Explore Software Support Engineer Jobs

Software Support Engineers help customers and internal teams resolve technical issues, keep applications running smoothly, and get more value from software products. These roles combine software knowledge, troubleshooting, communication, and customer service. Explore vetted Software Support Engineer opportunities on Ladders, including positions paying $100,000 or more.

What Does a Software Support Engineer Do?

Responsibilities vary by product and employer, but often include investigating application issues, reproducing software bugs, analyzing logs, answering technical questions, and guiding users through solutions. Support engineers may also work with engineering, product, and operations teams to escalate defects, share customer feedback, and improve product reliability and support processes.

Skills Employers Look For

Common qualifications include strong analytical and communication skills, experience troubleshooting software or systems, and familiarity with tools such as SQL, APIs, log analysis platforms, ticketing systems, or cloud services. Some roles require programming or scripting knowledge, experience with specific platforms, or expertise in areas such as networking, databases, cybersecurity, or enterprise applications.

Career Paths and Work Settings

Software Support Engineers work across industries, from SaaS and financial services to healthcare and technology. Depending on the role, they may support business customers, developers, or end users in remote, hybrid, or on-site settings. With experience, professionals can pursue paths in technical support leadership, solutions engineering, customer success, site reliability, product management, or software engineering.

Find Software Support Engineer Jobs on Ladders

Search Ladders for Software Support Engineer openings and related technical support roles. Explore vetted opportunities with salaries of $100,000 or more, and compare responsibilities, qualifications, and work arrangements to find positions that fit your experience and career goals.

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1
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$105K - $145K *

Elevate your career by designing and executing overhead transmission line projects. Collaborate across disciplines, mentor junior engineers, and ensure project quality and safety while engaging with c...

Pasadena, CARemote

1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$131K - $262K *

Elevate partner engagement by leveraging your CX expertise to drive growth and deliver innovative AI-first solutions. Collaborate with channel partners to enhance their Zoom practice and improve custo...

Illinois, USRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$100K - $130K *

Explore new horizons in sales by developing strategies to enhance customer relationships and drive growth in the pharmaceutical packaging sector. Collaborate globally to identify opportunities and man...

Portland, ORRemote

3 weeks ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$100K - $130K *

Unlock potential by driving sales strategies and fostering relationships in a dynamic, global environment. This role combines technical solution selling with business development to enhance customer e...

Turlock, CARemote

3 weeks ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$80K - $95K *

Deliver advanced technical support for desktop, server, and cloud environments, ensuring optimal performance and security. Mentor junior staff while resolving complex issues and enhancing client satis...

California, USRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$165K - $260K *

Elevate operational efficiency by designing and delivering cutting-edge AI and automation solutions. Collaborate with teams to turn complex challenges into scalable, impactful implementations that enh...

California City, CARemote

1 month ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$110K - $130K *

Unlock potential by leading technology strategy for Facilities Management and Workplace Services. Drive platform governance, lifecycle management, and continuous improvement to enhance operations and...

Indianapolis, INRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$115K - $150K *

Grow your career with a dynamic role focused on strategic territory planning, proactive prospecting, and driving sales growth in the cybersecurity sector. Leverage technical expertise to engage client...

Massachusetts, USRemote

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$75K - $175K *

Advance application security initiatives by leading manual code reviews, penetration tests, and threat modeling. Work closely with clients to strengthen their secure development processes, delivering...

United StatesRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$121K - $208K *

Transform operational efficiencies by designing and deploying high-performance integration solutions. Collaborate with stakeholders to enhance user experiences and ensure data integrity across multi-t...

New York, NYRemote

5 days ago

  •   Less than 5 years exp.  •   Finance & Insurance

$120K - $145K *

Elevate security standards by leading bug bounty programs, conducting audits, and enhancing software supply chain security. Collaborate across teams to build innovative tools that protect users and en...

RemoteRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Lead the charge in shaping the future of energy through advanced power system modeling and compliance assessments. Collaborate with a dynamic team to conduct studies, ensure project quality, and drive...

