Software Support Engineers help customers and internal teams resolve technical issues, keep applications running smoothly, and get more value from software products. These roles combine software knowledge, troubleshooting, communication, and customer service. Explore vetted Software Support Engineer opportunities on Ladders, including positions paying $100,000 or more.
Responsibilities vary by product and employer, but often include investigating application issues, reproducing software bugs, analyzing logs, answering technical questions, and guiding users through solutions. Support engineers may also work with engineering, product, and operations teams to escalate defects, share customer feedback, and improve product reliability and support processes.
Common qualifications include strong analytical and communication skills, experience troubleshooting software or systems, and familiarity with tools such as SQL, APIs, log analysis platforms, ticketing systems, or cloud services. Some roles require programming or scripting knowledge, experience with specific platforms, or expertise in areas such as networking, databases, cybersecurity, or enterprise applications.
Software Support Engineers work across industries, from SaaS and financial services to healthcare and technology. Depending on the role, they may support business customers, developers, or end users in remote, hybrid, or on-site settings. With experience, professionals can pursue paths in technical support leadership, solutions engineering, customer success, site reliability, product management, or software engineering.
Search Ladders for Software Support Engineer openings and related technical support roles. Explore vetted opportunities with salaries of $100,000 or more, and compare responsibilities, qualifications, and work arrangements to find positions that fit your experience and career goals.
$130K - $155K *
Lead the modernization of HPC infrastructure, enhancing simulation-driven product development and optimizing engineering productivity across diverse environments and accounts...
2 weeks ago
$120K - $150K *
Elevate product innovation by leading cross-functional teams to develop AI tools and workflows. Drive project momentum through hands-on prototyping and clear communication, ensuring alignment between...
3 weeks ago
$120K - $145K *
Reimagine data governance by shaping a robust framework that empowers teams to define, manage, and optimize data products with clear accountability, streamlined workflows, and effective collaboration...
1 month ago
$120K - $145K *
Join a team that's shaping the future of data technology, transforming businesses through strategic data solutions. Drive impactful projects, collaborate with industry leaders, and unlock data potenti...
1 month ago
$80K - $95K *
Deliver exceptional customer experiences by fostering relationships, guiding onboarding, and ensuring success metrics are met. Play a key role in customer retention and expansion while advocating for...
Yesterday
Technical Product Manager (Remote)
$145K - $160K *
Accelerate product development by managing the software lifecycle, collaborating with cross-functional teams, and driving strategic initiatives to enhance user experience and meet stakeholder needs...
1 week ago
Technical Product Manager (Remote)
$175K - $190K *
Lead the charge in managing the software development lifecycle for innovative products, leveraging low-code platforms to enhance user experience and drive strategic initiatives across cross-functional...
1 week ago
Senior Field Service Technician
$80K - $95K *
Engage in the testing, maintenance, and repair of electrical power distribution equipment. Lead field teams, mentor junior technicians, and ensure project success through effective resource management...
1 week ago
Senior Field Service Technician
$80K - $95K *
Champion the future of electrical service by leading field operations, mentoring technicians, and ensuring top-notch maintenance and repair of power distribution equipment. Drive project success throu...
1 week ago
$100K - $120K *
Transform technical hiring by owning the full-cycle recruitment process. Collaborate with leadership to build a sourcing strategy, assess candidates, and enhance the candidate experience while scaling...
2 weeks ago
Senior Sales Director, Original Equipment Manufacturer (OEM) & Defense Primes
$150K - $190K *
Lead a dynamic sales team to drive B2B revenue in defense and unmanned systems. Oversee the sales lifecycle, manage key partnerships, and ensure alignment with engineering and marketing to achieve amb...
3 weeks ago
$126K - $221K *
Pioneer impactful technology enablement by bridging engineering and sales. Drive hands-on lab environments, coach teams on demo excellence, and develop frameworks that accelerate customer value and te...
