Explore Software Support Engineer Jobs

Software Support Engineers help customers and internal teams resolve technical issues, keep applications running smoothly, and get more value from software products. These roles combine software knowledge, troubleshooting, communication, and customer service. Explore vetted Software Support Engineer opportunities on Ladders, including positions paying $100,000 or more.

What Does a Software Support Engineer Do?

Responsibilities vary by product and employer, but often include investigating application issues, reproducing software bugs, analyzing logs, answering technical questions, and guiding users through solutions. Support engineers may also work with engineering, product, and operations teams to escalate defects, share customer feedback, and improve product reliability and support processes.

Skills Employers Look For

Common qualifications include strong analytical and communication skills, experience troubleshooting software or systems, and familiarity with tools such as SQL, APIs, log analysis platforms, ticketing systems, or cloud services. Some roles require programming or scripting knowledge, experience with specific platforms, or expertise in areas such as networking, databases, cybersecurity, or enterprise applications.

Career Paths and Work Settings

Software Support Engineers work across industries, from SaaS and financial services to healthcare and technology. Depending on the role, they may support business customers, developers, or end users in remote, hybrid, or on-site settings. With experience, professionals can pursue paths in technical support leadership, solutions engineering, customer success, site reliability, product management, or software engineering.

Find Software Support Engineer Jobs on Ladders

Search Ladders for Software Support Engineer openings and related technical support roles. Explore vetted opportunities with salaries of $100,000 or more, and compare responsibilities, qualifications, and work arrangements to find positions that fit your experience and career goals.

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$150K - $180K *

Join a team that's redefining AI infrastructure by leading sales engineering efforts, architecting solutions, and driving technical wins in complex, high-value deals while building a high-performing t...

San Jose, CARemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$263K - $395K *

Transform the technical landscape by defining and delivering innovative solutions, mentoring engineers, and shaping strategic initiatives to enhance system architecture and performance across the orga...

United StatesRemote

Yesterday

  •   11 - 15 years exp.  •   Information Technology

$150K - $180K *

Lead strategic initiatives for high-value accounts, driving new business growth by leveraging deep client relationships and insights. Master internal methodologies to enhance customer satisfaction, re...

Alberta, CARemote

1 month ago

  •   8 - 10 years exp.  •   Business Services

$179K - $234K *

Lead the charge in developing a high-performing Solutions Engineering team, driving pre-sales strategies, optimizing processes, and collaborating across functions to enhance customer success and accel...

New York, NYRemote

3 days ago

  •   5 - 7 years exp.  •   Information Technology

$144K - $184K *

Lead the charge in driving strategic initiatives and optimizing processes across teams. Collaborate with stakeholders to enhance performance and deliver impactful results, while fostering a culture of...

Texas, USRemote

Yesterday

  •   Less than 5 years exp.  •   Business Services

$144K - $184K *

Engage with major regional accounts to drive strategy and new business growth. Build executive relationships, manage account satisfaction, and leverage Gartner's sales methodology to achieve quota and...

RemoteRemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Business Services

$110K - $130K *

Elevate application security by driving best practices and collaborating with scrum teams. This role ensures data protection and compliance while integrating security into the software development lif...

Florida, USRemote

1 week ago

  •   Less than 5 years exp.  •   Finance & Insurance

$110K - $130K *

Shape the future of application security by driving best practices and collaborating with scrum teams to ensure data protection and secure development processes. Leverage your expertise to enhance our...

Pennsylvania, USRemote

1 week ago

  •   Less than 5 years exp.  •   Finance & Insurance

$102K - $154K *

Explore diverse opportunities as you support Azure Landing Zone and Virtual Desktop operations, ensuring optimal performance and stability while collaborating with cross-functional teams to drive inno...

Maryland, USRemote

Today

  •   Less than 5 years exp.  •   Information Technology

$96K - $184K *

Optimize cybersecurity solutions by collaborating with customers to assess needs, design secure architectures, and deliver compelling presentations that drive business value across cloud and hybrid en...

RemoteRemote

1 week ago

  •   Less than 5 years exp.  •   Technical Services

$96K - $184K *

Drive innovative cybersecurity solutions by engaging with customers to assess their needs, design tailored architectures, and present compelling value propositions, ensuring alignment with business ob...

RemoteRemote

1 week ago

  •   Less than 5 years exp.  •   Technical Services

$120K - $230K *

Champion innovative cybersecurity solutions by engaging with customers to assess their needs, design tailored architectures, and deliver compelling presentations that drive business value across cloud...

