Software Support Engineers help customers and internal teams resolve technical issues, keep applications running smoothly, and get more value from software products. These roles combine software knowledge, troubleshooting, communication, and customer service. Explore vetted Software Support Engineer opportunities on Ladders, including positions paying $100,000 or more.
Responsibilities vary by product and employer, but often include investigating application issues, reproducing software bugs, analyzing logs, answering technical questions, and guiding users through solutions. Support engineers may also work with engineering, product, and operations teams to escalate defects, share customer feedback, and improve product reliability and support processes.
Common qualifications include strong analytical and communication skills, experience troubleshooting software or systems, and familiarity with tools such as SQL, APIs, log analysis platforms, ticketing systems, or cloud services. Some roles require programming or scripting knowledge, experience with specific platforms, or expertise in areas such as networking, databases, cybersecurity, or enterprise applications.
Software Support Engineers work across industries, from SaaS and financial services to healthcare and technology. Depending on the role, they may support business customers, developers, or end users in remote, hybrid, or on-site settings. With experience, professionals can pursue paths in technical support leadership, solutions engineering, customer success, site reliability, product management, or software engineering.
Search Ladders for Software Support Engineer openings and related technical support roles. Explore vetted opportunities with salaries of $100,000 or more, and compare responsibilities, qualifications, and work arrangements to find positions that fit your experience and career goals.
Engineering Manager, Identity & Access Platform
$195K - $236K *
Optimize our identity and access platform by leading a skilled engineering team. Drive technical direction, manage architecture decisions, and enhance security practices while fostering collaboration...
2 weeks ago
Principal Site Reliability Engineer - ARINCDirect (Remote)
$107K - $204K *
Join a dynamic team in a remote role to enhance infrastructure reliability and automate processes, ensuring top-notch performance and scalability for mission-critical applications in a collaborative e...
Reposted 6 days ago
$115K - $130K *
Join a team that's dedicated to developing innovative web and cloud applications. In this role, you'll lead projects, mentor junior engineers, and collaborate with cross-functional teams to deliver hi...
Reposted 1 week ago
Customer Success Manager (Technical)
$80K - $95K *
Lead the charge in customer success by ensuring seamless integration and support for connected hardware, driving account growth through exceptional service and technical expertise...
2 days ago
Sr. Software Development Engineer - National Imagery
$123K - $202K *
Innovate advanced GIS and remote sensing software for defense and intelligence, collaborating with a skilled team to enhance analytical workflows and imagery processing capabilities, while mentoring j...
2 weeks ago
$135K - $160K *
Transform data landscapes by designing and maintaining scalable data pipelines using Azure services, Python, and Spark. Collaborate with cross-functional teams to deliver reliable data solutions that...
2 weeks ago
Senior Information & Communication Technologies (ICT) Consultants
$108K - $130K *
Play a key role in delivering innovative ICT solutions by leveraging your expertise to design and consult on complex infrastructure projects, guiding teams to meet client needs while ensuring adherenc...
Yesterday
Senior Information & Communication Technologies (ICT) Consultants
$108K - $130K *
Drive innovative ICT solutions by leveraging your expertise in infrastructure design and consulting. Collaborate with a team to tackle complex projects, ensuring alignment with client goals while prov...
2 weeks ago
$150K - $180K *
Join a dynamic team to architect scalable AI solutions in healthcare, enhancing patient communication and safety. Lead cross-team projects, mentor engineers, and drive innovation in AI engineering pra...
3 weeks ago
Senior Consultant - AI Infrastructure Services
$162K - $209K *
Pioneer innovative solutions in AI infrastructure, leading cross-functional teams to optimize data center design and enhance customer value through strategic analysis and documentation...
Reposted 2 days ago
Regional Sales Manager, End Customer Development
$130K - $140K *
Lead the charge in developing strategic customer relationships to drive revenue growth. This role involves market analysis and building long-term partnerships while managing a robust sales strategy in...
