Software Support Engineers help customers and internal teams resolve technical issues, keep applications running smoothly, and get more value from software products. These roles combine software knowledge, troubleshooting, communication, and customer service. Explore vetted Software Support Engineer opportunities on Ladders, including positions paying $100,000 or more.
Responsibilities vary by product and employer, but often include investigating application issues, reproducing software bugs, analyzing logs, answering technical questions, and guiding users through solutions. Support engineers may also work with engineering, product, and operations teams to escalate defects, share customer feedback, and improve product reliability and support processes.
Common qualifications include strong analytical and communication skills, experience troubleshooting software or systems, and familiarity with tools such as SQL, APIs, log analysis platforms, ticketing systems, or cloud services. Some roles require programming or scripting knowledge, experience with specific platforms, or expertise in areas such as networking, databases, cybersecurity, or enterprise applications.
Software Support Engineers work across industries, from SaaS and financial services to healthcare and technology. Depending on the role, they may support business customers, developers, or end users in remote, hybrid, or on-site settings. With experience, professionals can pursue paths in technical support leadership, solutions engineering, customer success, site reliability, product management, or software engineering.
Search Ladders for Software Support Engineer openings and related technical support roles. Explore vetted opportunities with salaries of $100,000 or more, and compare responsibilities, qualifications, and work arrangements to find positions that fit your experience and career goals.
Presales Solutions Engineer - Data Security
$120K - $230K *
Transform your career by leveraging your data security expertise in a consultative role. Collaborate with clients to enhance security solutions, educate teams, and develop innovative offerings that me...
1 week ago
Customer Success Engineer - LATAM
$100K - $200K *
Join a team that's dedicated to enhancing customer success through technical expertise. You'll build strong relationships with enterprise clients, guiding them in adopting our products and ensuring th...
Reposted 1 week ago
SAP HCM Technical Architect (Remote)
$120K - $145K *
Advance your career by serving as a technical architect for SAP HCM, leading development and support for complex payroll and HR solutions while collaborating with cross-functional teams to ensure data...
1 week ago
$95K - $135K *
Join a team that's dedicated to delivering complex automation projects, overseeing all phases from planning to closeout. Collaborate with cross-functional teams to ensure projects meet safety, budget...
6 days ago
Software Engineer 4 - Member, Commerce & Games Engineering
$250K - $413K *
Unlock potential by developing scalable, distributed systems that enhance our core backend services, impacting APIs, messaging, and payments. Collaborate with a talented team to solve complex challeng...
Today
Lead Enterprise Software Solution Consultant
$110K - $130K *
Champion innovative software solutions by providing technical sales support, leading product demonstrations, and addressing client needs. Collaborate with sales teams to enhance user experiences and d...
2 weeks ago
Senior Manager, Solutions Engineering, MSSP
$232K - $319K *
Accelerate progress at the forefront of cybersecurity by leading a dynamic team of Solutions Engineers. Drive partner engagement, foster relationships, and execute strategic initiatives to enhance per...
2 weeks ago
$105K - $155K *
Join a dynamic team to drive sales growth in the OEM market, managing customer relationships and leading technical projects from inception to completion while maximizing business opportunities and ens...
2 weeks ago
$168K - $214K *
Join a dynamic team to build innovative on-vehicle communication frameworks and enhance autonomous vehicle safety through advanced software solutions and monitoring systems...
Today
$105K - $155K *
Transform the OEM market by driving sales growth and managing key customer relationships. Lead technical projects from inception to completion while collaborating with cross-functional teams to ensure...
2 weeks ago
$105K - $155K *
Drive new business growth by engaging OEM customers, managing projects, and negotiating contracts. Leverage your expertise in industrial automation to maximize sales and foster strong relationships in...
2 weeks ago
$105K - $155K *
Unlock potential by driving sales growth in the OEM market. Engage with customers, lead development projects, and negotiate contracts to establish strong relationships. Analyze data to forecast sales...
