Explore Software Support Engineer Jobs

Software Support Engineers help customers and internal teams resolve technical issues, keep applications running smoothly, and get more value from software products. These roles combine software knowledge, troubleshooting, communication, and customer service. Explore vetted Software Support Engineer opportunities on Ladders, including positions paying $100,000 or more.

What Does a Software Support Engineer Do?

Responsibilities vary by product and employer, but often include investigating application issues, reproducing software bugs, analyzing logs, answering technical questions, and guiding users through solutions. Support engineers may also work with engineering, product, and operations teams to escalate defects, share customer feedback, and improve product reliability and support processes.

Skills Employers Look For

Common qualifications include strong analytical and communication skills, experience troubleshooting software or systems, and familiarity with tools such as SQL, APIs, log analysis platforms, ticketing systems, or cloud services. Some roles require programming or scripting knowledge, experience with specific platforms, or expertise in areas such as networking, databases, cybersecurity, or enterprise applications.

Career Paths and Work Settings

Software Support Engineers work across industries, from SaaS and financial services to healthcare and technology. Depending on the role, they may support business customers, developers, or end users in remote, hybrid, or on-site settings. With experience, professionals can pursue paths in technical support leadership, solutions engineering, customer success, site reliability, product management, or software engineering.

Find Software Support Engineer Jobs on Ladders

Search Ladders for Software Support Engineer openings and related technical support roles. Explore vetted opportunities with salaries of $100,000 or more, and compare responsibilities, qualifications, and work arrangements to find positions that fit your experience and career goals.

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$195K - $236K *

Optimize our identity and access platform by leading a skilled engineering team. Drive technical direction, manage architecture decisions, and enhance security practices while fostering collaboration...

San Francisco, CARemote

2 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$107K - $204K *

Join a dynamic team in a remote role to enhance infrastructure reliability and automate processes, ensuring top-notch performance and scalability for mission-critical applications in a collaborative e...

Virginia, USRemote

Reposted 6 days ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$115K - $130K *

Join a team that's dedicated to developing innovative web and cloud applications. In this role, you'll lead projects, mentor junior engineers, and collaborate with cross-functional teams to deliver hi...

United StatesRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Healthcare

$80K - $95K *

Lead the charge in customer success by ensuring seamless integration and support for connected hardware, driving account growth through exceptional service and technical expertise...

United StatesRemote

2 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$123K - $202K *

Innovate advanced GIS and remote sensing software for defense and intelligence, collaborating with a skilled team to enhance analytical workflows and imagery processing capabilities, while mentoring j...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$135K - $160K *

Transform data landscapes by designing and maintaining scalable data pipelines using Azure services, Python, and Spark. Collaborate with cross-functional teams to deliver reliable data solutions that...

Jersey City, NJRemote

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$108K - $130K *

Play a key role in delivering innovative ICT solutions by leveraging your expertise to design and consult on complex infrastructure projects, guiding teams to meet client needs while ensuring adherenc...

Arlington, VARemote

Yesterday

  •   8 - 10 years exp.  •   Real Estate & Construction

$108K - $130K *

Drive innovative ICT solutions by leveraging your expertise in infrastructure design and consulting. Collaborate with a team to tackle complex projects, ensuring alignment with client goals while prov...

Arlington, VARemote

2 weeks ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$150K - $180K *

Join a dynamic team to architect scalable AI solutions in healthcare, enhancing patient communication and safety. Lead cross-team projects, mentor engineers, and drive innovation in AI engineering pra...

Orlando, FLRemote

3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$162K - $209K *

Pioneer innovative solutions in AI infrastructure, leading cross-functional teams to optimize data center design and enhance customer value through strategic analysis and documentation...

RemoteRemote

Reposted 2 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$130K - $140K *

Lead the charge in developing strategic customer relationships to drive revenue growth. This role involves market analysis and building long-term partnerships while managing a robust sales strategy in...