Reposted 3 weeks ago
$120K - $145K *
Grow with us as you manage and scale cutting-edge infrastructure, ensuring optimal performance for a rapidly expanding system serving millions of requests daily. Collaborate in a hands-on role where y...
Reposted 4 weeks ago
Solutions Engineer - Critical Infrastructure
$100K - $120K *
Drive customer success by engaging in pre and post-sales technical support, showcasing innovative radar solutions, and fostering strong relationships. Collaborate with teams to enhance product offerin...
2 weeks ago
$110K - $130K *
Transform the security landscape by integrating security practices into CI/CD pipelines and Kubernetes environments, ensuring robust protection for cloud-native applications, AI services, and infrastr...
Reposted 5 days ago
Distinguished Engineer - AI & Engineering Transformation
$240K - $320K *
Transform AI adoption and engineering efficiency by leading cross-functional initiatives and driving the strategic integration of innovative technologies across products, ensuring measurable outcomes...
1 month ago
$100K - $120K *
Join a dynamic team as you drive sales growth by cultivating client relationships and executing strategic marketing initiatives. Leverage your consultative skills to provide tailored workforce solutio...
1 week ago
$110K - $130K *
Engage with enterprise clients to drive sales growth through strategic prospecting, relationship building, and consultative solutions. Collaborate with brokers and leverage marketing strategies to exc...
1 week ago
$82K - $172K *
Advance your career as an Embedded Linux Software Developer, contributing to the evolution of mission-critical devices. Collaborate with cross-functional teams to enhance networking capabilities and d...
Reposted 2 weeks ago
Principal Sales Applications Engineer
$128K - $188K *
Drive your career with impactful technical sales in the medical device sector. Lead customer engagements, identify new business opportunities, and collaborate with cross-functional teams to enhance pr...
2 weeks ago
$120K - $195K *
Engineer innovative solutions for Arista's EOS software, enhancing data center networks. Collaborate with cross-functional teams to design, implement, and debug features, ensuring high-quality softwar...
3 weeks ago
$85K - $94K *
Partner with us to transform enterprise communication solutions through migrating to Microsoft Teams Voice. You'll drive technical initiatives, support voice infrastructure, and optimize services to e...
Reposted 3 days ago
Executive Director, Technology
$175K - $215K *
Elevate the technology function by leading engineering, delivery, and operations. Collaborate closely with leadership to shape technical strategy, ship code weekly, and ensure high standards in a dyna...
2 weeks ago
Presales Solutions Engineer - Network
$120K - $230K *
Transform client networks by collaborating with account teams to design tailored solutions, educate sales staff, and strengthen partnerships. Leverage technical expertise to drive business growth and...
3 weeks ago
Presales Solutions Engineer - Network
$120K - $230K *
Empower clients as a Network Expert, leading consultative discussions and driving tailored solutions in partnership with account teams. Shape organizational success through strategic evaluations and c...
Reposted 3 weeks ago
Senior Software Engineer - Integrations
$180K - $200K *
Deliver innovative backend solutions that enhance integrations and streamline security workflows. Collaborate with experts to build reliable services, ensuring seamless connectivity and improved inves...
Yesterday
What does a Software Support Engineer do?
A Software Support Engineer diagnoses software problems, helps users resolve technical issues, investigates bugs, and works with teams such as engineering and product to escalate defects and improve the customer experience.
What skills are important for Software Support Engineers?
Employers often value troubleshooting, clear communication, customer service, and familiarity with software systems. Depending on the job, useful technical skills may include SQL, APIs, scripting, log analysis, cloud platforms, databases, and networking.
Do Software Support Engineer jobs require coding?
Not all roles require coding. Some focus on product troubleshooting and customer guidance, while others require scripting, programming, or the ability to read code to reproduce issues and collaborate with software engineers.
How much do Software Support Engineers earn?
Pay varies based on experience, location, industry, technical specialization, and employer. Ladders features vetted professional opportunities paying $100,000 or more, where available.
What career paths can follow a Software Support Engineer role?
Experienced professionals may move into support leadership, solutions engineering, customer success, site reliability engineering, product management, or software development, depending on their interests and skills.