Software Support Engineers help customers and internal teams resolve technical issues, keep applications running smoothly, and get more value from software products. These roles combine software knowledge, troubleshooting, communication, and customer service. Explore vetted Software Support Engineer opportunities on Ladders, including positions paying $100,000 or more.
Responsibilities vary by product and employer, but often include investigating application issues, reproducing software bugs, analyzing logs, answering technical questions, and guiding users through solutions. Support engineers may also work with engineering, product, and operations teams to escalate defects, share customer feedback, and improve product reliability and support processes.
Common qualifications include strong analytical and communication skills, experience troubleshooting software or systems, and familiarity with tools such as SQL, APIs, log analysis platforms, ticketing systems, or cloud services. Some roles require programming or scripting knowledge, experience with specific platforms, or expertise in areas such as networking, databases, cybersecurity, or enterprise applications.
Software Support Engineers work across industries, from SaaS and financial services to healthcare and technology. Depending on the role, they may support business customers, developers, or end users in remote, hybrid, or on-site settings. With experience, professionals can pursue paths in technical support leadership, solutions engineering, customer success, site reliability, product management, or software engineering.
Search Ladders for Software Support Engineer openings and related technical support roles. Explore vetted opportunities with salaries of $100,000 or more, and compare responsibilities, qualifications, and work arrangements to find positions that fit your experience and career goals.
$75K - $100K *
Manage a dynamic Customer Support team, driving service quality and operational efficiency. Oversee daily operations, enhance performance metrics, and implement automation to elevate customer satisfac...
1 week ago
Senior Integrated Resources Technology & Applications Specialist - School of Medicine
$99K - $161K *
Transform technology solutions for a dynamic academic environment. Join a team that designs, develops, and implements innovative applications using Microsoft tools to enhance operational efficiency ac...
4 weeks ago
$215K - $230K *
Transform compliance into actionable insights by bridging technical teams and auditors. Own your area of responsibility, enhance security measures, and drive automation in a multi-cloud environment wh...
1 week ago
Senior Account Executive - Cybersecurity
$90K - $110K *
Lead strategic sales initiatives to drive growth in public safety software, building relationships with key decision-makers across government agencies and K-12 districts. Excel in a dynamic environmen...
2 weeks ago
Service Delivery Senior Analyst
$46K - $131K *
Join a team that's dedicated to enhancing customer service and operational efficiency. Lead initiatives in finance operations, manage complex reporting, and build strong client relationships while dri...
6 days ago
$121K - $150K *
Unlock potential by leading customer transformations through strategic SaaS deployments and AI integration. Spearhead adoption journeys across various teams to accelerate value realization and optimiz...
Reposted 6 days ago
Lead AWS IAM Security Engineer
$135K - $160K *
Elevate cybersecurity by designing and implementing robust security protocols, ensuring compliance across cloud infrastructure while managing IAM, PKI, and secrets management to protect fintech worklo...
Reposted 3 weeks ago
Lead AWS IAM Security Engineer
$135K - $160K *
Shape the future of cloud security by architecting and implementing robust controls across multi-region AWS environments, ensuring compliance and maintaining high security standards for fintech worklo...
Reposted 3 weeks ago
Staff Security Engineer, Security Enablement
$193K - $285K *
Join a team that's redefining security engineering by designing and delivering innovative, multi-domain security services. Collaborate across teams to enhance physical and cloud security, ensuring ope...
2 weeks ago
Senior Field Service Technician (West Region)
$79K - $127K *
Manage complex service projects in Power Delivery, ensuring top-tier customer satisfaction. Drive technical excellence in troubleshooting, commissioning, and team leadership. Enhance system performanc...
Reposted 3 days ago
Senior Field Service Technician (West Region)
$79K - $127K *
Engineer robust solutions for Power Delivery projects, ensuring safety and efficiency through hands-on execution, troubleshooting, and training to enhance system performance and drive customer satisfa...
Reposted today
$125K - $150K *
Lead the charge in managing and optimizing cloud infrastructure across multiple platforms. Collaborate with teams to enhance product reliability and streamline operations while ensuring security and c...
