Explore Software Support Engineer Jobs

Software Support Engineers help customers and internal teams resolve technical issues, keep applications running smoothly, and get more value from software products. These roles combine software knowledge, troubleshooting, communication, and customer service. Explore vetted Software Support Engineer opportunities on Ladders, including positions paying $100,000 or more.

What Does a Software Support Engineer Do?

Responsibilities vary by product and employer, but often include investigating application issues, reproducing software bugs, analyzing logs, answering technical questions, and guiding users through solutions. Support engineers may also work with engineering, product, and operations teams to escalate defects, share customer feedback, and improve product reliability and support processes.

Skills Employers Look For

Common qualifications include strong analytical and communication skills, experience troubleshooting software or systems, and familiarity with tools such as SQL, APIs, log analysis platforms, ticketing systems, or cloud services. Some roles require programming or scripting knowledge, experience with specific platforms, or expertise in areas such as networking, databases, cybersecurity, or enterprise applications.

Career Paths and Work Settings

Software Support Engineers work across industries, from SaaS and financial services to healthcare and technology. Depending on the role, they may support business customers, developers, or end users in remote, hybrid, or on-site settings. With experience, professionals can pursue paths in technical support leadership, solutions engineering, customer success, site reliability, product management, or software engineering.

Find Software Support Engineer Jobs on Ladders

Search Ladders for Software Support Engineer openings and related technical support roles. Explore vetted opportunities with salaries of $100,000 or more, and compare responsibilities, qualifications, and work arrangements to find positions that fit your experience and career goals.

Remote
caret down
Compensation
caret down
Position Level
caret down
Time Posted
caret down
Industries
caret down
More
1
caret down

$63K - $129K *

Elevate your career by joining a dynamic Agile team to design, develop, and implement innovative software solutions. Collaborate closely with stakeholders to deliver high-quality products while mentor...

United StatesRemote

2 days ago

  •   Less than 5 years exp.  •   Information Technology

$80K - $100K *

Support our mission by troubleshooting and maintaining critical UPS systems. Leverage your expertise to ensure uninterrupted power for clients, while collaborating with a dedicated team in a fully rem...

Illinois, USRemote

Today

  •   Less than 5 years exp.  •   Enterprise Technology

$120K - $145K *

Drive partner success by providing expert technical guidance, leading complex implementations, and mentoring junior engineers. Collaborate cross-functionally to enhance product adoption and ensure opt...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$100K - $125K *

Lead innovative design solutions as a Senior Design Engineer, transforming client needs into actionable broadcast system designs. Collaborate with global teams, mentor junior engineers, and ensure pro...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Hospitality & Recreation

$145K - $185K *

Lead and inspire engineering teams to deliver high-quality digital products, ensuring alignment with business priorities while fostering a culture of collaboration and continuous improvement in a dyna...

United StatesRemote

Yesterday

  •   8 - 10 years exp.  •   Finance & Insurance

$107K - $143K *

Unlock potential by providing expert-level support for cloud-based applications, ensuring stability and performance for commercial and government clients. Collaborate with cross-functional teams to dr...

RemoteRemote

Today

  •   5 - 7 years exp.  •   Business Services

$100K - $120K *

Inspire customer success by bridging technical expertise with client-facing roles. Guide complex product implementations and integrations, ensuring high-quality support and solutions tailored to diver...

United StatesRemote

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$113K - $140K *

Champion the reliability and performance of critical systems, driving architecture evolution and incident response. Collaborate with a skilled team across AWS and Azure, ensuring security and scalabil...

United StatesRemote

Reposted yesterday

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$109K - $152K *

Transform customer communications by leveraging technical expertise and pre-sales experience. Collaborate with clients to identify needs and deliver tailored solutions, while effectively communicating...

United StatesRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Transportation

$114K - $158K *

Shape the future of communications by partnering with clients to deliver innovative, technical solutions. Leverage your expertise to guide customers through complex challenges, ensuring their success...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Transportation

$96K - $173K *

Unlock potential by leading complex technical escalations and resolving high-severity hardware and network issues. Collaborate with teams to drive operational excellence on a global scale, ensuring op...