Utah, USRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$120K - $145K *

Grow with us as you manage and scale cutting-edge infrastructure, ensuring optimal performance for a rapidly expanding system serving millions of requests daily. Collaborate in a hands-on role where y...

United StatesRemote

Reposted 4 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$100K - $120K *

Drive customer success by engaging in pre and post-sales technical support, showcasing innovative radar solutions, and fostering strong relationships. Collaborate with teams to enhance product offerin...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Transform the security landscape by integrating security practices into CI/CD pipelines and Kubernetes environments, ensuring robust protection for cloud-native applications, AI services, and infrastr...

United StatesRemote

Reposted 5 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$240K - $320K *

Transform AI adoption and engineering efficiency by leading cross-functional initiatives and driving the strategic integration of innovative technologies across products, ensuring measurable outcomes...

Bellevue, WARemote

1 month ago

  •   11 - 15 years exp.  •   Enterprise Technology

$100K - $120K *

Join a dynamic team as you drive sales growth by cultivating client relationships and executing strategic marketing initiatives. Leverage your consultative skills to provide tailored workforce solutio...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Engage with enterprise clients to drive sales growth through strategic prospecting, relationship building, and consultative solutions. Collaborate with brokers and leverage marketing strategies to exc...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$82K - $172K *

Advance your career as an Embedded Linux Software Developer, contributing to the evolution of mission-critical devices. Collaborate with cross-functional teams to enhance networking capabilities and d...

United StatesRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$128K - $188K *

Drive your career with impactful technical sales in the medical device sector. Lead customer engagements, identify new business opportunities, and collaborate with cross-functional teams to enhance pr...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$120K - $195K *

Engineer innovative solutions for Arista's EOS software, enhancing data center networks. Collaborate with cross-functional teams to design, implement, and debug features, ensuring high-quality softwar...

Vancouver, BCRemote

3 weeks ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$85K - $94K *

Partner with us to transform enterprise communication solutions through migrating to Microsoft Teams Voice. You'll drive technical initiatives, support voice infrastructure, and optimize services to e...

United StatesRemote

Reposted 3 days ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$175K - $215K *

Elevate the technology function by leading engineering, delivery, and operations. Collaborate closely with leadership to shape technical strategy, ship code weekly, and ensure high standards in a dyna...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Media

$120K - $230K *

Transform client networks by collaborating with account teams to design tailored solutions, educate sales staff, and strengthen partnerships. Leverage technical expertise to drive business growth and...

Missouri, USRemote

3 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$120K - $230K *

Empower clients as a Network Expert, leading consultative discussions and driving tailored solutions in partnership with account teams. Shape organizational success through strategic evaluations and c...

Indiana, USRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$180K - $200K *

Deliver innovative backend solutions that enhance integrations and streamline security workflows. Collaborate with experts to build reliable services, ensuring seamless connectivity and improved inves...

United StatesRemote

Yesterday

  •   5 - 7 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Software Support Engineer do?question toggle

    A Software Support Engineer diagnoses software problems, helps users resolve technical issues, investigates bugs, and works with teams such as engineering and product to escalate defects and improve the customer experience.

  • What skills are important for Software Support Engineers?question toggle

    Employers often value troubleshooting, clear communication, customer service, and familiarity with software systems. Depending on the job, useful technical skills may include SQL, APIs, scripting, log analysis, cloud platforms, databases, and networking.

  • Do Software Support Engineer jobs require coding?question toggle

    Not all roles require coding. Some focus on product troubleshooting and customer guidance, while others require scripting, programming, or the ability to read code to reproduce issues and collaborate with software engineers.

  • How much do Software Support Engineers earn?question toggle

    Pay varies based on experience, location, industry, technical specialization, and employer. Ladders features vetted professional opportunities paying $100,000 or more, where available.

  • What career paths can follow a Software Support Engineer role?question toggle

    Experienced professionals may move into support leadership, solutions engineering, customer success, site reliability engineering, product management, or software development, depending on their interests and skills.