3 weeks ago
Sr. QA Test Engineer (Quality Assurance)
$95K - $130K *
Transform the quality assurance landscape by leading manual and automated testing efforts, ensuring enterprise applications meet high standards for reliability, usability, and performance while collab...
2 weeks ago
$88K - $105K *
Design innovative Civil systems for mission-critical environments, ensuring compliance and safety. Collaborate with multi-discipline teams to deliver reliable infrastructure solutions that enhance ope...
1 week ago
Senior Customer Engineer - LATAM
$110K - $130K *
Shape the future of analytics by serving as a trusted technical advisor, guiding prospects through data architecture and business outcomes while collaborating with sales teams to drive revenue growth...
4 weeks ago
Senior Customer Engineer - LATAM
$110K - $130K *
Pioneer effective customer engagements by seamlessly integrating technical and business insights, ensuring tailored solutions that address client challenges and maximize the impact of analytics platfo...
Reposted 4 weeks ago
Senior Customer Engineer - LATAM
$110K - $130K *
Unlock potential by serving as a trusted technical advisor, bridging gaps between technical and business needs, driving revenue growth, and ensuring successful proof-of-concept projects with key stake...
Reposted 4 weeks ago
Senior National Technical Support Analyst-VRV
$80K - $136K *
Champion technical excellence by providing advanced support for VRV/VRF systems. Drive product adoption and customer satisfaction through training, troubleshooting, and strategic initiatives, while co...
3 weeks ago
Senior Software Engineer, AV Analysis Platform
$224K - $356K *
Pioneer the development of advanced evaluation tools for Autonomous Vehicles, enhancing workflows and system performance. Collaborate with cross-functional teams to deliver scalable solutions that imp...
6 days ago
Senior Engineer - Distribution
$110K - $130K *
Drive innovation by providing technical leadership on electrical distribution projects. You will oversee design packages, mentor junior engineers, ensure compliance with standards, and deliver reliabl...
Reposted 3 days ago
Senior Staff Product Manager, Context Engine - 220780
$156K - $234K *
Lead the charge in shaping the strategy and roadmap for a cutting-edge Context Engine, driving cross-functional collaboration to enhance metadata and business context for AI and human analysts, ensuri...
1 week ago
Software Engineer, Integrations (US + Calgary)
$140K - $160K *
Accelerate progress at our integration platforms, ensuring scalable, reliable data flows. You'll design, build, and optimize workflows while collaborating across teams to enhance performance and custo...
1 week ago
$164K - $226K *
Transform the identity and access landscape by designing scalable systems for user management, authentication, and authorization. Collaborate with security teams to ensure robust, secure solutions tha...
2 weeks ago
Senior Implementation Engineer
$110K - $130K *
Drive enterprise solution implementations by leading requirements analysis, designing scalable architectures, and delivering innovative solutions. Collaborate with teams to ensure quality and manage c...
1 week ago
Senior Field Controls Technician
$93K - $104K *
Elevate your career by troubleshooting and supporting HVAC and control systems while collaborating with cross-functional teams to solve complex field issues and enhance product development...
Reposted 2 weeks ago
What does a Software Support Engineer do?
A Software Support Engineer diagnoses software problems, helps users resolve technical issues, investigates bugs, and works with teams such as engineering and product to escalate defects and improve the customer experience.
What skills are important for Software Support Engineers?
Employers often value troubleshooting, clear communication, customer service, and familiarity with software systems. Depending on the job, useful technical skills may include SQL, APIs, scripting, log analysis, cloud platforms, databases, and networking.
Do Software Support Engineer jobs require coding?
Not all roles require coding. Some focus on product troubleshooting and customer guidance, while others require scripting, programming, or the ability to read code to reproduce issues and collaborate with software engineers.
How much do Software Support Engineers earn?
Pay varies based on experience, location, industry, technical specialization, and employer. Ladders features vetted professional opportunities paying $100,000 or more, where available.
What career paths can follow a Software Support Engineer role?
Experienced professionals may move into support leadership, solutions engineering, customer success, site reliability engineering, product management, or software development, depending on their interests and skills.