products. These roles combine software knowledge, troubleshooting, communication, and customer service. Explore vetted Software Support Engineer opportunities on Ladders, including positions paying $100,000 or more.

What Does a Software Support Engineer Do?

Responsibilities vary by product and employer, but often include investigating application issues, reproducing software bugs, analyzing logs, answering technical questions, and guiding users through solutions. Support engineers may also work with engineering, product, and operations teams to escalate defects, share customer feedback, and improve product reliability and support processes.

Skills Employers Look For

Common qualifications include strong analytical and communication skills, experience troubleshooting software or systems, and familiarity with tools such as SQL, APIs, log analysis platforms, ticketing systems, or cloud services. Some roles require programming or scripting knowledge, experience with specific platforms, or expertise in areas such as networking, databases, cybersecurity, or enterprise applications.

Career Paths and Work Settings

Software Support Engineers work across industries, from SaaS and financial services to healthcare and technology. Depending on the role, they may support business customers, developers, or end users in remote, hybrid, or on-site settings. With experience, professionals can pursue paths in technical support leadership, solutions engineering, customer success, site reliability, product management, or software engineering.

Find Software Support Engineer Jobs on Ladders

Search Ladders for Software Support Engineer openings and related technical support roles. Explore vetted opportunities with salaries of $100,000 or more, and compare responsibilities, qualifications, and work arrangements to find positions that fit your experience and career goals.

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$121K - $218K *

Unlock the potential of data by designing and operating high-volume pipelines that transform raw usage into reliable billing data, driving revenue and ensuring data integrity in a collaborative engine...

Cambridge, MARemote

Yesterday

  •   5 - 7 years exp.  •   Information Technology

$166K - $230K *

Empower your career as a Senior Infrastructure Engineer focusing on enhancing Lakehouse infrastructure, security, and cost efficiency while collaborating with cross-functional teams to optimize data p...

United StatesRemote

1 month ago

  •   5 - 7 years exp.  •   Finance & Insurance

$170K - $190K *

Lead and innovate within UJET's Core Infrastructure team, focusing on cloud-native services. Shape strategies for scalable solutions that empower engineers and optimize the infrastructure for thousand...

United StatesRemote

Reposted 3 days ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Build innovative technology solutions for Equity Portfolio Management. Collaborate with stakeholders to enhance functionality and maintain high software quality, while leveraging modern practices and...

United StatesRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Finance & Insurance

$95K - $125K *

Unlock potential by leading DevSecOps initiatives, integrating security tools into CI/CD pipelines, and ensuring compliance on federal systems. Collaborate with teams to enhance security measures and...

United StatesRemote

2 days ago

  •   5 - 7 years exp.  •   Information Technology

$170K - $240K *

Drive enterprise-scale security operations by leveraging Tanium expertise, enhancing endpoint security, and leading a team to optimize incident management and automation for improved reliability and e...

Georgia, USRemote

1 week ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$92K - $115K *

Transform Technology operations by designing and implementing automation solutions that enhance efficiency, reduce manual tasks, and support continuous improvement across various teams and projects...

United StatesRemote

4 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$110K - $130K *

Grow your career by driving sales and developing strategic relationships within major sectors across the AMER region, ensuring revenue maximization and effective execution of account strategies...

United StatesRemote

1 month ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$164K - $197K *

Advance innovation by designing and operating next-gen storage solutions, driving projects from ideation to customer delivery, and collaborating in a remote-first environment focused on user-centric d...

CanadaRemote

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$92K - $154K *

Unlock potential by leading complex, cross-functional projects in a fast-paced infrastructure environment, driving execution among diverse technical and business teams, while adapting to evolving prio...

Colorado, USRemote

1 month ago

  •   5 - 7 years exp.  •   Information Technology

$172K - $260K *

Join a dynamic team to lead the development of AI retrieval systems and agent infrastructure, driving innovation and quality in AI applications while collaborating across functions to enhance performa...

San Francisco, CARemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$99K - $120K *

Join a team that's pivotal in executing large-scale data center projects. As a Lead Field Technician, you'll coordinate trades, manage field crews, and ensure safety and quality standards are met, dri...