Cambridge, MARemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$95K - $115K *

Join a team that's redefining network solutions by designing, implementing, and supporting advanced LAN, WAN, and wireless systems. Collaborate with cross-functional leaders to enhance network strateg...

RemoteRemote

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$95K - $115K *

Join a dynamic team to elevate software quality through innovative testing strategies, ensuring robust performance and scalability. Collaborate cross-functionally to drive testing initiatives and enha...

United StatesRemote

Yesterday

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$150K - $180K *

Lead innovative technical solutions by collaborating with sales teams to address customer needs, manage engineering projects, and deliver custom system designs from concept to production, ensuring hig...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$192K - $252K *

Unlock your potential by leading global technical support engineering, driving customer issue resolution, and enhancing service delivery across product lifecycles while collaborating with cross-functi...

CanadaRemote

3 weeks ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$80K - $100K *

Champion the design and implementation of advanced communication systems, ensuring optimal functionality through troubleshooting and support. Collaborate across teams while managing extensive travel t...

RemoteRemote

4 weeks ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$70K - $110K *

Join a team that's dedicated to delivering exceptional customer service by providing on-site installation, maintenance, and support for advanced lab systems. Your expertise will ensure optimal perform...

Georgia, USRemote

Today

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$70K - $110K *

Grow your career with a dynamic role supporting customer success through on-site installation, maintenance, and repair of advanced laboratory systems. Leverage your technical expertise and communicati...

Indiana, USRemote

1 week ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$70K - $110K *

Elevate customer success by providing on-site installation, maintenance, and support for analytical instrumentation. Collaborate with clients to ensure optimal performance and satisfaction while trave...

Florida, USRemote

1 week ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$70K - $110K *

Elevate customer success by delivering on-site installation, maintenance, and repair of analytical instrumentation. Utilize strong communication and problem-solving skills to ensure optimal performanc...

Virginia, USRemote

1 week ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$83K - $130K *

Advance your career by providing exceptional on-site support for laboratory systems. Engage with diverse technologies, ensuring customer satisfaction through installation, maintenance, and problem-sol...

Ontario, CARemote

1 week ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$70K - $110K *

Deliver exceptional service by installing, maintaining, and troubleshooting analytical instruments. Collaborate with customers to optimize performance and ensure satisfaction while supporting business...

Pennsylvania, USRemote

2 weeks ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$84K - $131K *

Join a dynamic team to provide scientific expertise and application support, enhancing customer experiences through product demonstrations, training, and troubleshooting while collaborating with cross...

Illinois, USRemote

6 days ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$112K - $144K *

Transform essential public sector operations by leveraging IoT solutions to enhance fleet management, improve compliance, and optimize logistics for safer, greener environments. Collaborate with diver...

United StatesRemote

Reposted 4 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$120K - $145K *

Empower mission success by engineering and enhancing unified communications platforms, ensuring seamless voice and collaboration for secure operations. Drive troubleshooting, support implementation, a...

RemoteRemote

Reposted 1 week ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

Frequently Asked Questions (FAQ)

  • What does a Software Support Engineer do?question toggle

    A Software Support Engineer diagnoses software problems, helps users resolve technical issues, investigates bugs, and works with teams such as engineering and product to escalate defects and improve the customer experience.

  • What skills are important for Software Support Engineers?question toggle

    Employers often value troubleshooting, clear communication, customer service, and familiarity with software systems. Depending on the job, useful technical skills may include SQL, APIs, scripting, log analysis, cloud platforms, databases, and networking.

  • Do Software Support Engineer jobs require coding?question toggle

    Not all roles require coding. Some focus on product troubleshooting and customer guidance, while others require scripting, programming, or the ability to read code to reproduce issues and collaborate with software engineers.

  • How much do Software Support Engineers earn?question toggle

    Pay varies based on experience, location, industry, technical specialization, and employer. Ladders features vetted professional opportunities paying $100,000 or more, where available.

  • What career paths can follow a Software Support Engineer role?question toggle

    Experienced professionals may move into support leadership, solutions engineering, customer success, site reliability engineering, product management, or software development, depending on their interests and skills.