2 weeks ago
$105K - $155K *
Engage with OEM customers to drive sales growth and manage technical projects from inception to completion. Utilize your expertise in industrial automation to negotiate contracts and foster strong rel...
2 weeks ago
HCM Cloud Platform & DevOps Engineer
$90K - $189K *
Manage the design, construction, and maintenance of cloud infrastructure for a federal HCM modernization initiative, ensuring secure, reliable environments and automating deployment processes across m...
Reposted 2 weeks ago
Physical Network & Structured Cabling Engineer
$120K - $145K *
Join a dynamic team to design and implement cutting-edge physical network infrastructure for large-scale data centers, ensuring optimal performance and reliability across global operations. Drive inno...
4 weeks ago
Technical Product Manager - (Electronic Warfare (EW) & Sensing Solutions)
$180K - $220K *
Transform complex defense requirements into actionable product strategies, driving technical execution and market adoption for cutting-edge Electronic Warfare and Sensing Solutions. Collaborate with c...
2 weeks ago
$95K - $105K *
Drive operational excellence as an Operations Analyst, balancing compliance and user experience. Leverage AI tools to analyze data, identify fraud patterns, and suggest process improvements while coll...
3 weeks ago
Senior Engineering Project Manager - Connectivity
$120K - $140K *
Transform your career by leading complex design change projects from inception to execution. Collaborate with cross-functional teams, manage substantial budgets, and drive innovation in a fast-paced e...
1 week ago
Applications Engineer - (Charlotte, NC or Remote - US)
$80K - $95K *
Unlock potential by leveraging your engineering expertise to develop innovative warehouse automation solutions. Collaborate with sales and engineering teams to create impactful proposals and technical...
2 days ago
Network Operations Security Engineer (US - Remote)
$120K - $175K *
Join a dynamic team as a Security Champion, driving operational security across networks and cloud infrastructures. Collaborate with cross-functional teams to implement effective security controls and...
1 week ago
$150K - $250K *
Accelerate progress at the forefront of AI technology by building and operating a secure, production-grade platform. Collaborate with business teams to transform AI capabilities into measurable value...
Reposted 2 days ago
$110K - $130K *
Join a team that's shaping the future of digital solutions in the energy sector. Drive growth by expanding our Enterprise Software customer base across North America, building relationships, and deliv...
Today
Software Engineer - Splunk Platform Authorization
$128K - $184K *
Innovate as a Software Engineer, building backend services for secure access in complex environments. Collaborate with experts to enhance performance and reliability while expanding your skills in dis...
Yesterday
$150K - $220K *
Unlock your potential by managing the full sales cycle, from prospecting to closing, while fostering lasting client relationships and exceeding sales goals in a fast-paced environment...
Reposted 1 week ago
$110K - $130K *
Join our innovative team to develop and support cutting-edge real-time applications for Layer 2 and Layer 3 routing and switching, focusing on solutions for service providers, data centers, and 5G mar...
Reposted 3 days ago
What does a Software Support Engineer do?
A Software Support Engineer diagnoses software problems, helps users resolve technical issues, investigates bugs, and works with teams such as engineering and product to escalate defects and improve the customer experience.
What skills are important for Software Support Engineers?
Employers often value troubleshooting, clear communication, customer service, and familiarity with software systems. Depending on the job, useful technical skills may include SQL, APIs, scripting, log analysis, cloud platforms, databases, and networking.
Do Software Support Engineer jobs require coding?
Not all roles require coding. Some focus on product troubleshooting and customer guidance, while others require scripting, programming, or the ability to read code to reproduce issues and collaborate with software engineers.
How much do Software Support Engineers earn?
Pay varies based on experience, location, industry, technical specialization, and employer. Ladders features vetted professional opportunities paying $100,000 or more, where available.
What career paths can follow a Software Support Engineer role?
Experienced professionals may move into support leadership, solutions engineering, customer success, site reliability engineering, product management, or software development, depending on their interests and skills.