RemoteRemote

1 week ago

  •   Less than 5 years exp.  •   Technical Services

$125K - $225K *

Unlock innovation by building scalable, user-centric applications in TypeScript and React. Collaborate with engineering teams to enhance AI-driven solutions, ensuring top performance in ML observabili...

United StatesRemote

Reposted today

  •   5 - 7 years exp.  •   Information Technology

$80K - $95K *

Help us drive growth by managing key accounts and generating new business opportunities. Leverage your consultative sales skills to build relationships and deliver tailored solutions for enterprise cl...

RemoteRemote

2 weeks ago

  •   Less than 5 years exp.  •   Transportation

$90K - $130K *

Unlock your potential as a Software Engineer II, collaborating with a dynamic team to design and develop innovative software solutions. Engage in agile processes, enhance your skills, and contribute t...

Georgia, USRemote

2 days ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$106K - $198K *

Deliver full-stack data solutions across the data processing pipeline, leveraging systems engineering principles to enhance data lifecycle management and ensure efficient data access and delivery at s...

Highlands Ranch, CORemote

3 days ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$110K - $150K *

Pioneer the implementation and evolution of Microsoft Dynamics 365 Project Operations and Customer Experience modules, serving as a key technical resource while collaborating with stakeholders to enha...

RemoteRemote

2 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$185K - $297K *

Elevate your engineering career by leading test automation and quality architecture for cloud and mobile systems. Shape technical vision, mentor engineers, and drive AI-first automation strategies whi...

RemoteRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$95K - $125K *

Join a dynamic team to enhance security in CI/CD pipelines, integrating advanced scanning tools and hardening infrastructure across cloud platforms. Drive vulnerability management and ensure complianc...

United StatesRemote

Today

  •   5 - 7 years exp.  •   Information Technology

$95K - $125K *

Elevate security practices by integrating SAST/DAST into CI/CD pipelines, hardening infrastructure with Ansible, and ensuring compliance with federal standards. Collaborate on vulnerability management...

United StatesRemote

2 days ago

  •   5 - 7 years exp.  •   Information Technology

$95K - $125K *

Drive security integration in CI/CD pipelines, enhance infrastructure hardening, and manage vulnerability assessments to ensure compliance and robust security practices across federal systems...

United StatesRemote

2 days ago

  •   5 - 7 years exp.  •   Information Technology

$95K - $125K *

Elevate security practices by integrating DevSecOps methodologies into CI/CD pipelines, enhancing infrastructure resilience, and ensuring compliance with federal standards while collaborating with cro...

United StatesRemote

2 days ago

  •   5 - 7 years exp.  •   Information Technology

$95K - $125K *

Join a team that's dedicated to enhancing security in DevSecOps. You'll integrate security tools into CI/CD pipelines, harden infrastructure, and ensure compliance while collaborating with federal sys...

United StatesRemote

2 days ago

  •   5 - 7 years exp.  •   Information Technology

$95K - $125K *

Help us enhance security by integrating DevSecOps practices into CI/CD pipelines, hardening infrastructure, and ensuring compliance with federal standards. Collaborate with teams to track vulnerabilit...

United StatesRemote

2 days ago

  •   5 - 7 years exp.  •   Information Technology

$95K - $125K *

Join a team that's advancing security practices by integrating DevSecOps into CI/CD pipelines, hardening infrastructure, and ensuring compliance with federal standards. Drive innovation and safeguard...

United StatesRemote

2 days ago

  •   5 - 7 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Software Support Engineer do?question toggle

    A Software Support Engineer diagnoses software problems, helps users resolve technical issues, investigates bugs, and works with teams such as engineering and product to escalate defects and improve the customer experience.

  • What skills are important for Software Support Engineers?question toggle

    Employers often value troubleshooting, clear communication, customer service, and familiarity with software systems. Depending on the job, useful technical skills may include SQL, APIs, scripting, log analysis, cloud platforms, databases, and networking.

  • Do Software Support Engineer jobs require coding?question toggle

    Not all roles require coding. Some focus on product troubleshooting and customer guidance, while others require scripting, programming, or the ability to read code to reproduce issues and collaborate with software engineers.

  • How much do Software Support Engineers earn?question toggle

    Pay varies based on experience, location, industry, technical specialization, and employer. Ladders features vetted professional opportunities paying $100,000 or more, where available.

  • What career paths can follow a Software Support Engineer role?question toggle

    Experienced professionals may move into support leadership, solutions engineering, customer success, site reliability engineering, product management, or software development, depending on their interests and skills.