2 days ago
Senior Azure Infrastructure Engineer (Remote: US & Canada)
$120K - $145K *
Lead the charge in designing and implementing secure Azure solutions. Collaborate with cross-functional teams to deliver complex projects, mentor engineers, and optimize cloud environments while ensur...
Today
Professional Services Consultant
$124K - $138K *
The Professional Services Consultant at Mindtickle is responsible for delivering solutions to customer enablement challenges using the Mindtickle SaaS platform. This role involves project management...
Reposted 2 weeks ago
$97K - $145K *
Empower operational excellence by managing day-to-day business functions, driving performance, and leading a high-performing team in the autonomous vehicle sector. Ensure compliance, foster innovation...
4 weeks ago
$135K - $220K *
Lead the charge in enhancing security tooling for compliance and cybersecurity. Collaborate with engineering teams to automate security checks, ensuring a robust pipeline that balances speed and secur...
3 days ago
Sr. Engineer, AI Cyber Security
$140K - $187K *
Innovate the future of AI security by designing and implementing robust defenses against adversarial threats, ensuring the integrity of AI systems while fostering innovation and collaboration across c...
3 weeks ago
$110K - $130K *
Lead the charge in coordinating a dynamic technical team, ensuring seamless delivery across multiple workstreams while aligning development efforts with strategic program goals. Drive efficiency and f...
2 days ago
Senior Software Engineer - Splunk Platform Authorization
$139K - $203K *
Architect and develop high-performance backend services, leading complex initiatives and driving technical design decisions to enhance Splunk's enterprise observability and security platform while col...
2 days ago
$115K - $156K *
Pioneer innovative maintenance processes and CMMS capabilities, driving global engineering operations. Collaborate with stakeholders to enhance asset management, reliability, and sustainability while...
2 weeks ago
Leader, Solutions Engineer, Splunk
$209K - $275K *
Elevate your career by leading and developing a high-performing Solutions Engineering team. Drive strategic alignment across functions, foster technical excellence, and implement innovative practices...
Reposted 1 week ago
Technology Solutions Consultant, DEX Specialist - (Remote, USA)
$125K - $150K *
Unlock potential by bridging presales insights with post-sales success, ensuring customers achieve measurable value from their TeamViewer ONE investment through effective adoption strategies and actio...
2 weeks ago
$120K - $145K *
Shape the future of security engineering by embedding robust practices into development. Collaborate with engineers to enhance platform security, automate compliance, and build scalable tools that emp...
2 weeks ago
$125K - $150K *
Drive your career with innovative AI-driven automation solutions that enhance IT operations and user experience. Collaborate across teams to minimize manual tasks, improve efficiency, and implement in...
3 days ago
$125K - $150K *
Champion strategic enterprise sales by engaging C-level executives, driving new logo acquisition, and leading negotiations to close transformative cybersecurity deals across a focused portfolio of acc...
1 week ago
What does a Software Support Engineer do?
A Software Support Engineer diagnoses software problems, helps users resolve technical issues, investigates bugs, and works with teams such as engineering and product to escalate defects and improve the customer experience.
What skills are important for Software Support Engineers?
Employers often value troubleshooting, clear communication, customer service, and familiarity with software systems. Depending on the job, useful technical skills may include SQL, APIs, scripting, log analysis, cloud platforms, databases, and networking.
Do Software Support Engineer jobs require coding?
Not all roles require coding. Some focus on product troubleshooting and customer guidance, while others require scripting, programming, or the ability to read code to reproduce issues and collaborate with software engineers.
How much do Software Support Engineers earn?
Pay varies based on experience, location, industry, technical specialization, and employer. Ladders features vetted professional opportunities paying $100,000 or more, where available.
What career paths can follow a Software Support Engineer role?
Experienced professionals may move into support leadership, solutions engineering, customer success, site reliability engineering, product management, or software development, depending on their interests and skills.