Explore Software Support Engineer Jobs

Software Support Engineers help customers and internal teams resolve technical issues, keep applications running smoothly, and get more value from software products. These roles combine software knowledge, troubleshooting, communication, and customer service. Explore vetted Software Support Engineer opportunities on Ladders, including positions paying $100,000 or more.

What Does a Software Support Engineer Do?

Responsibilities vary by product and employer, but often include investigating application issues, reproducing software bugs, analyzing logs, answering technical questions, and guiding users through solutions. Support engineers may also work with engineering, product, and operations teams to escalate defects, share customer feedback, and improve product reliability and support processes.

Skills Employers Look For

Common qualifications include strong analytical and communication skills, experience troubleshooting software or systems, and familiarity with tools such as SQL, APIs, log analysis platforms, ticketing systems, or cloud services. Some roles require programming or scripting knowledge, experience with specific platforms, or expertise in areas such as networking, databases, cybersecurity, or enterprise applications.

Career Paths and Work Settings

Software Support Engineers work across industries, from SaaS and financial services to healthcare and technology. Depending on the role, they may support business customers, developers, or end users in remote, hybrid, or on-site settings. With experience, professionals can pursue paths in technical support leadership, solutions engineering, customer success, site reliability, product management, or software engineering.

Find Software Support Engineer Jobs on Ladders

Search Ladders for Software Support Engineer openings and related technical support roles. Explore vetted opportunities with salaries of $100,000 or more, and compare responsibilities, qualifications, and work arrangements to find positions that fit your experience and career goals.

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$83K - $87K *

Deliver exceptional training support by communicating complex concepts clearly, analyzing system issues, and enhancing customer experience for the VA's Vocational Readiness and Employment system. Coll...

United StatesRemote

Yesterday

  •   5 - 7 years exp.  •   Information Technology

$95K - $115K *

Engineer robust cloud and system solutions, ensuring seamless enterprise operations. Collaborate with cross-functional teams to maintain infrastructure, troubleshoot issues, and implement configuratio...

Chicago, ILRemote

4 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$140K - $175K *

Elevate D2L's Application Security Program by refining security measures, collaborating with teams, and addressing risks. Utilize your expertise in security assessments and vulnerability management to...

Kitchener, ONRemote

Yesterday

  •   Less than 5 years exp.  •   Enterprise Technology

$104K - $141K *

Elevate your career by designing high voltage transmission lines using PLS-CADD. Collaborate with multi-discipline teams, manage project scopes, and deliver expert consultation to ensure successful pr...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Unlock potential by leading product marketing strategies that drive growth, enhance positioning, and enable cross-functional collaboration. Leverage AI to optimize messaging and ensure impactful launc...

RemoteRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$95K - $115K *

Unlock your potential by leading innovative healthcare solutions that enhance patient care and operational efficiency. Collaborate with teams to design, implement, and optimize systems, ensuring effec...

Chicago, ILRemote

2 weeks ago

  •   Less than 5 years exp.  •   Hospitals & Medical Centers

$75K - $158K *

Join a dynamic team to ensure the quality and compliance of Oracle HCM systems across federal agencies. Design and execute test strategies, automate testing processes, and validate integrations, ensur...

RemoteRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$90K - $189K *

Advance your career by ensuring quality and compliance for a federal HCM platform. Design and execute test strategies, manage automated testing, and validate performance within a SAFe Agile framework...

RemoteRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Champion the design and automation of virtualization platforms, ensuring secure, scalable services across diverse environments. Collaborate with cross-functional teams to enhance infrastructure effici...

Chicago, ILRemote

4 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$175K - $243K *

Engage with enterprise merchants to architect scalable solutions, leveraging technical expertise and collaboration across teams. Drive pre-sale activities, build trust, and influence product developme...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$136K - $203K *

Engage with enterprise merchants to design and implement scalable solutions, leveraging your technical expertise and communication skills. Collaborate cross-functionally to drive business success and...

CanadaRemote

2 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$124K - $238K *

Join a team that's shaping the future of spacecraft systems engineering. Leverage your expertise to lead cross-functional teams in developing complex spacecraft designs, ensuring compliance, and drivi...