Atlanta, GARemote

3 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$95K - $115K *

Oversee and lead a technical services team, ensuring efficient 24x7 network operations and advanced troubleshooting of IT systems. Drive quality and improve processes while actively engaging with both...

Virginia, USRemote

4 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$100K - $120K *

Empower your career by cultivating client relationships and driving sales growth. This role focuses on renewing software subscriptions and upselling products, leveraging strategic insights to enhance...

United StatesRemote

2 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$100K - $120K *

Drive partner success by developing key relationships and executing strategic business plans in the Latin America region, enhancing revenue through effective channel programs and collaboration with sa...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$95K - $115K *

Unlock potential by designing and delivering innovative learning experiences that align with strategic objectives. Analyze data to refine educational content and facilitate impactful training, fosteri...

Pennsylvania, USRemote

1 week ago

  •   5 - 7 years exp.  •   Hospitality & Recreation

$100K - $120K *

Innovate noise control solutions for large-scale AI data centers. Lead acoustic studies, model sound propagation, and recommend effective mitigations while collaborating across engineering teams to en...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$80K - $95K *

Develop and implement safety policies while ensuring compliance with health and safety regulations across construction projects. Collaborate with multidisciplinary teams to enhance safety measures and...

Dallas, TXRemote

1 week ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$175K - $185K *

Join a team that's dedicated to delivering high-quality backend services, integrating new partners, and enhancing workflows. Leverage your extensive experience to architect solutions that support a dy...

United StatesRemote

Yesterday

  •   8 - 10 years exp.  •   Enterprise Technology

$65K - $101K *

Explore the dynamic world of procurement as you evaluate vendor quotes, track purchasing actions, and ensure compliance in IT materials for a key Government program. Play a vital role in optimizing pr...

United StatesRemote

1 month ago

  •   Less than 5 years exp.  •   Enterprise Technology

$118K - $219K *

Lead the charge in delivering complex IT capabilities within secure environments. Oversee program management, systems architecture, and vendor relations while ensuring compliance and effective communi...

RemoteRemote

2 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$95K - $125K *

Lead and coordinate engineering projects, ensuring technical quality and compliance. Collaborate with cross-functional teams to deliver innovative solutions while managing resources, schedules, and bu...

Huntsville, ALRemote

3 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$90K - $150K *

Elevate your career by driving sales growth in the robotics sector. Engage with engineers, manage key accounts, and leverage your technical expertise to convert leads into revenue. Join us in shaping...

CanadaRemote

3 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$100K - $120K *

Elevate your engineering career by leading innovative conveyor and sortation projects. Drive technical solutions from concept to execution, collaborating with cross-functional teams to enhance operati...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$140K - $180K *

Champion innovation by developing full-stack web applications using TypeScript. Collaborate in a dynamic, remote-first team to deliver engaging user experiences, streamline operations, and lead techni...

United StatesRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

Frequently Asked Questions (FAQ)

  • What does a Software Support Engineer do?question toggle

    A Software Support Engineer diagnoses software problems, helps users resolve technical issues, investigates bugs, and works with teams such as engineering and product to escalate defects and improve the customer experience.

  • What skills are important for Software Support Engineers?question toggle

    Employers often value troubleshooting, clear communication, customer service, and familiarity with software systems. Depending on the job, useful technical skills may include SQL, APIs, scripting, log analysis, cloud platforms, databases, and networking.

  • Do Software Support Engineer jobs require coding?question toggle

    Not all roles require coding. Some focus on product troubleshooting and customer guidance, while others require scripting, programming, or the ability to read code to reproduce issues and collaborate with software engineers.

  • How much do Software Support Engineers earn?question toggle

    Pay varies based on experience, location, industry, technical specialization, and employer. Ladders features vetted professional opportunities paying $100,000 or more, where available.

  • What career paths can follow a Software Support Engineer role?question toggle

    Experienced professionals may move into support leadership, solutions engineering, customer success, site reliability engineering, product management, or software development, depending on their interests and skills.