Austin, TXRemote

4 weeks ago

  •   5 - 7 years exp.  •   Energy & Utilities

$220K - $290K *

Accelerate the development of autonomous systems by leading systems engineering strategies, aligning cross-functional teams, and ensuring rigorous safety and performance standards throughout the produ...

United StatesRemote

2 weeks ago

  •   11 - 15 years exp.  •   Aerospace & Defense

$90K - $110K *

Elevate your career by owning key aspects of month-end close while optimizing AI-driven accounting operations. Collaborate with finance teams to enhance processes and support financial reporting in a...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$75K - $135K *

Unlock the potential of secure application access by providing engineering support, troubleshooting connectivity issues, and collaborating with teams to enhance service reliability and customer experi...

RemoteRemote

3 days ago

  •   Less than 5 years exp.  •   Healthcare

$72K - $111K *

Contribute to the integrity of hardware and software license management, ensuring compliance and optimization of IT assets in support of a Department of War agency. Engage with cross-functional teams...

United StatesRemote

1 month ago

  •   Less than 5 years exp.  •   Enterprise Technology

$162K - $290K *

Shape the technical direction of a geospatial platform, building scalable systems and APIs that enhance location-aware experiences across products, while collaborating with teams to drive innovation a...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$129K - $193K *

Partner with us to transform workflows through innovative AI applications, enhancing both internal operations and user experience. In this high-ownership role, you'll build and evaluate end-to-end sol...

Salt Lake City, UTRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Healthcare

$135K - $160K *

Lead the charge in shaping a new Technical Program Management team, guiding TPMs to deliver impactful results while fostering collaboration across Engineering and Product. Drive strategic planning and...

RemoteRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$100K - $130K *

Develop and deliver training programs for EV/AV technicians, enhancing their skills and knowledge. Collaborate with leadership to identify training needs and create effective learning solutions in a d...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Transportation

$70K - $100K *

Take ownership of the Virtual Care Platform by developing and maintaining features in a Python/Django codebase, enhancing internal tools, and ensuring production reliability while collaborating with s...

CanadaRemote

1 week ago

  •   Less than 5 years exp.  •   Healthcare

$77K - $163K *

Transform cloud infrastructure by developing and delivering robust solutions. Collaborate across departments to implement high-level architectures, ensuring seamless support for diverse workloads whil...

Sterling, VARemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$150K - $180K *

Transform AI infrastructure by designing and maintaining production-grade systems across multiple cloud providers. Engage in hands-on architecture decisions, ensuring reliability, security, and automa...

United StatesRemote

Yesterday

  •   8 - 10 years exp.  •   Enterprise Technology

$152K - $190K *

Develop high-performance networking solutions using Rust for a secure client connector. Collaborate with cross-functional teams to enhance code quality and implement impactful features while addressin...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$135K - $160K *

Join a team that's redefining network architecture by integrating complex systems, ensuring seamless coexistence, and driving innovative solutions across global operations and joint ventures...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Software Support Engineer do?question toggle

    A Software Support Engineer diagnoses software problems, helps users resolve technical issues, investigates bugs, and works with teams such as engineering and product to escalate defects and improve the customer experience.

  • What skills are important for Software Support Engineers?question toggle

    Employers often value troubleshooting, clear communication, customer service, and familiarity with software systems. Depending on the job, useful technical skills may include SQL, APIs, scripting, log analysis, cloud platforms, databases, and networking.

  • Do Software Support Engineer jobs require coding?question toggle

    Not all roles require coding. Some focus on product troubleshooting and customer guidance, while others require scripting, programming, or the ability to read code to reproduce issues and collaborate with software engineers.

  • How much do Software Support Engineers earn?question toggle

    Pay varies based on experience, location, industry, technical specialization, and employer. Ladders features vetted professional opportunities paying $100,000 or more, where available.

  • What career paths can follow a Software Support Engineer role?question toggle

    Experienced professionals may move into support leadership, solutions engineering, customer success, site reliability engineering, product management, or software development, depending on their interests and skills.