Palo Alto, CARemote

3 weeks ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$177K - $212K *

Develop and deploy advanced ML models for multi-object tracking, ensuring robust performance in autonomous vehicles. Collaborate with cross-functional teams to enhance tracking algorithms and improve...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$80K - $95K *

Empower our team by developing and maintaining web applications that enhance user experience and support critical health programs. Collaborate with stakeholders to ensure seamless integration and robu...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$101K - $188K *

Elevate your career by enhancing platform reliability and automation. Collaborate with cross-functional teams to solve operational challenges, improve observability, and ensure dependable systems in a...

Connecticut, USRemote

3 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$80K - $95K *

Champion the development and execution of mission command training, mentoring unit leaders to enhance operational proficiency across various training domains. Collaborate with senior staff to ensure e...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$92K - $115K *

Engineer robust end-to-end test automation frameworks using Playwright. Collaborate across teams to enhance QA capabilities, leveraging AI tools for efficient testing and maintenance, while mentoring...

Pittsburgh, PARemote

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$110K - $165K *

Join a team that's shaping the future of energy distribution tools. Leverage your software engineering expertise to develop, enhance, and integrate solutions while mentoring junior developers and coll...

Spokane, WARemote

2 weeks ago

  •   Less than 5 years exp.  •   Energy & Utilities

$118K - $219K *

Transform the future of cloud infrastructure by leading a dynamic SRE team, driving automation, and enhancing operational excellence across scalable platforms while fostering collaboration and continu...

RemoteRemote

4 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$110K - $120K *

Lead the charge in driving growth and performance of Cloud Technical Account Management, overseeing a team to enhance service delivery, manage financial metrics, and partner with sales for customer su...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$100K - $120K *

Accelerate your career by leading high-voltage substation design projects, ensuring quality engineering solutions, and collaborating with multidisciplinary teams to meet project specifications and tim...

Montreal, QCRemote

Today

  •   5 - 7 years exp.  •   Business Services

$95K - $115K *

Drive the successful implementation of ERP modernization initiatives, serving as a trusted advisor and thought leader. Collaborate with teams to enhance user experience and process efficiency across p...

Georgia, USRemote

Today

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$140K - $176K *

Engineer innovative solutions as a Tech Lead, driving architectural evolution and technical excellence for a global web platform while enhancing digital customer experiences through advanced AI integr...

CanadaRemote

Today

  •   8 - 10 years exp.  •   Enterprise Technology

$128K - $171K *

Drive innovation in hybrid-cloud infrastructure as a Staff Operations Engineer. Lead cross-team collaboration, shape technical direction, and enhance system reliability while overseeing complex projec...

CanadaRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$127K - $143K *

Drive innovative mechanical designs for district energy and low-carbon thermal systems. Collaborate with a multidisciplinary team, manage projects independently, and build strong client relationships...

Burlington, ONRemote

2 weeks ago

  •   8 - 10 years exp.  •   Technical Services

Frequently Asked Questions (FAQ)

  • What does a Software Support Engineer do?question toggle

    A Software Support Engineer diagnoses software problems, helps users resolve technical issues, investigates bugs, and works with teams such as engineering and product to escalate defects and improve the customer experience.

  • What skills are important for Software Support Engineers?question toggle

    Employers often value troubleshooting, clear communication, customer service, and familiarity with software systems. Depending on the job, useful technical skills may include SQL, APIs, scripting, log analysis, cloud platforms, databases, and networking.

  • Do Software Support Engineer jobs require coding?question toggle

    Not all roles require coding. Some focus on product troubleshooting and customer guidance, while others require scripting, programming, or the ability to read code to reproduce issues and collaborate with software engineers.

  • How much do Software Support Engineers earn?question toggle

    Pay varies based on experience, location, industry, technical specialization, and employer. Ladders features vetted professional opportunities paying $100,000 or more, where available.

  • What career paths can follow a Software Support Engineer role?question toggle

    Experienced professionals may move into support leadership, solutions engineering, customer success, site reliability engineering, product management, or software development, depending on their interests and skills.